CA Infrastructure Management

CA Infrastructure Management

Solving IT’s Most Complex Problems

2

Enterprises Are Faced With Critical IT Initiatives

1. Transformational IT Activities

 Re-architect and consolidate datacenters

 Deploy/increase the utilization of new technologies, including virtualization and Cloud

2. Revenue Growth & Protection

 Consolidate the revenue platform for a more adaptive, predictable goto-market execution

 Increase throughput of IT, optimize utilization

3. Operational Excellence & Organizational Maturity

 Improve resource efficiency, remove silos, and reduce operating expenses

 Rationalize tools & platforms

… and many others

CA Infrastructure Management © 2011 CA Technologies

3

Infrastructure Management Often Holds Them Up

Costly, Unpredictable, Inefficient

Budget is flat but cost of dayto-day operations growing

Often caught off guard, creating poor perception of IT

Cloud is introducing new challenges with instrumentation and MTTR


4

CA Infrastructure Management Enables Enterprise

Performance & Growth

32.7%

Reduction in network disruptions

50%

Improvement to MTTR

3X

Improvement in first call closure rate


5

Analysts Agree

Industry analyst firm IDC validates the CA solution reduces costs and increases efficiency

• CA customer has 3 IT staff to manage

5000-device network vs. an estimated 4-5 headcount alternative solutions would require

• CA customer reduced monthly bandwidth costs by 15%

• CA customer reduced mean-time-torepair by 50%

• CA customer improved first-call closure rate to 60% from 20%

• CA customer reduced network interruptions by 32.7%


Solution Benefits

1.

Top-to-bottom visibility & control with automated discovery of infrastructure assets and advanced traffic analysis

2.

Dramatically reduced mean time to repair through patented, model-based root cause analysis

3.

Proactive performance management to detect issues before users are impacted

4.

Scalability to build on this foundation to integrated Service Assurance, including management of end-to-end user experience

6

1.

Fast time to value, including the ability to prove it through a proof of concept

(POC)

2.

Low total cost of ownership

3.

Open architecture and integration capability across a wide range of CA & third-party management tools


Leaders Around the Globe Choose

CA Infrastructure Management

7 CA Infrastructure Management © 2011 CA Technologies

Building the Service Assurance Solution

CA Infrastructure Management is the first step in achieving integrated Service

Assurance, including insight into applications, services and transactions across traditional, Cloud, and hybrid environments

COMPONENT S

CA INFRASTRUCTURE

MANAGEMENT

• networks (data & voice)

• systems

(physical & virtual)

• databases

• environmental

PIVOTAL

INSIGHTS fault, configuration, performance & flow analysis

CA APPLICATION

PERFORMANCE

MANAGEMENT

• web portals & app servers

• JEE, .NET & back-end

• client/server

• TCP/IP

• unified communications end user experience, application and transaction visibility

•

CA SERVICE

OPERATIONS INSIGHT

• end-to-end service models

• top-to-bottom infrastructure mapping

SLA management infrastructure impact on service quality, risk & performance

8 CA Service Assurance Overview Copyright © 2011 CA. All rights reserved.


The Solution

CA Infrastructure Management Targets

Availability & Performance

Application aware CA Infrastructure Management solution is designed to provide VISIBILITY and CONTROL into the performance and availability of the heterogeneous service delivery infrastructure

and ALL of the traffic it delivers.

10

Multi-vendor, multi technology

Scalable

Fast time-to-value

Cross-domain

Best-of-breed


CA Infrastructure Management Helps Ensure

Quality of Service Across the Infrastructure

Auto Discovery &

Root Cause Analysis

Traffic Analysis &

Predictive Capacity Planning

Performance Analytics &

Role Based Reporting

11

Discover and monitor the availability

& health of infrastructure assets and automatically adapt to changes

Advanced traffic analysis determines which applications are affecting infrastructure performance & improves capacity planning

REDUCE COSTS

Proactively identify performance degradations and take corrective action before customers are impacted

IMPROVE PROBLEM RESOLUTION TIME BY UP TO 50%

REDUCE HELP DESK CALLS BY UP TO 40%

CA infrastructure Management Overview Copyright © 2011 CA. All rights reserved.

AutoDiscovery and Root Cause Analysis

> AutoDiscovery and visual topology of physical & virtual infrastructure assets

Understand how the physical and virtual environments are related

> Model-based event correlation, fault isolation and root cause analysis

Visually distinguish physical and virtual systems


Intelligent Performance Analytics

Proactively detect issues before users are impacted

Self-Learning Analytics

Is performance unusual compared to normal behavior?

