clive pooley - IT Contractors UK

Contact: 07855 775080
A dynamic IT professional who can manage projects and be hands on with the technical side as well. Thrives
in a problem solving/troubleshooting environment regarding IT related issues. Excellent communication skills,
ability to communicate complex technical concepts to non-technical audiences
Enjoys building up strong working relationships with colleagues, stakeholders and end users. A loyal and
sincere individual, a team player who can communicate and work well on all levels and always very keen to
increase knowledge whenever the situation arises
Prior to moving into IT in a full-time role, worked for many years within the Insurance and Reinsurance
environments at Lloyd’s of London, therefore has extensive knowledge of working in a highly regulated and
professional environment
Looking for a role within IT where able to use skills below and move career forward as a technical IT specialist.
VMware Certified Associate (DCV), ITIL V3 Foundation qualified, Network+ Certified. Has attended five day
intensive training course at Magirus to install configure & manage VMware vSphere 4.1 (ESX 4.1, ESXi 4.1,
vCenter Server 4.1) and at RM Education for VMware 5.1 and SAN (HP P2000) build, configuration and
Blackberry Enterprise Server (BES), CA Arcserve Backup, Veritas Backup Exec, Checkpoint Secure Remote, CISCO
pix, Clearswift Mimesweeper, Crystal Reports, DFS, DNS, DHCP, Draytek Routers, First to Third Level Support, Laptop
Building, Lloyd’s Insurance Portal/BAS Superuser, Logmein, Teamviewer, McAfee AV, Microsoft Active Directory,
Microsoft Exchange, Microsoft Office, Nagios, NAS, Netgear, Wireless Network, Netsupport, HP Proliant Server, SAN,
Server building, Symantec Endpoint Security, TCP/IP, VMware vSphere5.1, VPN Networks, Windows 7 & 8, Windows
Vista, Windows XP, Citrix Presentation Server, Windows Server 2003 & 2008, Windows Small Business Server, Avaya
Phone Systems, SonicWALL Firewalls & CDP, Fortigate Firewall, Cisco Office Extend, SCCM, Novell e-directory,
Zenworks, VMware Certified Associate
June 2013 to Present: RM Education
Third Line IT Consultant (Contract)
Involved in several projects for schools in the South East which included the following; Installed Windows 2008 R2,
VMware 5.1 and SAN from the ground up. Installed and configured ESXi Hypervisor. Installed and configured HP
P2000 iSCSI SAN using Telnet and HP Management Utility (involving creation of LUNs) with two switches to 3 ESXi
Servers. Using vSphere Client presented to ESXi servers by creating VMware iSCSI storage adapter and configured
storage, created VMware Kernel and Virtual NICS for network and vMotion. Installed and configured vCenter Sever
with creation of Datastore and Cluster with HA and DRS. P2V migration of existing Exchange Server. Installed and
configured UPS
Bespoke installations of Windows Server 2008R2 with RM Education operating and management system, including
First Server, Domain Controller and Storage Servers. Configuration of new network using GPO, DNS and DHCP.
Migration of network and Data from old domain to new domain using robocopy and removal of IP co-existence.
Upgrades of 4.1 Hypervisor to 5.1. Upgrades of VMware vSphere 4.1 to 5.1 by creating new 5.1 vCenter Server and
using VUM to upgrade existing Virtual Machines
Installed and configured Symantec Endpoint Security. Installed Disk-to-Disk-to-Tape (Tandberg multi-loader) solution
and configured BackupExec and agents
Liaising with Project Managers and Stakeholders to keep up to date with progress
March 2012 to April 2013: Central & Northwest London NHS Foundation Trust
Senior Third Line IT Infrastructure Engineer (Contract)
Involved with Active Directory remediation project and Group Policy update. Lead on projects to install IE8 and
Contact: 07855 775080
Adobe Flash Player via GPO’s to the CNWL estate of over 3,500 desktop PC’s and Laptops. Scanning of network
for software identification with scripts. Working with the ICT Service Manager for site visits to ascertain working
practice and hardware usage. Installation and update of NHS software silently via usage of third party tool.
Testing of GPO’s and updates with VMware virtual server test environment. Administration and creation of
VMware servers including DELL SAN. Assisted with project to build and use Windows WSUS server to update 49
Windows Servers and 30 Domain Controllers. Remediation of underlying Novell network password issues and
removal of Netware and e-directory. Support of physical and virtual Wintel environment and VMware hosts
version 4.1. Support of EMC Legato Networker backup solution – Windows and Netware clients. Laptop builds and
administration and support. Taking part in migration of environment to third party/outsourcing. Administration of
Fortinet Firewall and Web URL filter. Fixing of remote Trust site issues with network connectivity and operating issues
with site visits. Managed a project and a team of 5 PC Engineers for manual updates over various CNWL Trust sites
and hospitals.
April 2011 to December 2011: NetVector Consulting Ltd, Senior Systems Engineer (Contract)
1st to 3rd level support for over 80 varied medium to small business clients, mainly (but not limited to) HP and Wintel,
Windows 2008 R2, Windows SBS, Exchange 2010, Active Directory, SonicWALL firewalls, Draytek routers and Microsoft
Office 365 for this outsourcing and consultancy firm where being dynamic, tactful and resourceful is paramount.
