Consumer
 Vocational
Assessment
 Medical
 Psychological
 Social
 Financial
 Legal
 Assistive Technology
 Independent
Living
 Education
 Vocational
 Individual Plan
for Employment
 Job Match
 Ongoing
Supports
Business
Employee
Employer
Supports
 Needs
Assessment
 Staff Education
 Job Analysis
 Job Match:
(KSAs)
 Technical
Assistance
 A.T./Rehab.
Engineering
 Reasonable
Accommodation
 Financial
Incentives
 Customer
Outreach
 Product
Development
 Ongoing
Supports
Vocational Rehabilitation Counselor
John P. Evans
• Corporate Consultant, Washington DVR
• Certified Rehabilitation Counselor
• HR Manager – WA. State Dept. of
Personnel
• Statewide ADA/Reasonable
Accommodation: training, technical
assistance and mediation
• VR Counselor
• Co-founder of ACCESS Foundation
• Nordstrom Celebration of Cultural
Diversity – Community Award
• WA. Personnel Resources Board – Award
for exceptional public service
• Governor’s Trophy for service on behalf
of people with disabilities in Wasington.
Calvin Lyons
• VP Diversity for Talent Recruitment &
Organizational Capability at Washington
Mutual – build a diverse workforce.
• Co-Chair Washington Mutual Internal
Diversity Advisory Group (DAG)
• Managing Director the WA. Affiliate of
INROADS, Management at McDonnell
Douglas
• Community: YMCA, WSBLN, Dean’s
Advisory Board-Alber’s School of
Business, National Black MBA Assoc.,
National Council of LaRaza, Society of
Human Resource Managers, Pacific NW
Bankers Association
• Washington Mutual: 2,500 offices in 50
states, grown from $22 to $268 billion in
assets in 5 years, 7th largest financial
institution in nation, community
commitment, national recognition.
Johnetta Rowsey
• Diversity Affairs Director for
Washington and Alaska
• Diversity initiatives: employment
and promotion, employee training
and community outreach.
• Company connection to community
diversity
• Celebration of Cultural Diversity:
Community Leaders and
Scholarship program
• Nordstrom is nationwide retailer
with a commitment to providing
excellent customer service and
having staff that reflect the diversity
of the community where they work.
Debra Russell
• Director of Starbucks Resource Center
• SRC – customer relations, warranty
services, business 2 business and the
Starbucks Card
• Contact Center Management for 10
years, started at Western Wireless when
customer care was 1 person and left as
Executive Director with 500 employees in
3 locations
• Family and community commitment:
DSB-BAC, National Alliance for Autism
Research, Presidents Associates at
WSU, American Society for Quality
• Starbucks – leading retailer and roaster
of coffee in the world. Retail locations:
North America, Europe, Middle East,
Pacific Rim, plus online store
(Starbucks.com).
Vicki Winn
• Director of Professional Development for
Western Wireless Corporation.
• Call center operations: recruitment,
placement and staff development.
• Director level oversight of the Talent
Acquisition, Training Design & Delivery
and Quality Assurance departments.
• 700 employees in Washington, Kansas
and Texas.
• Western Wireless is the leading provider
of wireless communications in the
western U.S. Own and operate cellphone
systems under the CellularOne name in
19 states west of the Mississippi, serving
over 1 million households.
Rick Walters
• Assistant District Administrator
Allentown, PA. OVR
• Member of the National
Rehabilitation Association – 2nd
VP of the Pennsylvania Chapter.
Rick is active in strategic planning
activities and has coordinated
regional training events.
• Other PA OVR staff in attendance:
David Baum, Stephanie Parker,
Janell Shaffer-Yoder
• Contact (610) 821-6441
Doris Biller Dorsey
• President of Lancaster General
Women’s Health Boutique (WHB)
in Pennsylvania.
• Extensive background in sales and
marketing.
• Previous customer of PA. OVR,
used entrepreneurial program for
assistance in business
development.
• Hires well qualified, “wonderful”
employees from PA. OVR.
• WHB – offers a range of healthrelated merchandise and supplies
for individuals with cancer .
• Contact: (717)290-3758
Mary Flynn
• Consultant – Office Ergonomic
Solutions in Connecticut
• Registered Nurse – Occupational
Health Nursing
• Managed the national ergonomics
program for a Fortune 100
company for past 12 years.
• Experience in creating and
implementing corporate policy on
accommodations and return-towork programs.
• Recently joined the National
Rehabilitation Association
• Contact: (203)650-5304
Debra Karlowitch
• VP Human Resources for C.F.
Martin Guitar & Co. in Pennsylvania
• Actively involved with PA. Office of
Vocational Rehabilitation –
interviewing, hiring and
accommodating employees with
disabilities.
• Martin Guitar was established in
1833, produces the finest acoustic
instruments in the world. Martin
Guitars owned by: Sting, Joan
Baez, Sheryl Crow, Paul
McCartney, John Lennon, Bonnie
Raitt, Jim Croce, Elvis Presley, Bob
Dylan, Jimmy Buffet, etc.
• Contact: (610)759-2837
Gary Wolfgang
• Plant Production Manager for Wagman
Metal Products in Pennsylvania for the
past 6 years.
• 30 years of experience in manufacturing
operations and woodworking.
• Wagman has a history of hiring people
with disabilities, one employee with a
developmental disability has worked for
the company for 20 years. They continue
hiring through PA. OVR.
• Wagman Metal Products manufactures
replacement trowel blades for use on
concrete and epoxy construction
equipment.
• Contact: 800-233-9461