Avaya Cisco Technology Comparison
Larry Esquibel
Corporate Systems Engineer
Avaya Technology and Consulting
© 2005 Avaya Inc. All rights reserved.
“We obtained this information from industry consultants,
customers, published research, trade journals and internal
research. To the best of our knowledge, this report is based
on the most current information available. Although every
effort has been made to assure freedom from errors, Avaya
Inc. is not responsible for the accuracy of all the information
contained in this document.”
© 2005 Avaya Inc. All rights reserved.
2
Acknowledged Leadership
Magic Quadrant for North America Enterprise Telephony, 2003
9 September 2003, Gartner M-20-7834
The Magic Quadrant is copyrighted 2003 by Gartner, Inc. and is
reused with permission. The Magic Quadrant is a graphical
representation of a marketplace at and for a specific time period. It
depicts Gartner's analysis of how certain vendors measure against
criteria for that marketplace, as defined by Gartner. Gartner does not
endorse any vendor, product or service depicted in the Magic
Quadrant, and does not advise technology users to select only those
vendors placed in the "Leaders" quadrant. The Magic Quadrant is
intended solely as a research tool, and is not meant to be a specific
guide to action. Gartner disclaims all warranties, express or implied,
with respect to this research, including any warranties of
merchantability or fitness for a particular purpose.
© 2005 Avaya Inc. All rights reserved.
3
Analyst Observation - Gartner
Magic Quadrant for North American Corporate Telephony, 2004
16 August 2004, Gartner Markets, M-23-2613
The Magic Quadrant is copyrighted 2003 by Gartner, Inc. and is
reused with permission. The Magic Quadrant is a graphical
representation of a marketplace at and for a specific time period. It
depicts Gartner's analysis of how certain vendors measure against
criteria for that marketplace, as defined by Gartner. Gartner does not
endorse any vendor, product or service depicted in the Magic
Quadrant, and does not advise technology users to select only those
vendors placed in the "Leaders" quadrant. The Magic Quadrant is
intended solely as a research tool, and is not meant to be a specific
guide to action. Gartner disclaims all warranties, express or implied,
with respect to this research, including any warranties of
merchantability or fitness for a particular purpose.
© 2005 Avaya Inc. All rights reserved.
4
Gartner Lists Avaya in Leaders Quadrant
for North American Corporate Telephony, 2005
Magic Quadrant for North American
Corporate Telephony, 2005
Jay Lassman, Rich Costello, Jeff Snyder
August 12, 2005 G00129308
Full report is available at
http://mediaproducts.gartner.com/re
prints/avaya/article7/article7.html
The Magic Quadrant is copyrighted 8/12/05 by Gartner, Inc. and is reused
with permission. The Magic Quadrant is a graphical representation of a
marketplace at and for a specific time period. It depicts Gartner's analysis
of how certain vendors measure against criteria for that marketplace, as
defined by Gartner. Gartner does not endorse any vendor, product or
service depicted in the Magic Quadrant, and does not advise technology
users to select only those vendors placed in the "Leaders" quadrant. The
Magic Quadrant is intended solely as a research tool, and is not meant to
be a specific guide to action. Gartner disclaims all warranties, express or
implied, with respect to this research, including any warranties of
merchantability or fitness for a particular purpose. This Magic Quadrant
graphic was published by Gartner, Inc. as part of a larger research note
and should be evaluated in the context of the entire report. The Gartner
report is available upon request from Avaya.
© 2005 Avaya Inc. All rights reserved.
5
2005 Business Communications Review
Edwin E. Mier: Which Large PBX Rules?
© 2005 Avaya Inc. All rights reserved.
6
2005 BCR Test Highlights
Avaya scored the highest ever in 6 years of BCR testing
Avaya scored a full 3 points ahead of #2; previous tests
were decided by ½ point
Avaya scored #1 in 3 out of 5 categories, #2 in others
Avaya 2nd in security by ½ point
Nortel did not show
© 2005 Avaya Inc. All rights reserved.
7
BCR 2006 Report
© 2005 Avaya Inc. All rights reserved.
