DOWNTOWN DETROIT
STREET AND PARKS LANDSCAPING
PROGRAM
REQUEST FOR PROPOSALS
PRE-PROPOSAL MEETING | 11 DECEMBER 2015
AGENDA
1.
2.
3.
4.
5.
6.
INTRODUCTIONS
DDP BACKGROUND
GEOGRAPHY
PROGRAM OBJECTIVES
RFP PROCESS
QUESTIONS
1. INTRODUCTIONS
2. DDP BACKGROUND
ORGANIZATION STRUCTURE
Downtown Detroit
Business
Improvement Zone
Public Body Corporate
Contract with
Detroit Downtown,
Inc.
Nonprofit Directorship
Corporation
501(c)(4) – Civic
Downtown Detroit
Partnership, Inc.
Affiliate
of
Nonprofit Directorship
Corporation
501(c)(3) - Charitable
PROJECTS
CLEAN AND HOSPITALITY AMBASSADORS
PROJECTS
CLEAN AND HOSPITALITY AMBASSADORS
Litter patrols
Trash receptacle tending
PROJECTS
CLEAN AND HOSPITALITY AMBASSADORS
Pressure washing
Graffiti and sticker removal
PROJECTS
CLEAN AND HOSPITALITY AMBASSADORS
Mechanical Sweeping
On-call services
PROJECTS
CLEAN AND HOSPITALITY AMBASSADORS
Hospitality
Stakeholder Engagement
PROJECTS
STREET LANDSCAPING
PROJECTS
STREET LANDSCAPING
PROJECTS
WINTER-SEASON LIGHTING
New light pole ornaments
Tree wrap lights
PROJECTS
WINTER-SEASON LIGHTING
Woodward
Madison
Insert map of holiday lighting locations
Washington
Broadway
Light pole
ornaments
Tree wrap lights
BIZ Area
Jefferson
3. GEOGRAPHY
DOWNTOWN DETROIT BIZ
 Approved in April 2014
 $4M annual assessment
 Funds supplementary
services, including:
 Cleaning & hospitality
 Landscaping & streetscape
 Marketing &
communications
DOWNTOWN DETROIT BIZ
4. OBJECTIVES
1. Physically attractive downtown
2. Welcoming atmosphere with friendly ambassadors who are
highly visible and knowledgeable
3. Excellent customer service
4. Employment opportunities for Detroit residents, including
those with barriers to employment
5. Reliable reporting that demonstrates value
6. A trusted resource for DDP and other organizations
7. Prudent stewardship of BIZ assessment revenues
8. Implementation of environmentally sustainable practices
9. Service deployment in an expert and professional manner
GUIDING PRINCIPLES
FOR VENDOR SELECTION
1.
BASE LEVEL EXPERIENCE
Experience delivering high quality cleaning services and hospitality
ambassador programs in public/ private pedestrian environments similar to
Downtown Detroit
2.
DETROIT FOCUS
Experience and/or commitment to buy local, employ Detroit residents and
utilize training programs targeted to those with barriers to employment
3. CUSTOMER SERVICE FOCUS
High-level customer service/teamwork focus and effective service
measurement/feedback system
4. COST EFFECTIVENESS
Demonstrated ability to deliver high quality services in a cost competitive
manner
5. INNOVATION & FLEXIBILITY
Utilize national best practices; flexibility to respond to evolving client
requirements
5. RFP PROCESS
A. Stage One: Qualifications proposals
Pre-proposal meeting
Stage 1 submissions due
B. Stage Two: Program and financial proposals
Issue notice to Short Listed Respondents
Stage 2 submissions due
Contract execution with selected vendor
C. Implementation
Dec 11
Dec 18
Jan 4
Feb 5
Mar 1
March
5. RFP PROCESS
ONE VENDOR/VENDOR TEAM
6. QUESTIONS
DDP WILL:
 Distribute list of all interested firms to everyone.
 Compile all questions and answers in one document. All questions are
due by the end of the day TODAY.
 Email to all interested firms all Q+A by Monday, Dec 14.