Group presentation: An introduction to LogicaCMG
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Q3 2007
© LogicaCMG 2007. All rights reserved
Agenda
1 Overview of LogicaCMG
2 Our portfolio of offerings
3 Global service delivery
4 The way we work
Q3 2007
Group presentation
© LogicaCMG 2007. All rights reserved
Who we are
• A major international force in IT and business services with a
leading position in Europe
• Around 40,000 employees
• Operating in 41 countries
• Around £3 billion in revenues*
• A broad portfolio of offerings across key industry sectors
• Nearly 40 years of experience in IT services
• A worldwide client base of blue-chip organisations
*Includes a full year of WM-data (purchased October 2006) and excludes Telecoms Products (divestment announced February 2007).
Q3 2007
Group presentation
© LogicaCMG 2007. All rights reserved
Our mission
Our mission is to help leading organisations
worldwide achieve their business objectives
through the innovative delivery of information
technology and business process solutions
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© LogicaCMG 2007. All rights reserved
LogicaCMG – Releasing your potential
• We are committed to helping our customers build and maintain
leadership positions
• We enable our customers to become more productive and to grow.
We do this by using our industry and domain expertise and our strong
business and technology insight
• We are proud of our track record for delivery and the way in which we
contribute to our customers’ success
Q3 2007
Group presentation
© LogicaCMG 2007. All rights reserved
Our market positioning
• Broadly based by geography, by sector and by offering
• A reliable, successful and long-term partner
• Full service provision covering consultancy, design, systems
integration, product development and value-based outsourcing
• The consultants who implement and deliver
• World class product suppliers, systems integrators and outsource
providers
• Recognised for our technical excellence, deep industry knowledge
and innovation
• Value-added, mission-critical, repeatable, global solutions
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© LogicaCMG 2007. All rights reserved
The LogicaCMG difference
• Deep understanding of the industries and markets in which we work
• Strong on project and programme management
• Successful delivery of business benefits
• People with domain expertise - technology, market sectors, business processes
• High profile global references
• International reach and delivery but with local engagement and knowledge
• Innovative delivery of information technology
• Open, honest, flexible and responsive
A strongly customer-focused organisation
Q3 2007
Group presentation
© LogicaCMG 2007. All rights reserved
A long and successful history
Founded 1969
Floated in 1983
Founded 1964
Floated in 1995
30 December 2002
Merger between
Logica and CMG
Q3 2007
Founded in 1968
Floated in 1988
19 September 2005
Announcement of
offer for Unilog
Group presentation
Founded 1969
Floated in 1985
21 August 2006
Announcement of offer
for WM-data
© LogicaCMG 2007. All rights reserved
International reach with a leading position in Europe
• Second largest European-listed IT
services company by market
capitalisation
• Seventh largest IT services company
in Europe by revenue*
Australia
Austria
Belgium
Brazil
Canada
Czech Republic
Denmark
Egypt
Estonia
Finland
France
Germany
Hong Kong
Hungary
India
Indonesia
Ireland
Italy
Kuwait
Lebanon
Luxembourg
Macau
Malaysia
Morocco
Netherlands
Norway
Philippines
Poland
Portugal
Russia
Saudi Arabia
Singapore
Slovak Republic
Spain
Sweden
Switzerland
Taiwan
Ukraine
United Arab Emirates (Dubai)
United Kingdom
United States of America
• A global top 20 IT services company
by revenue*
• Leading positions in the Nordics
(no. 3), France (no. 4), the
Netherlands (no. 4) and the
UK (no.10)
* Source: PAC Core IT Services, LogicaCMG
Q3 2007
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© LogicaCMG 2007. All rights reserved
Broadly based by geography
2006 annualised proforma revenue - circa £3bn*
International 11%
UK 24%
Nordics 26%
Netherlands 15%
Germany 6%
France 18%
*Includes a full year of WM-data (purchased October 2006) and excludes Telecoms Products (divestment announced February 2007).
Q3 2007
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© LogicaCMG 2007. All rights reserved
Broadly based by sector
2006 annualised proforma revenue - circa £3bn*
E&U 15%
IDT 30%
Public Sector 27%
Financial Services 18%
Telecoms and Media 10%
*Includes a full year of WM-data (purchased October 2006) and excludes Telecoms Products (divestment announced February 2007).
