MIS 302: Introduction to Operations and Supply Chain Management
Spring 2013 Syllabus
______________________________________________________________________
Instructor:
Vipul Doshi,
Email:
vdoshi@mail.sdsu.edu (add “MIS 302.7” as the Subject of the email)
Office:
SS 3322
Office Hours: Thr 6:00pm to 7:00pm
Course Information:
Course:
Management Information Systems (MIS) 302: Introduction to Operations and
Supply Chain Management
Details:
MIS 302.7, Course #21881, TH 7:00pm - 9:40pm, location: EBA 345
Required Course Materials:
Text:
MIS 302 Introduction to Operations and Supply Chain Management – San Diego
State University. Contains Operations and Supply Chain Management: The Core,
Third Edition. F. Robert Jacobs and Richard B. Chase, McGraw-Hill Irwin, 2013.
ISBN: 978-0-07-766382-7 (part of ISBN 978-0-07-766383-4).
[Note: Earlier and/or international versions of the text are acceptable ONLY IF the
student assumes the risk of any differences/changes. There are also a few copies
of the text on reserve in the library].
Other:
Scantron Form 882-E and a number 2 pencil for exams
Software: Microsoft Excel will be used in this course.
Homework: Connect - Operations Management. The section web address is listed below (a
link is also posted on Blackboard):
http://connect.mcgraw-hill.com/class/mis_302_doshi_spring_2013
Connect Help: 1-800-331-5094
Information on Textbook/Connect Options:
Connect is an on-line system created by the text publisher (McGraw-Hill) for homework
assignments. The use of Connect is required for this MIS 302 course. There are a number of
different options for how you can purchase it. I don’t require a specific text option - it is your
choice to select the one which is best for you. Text/Connect options:
 New book/free Connect at SDSU Bookstore (Fall 2012 prices: Looseleaf: $100,
Hardback: $129)
 Used book/buy Connect on McGraw-Hill website for $50
 Ebook/free Connect on McGraw-Hill website for $91
 Free 3 week trial version for crashers
Course Purpose and Scope:
Introduction to Operations and Supply Chain Management, MIS 302, is a 3 unit course that
provides an overview of the introductory managerial concepts and quantitative techniques
associated with the design, execution, and management of production and operations systems
in manufacturing and services. Global impacts on operations and the influence of political,
social, legal and regulatory, environmental and technological issues will be integrated in
discussion on various topics.
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MIS 302: Introduction to Operations and Supply Chain Management
Spring 2013 Syllabus
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Bachelor of Science in Business Administration (BSBA) Program Goals:
BSBA students will graduate being:
 Effective Communicators
 Critical Thinkers
 Able to Analyze Ethical Problems
 Global in their perspective
 Knowledgeable about the essentials of business
MIS 302 contributes to these goals through its course-level student learning outcomes:
1. Define the role of operations and supply chain in an organization and its interactions with
business functions such as accounting, finance, and marketing.
2. Develop the basic business and operations strategies for increased productivity and
competitiveness for service and manufacturing.
3. Use descriptive and optimization models and incorporate cost drivers to improve general
business decision making.
4. Identify issues in inventories and resources for an organization and use basic models to
improve its management
5. Design quality management strategies, techniques and tools for improved customer
satisfaction.
6. Plan the basic scheduling for a project and its management
7. List and apply lean operations principles.
Prerequisites:
Mathematics 120; Economics 201 or Statistics 119. A solid knowledge of all explicit and implicit
prerequisites is assumed and required.
Academic Honesty Policy:
 Students committing any form of academic dishonesty (including but not limited to cheating
on exams or quizzes, plagiarism, falsifying participation records, and copying the work of
others) will receive a grade of zero on the activity at issue and be subject to additional
penalties which may include the issuance of an F for the course.
 Students that engage in academic dishonesty in any form will be reported immediately to the
Student Rights & Responsibilities office of the university.
Course Design:
 I incorporate a variety of teaching approaches and methods in this class. These include
lectures, class discussions, reading assignments, review of sample problems, homework
assignments, practice problems, a web-based research paper and videos.
 Your questions and participation in class will enhance your learning experience.
 Please keep up with the readings and contribute during discussions and activities.
 Lecture notes (posted on Blackboard) have blank spaces for terms, definitions, and
concepts. It is your responsibility to obtain the “missing” information from the text or your
peers if you miss a class.
Course Conduct:
 Please bring your textbook to each class. You should complete all reading and (at
minimum) review the relevant homework assignments and practice problems prior to class
meetings.
 Punctuality is as important in the classroom as in business. You are expected to be on time
and to stay in class the whole period. Arriving late or leaving early will cause disturbances
– any such behavior could impact the attendance portion of your grade.
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Spring 2013 Syllabus
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

