Hertfordshire Pathfinder
Helen Style
Pathfinder Programme Director
helen.style@hertscc.gov.uk
Emily.whittenham@hertscc.gov.uk
www.hertsdirect/pathfinder.org
£11m
Saved
Annual
target
0.5% £4m
£84m Gross Rev
on running
support services
Priorities moving
forward
ePathfinder
Procurement/
£3.8m efficiencies
CECG Review of
the Bid/message
to staff
HLG Appx 1 Snap shot - 11 Hertfordshire councils
together we have…saved £11m and counting
Support Services
•Watford and Three
Rivers Pilot
OBCs all 11
•Legal Virtual
•Audit Virtual
•Procurement Hub
•HR Alliance
•HR Payroll lead
commissioner
•Finance
•Revs and Bens lead
commissioner
•NNDR Hub
•ICT
•Asset Mgt. intervention
vehicle.
•Single place survey
•Engage Toolkit
•50 Plus projects
•Community Agents
Scheme
•House visits multiagency checklist
•Community Information
Pilot
•Improving customers
access to two tier
services.
Safer/Cleaner
Greener/Planning
Waste Management
•Major partnership
across 11councils, OBC
for joint disposal
recently agreed OBC
PFI Credits Defra
•Discussions on merging
waste collection SW and
others
•Ongoing outcomes in
excess of LAA targets
for recycling etc. “Waste
Aware”
www.hertsdirect.gov.uk
Customer Access
Community &
Engagement
I
•Shared DYTPs team
with districts
•Vulnerable families:
community impact innovative projects
•Youth Portal for teens
•One stop shop for child
care e-recruitment, first
of its kind in the country
•Community meals
together.
Economic
Development/
Sustainability
•Climate Change
partnership emerging
•Regulatory services
partnerships across the
Region
•Joint energy
assessments all 11
•Planning shared posts
•Shared intelligence and
forward planning.
helen.style@hertscc.gov.uk
Children’s and Adult
Care Services
(LAA2 flag)
•Recession response
projects St
Albans/Stevenage and
others.
•Restructure eco devpt.
joint team
•Joint eco. assessment
•Shared services
•Shared intelligence and
forecasting/ observatory
sites.
I
emily.whittenham@hertscc.gov.uk
Communicating
•Half-time Stock take
Event Sept 09
•Awareness workshops council specific and
theme based
•Review of professional
groups
•Monthly reporting CEs
and Leaders
•Other stakeholders
Police and others
•Engaging 100s
officers/external.
I
Design : North Hertfordshire District Council - Document Centre
Legal
Audit
HR
General/
Alliance?
HR
Payroll/
Commissi
oner
Revs and Bens/NNDR
Expert Hubs
Procurement
Finance
One:One
ICT
follows
Appendix 3
Existing HR model in Herts
St. Albans
Watford
Dacorum
Hertsmere
East Herts
North Herts
Stevenage
Three Rivers
Herts County.
Welwyn &
Hatfield
Broxbourne
Numerous HR/payroll arrangements, partnerships, joint working & contracts with 3rd parties.
Duplication of effort. Inconsistent quality and costs for HR services and processes. H&S and EO
sometimes also included in HR - no single HR definition.
Appendix 1
New model for HR – key roles
• Strategic people management
• Organisational Development, inc. transformation
•One model for 11 Councils
•Tried & tested elsewhere
•‘Pick & mix’ to some extent
• Change agent
Strategic
• Employee advocate
• Top team development
HR/OD
• Critical mass of Districts
• Phased implementation
• Shared community of practice
with enhanced career and personal
development for HR practitioners
•Partnership approach – sharing
expertise, experience and learning
across the HR community in Herts
• Centres of expertise
Strategic & high
• Employment policies
end operational HR
• Matrix project working
• Contract management (client /commissioner)
• More complex advice (level 2)
Operational HR
• Implementation
• Project resource
• High volume activities
HR/Payroll & related
Transactions
• Streamline processes
• Efficiencies
• Reduce costs
• Easy access for mgrs & employees
Appendix 2
Customer access model for HR
Contracts/SLAs with third party supplier(s)) to clarify roles and required delivery (quality, outcomes, speed and cost)
Technology enabled – single platform for payroll, HR and contact to reduce costs with feeds to each council, e.g. general ledger
Branded HR contact
Service, ‘e.g. ASK HR’
Expected Outcomes
(to test via Business case)
• Increased HR capacity
• Increased resilience
• Enhanced career
development for HR people
• Increased flexibility
• Process efficiencies
• Consistent quality
• Benchmarking
• Minimum cashable savings
• Modern HR
• Extended access to HR
• Better metrics
• Sharing expertise
• Sharing experience, learning
• HR community of practice
• Contracting efficiencies
Cultural shifts
• Role clarity for line mgrs
• Role clarity for HR
• Standardised T&Cs,
• Policies etc
Self-service via:
• self-service technology
• single HR portal
• intranet
All Herts. Councils
Line managers
& Employees
Assisted service via:
• Shared services
• Single telephone number
or one for each council
• Unique council ‘scripting’
• Call centre technology
External portal (s)
• Recruitment
Access for, e.g.:
• Payroll queries
• Employment queries
• Contracts of employment
• Contracts variations
• Starters/leavers
• Level 1 advice
• Recruitment admin
• Learning & Dev. admin
• Personal files
• Pensions
• Agency staff
Shared services
Centralised
Expert HR services/
centres of expertise
External Providers
• Employee relations
• Management Information
• Business Projects
• Employment policies
• Pay & reward
• Case mgt & case advice
• Learning & Dev delivery
• Safe Staffing
• Performance mgmt
• Benefits
• Shared contracts e.g. EAP
• Best in breed contracts
• Level 2 advice
• Referral from assisted
service
• Occupational health
• Health & Safety
• Equality & Diversity
Pick & mix, shared
services and/or
retained or provided
by one council for all
Strategic HR/OD
(Council retained)
• Business Partner for each Council
• Shared HR Business Partner?
• Head of Service level
• Close working with top team
• HR/OD strategy
• Culture/Change agent
• Commissions from shared services
• Client function for shared services
• Retains budget & accountability
• Strategic industrial relations
• Member development
• Top team & Talent Development
• Top team recruitment
• Commissions Mgt Info
• Diversity lead (employment)
• Business & solution focused to
support Council priorities
• Management development
• Leadership development
• Workforce development
• Pay & reward
• Supporting good council performance
• Workforce planning
Retained by
each Council
No wrong door in
Hertfordshire
RIEP
Support
Police/Health/
Borders
Pan Public Sector
Town and
Parishes
CECG/HLG
Stock take
Thank you and let’s discuss
Helen.style@hertscc.gov.uk
Emily.whittenham@hertscc.gov.uk
www.hertsdirect/pathfinder.org