

Deputy Nathan Green
Currently employed with the Jefferson County
Sheriff’s Office.
 United States Army 1996-2000.
 Hanover Collage Security EMT 2003-2006.
 Jefferson County Sheriff’s Department. 2006 to present

Education




Graduate of Southwestern High School 1991
United States Army Basic and AIT
Campus Police and EMT Hanover Collage
Indiana Law Enforcement Academy class 170
1.
2.
3.
4.
Define Verbal Judo.
List the 3 C’s of the GVC.
Explain the L.E.A.P.S concept.
List 4 of the 11 things never to say to
anyone.
1.
Tactical communication training that
enables officers to further preserve law and
order while maintaining their own and the
public’s safety by using appropriate
presence and words as force options.
2.
Verbal Judo is an established method of
providing law enforcement officers with
proper communication skills to help them in
their day to day activities.
3.
Using one’s words to prevent, de-escalate,
or end an attempted assault.
4.
Defined as a way of using words to maintain
mental and emotional safety.



In any of these definitions it is agreed that
verbal judo is a necessary means of enforcing
personal boundaries and limits.
The redirection of a person’s behavior with
words is a law enforcement officer’s most
important weapon for keeping him/herself
and the public safe.
Speech is power. Power to persuade, convert
and to compel (Emerson)
A.
B.
C.
D.
E.
Keys to Generating Voluntary Compliance
Compliance
Keys to Generative Voluntary Cooperation
Cooperation
Collaboration

Defined: The action of complying with a wish
or command.
 The tone of your voice when you first speak with
someone will set the stage of your interaction.
 The expression on your face will also aid in the
ongoing interaction.
 Body language is also an important component of
the first impression to gain compliance.

Defined: The process of working together to
the same end.
 The words you use in your initial conversation
with your subject can and will lead to cooperation
if done correctly.
 Ask, don’t tell. Adults don’t like to be told what to
do. Avoid making others defensive.
 If you are not open and professional, getting
people to convert to your way of thinking is nearly
impossible.

Defined: The action of working with someone
to produce or create something.
 Motivation is essential to collaboration.
 Displaying a willingness to help others can open a
door to collaboration
 Improve your aptitude for listening to the
viewpoints of others.

A basic tool for generating the three C’s
 L. Listen
 E. Empathize
 A. Ask
 P. Paraphrase
 S. Summarize




Listening is not a natural act.
It is highly artificial and artistic.
In fact, listening is not the opposite of talking.
In our culture, the opposite of talking is more
like waiting to interrupt. (G.J Thompson Ph.D)
1.
2.
3.
4.
Being open and unbiased.
Hearing literally.
Interpreting the data.
Acting on the data.



You don’t have to agree; just try and
understand where the person is coming from.
If a person believes in you, in your service to
them, in your desire to help often times that
is enough to generate voluntary compliance.
If you can show someone that what you are
doing is ultimately going to benefit them
there is a good chance that you can win them
over.

Who, what, when, where, why, and how?
 This allows your subject to choose his answer and
lets them feel in control.

Opinion seeking
 How do you think this should be handled?
 This is very powerful type of question because it
allows you’re subject to state his opinion.

Direct. Yes or No?
 These can be useful in their own right but too
many in a row can be counterproductive.

Leading. Isn’t it true that?
 This type of question should be used with a
number of other methods.
 Jumping directly into leading questions will have a
chance to anger people do to the fact you are
essentially putting words in someone’s mouth.


When your subject explains his problem
repeat the problem back, even if you don’t
understand it.
Even if you don’t care about your subject’s
problem you should still appear to care by
explaining the problem back to them.



Be brief.
Be concise.
Be inarguable
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
Come here!
You wouldn’t understand.
Because those are the rules.
It’s none of your business.
What do you want me to do about it?
Calm Down.
What’s your problem?
You never or you always.
I’m not going to say this again.
I’m doing this for your own good.
Why don’t you be reasonable?



This command actually means run away to
some people.
It is a vaguely threatening statement.
Try saying excuse me and see what happens.


You might as well put a comma and then
stupid at the end.
If you are being pressed to reveal something
try I am not willing to answer that right now.


That comes across as kind of insensitive.
Understand the rules and regulations so you
can impart knowledge when you are asked
the hard questions.


This phrase can anger people because it cuts
them off.
Just explain why you cannot tell them.


This statement can be a cop-out that affects
you credibility.
Just explain that you are sorry. You don’t have
the answer they are looking for.


This is basically a criticism of one’s behavior.
Tell them it’s going to be ok, you are there to
help.


This is a you versus me comment
Try what’s the matter or how can I help?


This statement is a lie.
Try something like I know it seems that way
but what can I do to help.


Stay away from this trap of a statement.
Try something like I need you to understand
the say let me say it again, and please listen
carefully.


No one believes this statement.
If it really is for the persons own good you
better be able to explain why.


This question can invite conflict.
Try being reasonable with them. Let me see if
I understand your position.

This block if instruction will help the student
with the concepts of verbal judo and how it
relates to police work. We will examine the
basic techniques of verbal judo. How to best
accomplish ones goal in the application of
verbal judo and the importance that verbal
judo can play when used in the police




Define verbal judo.
List the 3 C’s of the GVC.
Explain the L.E.A.P.S concept.
List 4 of the 11 never to say to anyone.
1.
Name the three C’s of the GVC?
 Answers: Compliance, Cooperation, Collaboration
2.
Explain the L in Leaps?
 Answer: Listen.
3.
Explain in your own words the use for Verbal
Judo in police work?
 Essay: Verbal Judo is an established method of
providing law enforcement officers with proper
communication skills to help them in their day to
day activities.