MARK A. TURNER
4171 Ramsey Court
Evans, GA 30809
Home - (706)-210-7444
Mobile – (706)-691-7220
mark.turner@markaturner.com
http://markaturner.com
SUMMARY
An experienced CIO, Vice President (VP), Director, Technology Manager with many years of experience
with a reputation for providing practical solutions to business needs. Accomplished in the realization of
designing and building new solutions using the latest technologies like Cloud or enhancing and migrating
legacy systems to newer release or platforms to provide unmatched service and capability. Extensive
experience with the following technology:
Cloud (Azure – IaaS, PaaS, SaaS) Database Systems
Integration (Legacy to: ERP, CRM and Manufacturing Applications)
Data Warehousing
Data Marts
Ecommerce solutions
OLAP, ETL, EDI, DSS
Application Development
Executive Information Systems
Portals (Vignette, SharePoint) Digital Dashboards
Business Intelligence
Quality Assurance
Healthcare – Electronic: Medical Records, Prescriptions, Billing, HIPAA
Full-Cycle Project Management Financial Service Center
Disaster Recovery - Business Continuity
IT Audits/SAS-70 Audits
SOA (Design, Governance)
EXPERIENCE
AVANADE, INC.
ATLANTA, GA
Sr. Director Application Development Service Line & North America Cloud- January 2011 – Present
Responsible for providing all direction and oversight for all application development for Southeast US
and North America oversight and management of all Cloud Architecture, solutioning, development and
delivery guidance to the Avanade, Accenture and Microsoft teams (onshore & offshore) for Cloud
technologies (Infrastructure as a Service – IaaS, Platform as a Service – PaaS ,Software as a Service –
SaaS).
Current Medical Solutions Successfully Delivered:
 Identified, designed and implemented a medical storage solution for Nationwide Children’s
Hospital that uploaded and converted over 80,000 children’s oncology images into Cloud Blob
storage in less than 21 hours saving $180,000 for the non-profit company.
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Engaged with Humana to perform a cloud assessment and roadmap strategy to identify
application, process and architecture opportunities to go to the cloud. Identified legacy/core
internally developed classes and functions and implemented a proof of concept (POC) to
document and determine viability (level of difficulty), cost, approach and time frame of moving
both new and legacy solutions to the cloud while maintaining Humana legacy core code,
governance rules, processes and standards. Proved that over 400+ applications could be
migrated to the cloud with little re-coding saving millions.
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Worked closely with h.e.t. Software Company to help architect and validate that the Azure
cloud was the next step in expanding their software for home health care. This allowed h.e.t to
save millions in storage, equipment and processing costs.
Current Non-Medical Solutions Successfully Delivered:
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Worked with Accenture on a non-profit NetHope Humanitarian Cloud Portal to harness the
power of 34 leading international humanitarian organizations so that the best information,
technology and practices can be used to serve people in the developing world. Specifically
helped build and test a SharePoint accelerator to standup and provision SharePoint sites quickly
within hours not weeks or months saving 30-50% in costs and reaching their beneficiaries 3070% faster and positively impact millions of lives.
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Worked with AidMatrix a non-profit company that supplies supply-chain management
capabilities to humanitarian relief organizations around the world to move their core
applications from legacy data center to the Cloud. Migration allowed for immediate 20%
savings in infrastructure costs and now provides the ability to scale globally to meet any size
disaster within hours.
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Worked with the world largest retailer helping them save $8-$12 million dollars in
infrastructure costs by moving from physical devices to virtual devices in the cloud which
included redundancy and disaster recovery.
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Worked with the world largest aeronautical company to reduce support costs and processing
time to analyze and report on monte-carlo simulations from 25 hours down to 2 saving millions
of dollars of costs and allowing them to sell the service as a revenue generator to other airlines
and federal entities.
