DevConnect Select Product Program
(SPP)
Daniel Syrek
Anna Reed
New DevConnect Select Product Program
Select Product Program is a
commercial framework that will enable
Avaya customers to easily source a
growing portfolio of strategically–
selected, compliance–tested third–
party products/services through Avaya,
with Avaya material codes
© 2011 Avaya Inc. All rights reserved.
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What’s the Value?
Assemble complete solutions, sourcing dozens of
DevConnect solutions with Avaya material codes (reduce
number of new vendor relationships)
Extensive pre-sales support available from the SPP
Company (no Avaya accreditation requirements)
Avaya helps you discover and source solutions,
connecting you to SPP Companies for pre- and post-sales
support
Utilize Avaya’s standard eBusiness tools and processes.
New SPP Price books and codes in Global Product and
Pricing Catalog (GPPC) and Enterprise Configurator (EC)
© 2011 Avaya Inc. All rights reserved.
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What Do We Need to Do?
The SPP portfolio is ordered through the eBusiness Tools. If
your company has not yet registered for access to the
eBusiness Tools, contact your Channel Account Manager for
assistance or visit the following URL for details:
http://portal.avaya.com/ptlWeb/so/CS2010615131231698038
Sign-up to sell the new DevConnect SPP Portfolio (link will
display on your PRM homepage)
– Accept special legal terms for order authorization
– Eligibility to order will be reported to Avaya Distributors
Look for new DevConnect SPP portfolio on Sales/Partner
Portal (new category under “Solutions & Products”). Select
Product Addendums provide technical, marketing and
operational details on each offer.
SPP Questions: selectproduct@avaya.com
© 2011 Avaya Inc. All rights reserved.
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SPP/Public Safety & E911 Solution: 911 ETC
911 ETC provides fully managed E911 hosted service for enterprise, small
businesses, healthcare, schools and government:
CrisisConnect: CrisisConnect for TDM, VoIP and soft
phones provides an automated, affordable and sustainable
CAMA, PRI or SIP E911 solution with PS/ALI-VPC database
management and location delivery to PSAP dispatchers.
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Easily scalable, fully hosted E911 service
Meets E911 legislation requirements
Professional services simplify and expedite
implementation
Seamless integration with on-campus IP discovery
applications
USA/Canada nationwide location positioning
Properly locate networked remote sites
DevConnect certified
Partnership Strength
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© 2011 Avaya Inc. All rights reserved.
DevConnect Partner since 2003
Acct Manager webinars available (able
to join regional team meetings)
Co-presented with John Hancock, Booz
Allen Hamilton and CH2M HILL at IAUG
2010 and 2011
Contact Mike Anderson with additional
questions:
manderson@911etc.com /
425.444.7990
Visit www.911etc.com for more
information
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SPP/Public Safety & E911 Solution:
Conveyant Systems, Inc.
Sentry E9-1-1 Solutions – Products and Services to Maximize 911 Call
Management with Relevant Location Information and On-site
Notification
Conveyant Systems’ Sentry E9-1-1 Solutions is an
effective tool to assist enterprises in protecting
themselves and their customers in an emergency.
► Interfaces to Avaya Aura/CM, Avaya CS 1000, Avaya CS
2100 and Avaya 8100 WLAN
► Uses the inherent E911 functionality in the PBX to provide
a complete E911 solution at price competitive levels
► Tracks VoIP phone movement to provide relevant location
information with a 911 call to the PSAP
► Notifies on-site personnel via screen-pop or e-mail when
an emergency call is placed
► Software solution with no proprietary hardware
► Web-based, intuitive and easy to use
© 2011 Avaya Inc. All rights reserved.
Partnership Strength
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Long-time DevConnect Partner
For more information:
Telephone: (949) 756-7100
Facsimile: (949) 756-7129
E-mail: info@conveyant.com
Web Site: www.conveyant.com
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SPP/UC Solutions/ACE Virtualized Server &
Implementation Services: CRI
Communication Resources, Inc. draws upon more than 20 years
experience as a systems integrator and provides
virtualizations solutions.
ACE
AIE
AES
SAL*
Future
Partnership Strength
CRI-VMware Application Host Layer
CRI-ACE-1000 provides a virtualized singleserver solution for deploying ACE turnkey
implementation to enable easy application
development and deployment
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CRI Integrated Server (IS) –ACE
Single 1U Server with turnkey delivery
Up to 5000 “Click to Communicate” users
30 Hours Inclusive Support
3 year NBD Dell Hardware Maintenance
Future SPP offers: IS-UC, IS-MSG, IS-Conf & more
Development services offers
© 2011 Avaya Inc. All rights reserved.
