Managed & Professional
Services Solutions
Delivering “Best in Class” Services Value
for the New Channel
Paul Jeffery Head of Services IMUK
Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission.
121202_1
Agenda
14:15 Introduction to Professional & Managed Services – Paul Jeffery
14:45 Ingram Micro Services Partners:
Orderwork
– Kai Miller
CCE
- Matt Allaway
HP Services - Kim Brashares
15:45 Break
16:10 Symantec as a Managed Service (ExSP) – Jay Epton
16:40 PrintSense & how it works EKM and Gemma Glen
Kyocera Managed Print Solutions –Anup Rai
17:30 Close
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121202_2
Death of the Desktop as we knew it?
■ VDI > 7000
■ Flash arrays
■ More web apps
■ SaaS
■ More mobile devices
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121202_3
BYOD explosion
■ 60% use personal
devices at work.
(Forrester)
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121202_4
Unified comms
■ MS Lync
■ Sangoma
■ Webex
■ Shoretel
■ Many more.
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121202_5
Greater mobility
■ The office is
changing.
■ More
external
connectivity
■ Outside the
firewall
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121202_6
Mobile security
■ “Real threats to mobile devices
are active in the wild, pushing
mobile security top of mind for
enterprises and consumers
looking to manage and protect
the data and applications on their
mobile devices,” notes Jeff
Wilson, principal analyst for
security at Infonetics Research.
■
“Over the next 5 years, we
anticipate that over 7 billion new
smartphones and tablets will
ship worldwide, ratcheting up
hackers’ interest in mobile
devices,” continues Wilson,
“And as a result, we expect sales
of mobile device security client
software to soar, reaching $2.9
billion by 2017.”
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121202_7
Schools revolution
■ iBoards
■ Wireless
■ BYOD
■ Office 385
■ Google Docs
■ Security
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121202_8
Greater collaboration can bring complexity
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121202_9
Cloudy and Bright!
■ The cloud
solution.
■ Private, public,
SaaS
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121202_10
Fire Suppression
Cooling
Power Conditioning
Physical Security
Power Generator
UPS
Management Software
Surveillance
Professional Service
Threat Security
Managed Services
Cabling
Offsite Backup and DR
Core Network
Operating Software
Application s
Data Analytics
Racks
Servers
Storage I/O cards
Components
SPLM Software
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121202_11
BIG HILL TO CLIMB?
PEOPLE
Dedicated Services team
VENDORS
EVENTS
Featuring experts
A strong portfolio
TOOLS
That make it easy
SERVICE PARTNER
NETWORK
With complementary Technology
providers
EDUCATION
BOOT CAMPS & ON-LINE
PORTALS
Confidential
Confidential and
and proprietary
proprietary information
information of
of Ingram
Ingram Micro
Micro Inc.
Inc. —
— Do
Do not
not distribute
distribute or
or duplicate
duplicate without
without Ingram
Ingram Micro's
Micro's express
express written
written permission.
permission.
121202_12
Reseller
Partner
Vendor
Partner
IM Enablement
Services
End
Customer
Connecting Ingram Micro, partners and end users to build the
next iteration of Technology solutions.
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121202_13
Services Portfolio
Plan
Requisition
Determine the
optimal solution
for the customer.
Requisition the
technologies and
services that suit
the customer
requirements.
Rollout and
integrate the
solution to the
end customer.
Config Validation
Procurement
Order
Management
Scheduling
Financing
Rollout
Logistics
Integrate
Commission
Configure
Migrate
Discovery
Assessment
Workshop
Capacity Plan
Design Assist
Detailed Design
Compatibility
Implement
Manage
Enable
Provide support
to the running
environment.
Train people to
sell and support
new technology
areas.
“TransVARmation”
Maintain
Monitor
Manage
Improve
Upgrade
Dispose of
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Train & Educate
Advise
Cloud transformation
Channel Devt.
Marketing
121202_14
Service Delivery Approach
Our
Team
Wider
range
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121202_15
Professional Services Portfolio
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121202_16
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