8
Gartner Lists Avaya in North America
Contact Center Magic Quadrant
Gartner Contact
Center Magic
Quadrant
17 June 2003,
Gartner M-19-4667
Evaluation Criteria included:
 Network routing, virtual call
center
 Universal queue
 Internet contact support
 CRM & application integration
 Ability to integrate 3rd party,
best-of-breed components
 IVR, CTI
 Quality monitoring, WFM,
messaging & other support
applications & tools
© 2005 Avaya Inc. All rights reserved.
9
Gartner Lists Avaya in North America
Contact Center Magic Quadrant
North America Contact
Center Infrastructure Magic
Quadrant, 2004
Bern Elliot, Drew Kraus
23 September 2004, Magic Quadrant
for Contact Center Infrastructure,
NA, 2004
Full report is available at www.avaya.com or
http://mediaproducts.gartner.com/reprints/avaya/123802.html
The Magic Quadrant is copyrighted 9/23/04 by Gartner, Inc.
and is reused with permission. The Magic Quadrant is a
graphical representation of a marketplace at and for a specific
time period. It depicts Gartner's analysis of how certain
vendors measure against criteria for that marketplace, as
defined by Gartner. Gartner does not endorse any vendor,
product or service depicted in the Magic Quadrant, and does
not advise technology users to select only those vendors
placed in the "Leaders" quadrant. The Magic Quadrant is
intended solely as a research tool, and is not meant to be a
specific guide to action. Gartner disclaims all warranties,
express or implied, with respect to this research, including
any warranties of merchantability or fitness for a particular
purpose.
© 2005 Avaya Inc. All rights reserved.
10
2005 – Gartner Lists Avaya in North America
Contact Center Magic Quadrant
© 2005 Avaya Inc. All rights reserved.
11
Avaya Receives Frost & Sullivan's Top Award for Contact
Center Excellence – Jan 26, 2005
“The overwhelming favorite in
every category measured”
– Best overall solution
– Customer service and training
– Easiest and most open
integrated solution.
Other excellence awards from
Frost & Sullivan
– 2005 Contact Center Company
of the Year Award
– 2005 Enterprise Infrastructure
Company of the Year Award
– 2004 Award for Market
Leadership
© 2005 Avaya Inc. All rights reserved.
"The results of our survey show
that customers see Avaya as the
leader in delivering advanced IP
contact center capabilities that
drive the highest levels of
satisfaction -- from
implementation, to execution and
across every customer
interaction," said Darren George,
research analyst for Frost &
Sullivan.
"According to these decisionmakers, Avaya led every measure
in the survey by significant
margins."
12
Cisco CallManager
© 2005 Avaya Inc. All rights reserved.
Discussion Points
– Strategy
– Scalability
– Reliability, Availability, Survivability
(Large Scale, Small Scale, and QoS)
– Security
– System Management
• Focus: Multiple Points of Administration
– Features and Applications:
Differentiators
© 2005 Avaya Inc. All rights reserved.
14
What do
they all
have in
common?
© 2005 Avaya Inc. All rights reserved.
15
The birth of
Cisco’s IP
PBX … the
acquisition
of Selsius
Systems
© 2005 Avaya Inc. All rights reserved.
16
Avaya Communication Manager Solutions / Cisco
CallManager
Strategy
Cisco’s Path to IP Telephony
– Acquire a company that has built a small IP-PBX (Selsius), and scale it
to handle large enterprise telephony.
– Acquire other companies to fill the voids inherent in CallManager
– Heavy reliance on 3rd parties and/or external application servers for
applications
Avaya’s Path to IP Telephony
– Starting with a rich, full-feature enterprise
telephony software suite, add support for
another transport protocol: IP
– DRAWBACK: Need to make rich Feature and
Application portfolio work over a protocol (IP)
not designed for real-time performance
– RESULT: Market leader in Enterprise
telephony, including IP
© 2005 Avaya Inc. All rights reserved.
17
Avaya Communication Manager Solutions / Cisco
CallManager
SCALABILITY
© 2005 Avaya Inc. All rights reserved.