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Worked with a large manufacturing company that operates in 78 counties and has over 200,000
employees on extending the life of a legacy application by migrating it to the cloud. The
solution allowed for maintaining synchronization with on premise legacy downstream
dependent applications and data sources yet allowed use and growth of scalability, redundancy
and disaster recovery. Saving for first phase of the opportunity was over $1.4 million with
multiple phases
SYNOVUS FINANCIAL CORPORATION
COLUMBUS, GA
Director of IT (Enterprise Architecture, Application Development, Quality Assurance (QA) Business
Analysis (BA), Technical Analysts (TA) and Configuration Management) -- Responsible for
providing guidance and leadership to the teams of enterprise architecture, technical analysts, quality
assurance and configuration management.
Understand and implement the technology solutions that address state of the art and technologies
including the use of SOA, SOA governance, SOA Change Control and implementing Service Oriented
Business Applications (SOBA). Conceptualize and architect solutions/frameworks for re-use across
multiple applications/ modules/companies. Make technology decisions, interact with various project
teams to suggest, validate and implement technology choice.
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Manage/use web service monitoring across all ports for SOA.
Manage/use web based orchestration tool Active BPEL.
Work closely and review all log files for web service error resolutions.
Monitor over 5 million web based transactions a day with 99.9% uptime for over 650 web
services.
Conform to and support all security rules and principles for information/data. (SSL and Virtual
WSDL’s)
Apply strong leadership qualities, including a hands-on, non-bureaucratic leadership style, to
include open and frequent communications at all levels of the organization and a genuine
sensitivity to the development needs of the various financial groups (Trust, Brokerage,
Banking, Insurance, Mortgage, Finance, Accounting, Legal, and HR).
Designed, developed and implemented an Enterprise Portal to support 62 companies and
12,000+ employees, external customers for all branches of business and affiliates for web based
solutions.
Designed, developed and implemented an Enterprise Portal to enable dynamic and static
content management. Manage 350 delegated content managers across the Synovus footprint.
(Includes taxonomy and search improvements)
Align architecture, requirements, quality and configuration management with business goals.
Lead architectural teams in defining the strategic technology direction, architecture and design
of the enterprise.
Provide advice on options, risks, cost vs. benefits, and impact on other processes and system
priorities for buy vs. build decisions.
Establish technical/data standards and procedures that provide enterprise leverage and reuse.
Educate and communicate existing and future architecture, requirements, quality methods and
configuration technologies to the enterprise.
Identify and maximize opportunities to utilize data marts and/or data warehouse systems.
Serve in a consultative role to other IT organizations within the Synovus family of companies,
IT and business leadership.
Assist in vendor management functions.
Implementation Manager
July 2007 – Jan 2011
(Enterprise Architecture, Quality Assurance (QA), Technical Analysts and Configuration
Management)
Sr. Architect/Engineer (Applications, Database & Network)
Oct 2004 – June 2007
Consultant to Vice President of Enterprise Portal
July 2003 – Oct 2004
Highlights:
 Create an organizational IT roadmap, closely interact with CXOs in defining the IT
objectives
 Work closely with Business Analysts (BA) and Program/Project Managers on Statements
Of Work (SOW), Business Requirements, Functional requirements, Work-Flow Diagrams
and Architecture Concept Papers,
 Create a robust IT architecture framework and enforce across IT systems,
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Decision authority/signoff authority on database, network and application architecture,
Ambassador between Business organizations and IT organization,
Oversee/interact with the selection of Hardware, Software selection processes, Pilot studies
across all IT
Oversee SDLC to ensure architecture, security, quality assurance and disaster
recover/business continuity, configuration management and production support work
together harmoniously,
Understand and plan for evolutionary paths. Plan for new technology insertion,
Manage risk identification and risk mitigation strategies associated with the architecture
Define and lead all Proof Of Concepts (POC) for network, database and application
solutions.
Architect, Define (processes and procedures), Govern new development environment and
SDLC for rapid development and outsourcing.
Helped Synovus win the 2008 service-oriented architecture (SOA) case study competition
sponsored by the SOA Consortium and CIO magazine.
