Which Cloud is Right for
Microsoft CRM?
Greg Pierce| Concerto Cloud Services
About the Presenter
Greg Pierce
Vice President, Concerto Cloud Solutions
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•
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Pioneer in Enterprise Cloud Computing
Veteran business leader and entrepreneur with
over 20 years experience
Helps businesses transform through the use of
disruptive technologies
Agenda
• About Concerto Cloud Solutions
• Which Cloud is Right for Your Customer’s CRM
Solution?
– Three Deployment Options
– Pros and Cons
– Cost Comparison
• Q&A
About Concerto Cloud
The Cloud That’s Up to Your Challenge –
•
Built for the toughest regulatory challenges and most complicated
applications
•
Delivers comprehensive cloud enablement for partners
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Customizable private & hybrid cloud solutions
•
Deep technical & integration expertise
•
Superior cloud performance
Concerto Cloud Quick Facts
On Premise versus Cloud
ADVANTAGES
WEB SERVICES
&
APPLICATIONS
CONSIDERATIONS
Location
Infrastructure
Business model
Ownership
Management
ON-PREMISE
APPLICATIONS
What do customers expect from the cloud?
• Get new products or services to
market faster
• Support Expansion of Business
• Support development of new types
of applications
• Improve the availability of
applications
• Lower Risk
Public Cloud vs. Private Cloud
Multi-Tenant
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•
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Limited ability to customize
Commodity servers &
infrastructure
No control over upgrades
Lower costs
Single-Tenant
•
•
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Customizable to meet unique
needs
No shared instances
Can meet higher security and
compliance requirements
Can control upgrades and
administration
Deployment Options for CRM
Three Deployment Options for Microsoft CRM:
• On-Premise
• Microsoft CRM Online (public cloud offered directly
from Microsoft)
• Private Cloud
Microsoft CRM Online (Public Cloud)
Pros
•
•
•
•
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Quick start up time
Access anywhere via the
internet
Limited IT resources
required to support usage
(Outlook Client)
Financially backed SLA
Scalable
Cons
•
•
•
•
•
•
•
No control of updates or
releases – complete testing still
required after rollups or
releases
Additional cost for each
gigabyte of data over 5 gig.
$9.99 gig/mo.
Data Migration to move data
from on-premise to online
Not all ISVs are supported
No ability to restore or
retrieve data to a certain point
No visibility and access to
back end logs or reporting
Dependent on Microsoft for
infrastructure support
On-Premise
Pros
Cons
• Ability to control when
updates are made, and
how often
• Fully integrated into
existing IT
infrastructure (AD, SQL,
etc.) & DR plans
• Complex customization
capabilities (PBX,
Security, and DBS)
• Requires IT/Support
personnel trained to
support the CRM
deployment
• Ongoing maintenance,
licensing, patches, and
testing
• Access dependent on
VPN or security
limitations
Private Cloud Services (Best of Both)
Pros
•
•
•
•
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•
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Quick-Start Up, Anywhere
Access, Cloud-based
Limited IT resources
required
Complete control of
application upgrade or
maintenance patches
Control and choice over
infrastructure (example
security)
No data migration required
SLAs available
Supports all third party
ISVs and custom apps
Cons
•
•
•
Requires subject matter
expert or support contract
to govern total solution
Overall cost higher than
public cloud options
Scalability comes at
additional cost
Integrating with Other Clouds
ERP, Customized CRM,
Sensitive and High Impact Data
Storage, Website,
Human Resource
Management
Comparing Costs to On-Premise
What should a Cloud Deployment
Include?
•
•
Software
–
Subscription (ideal for those who have lapsed on enhancement plans)
–
Infrastructure as a Service (cloud only platform - ideal for those who want to
maintain their licensing)
Hardware
–
•
Facility
–
•
Opt for private cloud with no shared components
Opt for solutions that provide redundancy for failovers
Services
–
Implementation and upgrade services
What’s an Hour Worth to Your
Customer?
• Uptime
– Service Availability Commitment
– 99.99% or higher for business-critical applications
• Incident Response
–
Typically 2-4 hours, can be as low as 1 hour
• Recovery Time
–
Can be as low as 15 minutes
Sample Microsoft CRM Comparison
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Users: 300
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Core Stack:
2 Web Services
Application Server
SQL Database Server
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Environment Requirements:
Active Directory domain
controllers
Windows Server licenses
SQL Server licenses & CALs
CRM Sample Case
CRM Sample Case
-- Traditional On Premise Scenario -Item
Softw are
CRM Enterprise Server, 1 included in BRL
CRM Full User Client Access License
CRM Limited Users
CRM Self Service Users
SQL CALs
Im plem entation, Maintenance, and Support
CRM Annual Enhancement
SQL Annual Maintenance
Hardw are (1)
Servers
Server Environment
Hardw are Set Up
Hardw are Support
Server OS & Server Softw are
Number of Servers Required
Average Useful Life (Years)
Average Annual Cost for Required OS & Softw are
Average Annual Softw are Assurance & Maintenance/Support
Other Hardw are
SAN
Facility (1)
Data Center Space
Pow er and Cooling
Bandw idth
Labor (1)
Labor rate increase
Labor (Application Support)
Number of FTEs
Labor Rate
Labor (Infrastructure Support)
Labor Rate (w ith annual rate increase after year 1)
Provisioning
Ongoing
Change Management
Total
(1)
Sources: Microsoft; Gartner
Qty
3
299
0
0
302
Unit Cost
$7,700
$1,500
$0
$0
$200
Year 1
Year 2
Year 3
3 Year TCO
$23,100
$448,500
$0
$0
$60,400
$0
$0
$0
$0
$0
$0
$0
$0
$0
$0
$23,100
$448,500
$0
$0
$60,400
$84,888
$10,872
$84,888
$10,872
$84,888
$10,872
$254,664
$32,616
$60,500
$7,480
$3,025
$0
$0
$3,025
$0
$0
$3,025
$60,500
$7,480
$9,075
11
3
$696
$430
$7,656
$4,730
$7,656
$4,730
$7,656
$4,730
$22,968
$14,190
$5,000
$5,000
$0
$5,000
$10,000
$4,751
$8,124
$6,000
$4,751
$8,124
$6,000
$4,751
$8,124
$6,000
$14,253
$24,373
$18,000
$17,500
$18,375
$19,294
$55,169
$7,128
$2,051
$778
$7,485
$2,154
$817
$7,859
$2,262
$857
$22,472
$6,467
$2,452
$762,484
$158,877
$165,318
$1,086,678
18%
18%
11
88
5.0%
$432
$739
$250
$5,500
$85
/yr/server
/yr/server
/1Mb/month
5%
0.25
$70,000
$46.62
13.90
4.00
1.52
FTE (loaded)
Hrs/Svr/Mo
Hrs/Svr/Mo
Hrs/Svr/Mo
Comparing CRM Cloud vs On-Prem
Item
Total On Prem
Qty
Unit Cost
Year 1
$762,484
Year 2
$158,877
Year 3
3 Year TCO
$165,318 $1,086,678
Total Cloud Deployment
$176,674
$173,114
$173,114
Total Cost Savings (Concerto Cloud vs. On
Premise)
$585,810
($14,237)
($7,796)
$519,342
$563,776
The Migration Process
PHASE 1:
Kick-off Meeting
PHASE 3:
Application
Installation
& Database
Migration
PHASE 2:
Server Build &
Cloud Infrastructure Setup
PHASE 5:
Go-live
Operations
Enablement
PHASE 4:
Client Acceptance
Customer Care Handoff
Q&A
THANK YOU
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