Nikhita
732-746-0070
Professional Summary
 Over 7 years of experience in IT with more than 4+years in Salesforce.com CRM
 Certified Saleforce.com Administrator and Certified Salesforce.com Developer
 In-depth understanding of CRM business processes like Forecasting, Campaign management, Lead
Management, Order Management, Account Management, Case Management and merging management.
 Proficient in Setup, Customize and Deploy to salesforce.com, perform hands on customizations using
Apex, Visual force, S-controls, Custom Reports salesforce.com Web services API and train sales
users.
 Extensive experience using Salesforce.com by Creating Roles, Profiles, Email Services, Page Layouts,
Workflow Alerts and Actions, and Approval Workflow.
 Work experience in Eclipse IDE with Force.com Plug-in for writing business logic in Apex programming
language.
 Have good working knowledge in querying salesforce.com database using SOQL & SOSL queries using
Force.com Explorer.
 Extensive experience using Salesforce.com's Administration, Creating Roles, Profiles, Page Layouts,
Workflow Alerts, Actions and Approval Workflow.
 Expertise in maintaining the Functional areas of Data Management, Forecasting, Accounts, Contacts,
Leads, Campaigns, Opportunities, Quotes, Activities, Dashboards and Reports.
 Expertise in developing, deploying and integrating Salesforce.com PRM solutions.
 Expertise in using Force.com Web services API for implementing web services in the application for
access to data from different users.
 Proficient in implementing business logic and batch process in backend using Stored Procedures and
Functions.
 Proficient in generating triggers, Apex Visual force Pages, Visual force Classes using APEX/JAVA
Scripting.
 Experience in integration of AppExchange application with Salesforce.
 Experience in Using the sandbox and Java Ant for testing and migrated the code to the deployment
instance after testing.
 Expertise in testing Client/Server, GUI applications and Internet/Intranet based business applications
including development and implementation of test plans, test cases and test scripts, system
development life cycle...
 Excellent knowledge of Object Oriented and Component based Technologies and secure coding
practices.
 Exposure to multiple platforms like Unix/Linux, Windows XP.
 A well-organized, goal-oriented, highly-motivated effective team member with excellent analytical,
troubleshooting, and problem solving Skills.
 Excellent analytical, Interpersonal and Communication skills, fast learner, hardworking and good team
player.
Technical Skills:
Salesforce
Technologies
Web Tools
Languages
Testing tools
SDLC
Salesforce
CRM,
Salesforce
SFA,
Apex
Language,
Apex
Classes/Controllers, Apex Triggers, SOQL, SOSL, Visual force Pages /
Components, S Controls, Apex Web Services, AJAX, Workflow & Approvals,
Dashboards, Analytic Snapshots, Case Management Automation, Custom Objects,
Apex Data Loader
HTML,coraldraw,Photoshop,Pagemaker
C,C#,Java
Win Runner, Quick Test Professional, Load Runner, Test Director, Quality Center,
Rational Clear Quest.
Rational Unified Process (RUP), UML, Use cases and Use case diagrams,Class/
State diagrams, Entity Relationship Diagrams, Agile methodology / Scrum, Waterfall
methodology, V model
Test
Management
Tools
Operating Systems
Documentation Tools
Instrumental
Knowledge
Database
QC/Test Director, Bugzilla, QSM.
Windows 2000, XP and Vista, UNIX and LINUX.
MS Office , MS Visio Pro
Spectrum Analyser,Logic Analyser and all digital oscilloscopes
MS SQL Server 2000/2005, PL/SQL, Oracle 8i/9i/10g, MS Access, and
MySQL .
PROFESSIONAL SUMMARY
Client: JDSU, Milpitas, CA
July14 till Date
This company basically designs and manufactures products for optical communications networks,
communications test and measurement equipment, lasers, optical solutions for authentication and decorative
applications, and other custom optics. A leading provider of optical products and test and measurement solutions
for the communications industry.
Role: Sr.Salesforce Developer/ Administrator
Responsibilities:
 Designed and Developed salesforce.com setup activities and customized the apps to match the functional
needs of the organization.
