FRIDAH ONDARA
Cell: 0727621325
Email: ofridah@yahoo.com
CAREER HIGHLIGHTS
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Provide support to end users and administrate the system to meet business needs
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Provide support for student portal
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Support of Integrated System that consists of multiple customer care centers worldwide, a central shared services center staffed by approximately 30000 employees, (200+ oracle databases of 800G - 2TB in sizes with v9.2.x, 10.x, 11g
RAC,11g RAC, AIX).
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Designing, developing and implementing Oracle objects (PL/SQL, Packages,
Stored procedures and Functions) to support data movement and reports
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Oversees all technical aspects of the data warehouse (planning, development and troubleshooting)
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Further refine the physical design to meet new requirements
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Track and monitor help tickets and provide root cause analysis on problems within the system and advises both IT and the business on potential
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Understand business challenges and translates them into process/technical solutions.
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Determine requirements and functional specifications required of the data model and associated architecture
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Work with Work Management, Support Services, and Nuclear Assurance to ensure data is meet as needed.
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Proven ability to be able to design, develops and maintains databases, Data
Warehouses, and extraction queries (Relational/Multidimensional/Non-Relational
Databases).
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Involved in overseeing and streamlining IT asset management on a global scale.
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Create and administer SharePoint site for IT Asset Management
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Creating reports using BIRT Report Writing
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Create & maintain technical documentation using defined technical documentation templates
Database Design and Maintenance
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Physical and Logical design.
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Optimal object sizing and placement.
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I/O subsystem configuration (Mirroring, Striping, RAID0+1 RAID5).
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Oracle Parallel Fail Safe / Data Guard.
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Design for fault tolerance and maximum throughput with high Tps.
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Database Object and Application Partitioning.
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Custom data loading procedures.
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Develop and deploy Oracle database monthly archival procedures.
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Operating System configuration and tuning.
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Production (OLTP) and Data Warehouse (DSS) systems.
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Very Large Database (VLDB), multi-Terabyte.

Installation
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Oracle , 9i, 8i, 10g 11g, R12 Maximo 5, 6, 7.1,7.5 RAC, DataGuard
Application
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VBScript, Perl, KSH, SQL and PL/SQL,MAXIMO,WEBLOGIC, BIRT
2.3.2, Citrix XenApp 6.0, Oracle 10.2g,11.1g.11g SAP BW, SAP R/3 BEx, CA-
Wiley, Tuxedo, TOAD PeopleSoft, lotus, Netback up, SharePoint, Microsoft office tools.
Oracle Parallel Query
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Configuration and Implementation
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Parallel processing performance monitoring and tuning
Database Backup and Recovery
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Advise clients on proper backup and recovery strategies
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Institute database archive processing consistent with business requirements
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Implement database backup and recovery procedures
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Provide options for disaster recovery and fail over scenarios
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Create and configure Oracle Standby Database
Monitoring
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Configuration and Database structure analysis
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Daily growth and periodic trend analysis
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Automatic Database Error and Exception notification procedures
Troubleshooting
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Investigate and correct for poor system and database performance
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Analyze and correct ORACLE/ maximo database corruptions
Security
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Audit database security configuration
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Audit operating system security environment
Training
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Advise and train clients on proper system and database procedures
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Recommend appropriate database monitoring tools
Upgrades
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Streamlines data migration from legacy systems
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Uses standard Maximo Business Objects (MBO) integration to ensure data integrity
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Consolidate multiple databases into one Maximo database
Development
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Design, code, and install tools and procedures to support worldwide relational database systems and operations
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Created system management and security programs and procedures
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Created end-user and staff programmer documentation

WORK EXPERIENCE
ABNO Software International May 2014- Current
Senior IT Consultant
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 Manage of project plans for the technical team, define detail activities, tasks and assign ownership to team members.
Ensuring completion of project tasks and project deliverable.
Development and maintenance of the overall technical architecture and standards for
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Web technologies
Manage/contribute to the ITIL processes and ensure the development meets the requirements
 Ability to articulate complex technical issues to business stakeholders
 Anticipate, mitigate, identify, troubleshoot, and resolve it problem or issues that arise
 Responsible for overall financial, scope, and critical path management for assigned
 projects.
Manage financial, time and resource aspects of project against a set budget and
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 project plan.
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Review and evaluate work and prepare performance reports.
Perform as an internal consultant, advocate, mentor, and change agent.
Provide vision and strategy for improvements.
 Lead and direct cross-functional teams in the areas of scheduling, technology direction, future planning, and standard development practices.
Deliver schedule milestones on-time to ensure project/program objectives are met.
Responsible for personnel decisions including performance review and hire/fire
 activities.
Manage and mentor supervisors, project leads and technical staff
Shell Oil & Gas Trading-/T-Systems Incorporation - Sep 2011- April 2014
Title: Senior Oracle DBA Technical Accounts Manager
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Use of end-to-end ITIL processes and tools in order to manage incidents, changes, assets, and service interruptions.
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Promoting use of end-to-end processes such as incident management, change management, and situation management
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Ensure appropriate escalation actions are taken, using the global tools and processes available
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Involved in any operational changes to the service, organization, tools and processes
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Interface with other parts of the Hosting &Storage delivery organization in an open and constructive way.
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Asset Management; contribute to a 100% accurate administration of supported assets, agreed service levels and billing.

