Group 4
Project Quality Management
Project Quality Management
• Quality is defined as the degree to which the
project fulfills requirements.
• Requirement has to be defined from before
hand
• (Know what is? How to get it? And why?)
Project Quality Management
The Quality Management processes include the
following:
• Plan Quality
• Perform Quality Assurance
• Perform Quality Control
Impact of Poor quality
•
•
•
•
•
•
Increased cost
Low morale
Low customer satisfaction
Increased risk
Rework
Schedule
Project Quality Management
The following are related to quality:
• Recommend improvement to org’s standards, policies
and processes.
• Quality to be considered when there is a change to any
component to the project constraints
• Quality to be checked before an activity is completed
• Time must be spent to improve quality.
• Metrics to be used to measure quality
• A plan to be in place for continuous quality
improvement
• Authorized approaches & processes must be followed
• Some quality activities to be done by the QA& QC
depts.
Quality Process
Plan Quality
Perform QA
Perform QC
High-level Description of what each process focuses on
What is quality? How will we
ensure it?
Are we following the process?
Are we meeting the standards?
More detail description of what each process focuses on
Find existing QA standards
Use measurements from QC
Measure quality
Create additional specific standards
Perform continuous
improvement
Identify quality improvements
Determine what work to do to meet
the standards
Find good practices
Validate deliverables
Determine how to measure
standards
Share good practices
Complete check lists
Balance the need of quality with
scope ,cost, risk, resources, time
and customer satisfaction
Update lesson learned
Submit change request
Update project management plan
Group process: Planning
Executing
Monitoring and controlling
Tools and Techniques
Plan Quality
Perform Quality
Assurance
Perform Quality Control
Cost Benefits analysis
Check list used
Cost of quality
Statistical sampling done
Control charts created
Benchmarking
Design of experiment
Statistical sampling plan
Any quality tools are
used to check if proper
processes were followed
or if processes need to
be improved
Cause and effect
diagrams
Flow chart used
Histogram
Pereto chart
Flow chart created
Run chart
Check list created
Scatter diagram
Control chart used
Terminologies
•
•
•
•
•
•
•
Gold plating
Prevention over inspection
Marginal analysis
Continuous improvement (or Kaizen)
Just in Time(JIT)
TQM
Responsibility for quality