18
Avaya Communication Manager Solutions / Cisco
CallManager
Scalability Considerations
Avaya Communication Manager Software scales to
370,000 BHCC with one Avaya™ S8720 Media Server
Cisco CallManager advertises only 250,000 BHCC per
cluster (only 125,000 BHCC per server)
– Configuration dependent
Source:
BCR, 01/05 Issue
(Miercom study)
© 2005 Avaya Inc. All rights reserved.
19
Avaya Communication Manager Solutions / Cisco
CallManager
Scalability Considerations
CallManager supports 30,000 IP sets across a
cluster of PC servers
– Clusters can be linked across WAN but don’t support full
Cisco feature set inter-cluster (H.323 v.2 / QSIGoIP)
– Only 2000 IPCC Enterprise contact center agents can be
supported on a full 8-CallManager cluster (500 per server)
Avaya supports 36,000 sets on a single S87XX server
– 12,000 of 36,000 can be IP sets
– Large number of transparent features between networked systems
– A single server supports up to 5,200 contact center agents
© 2005 Avaya Inc. All rights reserved.
20
Typical IPCC Enterprise Configuration – 2000 Agents
Tier 1
CallManager
Cluster
Tier 2
ICM Agent
Peripheral Gateways
CallManager
Publisher
Server
Tier 3
ICM
Central Controller
ICM Dist Admin Workstation/
Hist DBServers
ICM Router/Logger
Side A
CallManager
Subscribe
Server
CallManager
Subscriber
Server
CallManager
Subscriber
Server
CallManager
Subscriber
Server
CallManager
Subscriber
Server
J
T
A
P
I
C
T
I
Cisco Emergency Responder
E911 Servers
PG
Voice
Gateways
PG
PG
ICM Router/Logger
Side B
PG
CallManager
Subscribe
Server
GED -125
CTI
CallManager
Subscribe
Server
© 2005 Avaya Inc. All rights reserved.
Locations
JTAPI CTI
VRU PG & VR/Q Mgmt
Servers
(Configuration Dependent)
21
Reliability and Scalability the AVAYA Way
A Pair of
Appliance Servers
One active Call Processing Server
100% Memory Shadowed Media Server
Redundancy
Full Call State Preservation
Up to 36,000 Endpoints (IP, Digital, Analog)
370,000 BHCC
Integral ACD
–
–
–
–
–
–
Up to 5,200 Agents
Up to 8,000 Trunks
12,500 Dynamic Queue Slots
3,000 Announcements
Actual Mileage Will Vary
Capacities to increase substantially in next
major release
Single Point of Administration
2 Servers for High Availability Reporting
X Servers for CTI, Multi-channel
Up to 64 survivable sites with ESS
© 2005 Avaya Inc. All rights reserved.
22
Avaya Communication Manager Solutions / Cisco
CallManager
RELIABILITY,
AVAILABILITY,
SURVIVABILITY
Don’t get caught
without a safety net!
© 2005 Avaya Inc. All rights reserved.
23
Avaya Communication Manager
Solutions / Cisco CallManager
Reliability, Availability, Survivability – Large Scale
Cisco redundancy achieved by distribution across servers
– 30,000 sets backed up
• Eight clustered CallManagers required (1:1 redundancy)
• Careful partitioning (CCM Groups) must be administered across servers
– Connection-preserving (call preserved with no features at time of failure)
• Connection preservation is not supported across the following devices:
Annunciator, H323 devices, CTI applications, TAPI applications, JTAPI
applications, some IOS gateways.
– Failover in minimum of 30 seconds
Avaya S8720 Server Pair
– One server for call processing, one for failover
– Virtually instantaneous failover
– Up to36,000 sets backed up
– Call-preserving (all functionality maintained on calls in
progress at time of failure)
© 2005 Avaya Inc. All rights reserved.