Helped Synovus place 96th on InformationWeek’s top 500 technical companies.
Help Desk design, and development
o 1st and 2nd level help desk call scripting
o Test script development and testing
Installation/Configuration/Oversight/Direction of:
o Java, JSP
o SharePoint Portal (PM Collaboration, Issue , Risks)
o Vignette, Epicentric, Content Management
o Cold Fusion, PHP, .Net
o Novell eDir/LDAP – Microsoft Active Directory LDAP
o SQL Server
o BEA WebLogic, TomCat
o Verity – Taxonomy (Metadata policy/procedures)
o Netegrity
o Load balancing/redundancy LDAP, ColdFusion and Vignette portal servers
Project and Application Development/Management
o Metadata Methodology, Collection
o Search Engine – Verity, Autonomy and Taxonomy Design
o Topaz scripts – proactive alerting
o Integration of 3rd Party products/solutions
MARK A. TURNER, LLC
KNOXVILLE, TN
Designed, developed and implemented a web based medical software solution that manages patient
scheduling, electronic medical records (EMR), electronic billing and e-prescribing for Optometry and
Ophthalmology. Architected and implemented as a pay as you go solution. It is currently being used in
Knoxville, TN and under review by a large medical group in Houston, TX.
Support contractor as Director of Information Resources for Marriott International – Marriott
Business Services (MBS) shared service center that is responsible for the planning, organizing and
direction of MBS. This role supports a Financial Service Center and a Call Center, Siebel 2000, Avaya
Telecommunications, Desktop and Networks, PeopleSoft (7.5), financial modules and day-to-day
management of supporting contractors. Production support and change management of Mercury
Financial PeopleSoft implementation. Rollout support and coordination of 181 full service Marriott
Hotels.
Director of Information Resources, February 2002 – June 2003
Highlights:
 IT Management of Financial Service Center PeopleSoft Mercury Project in support of
Marriott’s full-service hotels across two countries which includes designing, developing,
understanding and supporting the following PeopleSoft Financial process and procedures:
o Accounts Payable process/procedures:
 Imaging
 Maintain review Vendor Commodity Configuration
 Business Exception Processing/Tracking
 Processing denied vouchers
 Route overdue vouchers
 Monitor reconciliation status (Compare Bank to System)
 Express Payments
 Buyout Labor
 Batch Control Forms
 Hold/Stop/Void Checks
 W-9 Letters
 Credit Review Process (Dunn & Bradstreet)
 Create/Delete/Post/Unpost Vouchers
 Electronic Voucher Approval Processes
 eSupplier Invoice Entry/Inquiry/self registration
o Accounts Receivable process/procedures:
 Correcting Payment Errors
 Customer Set-Up
 Entering Regular Deposits
 Generating Customer Statements
 Maintaining Receivables
 Managing Collection
 Processing Refunds
 Receiving Lockbox Deposits
 Reporting on Cash Received
 Reviewing Deposit Status
 Reviewing Payment Groups
 Reviewing Payment Status
 Reviewing Pending Items & Payments
 Tracking Customer Conversations
 Tracking Items
 Unposting Items
 Updating Receivables
 Using Worksheets to Apply Payments
o Billing (adjustments and resettlements)
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Management (oversight and budget) of BellSouth, AT&T, Accenture and IBM support
contracts
Oversight on all current and future direction for IT strategy, (hardware, software, network
and application areas), against a $38M budget.
Creation and support of Service Level Agreements (SLA’s) and Key Performance
Indicators (KPI’s) for IT as well as support for all business SLA’s and KPI’s.
Management of internal Information Resources technology managers
Technical oversight and support of Call Center (14 hour a day operation)
Support of 10,289 users across North America and Canada
Oversight of PeopleSoft Support Infrastructure (Ex: Security Matrix)
Day-to-day management of break-fix/enhancement requests
Developer of Disaster Recovery (DR) and Business Continuity Planning strategy and
implementation.
