RIORDAN MANUFACTURING
BUSINESS SYSTEMS
Tracie Butte
Matthew Pavelchik
Collin Williams
University of Phoenix Online
BSA 310
DR. Manuel Torres
May 12, 2012
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RIORDAN MANUFACTURING
Riordan Manufacturing is a global plastics manufacture with around
550 employees, Riordan annual earnings is project to be 46 million.
Riordan Manufacturing is owned by Riordan Industries, a fortune 1000
company based in San Jose California with more than 1 billion in revenues.
Riordan Manufacturing has recently placed a service request for all
locations to review existing business systems.
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Finance & Accounting Systems
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Existing System Concerns:
All locations use different systems
Reports sent from Michigan and Georgia to the corporate office
must be manually entered or reformatted to match the correct
accounting codes.
The labor intensive and extra time of having to consolidate
information from the other three locations.
Proposed Systems:
Implementing of EDI, Bar Code Reading,
Executive Decision Support System (EDDS) in the (Georgia,
Michigan, and California locations
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CURRENT SALES & MARKETING
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Records are not centrally
located
Difficult to access
documents
Agents in the field do not
have access to information
Mobile access is not
available
Historical data not readily
available
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Slow sales data
processing
Sales marketing data not
accessible during sales
outside work place
Not a flexible system to
access information during
business travel
New IT security levels
need to be implemented
Sales needs new IT System
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PROPOSED SALES & MARKETING SYSTEM
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Customer Relationship Management System (CRM) to
consolidate the following reports.
Historical Sales; Dates (order, delivery, and payments), Unit
and Dollar amounts of each product, Sales by customer (price
paid, cost, margin, and discounts)
Past Marketing Research, Marketing Plans, and Design Awards
Sales Database
Production Records
Profit and Loss Statements
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