OPMA 3306 - 007 (Spring 2011)
INTRODUCTION TO OPERATIONS MANAGEMENT
Class Time: Tue & Thu 1:00 ~ 2:20 PM (COBA 151)
Instructor: Taeuk Kang
Office Number: COBA Room 508
Email Address: taeuk.kang@mavs.uta.edu
 You must send all your class communication using your assigned UTA email account.
 Email is the preferred method of communication. It is student’s responsibility to check his/her email couple
times a day
Office Hours : Monday 1:00 – 2:00 PM & Thursday 10:00 – 11:00 AM, and by appointment
Description of Course Content:
This course is an introduction to concepts and problem-solving techniques important in operations management and
production management (OM). Emphasis is on managerial processes for achieving effective operations in both the
manufacturing and service sectors.
Topics include demand forecasting, capacity management, resource allocation, inventory management, supply chain
management, quality control, and project management. Topics are integrated using a systems model of the
operations of an organization. By the end of this course, you will understand:
• Basic terminology, concepts, and techniques of OM
• Qualitative and quantitative tools used in OM and the appropriate use of these tools
• Relationships among various aspects of OM
• Relationships among OM and other organizational functions such as marketing, product selection and
design, etc.
• OM's role in an organization's competitive ability to achieve a competitive advantage
Student Learning Outcomes:
This course covers multiple subjects involving qualitative and quantitative methods. The student will be able to do
the following tasks.
• Identify and relate operation management concepts with competitive strategy in order to make operational
decisions
• Apply quantitative operation management tools (i.e. forecasting, project management, capacity and
resource planning, scheduling, inventory management and quality management) in order to understand the
outcomes given certain information
• Identify qualitative factors affecting operational characteristics in order to compare different options within
a business setting
• Explain how operation management decisions relate to each other in order to assess the overall impact of
the decision
• Contrast and compare different options related to operation management concepts in order to select the best
option given business and environmental conditions
Requirements:
Students should have taken MATH 1315 or equivalent; thereby students should be comfortable with business math
concepts. Students should understand certain statistical concepts such as population, mean, and standard deviation as
well as be proficient accessing information via the internet and using Microsoft Word, Excel, and PowerPoint.
Required Textbooks and Other Course Materials:
Pearson Custom Business Resources
ISBN-13: 978-0-558-21212-4, ISBN-10 0-558-21212-3
**Available at the UTA bookstore** UTA bookstore website can be found using Follett’s website
http://www.efollett.com then by selecting state and university.
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Material is taken from Operations Management Processes & Supply Chain, 9 th Edition
by Krajewski, Ritzman, & Malhotra
ISBN-13: 978-0-13-606576-0
Grading Policy: The course grade will be determined as follows:
Attendance & Quiz
15%
Exam 1
20%
Exam 2
20%
Exam 3
20%
Final Exam
25%
90 or above
80 - 89
70 - 79
60 - 69
59 or below
A
B
C
D
F
Quizzes:
Students are expected to attend all classes and participate in class discussions. "Pop Quizzes" may be given
occasionally, which may contain short-answer, multiple-choice, and/or true/false questions. All quizzes will be open
book and open note. Quizzes will generally be given at the ending of the class session.
Attendance:
Because of the type of class, attendance is necessary to do well in the class. Attendance will be taken randomly at
the beginning of the class period. Classes will begin on time. Make every effort to be on time. Appropriate class
behavior is expected. Texting, surfing the web, reading the newspaper and cell phones are examples of inappropriate
behaviors.
* This is a very quantitative course. This best way to do well in this class is to work as many practice problems as
possible. You must stay up with the work to be successful.
Students should read the chapter material before class and be prepared to discuss. You will learn more if you
actively listen and participate in class discussions. When possible, you will be given the opportunity to work
problems in class.
* If you must miss class for some reason, you are still responsible for the material you missed.
Homework:
Homework problems may be announced after each class section. Homework will not be collected. These problems
are to reinforce the concepts covered in the class. Students are expected to work on homework and assigned
questions even though they will not be collected. Questions for homework would be reviewed in the review session.
EXAMS
 There will be four exams, including three exams and a final exam.
 For the first three exams, only a one page (one sided) handwritten formula sheet will be allowed.
 The final exam will be comprehensive. (The first three exams are NOT cumulative.)
 For the final exam, two pages (handwritten formula sheets) will be allowed.