24
Reliability by Design:
Avaya ACM Server Platform Elements
Component
Media Processor board
Protocol Preprocessor Board (C-LAN)
Digital Line/Trunk boards
S87XX Server Complex: "duplex" / "high & critical”
Avaya MultiVantage Power Supplies
IP Server Interface board (IPSI)
*(Industry) LAN
Mean Time To Failure
50 years
50 years
72 - 77 years
9 / 90+ years
45 - 60 years
50 years
3 weeks
*Taken from "Microsoft High Availability Operations Guide"
© 2005 Avaya Inc. All rights reserved.
25
Avaya Communication Manager
Solutions / Cisco CallManager
Source:
BCR, 01/05 Issue
(Miercom study)
© 2005 Avaya Inc. All rights reserved.
26
Avaya Communication Manager
Solutions / Cisco CallManager
Reliability, Availability, Survivability – Small Scale
Cisco SRST (Survivable Remote Site Telephony): Router-based
– Does not support various Cisco CallManager applications or services
– Example: Cisco IP Contact Center
– Supports a small number of phones on routers
– When more than 1 CallManager is in a set’s failover list, 30 seconds
per CallManager will be added to the failover time
– 7902, 7905, and 7912 sets take approximately 2.5 minutes to failover
– In SRST mode, only basic features survive
Avaya LSP (Local Spare Processor)
– Each Media Gateway LSP supports 450 phones
– In LSP mode, all features survive
© 2005 Avaya Inc. All rights reserved.
27
Avaya Communication Manager
Solutions / Cisco CallManager
Reliability, Availability, Survivability – SUMMARY
An Enterprise running Avaya Communication Manager Solutions
with main and branch locations
– With LSP if the main location fails, all the endpoints at the main
location can be controlled and maintained by the processor at the
branch location
– Link Bounce Resiliency results in “connection preservation”
Stateful redundancy vs. connection preservation
– Avaya offers stateful server duplication with patented
memory shadowing – voice path plus features are
preserved during failover
– Cisco preserves only the voice path during failover
© 2005 Avaya Inc. All rights reserved.
28
Avaya Communication Manager
Solutions / Cisco CallManager
CallManager and Linux
CCM 5.0 announced March 2006
CCM 5.0 is Linux-based
Why move CallManager to Linux?
–Security Concerns
–Stack of Pain
Security Concerns
+
Administration Costs
__________________
Higher TCO!
© 2005 Avaya Inc. All rights reserved.
29
CallManager 5.0 (the good)
Major features:
– Appliance (No more Windows patches!)
– SIP and (basic) presence capabilities
– Japanese, Chinese, and Korean localization (for phones; needs
new models)
Copied several Avaya features
– True appliance
– Dual partitions
• Ability to copy in new software while the system runs
• Ability to go back to a previous version even in smaller single
drive servers
– No root access (even more limited than Avaya; no Linux access)
– Single image (OS and Application) upgrades
– Internal firewall
© 2005 Avaya Inc. All rights reserved.
30
CallManager 5.0 (the not so good)
Does not have feature parity w/ CallManager 4.2 (Windows) until
CallManager 5.1 or 6.0 release (5.1 rumored for early 2007; 6.0 late 2007).
Creates several logistical problems
– If customers choose CallManager 4.2 there is no clear upgrade path to
5.0 (for some time)
– IPCC Express v4.5 required (no technical upgrade path from previous
versions, no HA, or expansion)
– Some apps are not supported. Examples:
• Personal Assistant: Workaround is to use Unity Connection (Unity
Enterprise does not offer find-me/follow-me). UC has call transfer
based on caller, ToD, Calendar (Exchange only).
• Conference Connection: Must upgrade to MeetingPlace
– Most 3rd party management products need new versions to work with the
new API’s and ways to manage them (no 3rd party agents supported)
Many of the other adjunct servers are still Windows based: Emergency
Responder, IPCC, Unity.
© 2005 Avaya Inc. All rights reserved.
31
What Doesn’t Change
Cluster approach with multiple servers to maintain
Single point of failure with one database (Publisher)
Lack of feature richness results in adjunct server applications and
interfaces to manage
– E-911 (Emergency Responder)
– Extension to Cellular (Mobility Manager with Mobile Connect app)
– Enhanced Presence – (Presence Server for CCM 5.0 only)
– Small Contact Center (Customer Response Suite)
– Large Contact Center (ICM, IP IVR, CVP)
Result: Complexity of management, call flows and interactions
© 2005 Avaya Inc. All rights reserved.
