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ABOUT ASPIRE
• Leading Software developer and integrator for the Israeli call
center market
• Developer of Optimus – the ultimate SMB telephony service
management solution for LG-Nortel PBXs
• Over a decade of experience providing Call Center solutions on
various platforms
• Nortel open developer
• Microsoft Certified Partner
WHAT IS OPTIMUS
• Advanced multilingual ACD and centralized telephony service management
• Developed based on years of experience in the CC market
• Integration with built-in ipLDK & iPECS features
• Simple to Install: Installation process about 2 hrs time
• Based on Microsoft Windows 2003 Server: Robust platform
• Uses Microsoft SQL Server Express: up to 4GB of data stored
• Easy-to-Use: Manager training approx. 2 hrs, Agent training approx. 15 minutes.
OPTIMUS FEATURES
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Integral database connection
•
Simplified Skill Based Routing
•
IVR Features (Dtmf caller input-Special cards)
•
Call Overflow and Inflow options
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Real-time Displays
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Historical reports
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Built-in screen pop-up integration included
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Integral Recording Option
LG-Nortel
LDK
PBX LG-Nortel LDK
Queue Management
Zoom in Queue 2
Queue
1
Queue
2
Queue
3
LG-Nortel
LDK
PBX LG-Nortel LDK
Queue Management
Zoom in Queue 2
Accumulate Queue
First in First Out
OPTIMUS – Advanced
ACD for LG-Nortel PBX
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0507490455
Database Connection
Routing by Caller Line
Identification Display
Every call Gets Priority
Level from 1 to 9
Routing by customer
entered data
High Priority calls
bypass
All agents are busy
OPTIMUS – Queue
Management
Queue Assignment by
CLID
Queue Assignment by
DNIS
Sales
Tech
Support
Customer
Service
OPTIMUS – Queue
Management
Queue Assignment by
CLID
Queue Assignment by
DNIS
Number of calls in
Queue Threshold
Waiting time
Threshold
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Sales
Tech
Support
Customer
Service
OPTIMUS
Administrator
Settings
Sales
Tech
Support
Customer
Service
Optimus is a web based application, allowing login from anywhere by simply
browsing to the Optimus server URL.
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All system maintenance and configuration changes can be done via remote
access to the Optimus server
YOU CAN ADD OR REMOVE AGENTS
ADD OR CHANGE QUEUES
ADD OR CHANGE QUEUES
Add groups and associate them with
queues and agents
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Overflow from queue to queue by
various parameters
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ONLY INSTALLED ON THE OPTIMUS SERVER, NO INSTALLATION REQUIRED FOR AGENTS PC’S
SUPPORT S ALL PHONE MODELS , PC-FREE MODE, TERMINAL SERVER AND NON-MICROSOFT ENVIRONMENTS
DOES NOT REQUIRE ADDITIONAL INFRASTRUCTURE INVESTMENTS
Agent Screen
Real Time Tool Bar
Agent Status
Screen Pop-up Integration
Incoming call
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Real Time Screens
Export to Excel
Historical reports
Is
Multilingual
Fully supports any Windows language
The new challenge…
IP Technology
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More flexability
IP technology
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NO BORDERS
NO LIMITS
Value add against the competition
Unlimited database connection
Screen popup
Hardware free
Full historical report and real time view suites
Web based
Unique to LG-Nortel & Aristel
Designed for the SMB market
Multilingual
BCM
CALL CENTER
IVR
RECORDING
IP Office
TDA/TDE
HIPATH
CCD
IPCC
ipLDK/iPECS
2008 ROAD-MAP
1ST HALF
Optimus V2.0
Optimus V2.3
iPECS compatible
IVR
PBX concatenate
compatible
Optimus Recording
Optimus V3
SIP Optimus
2nd HALF
Optimus V3.0
Predictive Dialer
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Questions?
THANK YOU FOR YOUR ATTENTION
melden@goldtel.co.za
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