Operations Management
PGP 2009-11 II Term
Instructors
Office
Janat Shah
D Block: I Floor
D Krishna Sundar
E Block: I Floor
Devanath Tirupati
D Block: II Floor
Jishnu Hazra
D Block: I Floor
Haritha Saranga
D Block: I Floor
Section
A
B
C
D
E
Sessi
on
Date
1
21 Sept
2
22 Sept
3
28 Sept
4
29 Sept
5
5 Oct
6
6 Oct
7
10 Oct
12 Oct
8
13 Oct
9
19 Oct
e-mail
janat
diatha
devanatht
hazra
harithas
Credits: 3
Phone
3079
3275
3103
3195
3130
TOPICS
Module 1: Process & Capacity Analysis
Operations as a Source of Competitive Advantage;
Performance Measures for Analysing Operations
Read: Chapters 1 & 2 of Text
Process analysis; Concept of Bottleneck, Cycle Time,
Resource Interference; Factors affecting operations
performance
Case: Kristen’s cookie (Pg 189-190 of Text)
Process Analysis of Batching & Assembly Operations
Case: Executive Shirt
Read: Chapter 5 of Text
Analysis of Operating Systems with High Volume and
Low Variety; Comparison between Service and
Manufacturing Organizations;
Case: Shouldice Hospital
Read: Chapter 7 of Text
Performance Analysis of a Service Process;
Case: Manzana Insurance
Capacity Analysis Under Uncertainty: Introduction to
Queueing
Read: Chapter Technical Note 7 (Pg 310-338) of Text
Quiz 1
Analysis of Operating Systems with Low Volume and
High Variety; Product Process Matrix
Case: Donner
Read: Chapter 6 (Pg 223-241) of Text
Module 2: Supply Chain & Coordination
Supply Chain coordination
Read: Beer Game handout
Please get the printout of the spreadsheet to class
Supply Chain Coordination; Beer game Analysis;
1
10
11
12
13
14
15
16
17
18
19
20
20 Oct
Inventory Management: Deterministic Model; Cost
Structure and Trade-offs; Uncertain demand: Continuous
Review Model; Determining Safety Stocks
Read: Chapter 15 of Text
26 October Mid-Term Exam
2 Nov
Inventory Management: Periodic Review; Managing
Inventory of Short-Life Cycle Products: Newsboy model.
Read: Chapter 15 of Text
3 Nov
Efficient versus Responsive supply Chain; Concept of
Postponement; Managing Inventory in a Responsive
Supply Chain;
Case: Hewlett Packard
Read: Chapter 10 of Text
Module 3: Operations Planning & Strategy
16 Nov
Master Operations Scheduling game: Each Group should
bring a Laptop to the Classroom
Read: MOS Game Handout
17 Nov
Concept of Hierarchical approach to Planning; Cost
structure and Planning strategies
Read: Chapter 14 of Text
23 Nov
Master production schedule; Material Requirements
Planning;
Read: Chapter 16 of Text
24 Nov
Just-in-time and Lean Operations;
Lessons from The Goal; Theory of Constraints;
Case: Toyota Motor Manufacturing
Read: Chapter 12 of Text
Chapter 18 (766-785) of Text
21 Nov
Quiz 2
30 Nov
Total Quality Management and Statistical Process Control
and Process Capability; Concept of Six Sigma
Read: Chapter 8 (pg 339-355) and Chapter 6 (Pg 370-386)
of Text
1 Dec
Project Planning and Scheduling: Network Development,
Time cost trade off
Read: Chapter 3 of Text
Case: Reynold Construction Company
7 Dec
Managing Operations in a Global Setting
Case: Applichem
8 Dec
Operations Strategy;
Course Wrap-up
Case: American Connector
Read: Chapter 2 (again) and 9 (pg 404-417)
10 Dec
End-Term Exam
2
Pedagogy
The pedagogy consists of lectures, classroom discussions, group exercises such as case
analyses and a management game.
Text:
Operations Management by Chase, Jacobs, Aquilano and Agarwal, 11th edition.
The Goal by Goldratt and Cox (available in the Library Reserve Section)
Evaluation Plan
Group Assignment:
Two Quizzes:
Mid-term Test:
End Term Test:
20
20
25
35
The midterm and end-term tests will be Open Books and Notes.
Other Information
 The students are expected to work on the cases in groups of five. The process of
formation of groups is left to the students.
 The QAG will inform the composition of each group to their respective instructor by
28 September.
List of handouts:
1. Executive Shirt
2. Shouldice Hospital
3. Manzana Insurance
4. Donner
5. Hewlett Packard
6. Toyota Motor Manufacturing
7. Applichem
8. American Connector
3