Cell phones should be turned off completely or in vibration mode. I understand there could
be a work or home emergency. If such an emergency arises, please quietly leave the
classroom and quickly take the call. Abuse of this policy could impact the attendance
portion of your grade.
Exams, quizzes and assignments are available for review in my office within two weeks after
the due date. Reviews will be visual only, no notes may be taken. Exams, quizzes and
assignments will not be retained and may be shredded two weeks after the review period.
Course Requirements:
There are many elements that contribute to the course grade to allow an opportunity for
students to fully demonstrate their mastery of course materials.

Exams: There will be three midterm exams; the lowest midterm score will be dropped.
There will be a cumulative final exam which cannot be dropped as new material will be
tested. There are no make-up exams. You must take all exams at the time and location for
the class in which you are enrolled.
 All exams are closed book and closed notes. However, you may bring one 8.5"x11"
information sheet (one or two sides) to each exam (please add your name to the sheet).
You can handwrite and/or type any information you wish on the information sheet,
however, be careful to ensure all equations are written correctly! You must create your
own information sheet. If Appendices and or Tables are required for the exam, they will
be included in the exam booklet – you do not need to include them on your information
sheet. The information sheet that you use for exams must be turned in with the exam,
therefore, I strongly encourage you to make a copy of your information sheet prior to the
exam (to support the cumulative final exam). I will NOT be able to retrieve your
information sheet after an exam has been administered.
 You need to bring a calculator to each exam. You can bring any calculator – if you use a
programmable calculator, be sure to program it correctly! Please ensure your calculator
batteries are fresh! You cannot use a PDA, pocket computer, iPod or cell phone during
the exams. Any student found accessing any of the above during an exam for any
reason (i.e., checking the time) will receive a zero on the exam.
 Students are required to bring Scantron Form No 882-E (long green form) for each
exam. The following must be CLEARLY PRINTED on the Scantron form:
 Student name (Last, first)
 Red ID number
 Exam booklet number and version (from coversheet of exam booklet)
 [Students must also PRINT their name on the coversheet of the exam booklet]
 When turning in exams, students must show their Red ID to verify their identity – failure
to have the Red ID available will result in a score of zero on the exam.
 Scantron forms will not be returned to students. If a student wishes to review his or her
individual Scantron form and exam, they must do so by attending office hours within two
weeks of the time the exam results. Exam reviews will be visual only, no notes may be
taken.

Quizzes: Several times during the semester I will give unannounced quizzes to gauge your
reading preparation and your engagement in the class activities; the lowest quiz score will
be dropped. There are no make-up quizzes. You will not need Scantron forms for the
quizzes; a sheet of notebook paper will do fine.

Attendance: I distribute an attendance sheet every class. You must add you signature next
to your name when you are present – DO NOT sign in for others (or ask someone else to
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MIS 302: Introduction to Operations and Supply Chain Management
Spring 2013 Syllabus
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sign in for you). I expect full attendance but you are allowed one non-excused absence (i.e.,
absence not related to severe medical condition or family death). I require notification and
proper documentation for absences to be excused.

Web-Based Research Paper: Each student will write a brief paper using web-based
research on a company of their choice.
 The paper should be one-page, single spaced with 12 point Times New Roman font
(papers longer or shorter than one page will be penalized). The paper must be well
written in paragraph format and should be both spell-checked and “clarity-checked”.
 The paper must include the name of the company, description of the business, primary
goods/services, location of headquarters, the internet address and why you selected this
particular company
 The paper must also address at least two (2) Operations Management topics as listed in
the course outline. Some examples are listed below:
 What are the competitive dimensions that form the competitive position of the
company?
 What type of production and/or service processes does the company utilize?
 What are the company’s order qualifier(s) and order winner(s)?
 What is the company’s approach to social responsibility?
 What is the company’s approach to outsourcing and/or offshoring?
 What is the company’s approach to sustainability?
 Other???
 You must also include three (3) questions that you would ask if you had an interview with
the company
 Each student must submit both a hardcopy of the paper on no later than the due date
and a softcopy through the TurnItIn feature of Blackboard to check for plagiarism.
Failure to submit the project in both forms will result in a zero on the assignment. You
may turn in the assignment anytime during the semester, but no later than the due date.

