Elavon Equipment and Training Information
Hello,
I can order a Hypercom for you. To order the machine for you I will need the following:
1)
Merchant ID #
2)
Merchant name (DBA)
3)
Address and person the Hypercom will be shipped to
4)
Auto settle yes or no?
5)
Any other requests for your machine
New Merchant ID Requests
I will submit the request to Elavon to obtain your new Merchant ID. Once approved, Elavon will send
me the MID number and I will forward your MID number on to you. I’m also attaching the Merchant
Connect form for you to fill out, top portion only, and send back to me. This will give you access to your
online statements and settlements. Elavon will also send you your Hypercom machine and a Merchant
startup kit.
Before we can activate your Merchant ID the following steps must be completed.
1) Your Site Manager must attend the annual PCI Site Manager training and take the online
Operator training as stated in Policy and Procedure 404
http://www.bussvc.wisc.edu/acct/policy/rpa/rpapol404.html
2) All Hypercom Operators must take the Operator Training Module and must be assigned a
unique ID to each person with computer access and ID’s are never shared. Send the certificate
of completion to the PCI Site Manager. Here is the link to access the Operator Training
Modules: https://charge.wisc.edu/pci/
3) A SAQ – Self-Assessment Questionnaire must be filled out for your Merchant ID. A SAQ is a
validation tool intended to assist merchants and service providers in self-evaluating their compliance
with the Payment Card Industry Data Security Standard (PCI DSS). Please contact PCIHelp@bussvc.wisc.edu for assistance on completing this; they will fill this out together with you.
The Hypercom will cost $440.00 and show up directly against your merchant ID on merchant monthly
statement.
Hypercom machines are programmed for dial out and need a regular analog dedicated phone line.
When your equipment arrives, verify your machine has your correct address, name and MID on the
machine when you plug it in. Call Elavon training at 866-451-4007. Schedule a 20 minute training on
how to use the Hypercom and transaction settlement. Note: terminal will not auto settle unless the
machine is plugged in. Auto settle occurs at 12:30 am unless otherwise specified.
The stickers on your equipment arrive with the wrong phone numbers on them. Cash Management
will send out stickers with the proper phone numbers and are listed in this document.
To report equipment problems call Relationship Services National Account at 800-725-1245 Option 1.
Document these equipment problem calls; request the first and last name of the relationship person
you are working with.
To order supplies such as thermal paper call Customer Service Center at 800-725-1243 Option 3.
Your connection is approved for plug in phone jack only. Ethernet connection must be approved by PCICAT. If approved, the Hypercom machine must be dedicated to a specified Data Port and must not be
moved. For approved Ethernet use only (PCI-CAT), you MUST contact RADS to ensure that the IP will go
through the PCI Datacenter. Please schedule this with RADS at 263-RADS (7237) or email
repair@doit.wisc.edu and let RADS know this is a PCI issue.
PCI Operator Policy and Procedures 404 Credit Card Merchant
http://www.bussvc.wisc.edu/acct/policy/rpa/rpapol404.html
The third role and level of responsibility belongs to the PCI Operator. Operator training is required on an
annual basis.
A PCI Operator is anyone in the business process who handles credit card information. Examples of
operators include:
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
Anyone who handles a customer credit card at a point-of-sale device.
Anyone who processes faxed or mailed forms that contain credit card information.
Anyone who accesses a web application that processes credit card information (such as
CASHNet).
Online Training Modules
To assist with achieving this compliance, UW Madison's PCI Compliance Assistance Team (PCI-CAT) has
developed three on-line training modules for the university's credit card operators.


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The first module addresses general PCI Compliance with regards to basic credit card
transactions.
The second module focuses on situations where the card is present (over the counter
transactions).
The third module focuses on situations where the card is not present (telephone, fax or mail
order transactions).
All PCI Operators must complete the first module; the second and third modules will be assigned by the
PCI site manager, according to the business process for the merchant. For example, operators who
handle credit cards for over the counter transactions should complete modules 1 and 2; operators who
handle credit cards for telephone, fax or mail orders should complete modules 1 and 3. In some cases,
operators may need to complete all 3 modules. For assistance in making this determination, please
contact PCI-Help@bussvc.wisc.edu.
Here is the link to access the Operator Training Modules: https://charge.wisc.edu/pci/