Sales Master Talking Points
Reasons to Call
Dell can help your customers get more done with the best solutions for today’s demanding business environment.
Dell makes technology that is flexible and simple to buy, use, and build-on as your customers grow.
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Outstanding reliability to withstand the rigors of today’s workforce, and services that can predict and even
resolve issues before anyone is affected
The most manageable client solutions - thanks to an exclusive suite of manageability software and tools to
let end-users work how and where they want
Dell offers the world’s most secure client solutions by building unique security capabilities right into the
device – nothing gets in the way of getting the work done.
An end to end suite of services to underpin every stage of the system lifecycle, including the only complete
support service that combines priority access to expert support, accidental damage repair, and proactive
monitoring for automatic issue prevention and resolution
Talking Points
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Today’s laptops and desktops may boost employee’s productivity up to 50% compared to those from 5 years
ago. – Based on technology data provided by ‘Techaisle’ employee productivity increases significantly when
refreshed to the latest and greatest client devices. These gains are a result of better PC processing power,
reductions in downtime, and better workforce efficiency.
Laptops and desktops older than 3 years cost significantly more to maintain, which means you’re paying way
more than they’re worth.
Built-in Self Support employees can resolve any issues that do come up and get back to work.
Older laptops and desktops do not work with many new security updates.
Enterprise level devices now outperform consumer or low level devices, saving you money spent on upkeep
in the future.
Total cost of supporting a laptop can run over $2300 over a three year lifecycle
All above gains are a result of better PC processing power, reductions in downtime, and better workforce
efficiency.
Systems with latest Intel processors & Windows OS provide savings of up to 50% on software management
costs.
Windows XP machines are 6 times more likely to be infected than machines running Windows 8 or higher.
~75% of organizations have experienced a security breach in the last 12 months.
20% of IT staff time is spent on innovation and the majority is spent on routine support.
Questions to Ask
To assess your customers’ readiness to refresh, ask them:
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Are you still running Microsoft XP or looking at one OS platform for all?
Are your systems more than 3 years old and/or going out of warranty soon?
Do you feel your data is secure wherever it goes (on to external devices or in the cloud)?
Could your IT team be spending less time on maintenance and more on innovations for the business?
Could any of your end-users be more productive if they had a device with touch capabilities?
Are your end-users demanding more ‘consumerized’ mobile devices – something thinner, lighter and more
attractive?
Do they have the IT expertise to cover all the support requirements in your IT environment?
Do they want around the clock access to certified support experts?