32
New CallManager 4.2 Features (not in 5.x)
Directed Call Park
Log in/out of Hunt Groups
Call Forward on Non Registered or No Bandwidth
Cisco Unified CallManager Assistant on a phone [no PC app req.]
Cisco Communication Media Module
Department of Defense features (DSCP values depending on priority,
and other misc enhancements)
Cisco IOS® Software and Cisco Communication Media Module support
for inbound Hookflash for Cisco Unified CallManager and Cisco
Integrated Services Routers
Device mobility improvements (intra-cluster)
Complex passwords and password aging using Lightweight Directory
Access Protocol (LDAP)
Call Pickup Notification (Audible/Visual)
Voice quality statistics
http://www.cisco.com/univercd/cc/td/doc/product/voice/c_callmg/4_2/rel_note/421cmrn.htm#wp1708005
© 2005 Avaya Inc. All rights reserved.
33
Which CallManager Version? – A Customer Dilemma
If customer chooses 4.x
– Comes with Windows headaches and higher TCO cost
• Per server, 167 minutes per upgrade and $67,559 3 year TCO
– No support for SIP endpoints or Presence
If customer chooses 5.0(4)
– Enterprise is running on an unproven platform and considered
experimental by customers and partners
– Less features than 4.x
– Native SIP support but
• still needs external server for presence
• Advanced SIP features for Cisco phones only
– Interoperability issues with other applications
• No support for IPMA and Conference Connection
• Requires specific version of IPCC Express (no hot standby IPCCX
option)
© 2005 Avaya Inc. All rights reserved.
34
Avaya Communication Manager
Solutions / Cisco CallManager
CallManager and Linux - TCO
Overall TCO by Environment
$90,000
“Linux is 40%
less expensive
than a
comparable
x86-based
Windows
46
solution …”
$80,000
$70,000
$60,000
$50,000
$40,000
$30,000
$20,000
$10,000
$0
Data based on a 3-year period of
ownership for a system supporting
100,000,000 operations per second
on the SPECjbb benchmark …
Linux
$40,149
© 2005 Avaya Inc. All rights reserved.
Windows
$67,559
Solaris
$86,478
35
Typical IPCC Enterprise Configuration – 2000 Agents
Tier 1
CallManager
Cluster
Tier 2
ICM Agent
Peripheral Gateways
CallManager
Publisher
Server
Tier 3
ICM
Central Controller
ICM Dist Admin Workstation/
Hist DBServers
ICM Router/Logger
Side A
CallManager
Subscribe
Server
CallManager
Subscriber
Server
CallManager
Subscriber
Server
CallManager
Subscriber
Server
CallManager
Subscriber
Server
J
T
A
P
I
C
T
I
Cisco Emergency Responder
E911 Servers
PG
Voice
Gateways
PG
PG
ICM Router/Logger
Side B
PG
CallManager
Subscribe
Server
GED -125
CTI
CallManager
Subscribe
Server
© 2005 Avaya Inc. All rights reserved.
Locations
JTAPI CTI
VRU PG & VR/Q Mgmt
Servers
(Configuration Dependent)
36
Avaya Communication Manager
Solutions / Cisco CallManager
FEATURES and
APPLICATIONS:
Differentiators
Communication Manager
is a Many-Layered Thing
CurrentAnalysis says:
“CallManager remains a work in progress.”
“Cisco has only recently started to add features common to all
traditional PBX platforms.”
© 2005 Avaya Inc. All rights reserved.