Q3 2007
Group presentation
© LogicaCMG 2007. All rights reserved
An international blue-chip customer base
Q3 2007
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© LogicaCMG 2007. All rights reserved
Our strategic objectives
• Worldwide top ten player
• Four significant profit generators in Europe
• 30% to 40% of revenue from value based
outsourcing
• Balanced market sector profile
• Powerful global delivery capability
Q3 2007
Group presentation
© LogicaCMG 2007. All rights reserved
Executive sponsorship from a truly international organisation
LogicaCMG Executive Committee
Group Chief
Executive
Martin Read
Chief Financial
Officer
Seamus Keating
France, Germany,
Switzerland
Didier Herrmann
Group
HR Director
Nigel Perks
Q3 2007
Chief Operating
Officer
Jim McKenna
Nordic Region
Crister Stjernfelt
Chief Marketing
Officer
Nick Caplan
UK
Joe Hemming
Management
Consulting,
France,
Germany &
Switzerland
Patrick Guimbal
Group presentation
Netherlands
Paul Schuyt
IT Services,
France
Aydin
Azernour
International
John Coleman
Sales,
Marketing &
ILOB Director
for Nordics
Thomas
Ivarson
© LogicaCMG 2007. All rights reserved
Did you know that…
• LogicaCMG’s financial software solutions enable the transfer of more
than $5 trillion per day
• LogicaCMG’s software supports the missions of a third of the world’s
satellites
• LogicaCMG’s systems have been fundamental to the regulatory
transformation of energy markets around the world
• LogicaCMG has implemented more than 70 telecoms billing and
settlements systems worldwide
• LogicaCMG's payroll systems and services process more than $200
billion of salaries per year
• LogicaCMG has around 3,250 SAP experts worldwide and is one of a
small number of SAP Global Services Partners
Q3 2007
Group presentation
© LogicaCMG 2007. All rights reserved
Agenda
1 Overview of LogicaCMG
2 Our portfolio of offerings
3 Global service delivery
4 The way we work
Q3 2007
Group presentation
© LogicaCMG 2007. All rights reserved
International business lines and offerings
Energy and
Utilities
Industry,
Distribution
and Transport
Telecoms and
Media
Enterprise asset management
Competitive
markets
Regulatory
compliance and
emissions
management
Oil & Gas:
upstream
solutions
Oil and Gas:
downstream
solutions
Outsourcing
and effective
operations
Manufacturing
execution
systems
MVNO/e
eIdentity and
Cards
Supply chain
integration
Public Sector
Payments
Intelligent
transport
systems
Industrial asset
management
Financial
Services
Operations
support
systems / billing
Content and
media
Business
support
systems and
business
intelligence
Channel
innovation
Identity
Management
Service
orientated
business
Case
Management
Risk and
compliance
Security
Insurance
Shared Services
Application management/development, Business process outsourcing, Consulting, HR/payroll,
Finance and accounting, Asset management, Managed testing, Shared Service Centres,
Risk and compliance, Total invoice management, Infrastructural Services
B
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GLOBAL DELIVERY
Q3 2007
Group presentation
© LogicaCMG 2007. All rights reserved
Management Consulting
A comprehensive offer
•
A focus on core propositions, such as corporate
performance management, change management, IT
strategy, shared services
•
Upstream business: improvement plans, feasibility studies,
choice of solutions
•
Projects: change management, process improvement,
solution implementation
•
Transition and transformation
•
Teams of consultants specialised by market segment
•
Deep industry focus
Global network with local presence
Q3 2007
•
A management consulting division in each of our major
centres working as an international network
•
An international network of over 2,000 consultants
Group presentation
© LogicaCMG 2007. All rights reserved
Energy and Utilities
Key challenges for the Energy and Utilities market
•
•
•
•
•
•
•
Energy and water supply constraints
Higher security requirements in many parts of the world
Increasing competition in liberalised markets
Consolidation and growing internationalisation of businesses
Increasing regulatory requirements
Ageing workforce and infrastructures
Environmental and financial transparency demands
Our capabilities
• Enterprise asset and resource management, including geospatial
information systems and mobile workforce
• Smart metering, including pre-payment
• Emissions registration and management
• Upstream oil and gas, including hydrocarbon accounting and
human resources allocation
• Downstream oil and gas, including supply chain logistics and
retail cards
• Central energy market trading systems
• Merchant energy systems
• Leading SAP capabilities
Q3 2007
Group presentation
© LogicaCMG 2007. All rights reserved
Energy and Utilities
Did you know that?
• LogicaCMG has settled more than £90 billion of wholesale electricity trades since
the privatisation of the UK electricity industry
• LogicaCMG is the leading provider of work management systems to utilities in
the USA
• LogicaCMG built and operates the central IT systems for 75 per cent of the
deregulated gas market in Australia
• LogicaCMG’s systems have been fundamental to the regulatory transformation
of energy markets around the world.
