Majmaah University
College of Engineering
Department of Mechanical Engineering
Course Syllabus
Instructor Name
Course Title:
Prerequisite:
Academic Year:
Lecture Times:
Office Hours
Dr. Chandra Mouli
ME 372
Cr.Hrs: 04
Quality Management
Course code:
STAT 101
NA
Tues: 11-11.50
Co-requisite:
Tutorial Time:
2014-15
2nd
Semester:
Mon: 3-3.50; Tue: 9-10.50
Exercise: 11-11.50
-Lab Time:
Monday 11-1. PM
003-2-38-5
Office number
Course Objectives
This course aims to achieve the following objectives
1 Understand basics of Quality Management and, develop an appreciation of quality management theory, principles, and
practices.
2 Implement quality improvement efforts using teams.
3 Use quality improvement tools and practices for continuous improvement.
4 Develop strategies for organizational change and transformation.
Student Learning Outcomes
Course Learning Outcomes
By the end of this course the students will be able to
1 Understanding the need for improvement of quality in manufacture and service system
2 Ability to Function on multi-disciplinary teams for quality improvement
3 Understand the impact of engineering solutions in a global and societal context
4 Use the statistical techniques, and modern engineering tools for improvement of quality
5 Recognize the need development of strategies for continuous improvement of quality
ABET Student
Outcomes
a,e
a,e
a,e
a,e
J,k
Assessment
S.No
1
2
3
4
5
6
S.No
1
2
3
4
5
6
Methods of Assessment
First exam
Second exam
Exercise questions and participation
Quiz and homework assignments
Report, Project or Assignment
Final Exam
Total
Assessed Learning Outcomes
Maximum Score
a, i
a, i
d
d
20
20
10
10
0
40
100
a, i, e
Course Contents
Short Description
Introduction: Definition of quality, Characteristics of Quality, Dimensions of quality, Quality planning,
Quality costs – Value of Quality, Cost of Quality Vs Value of Quality
Total Quality Management: Basic concepts of total quality management – Historical review – Principles
of TQM – Concepts – Quality council –Quality statements –Strategic planning–barriers to TQM
implementation.
Statistical Quality Control: The seven tools of quality – Statistical fundamentals – Measures of central
tendency and dispersion – Population and sample – Normal curve – Control charts for variables and attributes
– Process capability analysis– Concept of six sigma –
Acceptance Sampling: Sampling plans, Single, Double and Multiple sampling plans
TQM Tools: Benchmarking – Reasons to benchmarking-Benchmarking process-Quality Function
deployment (QFD)-Quality Circles– QFD process-Benefits Taguchi quality loss function – Total
Productive Maintenance (TPM)
Quality Systems: Need for ISO 9000 and other quality systems – ISO 9000:2000 Quality system – Elements
– Implementation of quality system – Documentation – Quality auditing – TS 16949 – ISO 14000 –Concept
– Requirements and benefits.
Total
Textbook:
References:
Week
1,2 and 3
4 and 5
6,7,8 and
9
10 and 11
12 and 13
14 and 15
15
Books
 Introduction to Statistical Quality Control, Douglas C. Montgomery, John Wiley & Sons, 2001
 Quality Planning & Analysis, J. M, Juran & F. M. Gryna, Mc GRAW-HILL International Editions, 1993