37
Avaya Communication Manager
Solutions / Cisco CallManager
Features and Applications - Synopsis
Avaya Communication Manager Software supports over 700 features
– Cisco CallManager 4.2 data sheet lists 169
Avaya’s IP Soft Phone supports dual-connect mode for
improved work-at-home audio
– Unless Mobility Manager is added Cisco’s phone must put
the audio path onto the IP media stream
• Mobility Manager is another application and server platform to
manage
Avaya’s Crisis Alert feature is standard and easy to implement; a
critical feature for organizations concerned about safety and the
ability to rapidly respond to emergencies
– Unless Emergency Responder is added no E911 support is
available
• Emergency Responder is another application and server platform to
manage
© 2005 Avaya Inc. All rights reserved.
38
Avaya Communication Manager
Solutions / Cisco CallManager
Telephony Feature Differentiators
Avaya’s support of sophisticated bridging and extensive call
coverage paths versus simple call forwarding from Cisco provides
significant power in customizing call handling operations
Only Avaya offers Whisper Page to allow a secretary to convey a
message to the principle without the person he/she is talking
hearing the Whisper Page
Only Avaya has sophisticated Night Service, Send All Calls, Manual
Signaling, Service Observing, and many more
Only Avaya allows Group Paging to utilize the speakers of the
telephones as a paging system
Only Avaya has an integral “Hoteling” feature
– Unlike Cisco’s Extension Mobility feature, no administration
and external authentication application is required
© 2005 Avaya Inc. All rights reserved.
39
Avaya Communication Manager
Solutions / Cisco CallManager
Security / Privacy / Safety Differentiators
Avaya has E-911 built into Communication Manager and
works equally well with any IP infrastructure
– Cisco requires a separate Emergency Responder server which
has to be duplicated for redundancy
– For complete redundancy every site with CallManager servers
requires duplicated E-911 servers to safeguard against losing
E911 support in the event of a WAN outage
– Small locations relying on SRST survivability software in
routers lose E-911 capability in the event of a WAN outage
– The server administered separately from CallManager
– Cisco’s solution is optimized for performance on their own
infrastructure
© 2005 Avaya Inc. All rights reserved.
40
Avaya Communication Manager
Solutions / Cisco CallManager
When CallManager 4.0 was announced, Cisco touted
the Malicious Call Trace feature
–
–
–
–
No support over QSIG
No support over MGCP gateways
No support over Analog gateways
No support inter-cluster
Crisis Alert feature is Emergency Responder based,
external to CallManager
Bottom Line: Malicious Call Trace only
works when the malicious caller is calling
from the same cluster.
© 2005 Avaya Inc. All rights reserved.
41
Avaya Communication Manager
Solutions / Cisco CallManager
Cisco requires separate
telephone numbers for TTY and
voice messaging
Bottom Line:
TTY users in a Cisco environment
can not simultaneously use both
an IP phone and their TTY device
“Test results show that the
Avaya TTY over IP
implementation provides
dramatically more accurate and
robust transport when
compared with both Cisco
offerings…”
The Tolly Group
© 2005 Avaya Inc. All rights reserved.
Tolly
tests
TTY
42
Avaya Communication Manager
Solutions / Cisco CallManager
Avaya Digital
Avaya IP
Result
Cisco Result
Voice Carry Over
(VCO)
Pass
Pass
Fail
Hearing Carry Over
(HCO)
Pass
Pass
Fail
Speed Dial
Pass
Pass
Fail
Touchtone Operation
Pass
Pass
Fail
Test
Tolly
tests
TTY
“Avaya is able to leverage its long-standing support of “logical bridging” to provide a
high degree of integration between its IP telephony (and digital telephony) environment
– including messaging – and TTY”
“Cisco’s lack of support for bridging deprives its TTY users of even basic functionality
when used with its IP sets.”
The Tolly Group
© 2005 Avaya Inc. All rights reserved.
43
Avaya Communication Manager
Solutions / Cisco CallManager
Tolly
tests
TTY
“Avaya’s results are
dramatically better than
Cisco’s because Avaya’s
technological approach is
fundamentally different than
Cisco’s”
The Tolly Group
© 2005 Avaya Inc. All rights reserved.
44
2005 Business Communications Review
Edwin E. Mier: Which Large PBX Rules?
© 2005 Avaya Inc. All rights reserved.
