6020 Bibury Lane, La Plata, MD 20646
Cell (301) 752-9658 |
U.S. Citizen | U.S. Air Force Veteran
Program & Operations Management • Support Services Leadership & Supervision •
Procurement • Budgeting • Quality Control • Customer Service
Dedicated Professional with 20+ years of supervisory program management, quality assurance,
problem-solving and customer service experience in service-related, customer-centric fields.
Former Non-Commissioned Officer (E-6, Technical Sergeant) with extensive training and supervision
experience and directly transferrable military skills. Proven ability to work effectively in a union
environment. Excellent work ethic.
Proven ability to perform under pressure, meet deadlines, handle multiple projects, and achieve highquality results. Proficient in Microsoft Word, Excel, and Outlook. Strong communications skills. B.S. in
Management Studies underway at UMUC and expected in 2016.
OPERATIONS MANAGER, Sodexo, Washington, DC
July 2012-April 2014
Operations Manager/Assistant Building Manager for the International Monetary Fund (IMF)
Headquarters, a Class A, LEED Platinum-designated, 1 million square foot high-visibility building in
downtown Washington, DC housing 3,000 people. Reported to the General Manager.
Operations Manager/Building Manager for the Concordia Hotel and Training Center, IMF-owned
150,000 sq. ft. property with 125 rooms in downtown Washington DC.
Supervised and directed daily total workforce of 24 maintenance engineers and 46 janitorial staff.
Prioritized maintenance to ensure safe and reliable operation of all building mechanical systems, maintenance
and cleaning, and excellent customer service for all tenant moves and relocations. Analyzed Key Performance
Indicators weekly to ensure compliance with organizational goals and contract standards.
Negotiated and managed 11 vendor contracts for waste management, supply, grounds keeping, snow
removal, tenant moving, stone and metal restoration, etc.
Lead Project Manager for multiple simultaneous projects awarded to contractors. Developed project
proposals, scopes of work, researched vendor sourcing. Managed project progress and adjusted priorities as
needed to accomplish projects.
Key Achievements:
 Worked closely and productively in a union environment. Resolved all differences prior to arbitration.
 Directed a $150,000 renovation project on time and within budget for 600 employees including new
construction, and electrical wiring.
 Redesigned building waste collection procedures to minimize waste stream contamination. My efforts
contributed to IMF HQ receiving a LEED Platinum rating in 2013.
Chris Ruffo
Cell (301)752-9658 |
Led intensive round-the-clock repair effort following building fire that displaced 36 staffers right
before Thanksgiving 2013. Completed all repairs two days early and within budget.
CUSTODIAL MANAGER, Naval Air Station Patuxent River, MD
March 2009-March 2012
Federal Contractor: directed and supervised financial and operational activities and resources in 280+
buildings totaling more than 3M square feet in support of the Facility Support Services BOSS contract at the
Naval Air Station Patuxent River with 16,000 personnel. Worked closely with government, military, and
civilian personnel to achieve highest levels of customer satisfaction.
Supervised, trained, and directed up to 90 janitorial personnel and oversaw subcontractors. Authorized to
hire and fire. Used five-step discipline process. Evaluated and established work schedules and projects.
Conducted quality control, safety inspections, and weekly safety training. Prepared safety and incident
reports in alignment with the corporate safety program. Collected and analyzed quality data and submitted
findings to the project manager.
Managed and issued facility orders for services outside of contract. Maintained $36K monthly cleaning
budget; purchased contract-related supplies, parts, and equipment.
Key Achievements:
 Maintained Navy Health Clinic, a 25,000 square foot facility serving the entire base with 16,000 Navy
and Marine Corps personnel. Developed expertise with HIPPA and health care facilities.
 Developed and executed a reduction in force within 90 days and accomplished within 60 days.
 Conducted strategic planning, saving 900 weekly man hours and annual savings of $978K.
 Researched and contracted with local supply vendors for faster deliveries: saved $84K per year.
PROGRAM MANAGER, U.S. Air Force, various locations
April 1986-April 2006
Program Manager/Assistant Program Manager: performed various duty assignments worldwide.
Conducted annual training certifications and taught skills training. Oversaw daily operations, including work
schedules, budget control, quality control inspections, and inventory. Managed hazardous materials, explosive
and weapons safety, and equipment supply accounts. Honorably discharged.
Key Achievements:
 Hand-selected as Non-Commissioned Officer in Charge of aircrew life support. Supervised, trained,
and led up to 20 technicians who maintained aircraft used to transport the President, Executive Office
personnel, Cabinet members, and foreign dignitaries.
 Developed emergency action plans for field training and office areas.
 Maintained annual budget of $500,000 and equipment valued at more than $1.5M.
BS, Management Studies, University of Maryland University College, expected completion May 2016, 77
credits to date, 3.85 GPA.
Distinguished Graduate: Non-Commissioned Officer Academy, Top 5%
Specialized Military Training: Environmental Safety and Occupational Health; Weapon, Explosives, and
Ground Safety; Physical Security; On the Job Training (OJT) Management; Operational Risk Management;
Aircraft Accident Investigations; Equipment Management
Certifications: OSHA General Industry Safety and Health; National Safety Council (NSC) CPR, First Aid.
Selected Awards: USAF Achievement Medal, USAF Commendation Medal, National Defense Service
Medal, Southwest Asia Service Medal, Global War on Terrorism Service Medal, Joint Meritorious Unit
Award, USAF Outstanding Unit Award, USAF Good Conduct Medal
Chris Ruffo
Cell (301)752-9658 |
Professional References:
Kim MacNealy, Event Manager, Sodexo, (202) 497-9659,;
Colleen Cosgriff, Manager, North American Facilities, Burton Snowboards, (802) 363-1264,;
Neil Slayton, USAF (Ret), (301) 967-7009;
Erick Walker, USAF (Ret), (240) 435-0931