Design, Develop, Implement and Management of IR projects such as:
o Imaging (FileNet, IBM Content Manager, Blue Bird)
o Address Hygiene
o Mainframe to Web Based solutions(E-Commerce web sites)
o Windows 2000 to XP Rollout
o PeopleSoft workarounds/enhancements … to name a few
SPINEOUTCOMES, LLC
Knoxville, TN
Originated the company, collecting surgical outcomes directly from surgeons and patients to complete
a full life cycle for Evidence Based Medicine approach to healthcare. An executive, who plans,
forecasts, manages and oversees day-to-day operations (P&L), information technology, sales and
marketing for surgical outcomes based healthcare organization.
President, October 2001 – July 2003
Highlights:
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Developed and implemented the information system application strategy for the
organization.
Sales & Marketing to Surgeons, Hospitals, Third-party-payers, Manufacturers.
Computer Operations (Oversight, direction for Internal, Web and Wireless initiatives)
Outcomes Retrieval from participating members (Surgeons, Hospitals, Third-party-payers,
Manufacturers).
Human Resources, Finance & Accounting
Created and developed the Grant Curator position
Developed, as a joint project with a surgeon, a Primary Care Physician Education Program
Legal counsel liaison (HIPPA, Anti-trust, CMS (HICFA), SCHIP – for best practices and
compliance issues)
Worked directly with State and Federal legislators to participate, drive, and understand state
and federal changes to legislation that can or will impact the medical industry specifically
in terms of HIPAA, EDI and DME.
ETSPINE, LLC
Knoxville, TN
Originated the company, transforming an idea into a self-sustaining entity. Coordinate manufacturing,
marketing, Information Technology infrastructure and management of medical Orthotics and sales teams.
A senior level executive, which plans, forecasts, manages and oversees day-to-day operations (P&L), sales
and marketing for a Lumbar Sacral Orthosis (LSO & TLSO). Worked directly with physician staff for all
billing and fitting questions or problem resolutions.
Executive Vice President & CIO, October 2001 – January 2003
Highlights:
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Designed fitting process to ensure 90%+ successful fit first time
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Managed and worked directly with 4 Independent Medical sales distributors that cover
Tennessee, Texas, Georgia, and North Carolina.
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Developed Florida distributors and physician relationships.
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Recruited and placed under contract 40 physicians (50% surgeons) in 40 business days.
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Developed relationship with the National Association of Spine Surgeons (NASS) director
and some board members.
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Sales & Marketing to Surgeons, GP, Pain Management, Neurologist, and Pain Management
physicians.
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Outcomes retrieval from participating members (Surgeons, Hospitals, Third-Party Payers)
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Legal counsel liaison (HIPPA, Anti-trust, CMS (HICFA) – for best practices and compliance
issues)
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Designed and implemented internal computer Architecture and Applications to handle
internal business as well as support external EDI with physician offices.
INFORMATION BUILDERS, INC.
NEW YORK, NY
Gartner rated number one provider of middleware and reporting software and services that help
companies access their data on any database, any machine across any network fulfilling the need to get
to data anywhere, anyplace, anytime. Primary objective to design, develop, and implement best
practices (Centers of Excellence) IT solutions that would meet a customers needs. This included
mainframe; PC, Web and wireless solutions across any/every type of applications and know
architecture.
Customer Relationship Manager, November 1999 – September 2001
Highlights:
 Designing, developing, and implementing North American (NA) Michelin Tire Sales
Forces Automation solution for small tire division. Required understanding of internal
financial processing. (Manufacturing)
 Designed, developed and implemented financial reporting/distributing solution for CocaCola Bottling (Charlotte, NC). Required knowledge of manufacturing process and links to
Manugistics ERP system. (Manufacturing)
 Working directly with Food Lions financial controllers to design financial
reporting/distribution system that interfaced with data warehouse and supported both
internal and external (store) owners. Required understanding of legacy system and working
with project team on new financial interfaces to minimize disruptions to internal and
external users. (Manufacturing/Distribution)
 Designed legacy interface and digital dashboard for a SAP RFP financial interface for
Bombardier ($13B Transportation Company). (Manufacturing/Sales)
 Numerous financial reporting solutions (Food Lion, State of Florida, etc.)
