Global Challenges in Management
Joe Markert, Instructor
Rutgers Business School
Management & Global
Business Dept.
A Thought for Today
 One
person’s “simple” is another
person’s “huh?” – ask questions.
Trends that affect Management
1.
2.
3.
4.
5.
Globalization
Migration
Product life cycle changes
Technology
World economy
Forces

Social

Business requirements

Technical
Managing Effectively: Three
Critical Challenges
Management Challenges for
the 21st Century
CHANGE
Adapted from Exhibit 1-1: Critical Management Challenges for the 21st Century
VIDEO
Shift Happens video
So What Do People Do When Global
Competition Comes?




Hide; keep head down
Resist
Sabatoge
Rarely embrace it unless the power shifts
toward them
Global Management Perspective
#1: The Human Factor

Effective managers must be
adept at
–
–
–
Assessing other people’s
capabilities
Matching people’s capabilities
with appropriate
responsibilities
Motivating people
Global Management Perspective
#2: Managing Paradoxes

Management requires simultaneously mastering
multiple and potentially conflicting situations
–
Integration and fragmentation
–
Consistency & Flexibility
–
Reflection & Action
–
Global Perspective and
Local Understanding
What Skills Do Global Managers
Need?
 Interpersonal skills
 Sensitivity
 Persuasiveness
 Empathy
 Technical skills
 Specialized knowledge
 (Including when and
how to use the skills)
Conceptual skills
Logical
reasoning
Judgment
Analytical
abilities
Functions of Management
Planning
Select goals and
ways to attain
them
Controlling
Organizing
Monitor activities and
make corrections
Assign responsibility
for task
accomplishment
Leading
Use influence to
motivate employees
Global Functions of Management
Planning
Select goals and
ways to attain
them
Performance
Resources
•Human
•Financial
•Raw Materials
•Technological
•Attain goals
Organizing
Controlling
Monitor activities
and make
corrections
Assign responsibility
for task
accomplishment
•Information
•Products
•Services
•Efficiency
•Effectiveness
Leading
Use influence to
motivate employees
Exhibit 1.1
Managing In The New Era
Internet
Globalization
New Era
Management
Knowledge
Management
Collaboration
Across
“Boundaries”
Managing For Competitive Advantage

Best managers and companies deliver on 4 things:
Cost
Competitiveness
Innovation
Competitive
Advantage
Quality
Speed
QUESTIONS?