Taking Service desk calls, personally visiting clients onsite for installations, upgrades of MS Office and XP to Windows
7 and troubleshooting, directly involved with laptop, server builds and installation, monitoring and resolving backup
issues using Vertias Backup Exec and personally liaising with 3rd party suppliers and SLA monitoring. Implementing
new operational procedures. Administering the hosting of 40 virtual servers with VMware ESXi4.1. Monitoring of
clients’ systems and troubleshooting as required. Troubleshooting issues for remote users working from home
September 2010 to October 2010 (Contract): MDA Corporation (Searchflow Information Systems), Senior Systems
Specifying / configuring / troubleshooting User issues in a changing Windows environment
Installing, supporting and administrating Windows Active Directory and Exchange 2003/2007
“Hands on” 1st to 3rd level support for general IT operational requirements problems, and issues for end users
Ability to communicate complex technical concepts to non-technical audiences
Excellent Office 2003/2007 skills
Experience of CheckPoint FireWall-1, and Securemote clients
Hands-on hardware experience of HP, Cisco, UPS and Nokia equipment.
Experience of e-commerce systems
Responsible for the specification and maintenance of a Windows Environment including Server, desktop,
laptop and user support
Installation, support and administration of Windows Active Directory, SQL & Exchange 2007 environments
July 2008 to June 2010: Windsor Partners Limited, Senior IT Systems Engineer
Windsor is a Lloyd’s insurance broker. The IT division supports 220 staff in 7 locations
Infrastructure based around 42 Microsoft 2003 & 2008 Servers, including 20 Citrix Servers and a VMWare based
Disaster Recovery system running on 13 Microsoft 2003 servers and HP NAS and SAN environments. There are
additional applications running on a Microsoft SQL Server, such as Crystal Reports. Users access the system using
Hewlett Packard “thin clients”. 14 Xerox Workcentre copier scanners and 40 HP printers. Users have Blackberry
Worked independently alongside 2 colleagues, and reported to the IT Senior Partner dealing with all aspects of day
to day IT infrastructure support services to the business in a very hands-on environment. Also supported and travelled
to national and overseas offices to set up and update IT equipment. Duties and responsibilities as follows:
Technical problem solving within the day to day IT environment across all offices
Running all regular procedures (e.g. backups, reporting, server checks etc.) on a daily basis
Taking support calls and handling them professionally to a satisfactory conclusion
Monitoring and maintaining systems to the highest standard
Assisting in all internal office moves and/or relocations
Setting up/installing/maintaining equipment across the Company
Contact: 07855 775080
Additional support responsibilities
Ensuring that implemented procedures and processes are adhered to throughout the Company
Developing and maintaining the Intranet, details of processes, procedures and staff best practice notes.
Preparing presentation equipment for use in the Boardroom
Relocating staff, hardware and then patching, configuring and testing
Configuring Backups across the servers as required
Building, testing and implementing new servers, physical and virtual
Creating new staff profiles using Active Directory, Server 2003/8, Citrix, Sector SSP
The design, creation, maintenance and development using Crystal Reports for bespoke reporting and
documentation. The implementation of any new developments, providing training and support to staff as
April 2007 to February 2008: SITOC (Services in IT, Outsourcing and Consultancy) (Contract)
Began on the National Network Support Desk taking and resolving all calls as they came in. These included user
and multiple software/hardware issues. All cases were logged in Microsoft CRM and dealt with via RDP or VNC
Monitoring clients systems using hardware and software using a product called Nagios and dealing with the
problems as they arose
Mainly 1st and 2nd line and progressed to some 3rd line support covering hardware and software issues
July 1987 to March 2000: Willis Faber & Dumas, Divisional Director
January 2001 to October 2001: Heath Lambert Group, Senior Reinsurance Technician
October 2001 to January 2004: SVB Syndicates (Novae) Limited, Reinsurance Analyst
January 2005 to June 2006: Aspen Re, Reinsurance Analyst
1971 - 1976 Yardley Court Prep School, Tonbridge, Kent
1977 - 1982 Sutton Valence Public School, Sutton Valence, Kent
1983 - 1986 London Metropolitan University
‘O’ Levels obtained in 9 subjects: English Literature, English Language, Mathematics, Advanced Mathematics,
Physics, Physics with Chemistry, Biology, French and Religious Knowledge
‘A’ Levels obtained in Maths, Economics and Law
Modular Degree, obtaining examination passes in Computing, Pure Maths/Statistics and Information Technology
Courses attended at SPRING (Harley–West Training) and Lloyd’s for Microsoft Excel (Advanced) and Word
Lloyd’s of London Introductory Test, VMware Certified Associate - DCV, CompTIA N+, ITIL V3 Foundation, Taking VCP
Exam VMware Certified Professional, Studying for Citrix Certified Administrator, Studying for Prince2 Practitioner
Digital Photography, Golf, F1, IT
Home IT lab with an HP Proliant G6 server running VMware vSphere ESXi 5.1 with five virtual machines (stored on
EMC iomega iSCSI SAN)
Crowborough, East Sussex
Home: 01892 661994 Mobile: 07855 775080