Time is Unacceptable = 15 min.

Upper Threshold

Baseline

Lower Threshold

Time

Time Window = 1 hour

Automatically determines baseline values


14

Event Management

Prioritize based on service impact

Launch to domain managers for detailed troubleshooting and remediation

Identify impact to service health


Network Traffic Monitoring & Analysis

> Optimize the infrastructure for application performance by gaining visibility into ALL of the applications, class of service, hosts, and conversations

> Solve performance problems faster with real-time identification of business and non-business applications their users


Capacity Analysis and Planning

> Avoid unnecessary WAN costs by right sizing your network links

> Trend future network use by link and application

> Solve performance problems faster with real-time identification of business and non-business applications their users


17

Pre-Defined, Role-Based Reporting

> Out-of-the-box reports require no configuration

• Service & SLA

• Assets

• Availability

• Performance

• Traffic Analysis

• Configuration Compliance

• Events and Alarms


CA Virtual Assurance for Infrastructure Managers

Virtual

Machines

VMware vCenter

Oracle/

Sun Zones

IBM

LPARS

MS

Hyper V

› Centralized heterogeneous management for

VMware, IBM, Microsoft, Oracle/Sun, and UCS

› Add-on component to CA Infrastructure

Management (CA Spectrum & CA eHealth) and other CA solutions

CA Technologies Assurance and

Automation Solutions

CA Spectrum ®

CA eHealth ®

CA Virtual

Assurance for

Infrastructure

Managers

CA NSM

CA Server Automation


CA Virtual Assurance for Infrastructure Managers

> Key capabilities

• Real-time discovery and topology mapping enables administrators to locate every aspect of the virtual host and its sessions

• Centralized management of virtual and physical environments through a single point of control and operational visibility

• Root cause via patented analytics intelligently suppresses downstream alarms resulting in lowering their MTTR and downtime

• Industry leading platform coverage, including VMware, Microsoft,

Sun/Oracle, IBM, and Cisco

• Proactive performance management and reporting enable baseline and capacity planning

• Manageability features, including optimization of resource pools, Webbased user interfaces, reporting, and role-based security, reduce OPEX


CA Infrastructure Management Enables IT’s Most

Critical Initiatives

> Regardless of the complexity and components of your infrastructure, CA Infrastructure Management can help you achieve:

• Top-to-bottom visibility & control with automated discovery of infrastructure assets and advanced traffic analysis

• Dramatically reduced mean time to repair through patented, modelbased root cause analysis

• Proactive performance management to detect issues before users are impacted

• Scalability to manage service performance across traditional, Cloud, and hybrid environments


Thank You!

APPENDIX


The Components

24

Three Best-of-Breed Products in One Solution

CA Spectrum Infrastructure Manager

Availability and Root Cause Analysis

CA eHealth Performance Manager

Proactive Performance Management

CA NetQoS ReportAnalyzer

Network Traffic Monitoring & Analysis


CA Spectrum Infrastructure Manager

Discovery, Visualization, Root Cause, Change-Aware

> Key Capabilities

• Multi-vendor, multi-technology discovery & relationship mapping

• Intuitive visual topology

• Event correlation & root cause

• Network configuration management

> Customer Value

25

• Visibility into the availability of the endto-end infrastructure

• Identifies root cause and filters out the noise to accelerate the triage process

• Integrated network change awareness associates configuration changes to infrastructure problems

• Manager-of-managers, role-based access


CA eHealth Performance Manager

Proactive, Cross-Domain Performance Management

> Key Capabilities

• Comprehensive performance management across the network, systems and databases

• “Self-learning” intelligent analytics

• Real-time performance dashboards

• Historical reporting and trending

> Customer Value

• Monitor the performance of ALL infrastructure components and supported technologies

• Proactively identifies performance problems BEFORE they impact users

• Real-time visibility into performance

Historical context to performance problems


CA NetQoS ReporterAnalyzer

Network Traffic Analysis

> Key Capabilities

• Multi-vendor support

(IPFix, NetFlow, jFlow, sFlow)

• Multi-technology support

(Class of Service, TOS/DS)

• Capacity planning

> Customer Value

• Visibility into ALL traffic that traverses the service delivery infrastructure

• Insight into WHY WAN links are saturated

• Allows for effective & efficient capacity planning


CA Infrastructure Management

CA Infrastructure Management

Solving IT’s Most Complex Problems