45
Security Analysis Detail
© 2005 Avaya Inc. All rights reserved.
46
Key Points on BCR Security Analysis
At the time Avaya Communications Manager, per BCR “does not, strictly
speaking, encrypt H.323 call control”, resulting in loss of 1 point
– Encrypted H.323 call control was added in CM 3.1
Cisco lost 1 point for lack of universal media encryption, still not
available
Avaya lost ½ point for “other” such as documentation, services offered,
affiliation with 3rd party vendors, documented enhancements, etc
Six Cisco engineers spent several hours deploying security on site in
preparation for the BCR testing
– Reason: Overall security for CallManager is heavily dependent on L2/L3
network infrastructure components and firewalls, some of which are
optional, added cost components
Traditional security risks, i.e. toll fraud protection factored lightly by Mier
© 2005 Avaya Inc. All rights reserved.
47
CallManager Security Issues
Cisco IPT security approach is heavily dependent on security defenses
integral to its Layer 2 and 3 devices and firewall platforms
– Conclusion: properly deployed these defenses can be leveraged with any
IPT platform, including Avaya’s
Relies on integral ‘host-based’ intrusion-prevention-system (HIPS)
software modules to protect server from high-level assaults
– No ability to physically isolate call processing servers from “public IP
network”
• Reason: IP Phones register directly to CallManager servers
Media Encryption
–
–
–
–
Not supported on all IP phone models
Only supported on certain gateways
No encryption for conference calls and between clusters
Voice quality drops significantly with encryption enabled (MOS 3.2 vs Avaya
4.3)
– 15 to 20% reduction in system performance when activated
© 2005 Avaya Inc. All rights reserved.
48
Avaya Communication Manager
Solutions / Cisco CallManager
Security / Privacy / Safety Differentiators
Only Avaya supports Security Violation
Notification to notify administrator of repeated
failed attempts to enter authorization/account
codes
Only Avaya supports an optional security
code to access Meet-Me-Conferences
Only Avaya makes it possible to physically
secure an IP telephone
© 2005 Avaya Inc. All rights reserved.
49
Avaya Communication Manager
Solutions / Cisco CallManager
Security / Privacy / Safety Differentiators
Physically Securing the IP Telephone
Only Avaya endpoints can be locked - requiring password access
© 2005 Avaya Inc. All rights reserved.
50
Avaya Communication Manager
Solutions / Cisco CallManager
Security - Encryption
7905G
7912G
794x
7902G
7910
LIMITED
ATA-188
ATA-186
7935
796x
7936G
ENDPOINT
SUPPORT
7920G
IP
Softphone
Do not support Cisco encryption
© 2005 Avaya Inc. All rights reserved.
797x
Support Cisco
Encryption
7911G
51
Avaya Communication Manager
Solutions / Cisco CallManager
Security - Encryption
CISCO ENCRYPTION IS VERY LIMITED 29
No Conference call support (ad hoc or
Meet Me)
No CTI devices
No transcoders
No media termination points (e.g. MOH)
No SIP or H.323 gateways
No inter-cluster trunks (encryption doesn’t
scale)
© 2005 Avaya Inc. All rights reserved.
52
In Summary, BCR 2006 Report Says it All
© 2005 Avaya Inc. All rights reserved.
53
Cisco Claim Rebuffed
Claim: A Cisco single-vendor approach has
lower TCO …
Infotech says 57% of enterprises have multi-vendor
environments.
Gartner says that Cisco has sought to promote lock-in to their
offers “where not appropriate.”
ComputerWeekly survey of 800 senior IT executives:
•
•
•
•
58% had negative experiences with single supplier lock-in
35% had to purchase products that did not meet their needs
18% had to purchase unnecessary hardware
67% said they had experienced pressure from vendors to buy
only from them
Avaya solutions work in multi-vendor environments, require no
forklift, enjoy many years of vendor support, and use lower-cost
(and lower-downtime) Linux operating systems.
© 2005 Avaya Inc. All rights reserved.
Back to Strategy Page
54
Thank You!
© 2005 Avaya Inc. All rights reserved.