 The exams will be closed book and closed notes.
 You will need a scantron, calculator and pencil for each exam. Both the exam booklet and the Scantron
form must be turned in at the conclusion of the exam. Sharing of calculators and the use of a laptop or any
other electronic device will not be allowed during an exam.
 Each exam may consist of true/false, multiple-choice, short-answer, and computational problems. Exams
will cover class lectures, discussions, assigned readings, and other materials used in the course (i.e.,
handouts, overhead slides, assignments, in-class activities, case studies, quizzes, etc.).
 I reserve the right to assign seating for test periods. Students are required to take tests at the scheduled time.
Tests will not be accepted after the end of the scheduled time. When possible, test results will be reviewed
in the next scheduled class time. I will then collect and retain all tests.
 There will be no makeup exams. If you have to miss an exam because of an excusable and verifiable
reason, you must contact me before the exam. Failing to do so or failing to provide documentation of the
reason for absence from a medical doctor or UTA official will result in a grade of zero on the exam. If I
were to excuse you from an interim exam, the weight of the missed exam will be added to the weight of the
final exam.
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Absences based on Religious Beliefs:
A student who misses an examination, work assignment, or other project due to the observance of a religious holy
day will be given the opportunity to complete the work missed within 15 days following the due date of the
assignment, test, or other project missed. To be eligible for such a make-up, the student must notify me in writing
within the first week of classes as to the dates he or she will be absent to observe a religious holy day. Failure to
follow the rules provided above within the time frames listed will result in the absence being considered unexcused.
Refer to http://www.uta.edu/catalog/general/academicreg for further clarification.
Americans With Disabilities Act:
The University of Texas at Arlington is on record as being committed to both the spirit and letter of federal equal
opportunity legislation; reference Public Law 92-112 - The Rehabilitation Act of 1973 as amended. With the
passage of federal legislation entitled Americans with Disabilities Act (ADA), pursuant to section 504 of the
Rehabilitation Act, there is renewed focus on providing this population with the same opportunities enjoyed by all
citizens.
As a faculty member, I am required by law to provide "reasonable accommodations" to students with disabilities, so
as not to discriminate on the basis of that disability. Student responsibility primarily rests with informing faculty of
their need for accommodation and in providing authorized documentation through designated administrative
channels. Information regarding specific diagnostic criteria and policies for obtaining academic accommodations
can be found at www.uta.edu/disability. Also, you may visit the Office for Students with Disabilities in room 102 of
University Hall or call them at (817) 272-3364.
Academic Integrity:
It is the philosophy of The University of Texas at Arlington that academic dishonesty is a completely unacceptable
mode of conduct and will not be tolerated in any form. All persons involved in academic dishonesty will be
disciplined in accordance with University regulations and procedures. Discipline may include suspension or
expulsion from the University.
"Scholastic dishonesty includes but is not limited to cheating, plagiarism, collusion, the submission for credit of any
work or materials that are attributable in whole or in part to another person, taking an examination for another
person, any act designed to give unfair advantage to a student or the attempt to commit such acts." (Regents’ Rules
and Regulations, Series 50101, Section 2.2)
E-Culture Policy:
The University of Texas at Arlington has adopted the University email address as an official means of
communication with students. Through the use of email, UT-Arlington is able to provide students with relevant and
timely information, designed to facilitate student success. In particular, important information concerning
registration, financial aid, payment of bills, and graduation may be sent to students through email.
All students are assigned an email account and information about activating and using it is available at
www.uta.edu/email. New students (first semester at UTA) are able to activate their email account 24 hours after
registering for courses. There is no additional charge to students for using this account, and it remains active as long
as a student is enrolled at UT-Arlington. Students are responsible for checking their email regularly.
Other Policies:
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Classes will begin on time. Make every effort to be on time. Appropriate class behavior is expected. Texting,
surfing the web, reading the newspaper, and using a cell phone are examples of inappropriate behaviors.
Classroom Etiquette - Please use common courtesy in the classroom.
a. Do not talk when others are speaking or interrupt speakers.
b. Students who use or have cell phones, pagers, etc. which make noise during class will be asked to leave.
c. Any electronic devices used during an exam (other than an approved calculator) will result in an automatic
zero (0) on the exam.
d. Reading unrelated material during class is prohibited.
e. If you have a one-time problem with daycare, illness, etc. for your child, inform instructor and your
absence will be excused.
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