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Work to solve problems, produce documentation, and share learning with counterpart teams.
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Ensured that work is properly documented and saved in a central repository according to specific service guidelines.
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Maintain a high level of Customer Satisfaction.
 Conveys goals and objectives clearly, interprets customers’ requirement and implement the expected service delivery.
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Interpret and translate client demand statements and define/refine the T-Systems supply statement for optimal service delivery both for TSystems’ solutions as well as partner and 3rd party solutions
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Overall accountability and responsibility for the achievement of contracted service levels and customer satisfaction targets for a multi-national account
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Manage the delivery of service from delivery units, in a service partnership as
‘One Service Team’ with the customer.
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Ensure the attainment and maintenance of excellent levels of client satisfaction with regards to operational, tactical and strategic service delivery
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Establish and manage service delivery support functions to the client in alignment with contractual obligations
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Develop structure and optimize delivery, reporting and co-management governance mechanisms for all functions related to delivery (Service delivery management and client operational governance structure) through applying matrix management principles
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Ensure optimal management of regional, site-specific, central and national resources for effective and efficient delivery of services in line with matrix management principles and OLA’s frameworks
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Support the organization to organically grow the account through service excellence and positive client relations
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Implement the T-Systems Continuous Business Improvement methodology to consistently ensure alignment of services with industry standards and best practice
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Ensure that the processes and toolsets are effectively implemented, maintained and aligned with client reporting requirements to support Service Level
Management process
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Own the overall IT Service Strategy and appropriate plans, which implement this strategy to support the customer environments
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Owns the Service Delivery Management process and defines policy to ensure its functionality
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Participate in Service Operations meetings, Service Review Meetings and
Quality Reviews
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Consults Sales and Pre Sales and assist the Continuous improvement projects
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Challenge existing methods of delivery & sourcing and innovate such that productivity improves and costs reduce.
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Integrate Process Owners into Service Delivery Management to ensure empowerment of the process owner is appropriate to requirements. Support the
Process Owners and ensure process functionality and delivery
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Manage Business Units and Customer expectations appropriately
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Support the expansion of the service portfolio

Schlumberger, Houston, TX
Title: Oracle Financial Business Analyst Feb 2011- Oct 2011
Duties:
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Support multiple projects/tasks within assigned area of Oracle ERP portfolio and related business applications.
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Drive business process re-engineering and related lean concepts through Oracle
ERP and related information systems best practice deployment.
 Implement PSEG’s Nuclear and Fossil business and regulatory practices to meet customers’ needs
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Provides integrated systems planning and recommends new or different technologies, with will enhance current systems and support overall corporate business goals.
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Research and evaluate new and/or alternative solutions and technologies to enhance operational effectiveness and reduce costs.
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Configure, test and train users in the Oracle Financials Suite.
Texas Instruments, Houston, TX March 2006 – Jan 2010
Title: ORACLE Database Administrator/Data Analyst/Maximo Administrator
Duties:
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Maintained, updated production of Maximo systems and provided client support.
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Coordinated and assisted with development of Maximo projects.
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Developed integrations to Maximo existing legacy systems.
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Developed, upgraded, tested, troubleshoot, and installed Maximo automated systems.
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Enhanced base Maximo workflow applications.
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Install and upgrade DBMS software on the server and clients side using form builder and SQL plus.
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Using database storage spaces to the fullest in the server’s main memory and file system.
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Start and shutdown databases to perform database maintenance and backup on scheduled
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Upgrade of Maximo 4, 5 or 6 databases to a Maximo 7.5 on over 100 database tables with sizes ranging from 100 to 260G.
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Maximo upgrades by automating data migration processes with a robust toolset with the flexibility to adapt to your needs
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Create, Update new records, maintaining databases security by creating and controlling access privileges within an existing database.
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Migrate data from other asset management or legacy systems directly into
Maximo
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Administrator in Maximo, adding users ,security, reporting
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Validating users identity of a user by providing proof that users are who they claim to be
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Authorizing which modules and applications a user can access and which actions they can perform, which data they can view modify and delete

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Creating a data source and associate objects for a new application Database
Configuration application before creating screens with Application Designer historical data can be loaded in advance or even after the
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upgrade go-live projects so that downtime is minimized
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Importation of data in stages minimizing downtime and ensuring a successful upgrade.
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Used Application designer to add a textbox with look up list to the user interface and to bind the text box to the attribute created in the Database Configuration application
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Used crossover domains to pass data from one application to a different application using domains, whereby the system passes a copy of data value from one source application to a destination application using the crossover domain as a trigger mechanism.
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Responsible in developing custom Eclipse plug-ins for BIRT
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Involved in investigating, analyzing & documenting reported defects.
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Create a test scenario to test the reports based on unit testing.
Rockwell Collins, Des Moines, IA. Dec 2005 - Jan 2006
Title: Oracle Database/Data Analyst/Support Specialist/Data Migrations
Pinnacle Med-Source, Des Moines, IA.
Title: Oracle Database Support Engineer
Jan 2004 - Oct 2005
SANYO Semiconductor, Warren, NJ.
Title: SAP BW Support/Consultant
Jan 2002 - Oct 2003
EDUCATION
BSc Computer Science & Information Systems - University of Houston, TX - 2010
Advanced Diploma- Computer Science _ Kenya Technical Teachers College 2004