Some of our customers
Q3 2007
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© LogicaCMG 2007. All rights reserved
Industry, Distribution and Transport
Key challenges for the industry, distribution and transport market
• Increasing demand for solutions and services that deliver operational
excellence, real-time information and regulatory compliance
• Increasing deregulation, cost reduction and ageing assets in a more
globalised market
• Optimising manufacturing and supply chain processes and systems to
increase operational efficiency
• Increasing market share and customer loyalty
• Addressing higher energy costs and environmental concerns
Our capabilities
• Manufacturing execution systems
• Enterprise and wireless asset management
• Biometric identification and e-identity
• Mobile ticketing and payment schemes solutions
• Machine to machine and RFID communications
• Intelligent transport systems
• Customer relationship management systems
Q3 2007
Group presentation
© LogicaCMG 2007. All rights reserved
Industry, Distribution and Transport
Did you know that?
 Over half of Coca-Cola Europe’s bottling and distribution turnover is handled via a shared
procurement management solution installed by LogicaCMG
 LogicaCMG has helped the Paris bus system run smoothly, reducing maintenance times from
six weeks to two days
 LogicaCMG has delivered a solution which enables the Apotoket Swedish hospital pharmacies
to handle 60,000 prescriptions every day
 The first European automated border crossing solution at an airport was developed by
LogicaCMG, using biometrics technology
Some of our customers
Q3 2007
Group presentation
© LogicaCMG 2007. All rights reserved
Telecoms and Media
Key challenges for the telecoms and media market
• Telecoms operators and media companies are looking to launch
new services and propositions in an increasingly competitive
marketplace
• End users are demanding more services from their suppliers at a
lower cost
• Delivering services in a convergent broadband environment
requires greater investment from operators and content providers
• Emerging technologies and new market entrants provide both
opportunities and threats for existing players
Our capabilities
• End user portals and convergent service platforms
• Content management systems
• Customer relations and customer intelligence management
• Billing systems and MVNO hosted service offerings
• Service provision, assurance and network inventory management
• Telecoms and Media specific testing, application management
services and software as a service
• Innovative partnership models including sell-with propositions
Q3 2007
Group presentation
© LogicaCMG 2007. All rights reserved
Telecoms and Media
Did you know that?
• LogicaCMG has deployed more than 70 billing and settlement systems worldwide with
telecoms customers
• LogicaCMG’s managed testing services help the world’s leading mobile operator get to market
faster
• LogicaCMG designed, built and integrated a ground-breaking content management solution for
a leading telecoms operator in Australia, including state-of-the-art search, transcoding and
digital rights management (DRM) capabilities for mobile content on its 3G network
• LogicaCMG helped Swiss leaders in telecoms and retail, Swisscom and Migros, to get to
market faster with their mobile virtual network operator (MVNO) service, with more than
300,000 subscribers in its first year
• LogicaCMG designed, built, and now operates the total value-added services, business
support systems and IT of start-up operator, Natrindo Telepon Seluler in Indonesia
Some of our customers
Q3 2007
Group presentation
© LogicaCMG 2007. All rights reserved
Financial Services
Key challenges for the financial services market
• Increasing competition with greater emphasis on speed-tomarket
• Improving systems and processes to enhance customer
services
• Speed of regulatory change, e.g. Single Euro Payment Area
(SEPA), Markets in Financial Instruments Directive (MFiD)
• Globalisation of processes and IT systems
• Growth in outsourcing of application development
Our capabilities
• Payments architecture and processing
• Clearing and settlement systems
• Business process outsourcing
• Managed testing
• Channel Innovation
• Financial services transformation
• Application development and management
Q3 2007
Group presentation
© LogicaCMG 2007. All rights reserved
Financial Services
Did you know that?
 LogicaCMG’s financial software solutions enable the transfer of more than $US5 trillion per
day
 LogicaCMG has worked with forty of the world’s top fifty banks
 LogicaCMG’s anti-money laundering solutions are in operation at half of the world’s top ten
banks
 LogicaCMG’s telecoms-grade pricing and billing solution allowed one bank to generate €30
million of extra revenue in its first billing period.
 LogicaCMG has enabled Banque Populaire’s factoring business to increase its productivity by
50 per cent and now handles €10 billion per annum
Some of our customers
Q3 2007
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© LogicaCMG 2007. All rights reserved
Public sector
Key challenges for the public sector market
• Moving towards more customer-centric services
• Delivering public services that are both efficient and costeffective
• e-government increasingly on the public sector agenda
• Internal information dissemination to help overcome cultural
resistance to change
• Need for secure borders and information processes
Our capabilities
• Over 30 years of experience in delivering projects in central
and local government, criminal justice, health, education and
defence
• Case and data management systems
• Health solutions
• Security and e-Identity
• Shared service centres and IT and business process
outsourcing
• Information services and location-based applications
Q3 2007
Group presentation
© LogicaCMG 2007. All rights reserved
Public sector
Did you know that?