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Designed reporting solution for Freightliner to track missing parts real-time from assembly
line. (Manufacturing)
Numerous GAP analysis and JAD sessions with CIO/IT departments
SCIENCE APPLICATIONS INTERNATIONAL CORPORATION (SAIC)
OAK RIDGE, TN
The world’s largest employee owned IT Integration Company providing a wide range of IT infrastructure
and application software solutions.
VP Director of Financial Systems, April 1995 – November 1999
Highlights:
 Designed, Developed, Implemented, and Maintenance financial IT solutions for the Federal
Government - Department of Energy (DOE). Thousands of hours spent on current and future
direction versus needs against Return On Investment (ROI)
 Designed, Developed, Implemented and supported the DOE Budget Execution Formulation
System (BEFS). (Personally designed and implemented adopted by all DOE)
 Created company’s/DOE’s first 24X7 financial help desk for 20+ year-old accounting system
DISCAS. (HR, Payroll, Inventory, etc.)
 Managed support staff of IT managers that supported 9 states, all North American time zones
and numerous financial offices.
 Established relationships with influencers in the Federal CFO territory, e.g., Big 5 consulting
firms that set policy and standards at the national level.
TECHNOLOGY MANAGEMENT SERVICES (TMS)
AIKEN, SC
Washington DC beltway consulting firm well established in the support of the Department Of Energy in
terms of developing and supporting software solutions that help the DOE get superior results.
Senior Analyst – Business Developer,
February 1992 – April 1995
Highlights:
 Competed for and won the company’s largest financial system support contract for initial 3
year $5M.
 Opened the companies 1st office outside Washington DC.
 Gained extensive knowledge of federal Department of Energy financial annual Operating
Plan, Budget, and forecasting processes and procedures.
 Designed, developed and implemented for the DOE at the Savannah River facility the
Budget, Execution, Formulation System (BEFS).
 Directed staff of 13 MBA, CPA computer programmers.
 Managed budget of approximately $2M.
AIKEN, SC
Government Owned Company Operated (GOCO) to support the Department Of Energy in terms of
developing and supporting software solutions that help the DOE get superior results.
WESTINGHOUSE SAVANNAH RIVER COMPANY
Senior Systems Engineer – Project Director,
Highlights:
June 1990 – February 1992
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Business oriented technologist with excellent communication
Team motivator, builder, who hired, retained and built a leading IT department
Project Management, facilitator and presenter
Managed and participated in all level of database design
Engaged and partnered with critical business leads/managers to ensure business needs and
requirements agreed
Participated in many off-site best practice trips to interview and confirm correct selection of
hardware/software
Managed 88 programmer, analyst, DBA, telecommunications and network personnel.
Directed, Lead, Managed very large financial systems replacement project.
FLORIDA POWER & LIGHT
MIAMI, FL
Worked directly for the Chief Financial Officer (CFO) in support of all financial reporting.
Financial Systems Analyst,
May 1989 – June 1990
Highlights:
 Participated and won the Deming award for Quality. (1st time won by an American business
in the US)
 Support all SEC, Public Service Commission reporting needs.
 Design, develop and implement internal financial systems LAN.
 Participated in the development of an RFP to build a new reactor/s or alternative power
sources.
EDUCATION
UNIVERSITY OF MIAMI, MIAMI, FL
Master of Business Administration (Finance), MBA
FLORIDA INTERNATIONAL UNIVERSITY, MIAMI, FL
Bachelor of Science in Computer Science, BSCS
OTHER INTERESTS
I attended an additional post graduate 37 hours of Accounting courses to allow me to sit for the CPA
exam and to gain a better understanding of the effects and impacts IT systems have on accounting
systems/applications. (Have passed Audit & Law portion of CPA exam).