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DevConnect Partner since 2005
Contact Paul Leatherman, CTO,
+1 (732) 974-4254 ,
paul.leatherman@crinj.com
Visit http://www.crinj.com/ for more
information
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SPP/UC/VoIP Monitor and Mgmt Solution:
Integrated Research (Maker of Prognosis)
Prognosis applications provide a unified IP telephony monitoring solution
(RTCP – MOS, jitter, delay, loss, etc.) that is powerful, flexible and simple
to use:
Prognosis VoIP Monitor is a purpose-built solution for
monitoring voice quality in Avaya Communication Manager
IP telephony environments:
Partnership Strength
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250 License Entitlement shipped with CM today
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Scales to support 4250 endpoints and up to 10 PBXs
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Visit http://voicequality.com/downloads/VQ_demo.html
for a product demo
Prognosis IP Telephony Manager monitors multiple
vendor platforms (Avaya/Nortel, Cisco, Alcatel-Lucent, Acme
Packet and Microsoft) through a unified, highly customizable
interface:
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Enterprise wide scalability that is ideal for ensuring new
deployment success, SIP Trunking, Contact Centers and
sporadic / complex problem resolution (dropped calls or
call quality issues in trunks, gateways or phones)
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Additional modules include “Reporting” & “Path Insight”
(media path visibility)
© 2011 Avaya Inc. All rights reserved.
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Entitlement software started shipping
with CM in 2009 (CM 5.2)
Long-time DevConnect Partner
Within Avaya EBC & Demo Avaya
Co-presented with Aetna at IAUG
SE / Account Mgr webinars available
(able to join regional team meetings)
Visit www.ir.com or contact Kevin
Johnson with additional questions
(Kevin.Johnson@ir.com /
303-390-8750)
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SPP/UC Solutions/Video Solution:
VBrick Systems
Scalable enterprise-wide video streaming & content management,
including digital signage - keeps competitors out of Avaya Video
Opportunities
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Typical customer applications
– Live meeting & event broadcasts
Partnership Strength
– CEO, marketing, etc.
– Training/lecture capture
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DevConnect Member
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Contact VBrick Inside Sales with
additional questions
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800-551-2907
vbinsidesales@vbrick.com
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Visit http://www.vbrick.com/ for more
information
– Education, HR, etc.
– Enterprise “YouTube”
– IP TV Distribution
– Classrooms, Wall Street, etc.
– Digital signage
– Surveillance or process monitoring
– Government, defense, manufacturing
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Premise-based solutions
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Cloud-based service
© 2011 Avaya Inc. All rights reserved.
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SPP/SMEC Solutions/Call Acctg, Recording,
Monitoring Solution: DATEL Software Solutions
Since 1977, DATEL Group, parent
company of DATEL Software Solutions,
has been a leader in
telecommunications software products
and consulting services. DATEL
specializes in call accounting solutions
via Web-enabled, automated client
billing applications.
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 Call SWEET! Live Call SWEET! Live is a best in class
real-time contact center management solution that helps
businesses increase overall efficiency, cut costs and improve
customer service by monitoring and reporting on various realtime aspects of a contact center, from agent status and hunt
group call activity to speed of answer and calls in queue.
Partnership Strength
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DevConnect Partner since 2006
Contact:
+1 (724) 940-0400 ,
sales@datel-group.com
Visit http://www.datel-group.com/
for more information
Additional features include alarms, live chat and wall boards.
Call SWEET! Live also provides robust historical reporting.
Call SWEET! Live is highly scalable to meet the needs of any
size company and versatile enough to fit any industry.
© 2011 Avaya Inc. All rights reserved.
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SPP/SMEC Solutions/CTI Integration Solution:
NMS Adaptive
NMS provides CTI Integration with Call Center support for progressive and
predictive outbound dialer and multi-media user messaging capabilities.
IP Office Outbound Agent - Automatic Dialing for the IP
Office
► Campaign Support with progressive and predictive
outbound dialing with call tracking and reporting as well
as integration to data base resources. Advanced
backend automation is provided to ensure called parties
get to appropriate agent
Multi Media User Support lets you manage email, fax and
SMS messages in the same efficient and professional way
that you handle telephone calls:
► Multi-Media contact support enabling customers to be
intelligently directed to appropriate agent with full
customer details from any database.
Partnership Strength
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DevConnect Member
Within Avaya EBC & Demo Avaya
Co-presented with Aetna at IAUG
SE / Account Mgr webinars available
(able to join regional team meetings)
Contact Phillip McGowan with
additional questions
(pmcgowan@nms-adaptive.com)
Visit http://www.nms-adaptive.com/
for more information
► Reporting and tracking of all multi-media user activity
© 2011 Avaya Inc. All rights reserved.
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SPP: SMEC Solutions/Call Acctg, Monitoring
and Reporting Solution: Xima Software
Xima Software, formed in 2007, designed and developed Chronicall to address the growing
need for inexpensive, accurate, and easy to use call reporting on Avaya's IP Office platform.
With a humble beginning as a
simple call event monitoring application,
Chronicall has evolved into a feature-rich suite
of historical and real-time reporting tools:
Partnership Strength
► Accurate and vibrant reports ranging from the
most simple criteria and presentation to
among the most complex in the industry.
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► Recording Library to find and hear your
recorded calls.
► Fully customizable statistics and graphics
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DevConnect Member
Contact Nate Thatcher with additional
questions
(nthatcher@ximasoftware.com)
Visit http://www.ximasoftware.com/ for
more information
for agent, group, and queue activity.
► Robust and modular design makes it a
good fit for businesses of any size and
industry.
© 2011 Avaya Inc. All rights reserved.
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Thank you
Q&A