BTW Planned Engineering Works
Overview November 2015 to February
2016
These dates are indicative dates only and not to be used for any forecasting purposes as
they are all subject to change. Please ensure that you wait for formal notifications from
IRAMS.
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1
Customer Service / BTID Network Change - Executive Summary
20c DSLAM MSIP to SDH Migration
Programme No. 46
REQUIREMENT
• As part of MSIP platform closure all IP Stream 20c BB data needs to migrated off MSIP
platform on to direct SDH transmission.
SCOPE
• To achieve closure 5155 DSLAMS require a migration activity.
CUSTOMER IMPACT
• This migration will impact service for 20c broadband customers on the DSLAM in
question for a maximum of 10 minutes. Average of 250 BB EU per migration.
PROGRESS
• COMPLETED 23/10!! 5155 DSLAMS migrated.
2
Customer Service / BTID Network Change - Executive Summary
Software / Hardware Upgrade – 21c Core / Metro
Programme No. 45
REQUIREMENT
• The same hardware switch is used to deliver many functions in the 21c platform. These
include EEA / EES / IEA / MSE & MSC.
• Software and hardware upgrades were completed earlier this year on all devices to deliver
IPv6 support, maintain vendor support and reduce customer impacting hardware
failures.
• Focus has now moved to patch upgrades to the software to complete the software
deployment and also some hardware upgrades which were not possible during the
main upgrade phase.
SCOPE
• This second phase of work covers 817 devices.
CUSTOMER IMPACT
• The software upgrade may result in a 8 minute service outage for Broadband end
users. This is notified as a 45 minute outage to cover contingency and manual intervention.
PROGRESS
•
3
778 of the upgrades have been completed and we are on track to complete in January 2016.
Customer Service / BTID Network Change - Executive Summary
Primary Vendor MSAN Software Upgrade
Programme No. TBA
REQUIREMENT
• Software upgrade to all primary vendor MSANs.
• Software upgrades are required on all devices to remove software defects (bug fixes) and
deliver improved TV Services.
SCOPE
• A total of 8416 switches require this upgrade.
CUSTOMER IMPACT
• The software upgrade will result in a 10 minute service outage for Broadband end
users.
PROGRESS
4
•
2981 MSAN’s now completed since 2nd June.
•
41 equipment failures, resolved in PEW window
•
10 equipment failures, resulting in over-running PEW.
•
No failures outside PEW window since 7th October
•
Plan is currently on track to complete in April 2016
Customer Service / BTID Network Change - Executive Summary
Other Core / Metro Network Change Updates
•
•
•
•
5
IPv6 enablement on existing core / metro devices is ongoing. There is no planned customer
impact as a result of this work. Trials have now commenced.
MSE progress. There are now more than 5.29 million BB EU supported on 674 MSE.
2015/16 target has now been agreed as 6.7million EU on 800 MSE.
Core P router replacement project is progressing well. This project will be transparent to the
customers and CP. Driver for this replacement project is platform scaling. Project is on track
to complete in early February 16.
MSPE software upgrades Software upgrades on the primary vendor MSPE are ongoing. To
date 82 of 212 upgrades have been completed without impact to customer service.
Customer Service / BTID Network Change - Executive Summary
Change Performance
•
•
•
6
Change volumes for 15/16 are currently running at an average of 257 PEWs per week. This
is slightly over BT target volume of 248 per week but with reduced change volumes forecast
is in line to complete year on target.
Network Change success rates are at 99.93%, which is at best in industry levels on the
Quest industry measures.
Further Network Change improvement initiatives are planned to continue improved
performance.
21C Upgrades
Prog No:
Progress
Features (Ipv6),
Vendor Support
P router
replacement
Platform
evolution
Av 800
Min 0
Max 1000
9
WBC
35
Up to 75
788/817
Av 3000
1
HE, WBC,
WBMC
10
80
186/212
No Impact
1
None
None
1
Feb 16
EEA / EES /
MSE / MSC
Upgrade
Ongoing
Jan 16
51
Av. End user Upgrade
outage
s per
(Mins)
week
Ongoing
45
Affected
Products
Nov
6
Upgrades
per PEW
Planned End
Capacity,
Stability
EUs per
upgrade
Feb
SVLAN
moves
Upgrades
Complete /
Total
Jan
Key Drivers
Dec
Upgrade
Key Drivers
Av. End user Upgrade
outage
s per
(Mins)
week
Progress
15
IPSC
10
60
Oct 15
700
Affected
Products
Jan
5155/5155
COMPLETE
Upgrades
per PEW
Dec
8
EUs per
upgrade
Nov
DSLAM SDH MSIP Platform
Closure
Bypass
46
(MSIP
Closure)
Upgrades
Complete /
Total
Planned End
Upgrade
Oct
Prog No:
Ongoing 20C Upgrades
Broadband Services on 21CN
45
6
45
45
45
51
52
Ethernet Service on 21CN
10
Descriptions
11