 LogicaCMG’s software records every administrative fine issued, prisoner sentenced or will and
testament made in the Netherlands
 LogicaCMG delivered for the UK’s Crown Prosecution Service the first national electronic case
management system in England and Wales, supporting more than 1.3 million prosecutions per year
 LogicaCMG implemented systems for market-leading polling organisation, TNS Sofres, used for the
2007 French presidential and legislative elections
 LogicaCMG is providing the IT infrastructure for the UK’s UCLH ‘hospital of the future’.
Some of our customers
Q3 2007
Group presentation
© LogicaCMG 2007. All rights reserved
Strategic alliances, business partners and suppliers
Global alliances
International alliances
Other strategic business partners and suppliers
Did you know that?
• LogicaCMG has around 3,250 SAP experts worldwide and is one of a small number of SAP Global
Services Partners
• LogicaCMG is supporting more than 100,000 SAP end users worldwide, with teams based in the
UK, the Netherlands, the Nordics, Belgium, Malaysia, the Czech Republic, India, France and
Germany.
• LogicaCMG is the number 1 Oracle applications outsourcing provider in France
• LogicaCMG has been awarded Oracle European Partner of the year twice
• LogicaCMG is Microsoft Gold Certified Partner across EMEA, certified in 10 of the 12 competencies
• LogicaCMG is Microsoft EMEA Dynamics Partner of the Year for 2006
Q3 2007
Group presentation
© LogicaCMG 2007. All rights reserved
Agenda
1 Overview of LogicaCMG
2 Our portfolio of offerings
3 Global service delivery
4 The way we work
Q3 2007
Group presentation
© LogicaCMG 2007. All rights reserved
Our global service delivery benefits
Manage Cost
• Reduce cost
Manage Risk
Accelerate
• Focus on core business
• Reduce vulnerability to staff
changes
• Accelerate speed to market
• Predictability
• Access to skills when needed
• Enable business focus
transformation
• Impact balance sheet
• Technology refresh/ change
• Access to new skill set
• Improved cost effectiveness
• Free up cash for investment
• Mergers and acquisitions
• Spreading of initial investment
cost
• Avoid IT capital investments
(non-core) –
• Focus on core business
• Improved quality of service
• Flexibility
Q3 2007
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© LogicaCMG 2007. All rights reserved
Blended Sourcing
Netherlands Nordics
UK
Germany
Czech Republic
Slovak Republic
KEY
Portugal
BPO Service Centres
Applications Management Centres
Morocco
France
Philippines
Global Data Centres
India
Customer Service Centres
Global Control Bridge Network
Australia
Global Service Delivery
LogicaCMG delivers a full range of IT outsourcing and business process solutions and services through our Global Service
Delivery Organisation. Our “blended sourcing” model mixes onsite, onshore, nearshore and offshore resources to deliver
services to our customers at the right cost, quality performance, security and risk. This model uses people, process and
technology to deliver an integrated service locally to our customers.
Q3 2007
Group presentation
© LogicaCMG 2007. All rights reserved
Global Service Delivery portfolio
Application
Management
and Testing
Customer
Service Desk
Infrastructure
Management
Business
Process
Outsourcing
35 years of experience
Q3 2007
Group presentation
© LogicaCMG 2007. All rights reserved
Agenda
1 Overview of LogicaCMG
2 Our portfolio of offerings
3 Global service delivery
4 The way we work
Q3 2007
Group presentation
© LogicaCMG 2007. All rights reserved
Cortex – the way we work
Run
LogicaCMG
Manage
Products
Win
Business
Manage
Service
Manage
Consultancy
Do
Work
Manage
Projects
Manage Staff
Manage Relationships
Manage
Markets
Cortex
The set of best
practice business
processes that
provide a framework
for everything we
do, anywhere in the
world.
Manage
Customer
Assignment
Support
Work
Buy
Things
Tools
Q3 2007
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© LogicaCMG 2007. All rights reserved
Produced by LogicaCMG corporate communications
LogicaCMG has taken reasonable care to ensure that the information contained herein is correct at the time of publication. Before using or relying on any content in this
presentation, independent verification should be obtained. LogicaCMG accepts no liability nor responsibility for any use of or reliance upon the content of this document.
Q3 2007
Group presentation
© LogicaCMG 2007. All rights reserved