 Worked closely with different business units NSE, CCOP, and OSP to document processes, develop
business requirements and to prepare detailed use case documents & user specifications
 Developed and Customized User interface in salesforce.com using Visual force, Apex controllers and
Force.com IDE.
 Created the workflows for Automated Case routing, Case escalation, Alerts and Custom coaching plans.
Workflows ensure unresolved cases are escalated based on company priorities
 Implemented Customer Portal to provide an online support channel for the customers—allowing them to
resolve their inquiries without contacting a customer service representative
 Designed and developed Visual force pages and controllers for distribution enhancement.
 Built apex classes implementing SOQL statements within Eclipse to manage interaction with the database.
 Involved in migrating data from Oracle to Salesforce.com.
 Created and deployed several Reports using salesforce.com platform.
 Created Visual force email templates and also automated Email Process to send installation instructions to
new and existing customers.
 Implemented Case Management Automation (on Case Object) to track and solve customer’s issues.
Implemented Email-to-Case entry and manual case entry for entering customer’s cases in Cases Tab.
 Experience with Integrated Development Environments such as Eclipse.
 Created summary reports, matrix reports, pie charts and Dashboards to assist the business team.
 Worked intensely on custom objects, triggers and workflows.
 Designed and build custom applications using Force.com and Visualforce.com.
Environment: Saleforce.com platform, Apex Language, Visual force (Pages, Component & Controllers),
JavaScript, Apex Data Loader, Sandbox, Eclipse IDE Plug-in, Windows XP
Client: Beckman Coulter, Brea, CA
Sep13 - Jun14
Role: Sr. Salesforce Developer/Administrator
Beckman Coulter develops, manufactures and markets products that simplify, automate and innovate complex
biomedical testing. Beckman’s diagnostic systems are found in hospitals and other critical care settings around
the world and produce information used by physicians to diagnose disease, make treatment decisions and
monitor patients.
Responsibilities:
 Worked on complex logics for standard objects Accounts, Opportunities, Contacts, Campaigns, Products,
Quotes, Quote Line Items Price books for transferring bulk amounts of data from one system to another
system.
 Developed Apex classes and Apex triggers based on the business requirements.
 Worked on Assignment rules for assigning the Leads.
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Designed Technical and functional specs. Also, worked as a liaison between the business users and the
development team.
Performed Data Migration and Data Cleansing activities.
Created multiple record types based on the category of clients.
Used Data loader to make bulk upload of client data.
Build applications using the Eclipse IDE.
Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
Participate in design meetings and contribute to technical approach.
Interacted with various business user groups for gathering the requirements for SalesForce implementation
and documented the Business and Software Requirements.
Performed detailed analysis of business and technical requirements and designed the solution by customizing
various standard objects of Salesforce.com (SFDC) and using other Platform based technologies like Visual
Force, Force.com API, and Web Services.
Designed and deployed the Custom objects, Entity-Relationship data model, validation rules, Page layouts,
Custom tabs, Components, Visual force Pages to suit to the needs of the application.
Environment: Saleforce.com platform, Apex Language, Visual force Pages, Data Loader, HTML, Workflow &
Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading,
Eclipse IDE Plug-in
Client: Ingram Micro Inc., Irvine, CA
Feb13 - Aug 13
Role: Sr. Salesforce Developer
Ingram Micro Inc. is the world’s largest wholesale technology distributor and global leader supply-chain, mobile
device lifecycle services and logistics solutions. The company implemented cloud-based CRM system to improve
their partner communication and visibility for support and product management.
Responsibilities:
 Worked as enhancement developer and team member, performed the roles of Salesforce.com Developer
and Administrator.
 Designed various Webpages in Visual Force for customers to select a variety of services offered by the
organization and worked on Portals.
 Designed, and developed the Custom objects, validation rules, Custom tabs, Components, Visual force
Pages to suit the needs of the application.
 Implemented Saleforce.com features and functions to meet the business requirements.
 Designed, developed and deployed page layouts, Apex Classes, Standard Controller & Extension classes
to support Visual Force pages development
 Performed Data Migration and Data Cleansing activities.