Homework Assignments: Homework assignments using the Connect on-line system are
required for most of the chapters that we cover. You must create an account and complete
each assignment by 11:00 pm on the day they are due. Late assignments will penalized by
25% per day late.

Practice Problems: Practice problems and solutions are posted on Blackboard for most of
the chapters that we cover. These should help to prepare you for the Homework
Assignments, Quizzes and Exams. You are strongly encouraged to keep up with the
practice problems as we cover the chapters in class - do not wait until the day that the
Homework Assignment is due!
Course Grades:
 The following weights will be used to calculate course grades:
Highest Midterm Score:
20%
Middle Midterm Score:
20%
Lowest Midterm Score:
0%
Cumulative Final Exam:
35%
Web-based Research Paper & Team Project:
15%
Homework Assignments:
5%
Quizzes /Attendance:
5%
Total
100%
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MIS 302: Introduction to Operations and Supply Chain Management
Spring 2013 Syllabus
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
Grades will be assigned using the following distribution (I do not curve course grades or
“round up” to nearest grade):
Score
93-100%
90-92%
88-89%
83-87%
80-82%
78-79%
Grade
A
AB+
B
BC+
Grade Points
4.0
3.7
3.3
3.0
2.7
2.3
Score
73-77%
70-72%
68-69%
63-67%
60-62%
Below 60%
Grade
C
CD+
D
DF
Grade Points
2.0
1.7
1.3
1.0
0.7
0.0
Course Schedule:
Every effort is made to adhere to the schedule of topics, but some changes are inevitable. I
reserve the right to change course requirements and schedule to optimize the student learning
experience. Students will be notified in of such changes, and students are responsible for
keeping up with any changes announced in class.
Detailed Class Schedule and Homework is listed on the next page.
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MIS 302: Introduction to Operations and Supply Chain Management
Spring 2013 Syllabus
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Class Detailed Schedule (subject to change)
Topic
Production and Service Processes
Ch 6, Ch 7
Connect HW Ch 3
Th 1/31 @11:00 pm
5 Last day to drop class
Project Management
Ch 5
Connect HW Ch 6/7
Th 2/14 @11:00 pm
4
Quality Management / Quality Control
Ch 10
Connect HW Ch 5
Th 2/21 @11:00 pm
4
Lean and Sustainable Supply Chains
Ch 12
Connect HW Ch 10
Th 2/28 @11:00 pm
5
Inventory Management
Ch 11
Team Project update in class update
1/24/2013 Ch 3
Ch6, Ch7, Review for
1/31/2013
Exam 1
Exam 1
2/7/2013
Team Project
Class #5
2/14/2013 Ch 5
Class #6
2/21/2013 Ch 10
Class #7
2/28/2013 Ch 12
Ch 5, Ch 10, Ch 12
Inventory Management
Ch 11
3/21/2013 Ch 9
Material Requirements Planning
Ch 9
Connect HW Ch 11
Th 3/21 11:00 pm
5 #3: z = 1.96 (instead of 3)
3/28/2013 Ch 13
Global Procurement and Sourcing
Ch 13
Connect HW Ch 9
Th 3/28 11:00 pm
4
Global Procurement and Sourcing
Ch 13
Connect HW Ch 13
Th 4/11 @11:00 pm
4
Class #10
Class #11
NO CLASS
4/4/2013 SPRING BREAK
Class #12
4/11/2013 Ch 13, Review E3
Class #13
4/18/2013
Class #14
4/25/2013
Exam 3
Ch 9, Ch 11, Ch 13
App A
Linear Programming
Appendix A
Linear Programming
Appendix A
App A, Team Project
Presentation
Review Final, Web
5/2/2013
Research paper due
5/9/2013 Final Exam 7:00-9:00
5/21/2013 Grades due
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Team Project
Ch 11
3/14/2013
Class #16
Ch 1, Ch 2, Ch 3, Ch 6, Ch 7
Exam 2
Class #9
Class #15
Special Notes
5
Class #2
3/7/2013 Ch 11, Review E2
#
Ques
Th 1/24 @11:00 pm
Administration, Ops & SC Mgmt, Strategy
Class #8
Due (Penalty if late)
Forecasting
1/17/2013 Ch 1 and Ch 2
Class #4
Homework
/Assignment
Syllabus, Ch 1,
Ch 2
Ch 3
Connect HW Ch 2
Class #1
Class #3
Reading
Cumulative (All chapters and appendix)
Prepare for final
team project
Prepare for final
exam
Prepare for final
exam
#4. Std dev of usage
during LT=10.583
2
3 Last day of Class