Wydale Hall
A Prayerful Community Renewing The Church’s Mission
BEDROOM HOUSEKEEPER – JOB DESCRIPTION JANUARY 2016
Context
Wydale Hall is the Retreat and Conference Centre for the York Diocese of the Church of England. The main thrust of the
new vision of the centre is to be a prayerful community Renewing The Church’s Mission. Wydale Hall is much more than a
venue – it is a resource for the Church nation-wide and a place of rest, recuperation, training and development.
Many different groups use Wydale Hall and the Emmaus Centre. The majority of these are Christian and use the centre
for conferences, quiet days, retreats and training events. Some bookings come from the secular commercial market and
the Hall welcomes individual guests as well.
Having the bedrooms of the house clean, tidy and ready for guests is key to the ministry of Wydale Hall and to that end we
are seeing to recruit a part-time Bedroom Housekeeper. The Line Manager for this post is the Assistant Manager of
Wydale Hall and the Senior Line Manager is the General Manager of Wydale Hall.
Salary:
Hours:
Leave:
Living Wage (currently £8.25 per hour)
20 hours per week which will include weekend work. 9am to 1pm each working day.
100 hours per annum pro rata plus bank holidays (it is expected the Bedroom Housekeeper will need to
work at Christmas and Easter)
The post will be based at Wydale Hall, Brompton by Sawdon, Scarborough.
The employer is the York Diocesan Board of Finance Limited, Diocesan House, Aviator Court, Clifton Moor, York YO30 4WJ.
MAIN FUNCTION OF THE POST
To keep the bedrooms of the Wydale Hall and the Emmaus Centre clean and tidy and to prepare them daily for the arrival
of guests.
On change-over days to service rooms thoroughly.
On non-change-over days to service thoroughly those rooms as requested by guests.
To be available to deal with any non-standard room servicing as required.
MAIN DUTIES AND RESPONSIBILITIES
1
Servicing
1.1
Access booking details and guest requirements on computerised system.
1.2
Cleaning and servicing the bedrooms at Wydale and the Emmaus Centre as required as outlined above and below.
This includes lifting and moving furniture as required.
1.3
Cleaning regime will include changing beds, changing towels, toilet and bathroom cleaning, hoovering, dusting,
polishing, emptying bins, general clearing up, re-stocking drinks and biscuits.
2.
Room Maintenance
2.1
Reporting of any maintenance issues to the Maintenance Worker and/or Assistant Manager/General
Manager.
2.2
Placing of any signs or instructions in the rooms.
2.3
Collection and re-stocking of the evaluation sheets for the General Manager.
2.4
Maintaining the laundry supplies, liaising with the Assistant Manager on laundry orders, preparing laundry
for collection and sorting after delivery.
3.
Health and Safety
3.1
In conjunction with other members of staff to be aware of and responsible for ensuring compliance with legal
requirements and Diocesan policies relating to Fire, Hygiene, Health and Safety and Safeguarding. To act upon
any discrepancies which may come to your attention within your area of responsibility and highlight to the
Assistant/General Manager any discrepancies which you feel are beyond your remit.
3.2
To be fully aware of all Health and Safety procedures in place at Wydale Hall
3.3
To attend and as appropriate assist in all mandatory training with regard to fire, health and safety and manual
handling.
4.
Customer Service
4.1
The Bedroom Housekeeper will from time to time encounter guests needing assistance. He/she will be
responsible for passing on guests’ requests to the Management Team or other staff or dealing personally with
guests’ requests.
This job description provides a guide to the duties and responsibilities of the post and is not an exhaustive list. The
Assistant/General Manager may ask the post-holder to undertake any other relevant duties appropriate to the post. The
job description may be amended over time, in consultation with the post-holder, to meet the needs of the Wydale
community.
The Job Description will form the basis of the annual appraisal process.
BEDROOM HOUSEKEEPER – PERSON SEPCIFICATION
ATTRIBUTES
ESSENTIAL
DESIRABLE
Experience
Experience of cleaning a multiroomed property on a regular
basis
Demonstrable experience of
bedroom housekeeping duties
within a hospitality environment.
Demonstrable experience of
working within a retreat house
and/or conference centre,
Demonstrable experience in
cleaning a listed building.
Previous experience of a
bedroom
housekeeping/chamber person
housekeeping role.
Knowledge
Up-to-date knowledge of
cleaning equipment and
materials.
Qualifications and Training
Qualifications in hotel
housekeeping.
Received training in cleaning
related health and safety
matters.
Up-to-date knowledge of health
and safety regulations.
Skills and Abilities
A creative and flexible approach
to work.
Good oral communication skills.
IT skills
Good organisational skills and
attention to detail.
Good time-management skills.
Ability to lift and move furniture
to carry out cleaning and setting
out of rooms.
Personal Qualities
Good interpersonal skills and an
ability to work with a wide range
of people
An ability to work unsupervised,
under pressure and usually on
own initiative
Tact and diplomacy
Honesty and integrity.
Circumstances
Able to work flexibly within the
requirements of the role,
including being willing to work
unsociable hours, weekends and
bank holidays.
An understanding of and an
empathy with the Christian ethos
of Wydale Hall.
A willingness to join in Wydale
community initiatives.