 Developed APEX Triggers, Classes based on the requirements.
 Designed and deployed the Custom objects, Custom tabs, Entity-Relationship data model, validation
rules, Workflow Rules, Auto-Response Rules, Page layouts, Components, Visual Force Pages to suit
the needs of the application
 Defined lookup and master-detail relationships on the objects and created junction objects to establish
connectivity among objects Defined lookup and master-detail relationships on the objects and created
junction objects to establish connectivity among objects
Environment: Saleforce.com platform, Apex Language, Visual force Pages, Data Loader, HTML, Java Script, SControls, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls,
Sandbox data loading, Eclipse IDE Plug-in, Windows XP,Cast Iron
Client: Advanced Energy Industries, Fort Collins, CO
Oct 11 - Jan 13
Role: Sr. Salesforce Developer
Advanced Energy Inc. is a leading based company in delivering reliable Inverters, Products, Robust Operations,
Maintenance Services that allow customers to secure more solar projects and grow their business. This company
is a trusted partner to solar project developers, financiers, beneficiaries around the globe. This Project mainly
dealt with supporting the existing Salesforce Application together with Integration of Salesforce with SAP using
the middleware Process Integration (PI).The goal of the integration is to sync SFDC with SAP.
Responsibilities:
 Designed, and developed the Custom objects, validation rules, Custom tabs, Components, Visual force
Pages to suit the needs of the application.
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Developed web services for Integration using Salesforce.com Web services API to provide data for third
party clients
 Performed Data Migration for 500+ users.
 Developed APEX Triggers, Classes based on the requirement.
 Implemented The Requirements On Salesforce.Com Platform And Force.Com Ide Plug-In Using Eclipse.
 Performed Integration using Call Outs, Triggers and Out bounding messages.
 Designed and Documented Technical Architecture for Integration Process and was also responsible for
enabling network – based security and Organization wide list of trusted IP address.
 Worked Extensively on Accounts, Contacts, Opportunities and other Standard Objects and customized
Objects for Additional Fields, Layouts, Record Types and Validation rules.
 Supported the application for the new Internal requests from the users.
 Performed Unit Testing and Regression Testing.
 Worked on Conga composer by installing it from App Exchange
 Created Conga Reports, Files, queries etc.
Environment: Saleforce.com platform, Apex Language, Visual force (Pages, Component & Controllers),
JavaScript, Apex Data Loader, Sandbox, Eclipse IDE Plug-in, Windows XP
Client: Motorola Solutions Inc., Schaumburg, IL.
Nov10 - Sep 11
Electronic communications pioneer Motorola, Inc. is a leading designer and manufacturer of cellular phones,
cordless phones, two-way radios, pagers, cable modems, broadband set-top boxes, and other communications
products and systems. This Project was based on migrating all the data from one instance to another instance.
The goal of migration is to analyze and access the level of effort required to migrate users and data onto a unified
salesforce.com platform. It mainly focused on building a framework for global and regional programs, providing a
centralized foundation for acceleration of productivity enhancements and also to drive operational efficiencies.
Role: Salesforce Developer/Admin
Responsibilities:
 Interacted with various business user groups and performed detailed analysis of business and technical
requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC)
and using other Platform based ‘Force.com Eclipse IDE Plug-in’ tool and Visual force technology.
 Developed APEX triggers, classes, Visual Force pages.
 Created and Customized the Dashboards and Reports with Salesforce PRM.
 Performed fields mapping of Salesforce and Legacy CRM systems.
 Involved in system integration using Call Outs, Triggers and Outbound messaging.
 Performed data migration into salesforce application using apex data loader through CSV files.
 Involved in querying salesforce tables using SOQL & SOSL queries using Force.com Explorer.
 Performed detailed analysis of business and technical requirements and designed the solution by customizing
various standard objects of Salesforce.com (SFDC).
 Implemented security and sharing rules at object, field, and record level for different users at different levels
of organization. Also created various profiles and configured the permissions based on the organizational
hierarchy.
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 Created Price books and also migrated the active Products from these Price books.
 Created Workflows and Approval processes and developed validation rules.
