Cultural Competence
and Awareness Training
Presented by Alexia Eslan and Arman Lorz
from JSI Research & Training Institute
AGENDA
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Group Introductions
Review Objectives for Training
Define Diversity
Heritage vs. Ethnicity vs. Race
Discuss Culture and the Stages of Cultural
Awareness
Social Identities and Privilege Indicators
Define Cultural Competence
Latino Cultural Values
Cultural Humility
Case Studies and Wrap-up
INTRODUCTIONS
• Take 10 minutes to create a design (drawing,
sketch or words that represent you)
• Name
• Organization you work with
• Describe your design…
OBJECTIVES
By the end of the training:
• Participants will be able to explain the difference
between diversity, cultural awareness and cultural
competence.
• Participants will be able to look introspectively,
identify where they are in the cultural awareness
continuum and think of ways to progress to the next
level.
• Participants will be able to identify four Latino
Cultural Values.
• As a group, participants will be able to identify and
discuss cultural barriers from case studies and/or in
real life situations.
DIVERSITY
Diversity is the mosaic of people
who bring a variety of backgrounds,
styles, perspectives, values,
abilities and beliefs as assets to the
groups and organizations to which
they belong.
ACTIVITY
I will read a list of statements. After
each one, stand up if the statement
represents you and then sit down
again, and so forth.
Dimensions of Diversity
Ethnicity
Language
Level of
acculturation
Socio-economic
status
Age
Geography
(city/suburbs/rural)
Gender
Individual
Race
Children
Religion
Politics
Sexuality
Marital status
Physical
Country of
Mental
origin
ability
Heritage vs. Ethnicity vs. Race
Ancestry/Heritage is the process by which an individual
acquires or becomes predisposed to characteristics of its
parent. Through inheritance, variations exhibited by individuals
can accumulate and cause a species to evolve.
An ethnic group or ethnicity is a group of human beings
whose members identify with each other, usually on the basis
of a presumed common genealogy or ancestry. Ethnic identity
is also marked by recognition from others of the distinctiveness
of a group, and by common cultural, linguistic, religious,
behavioral or biological traits.
The term race refers to the concept of dividing people into
populations or groups on the basis of various sets of
characteristics and beliefs about common ancestry. The most
widely used human racial categories are based on visible traits
(especially skin color, cranial or facial features and hair
texture) and self-identification.
What is Culture ?
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Learned
Cumulative
Normative
Culture affects how we view the
world, others, family, relationships...
Cultural Awareness
“A fish only discovers its need for water when
it is no longer in it. Our own culture is like
water for the fish. It sustains us. We live
and breathe through it.”
~ Stephanie Quappe and Giovanna Cantatore
Stages of Cultural Awareness
Proficiency
Unconsciously Aware
Competence
Consciously
Aware
Sensitivity
Consciously Unaware
Blindness
Unconsciously Unaware
VIDEO
“Valuing Diversity”
Questions to Discuss in Your
Small Groups
• What did you see taking place in the
video?
• What did you learn from the video?
• Think how you might be able to apply
what you learned from the video at
your work or personal life.
Some Cultural Blocks to CrossCultural Relationships
Stereotyping
Blindness
Ethnocentrism
Prejudice
Oppression
Discrimination
Imposition
Fear
Lack of
Experience
Social Identities and Privilege
Indicators
ABILITY
AGE
RELIGION
RACE
ETHNICITY
GENDER
ECONOMICS
SEXUALITY
© Cathy L. Royal Ph.D.
Kaleidoscope of Identities
YOU
© Cathy L. Royal Ph.D.
Kaleidoscope of Identities
YOU
© Cathy L. Royal Ph.D.
Kaleidoscope of Identities
YOU
© Cathy L. Royal Ph.D.
Kaleidoscope of Identities
YOU
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© Cathy L. Royal Ph.D.
Stages of Cultural Awareness
Proficiency
Unconsciously Aware
Competence
Consciously Aware
Sensitivity
Consciously Unaware
Blindness
Unconsciously Unaware
Cultural Competence
Cultural competence refers to an ability to
interact effectively with people of different
cultural backgrounds.
Developing cultural competence results in
an ability to understand, communicate
with, and effectively interact with people
across cultures.
To become more culturally competent
a system or health provider needs to:
• Value diversity
• Have capacity for cultural selfassessment
• Be conscious of the dynamics that
occur when cultures interact
• Have knowledge of different cultural
practices and worldviews
Some Latino Cultural Values
• Familismo (Family)
• Gender Roles
–Marianismo
–Machismo
• Respeto (Respect)
• Fatalismo (Fate)
To become more culturally competent
a system or health provider needs to:
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Value diversity
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Have capacity for cultural self-assessment
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Be conscious of the dynamics that occur when cultures
interact
Have knowledge of different cultural practices and
worldviews
Institutionalize cultural knowledge
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Develop Cross-cultural skills
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Adapt service delivery so that it reflects an
understanding of the diversity between and within
cultures
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Systemic view
System
Organization
Health Provider
Individual
"Culture does not change because we desire
to change it. Culture changes when the
organization is transformed; the culture reflects
the realities of people working together every
day.”
— Frances Hesselbein
The Key to Cultural Transformation,
Leader to Leader (Spring 1999)
Cultural Humility
It’s a life long process that individuals
consciously enter into with clients,
colleagues, friends and themselves.
Case Studies
Consider the following questions:
 To what extent do I understand what the client is
going through?
 What would be the priorities to work with him/her?
 Have you worked with individuals in similar
situations? How did you respond?
 What steps can be taken to address the concerns
and needs of all parties involved?
 What are some of the personal or professional
challenges you might face in helping this
individual?
CONTACT INFORMATION
Alexia Eslan
aeslan@jsi.com
(303) 262-4319
Arman Lorz
alorz@jsi.com
(303) 262-4321
www.proyectoideas.jsi.com