Painless but fair underwriting to
reward well managed personal lines
risks
Christos Adamantiadis
Head, Accelerated Growth Cluster
Is ‘’painless but fair underwriting’’
sufficient to reward well managed
personal lines risks?
2
Understanding and rewarding good risks is getting
easier… but definitely not painless
Generalised
Linear Modeling
for pricing
individual –
mainly Auto
Innovative
portfolio
management
solutions help
insurers
navigate the
precarious
waters of pools
of risks
Telematics;
Name-Your-Price
schemes and
Pay-as-you-go
Profit
scoring
Predictive
modeling or
predictive
analytics
3
In a customer centric world, underwriting is just
one of the elements of the customer value chain
Science, analytics
and customer
insights – Know
your customers to
drive a
differentiated and
compelling value
proposition
Be more
accessible
through multi
channel
strategies
Service excellence
– Proactively
manage a
delightful customer
experience before
it gets out of
control
People and
expertise –
Quality people and
expertise will make
or break success
4
Value for customers is created when all the features
of the customer value chain come together in a
harmonious, integrated and sustainable way
Relentless focus
on service
excellence that
ensures a great
customer
experience
across all touch
points
Creating value
for customers
requires the
right people and
culture
A new customer
centric
organizational
design that
gives us a single
360o view of the
customer
5
Putting the customer at the heart of
everything we do is the lynchpin
Ease of
access
Underwriting
tools and
processes
Science,
analytics &
customer
insights
Service and
customer
experience
Employees,
culture and
expertise
6
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