 Imported accounts and contacts data through Import Wizard
 Involved in UNIT Testing and Integration testing.
Environment: Saleforce.com platform, Apex Language, Visual force (Pages, Component & Controllers),
JavaScript, Apex Data Loader, Sandbox, Eclipse IDE Plug-in, Windows XP.
Client: Frost National Bank, San Antonio, TX
Dec 09 to Oct 10
Frost National Bank is a financial service provider. It provides a full range of commercial and consumer banking
products, investment and brokerage services, insurance products and investment banking services. This project
was based on implementing Salesforce CRM Enterprise Edition for their sales team for better customer
management. Integrated with their Salesforce.com in organization to allow their customer’s to submit enquiries
and register complaints without requiring users to log in with a username and password. This project mainly
focused to provide better way of migrating customer’s enquiries to the respective queues and implemented web to
case in a more efficient way.
Role: Salesforce Developer/ Administrator
Responsibilities:
 Involved in salesforce.com setup activities and customized the apps to match the functional needs of the
organization.
 Developed and Customized User interface in salesforce.com using Visual force, Apex controllers and
Force.com IDE.
 Designed and developed the web-based UI using JavaScript, HTML and DHTML.
 Designed and developed Visual force pages and controllers for distribution enhancement.
 Built apex classes implementing SOQL statements within Eclipse to manage interaction with the database.
 Involved in migrating data from Oracle to Salesforce.com.
 Developed web services using Salesforce.com Web services API to provide data for third party clients.
 Created and deployed several Reports using salesforce.com platform.
 Created Visual force email templates and also automated Email Process to send installation instructions to
new and existing customers.
 Developed Salesforce.com ETL processes using Cast Iron, Java and Sales force Web Services Java API.
 Implemented case management automation (on Case Object) to track and solve customer’s issues.
Implemented Email-to-Case entry and manual case entry for entering customer’s cases in Cases Tab.
 Used SOQL & SOSL for data manipulation needs of the application by preprocessing records and generating
Sets to avoid hitting the Governor Limits.
 Used CSS in HTML code to better manage look and feel of web pages.
 Experience with Integrated Development Environments such as Eclipse.
 Created summary reports, matrix reports, pie charts and Dashboards to assist the business team.
 Worked intensely on custom objects, triggers and workflows.
 Designed and build custom applications using Force.com and Visualforce.com.
 Used Apex Explorer for viewing salesforce.com data .
Environment: Saleforce.com platform, JavaScript, Apex, Visual force, Force.com IDE, SOQL, Email Services
Triggers, HTML, CSS, Apex Data Loader, Eclipse, Informatica.
Company: Knowledge Matrix, Hyderabad, India
Jun 09 to Nov 09
Role: QA Analyst
Responsibilities:
 Analyzed the user requirements by interacting with system architect, developers and business users.
 Developed Test Cases and Test Scripts in Test Plan Manager.
 Identified the test cases that needs to be automated using QTP.
 Performed regression tests using the QTP scripts.
 Expert in writing VB script for QTP.
 Enhanced the QTP scripts using parameterization and synchronization concepts.
 Creation and execution of Test cases and logged the defects in Quality Center.
 Inserted the checkpoints to verify various scenarios.
 Automated the UI functionality using the RPF recorder (Record and Playback framework).
 Created traceability matrix between requirements in Requirement plan manager and test cases in Test plan
manager.
 Performed Business functionality testing which involved the testing of all core functions of the application.
 Performed Smoke Tests after installation of each build on QA servers.
 Followed black box methodologies to check the functionality of web pages.
 Performed Integration testing and Regression testing.
 Performed configuration testing of web pages with different browser versions of Internet Explorer and different
operating systems such as Windows 95/98/NT.
 Performed Database, Content, Server side, Form, Frame, and Usability testing of an application.
 Performed database testing by using SQL queries.
 Logged the defects with proper priorities and severities.
Environment: Mercury QTP, VB Script, TFS, ASP, XML, Visio, Visual, Windows XP.
Education: Bachelor’s in Electronics and communications form JNTU.
Masters From National University , Sandiego
Reference available upon request.