Business Management, 13e
CHAPTER
2
Management, Supervision,
and Decision Making
2.1 Increasing Management Effectiveness
2.2 Effective Supervision
2.3 Managing with Information
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Business Management, 13e
2
2.1 Increasing Management
Effectiveness
GOALS
● Identify three important roles successful
managers play in organizations.
● Explain how managers use resources to
accomplish the work of an organization.
● List and explain accepted management
principles.
CHAPTER 2
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Business Management, 13e
3
Management Roles
● A common set of activities that make up an
important part of a managers job.
● Communicators – make sure important information is
gathered, used appropriately, and shared with those
who need it.
● Relationship builders – managers represent their
organization and maintain effective relationships with
others
● Decision makers – effective managers are consistently
on the lookout for new opportunities and areas for
improvement.
CHAPTER 2
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Business Management, 13e
4
Checkpoint
● What are the three roles of successful
managers?
● Communicator
● Relationship Builder
● Decisions Maker
CHAPTER 1
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Business Management, 13e
5
Getting Work Accomplished
CHAPTER 2
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Business Management, 13e
6
Checkpoint
● How can managers make effective decisions
about the work of an organization is
accomplished?
● Managers must carefully consider each of the
types of resources can most effectively used as
they plan, organize, implement, and control the
work of an organization.
CHAPTER 1
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Business Management, 13e
7
Principles of Effective Management
● Effective managers
● Demonstrate commitment to the success of the
organization
● Take responsibility for developing and implementing
plans to achieve the organization’s goals
● Identify the resources and ensure they are available
● Organize and coordinate the work to achieve efficient
and effective operations
● Recognize the importance of employees
● Monitor activities and results
CHAPTER 2
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Business Management, 13e
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Checkpoint
● What are management principles?
● The fundamental guidelines for the decisions and
actions of managers.
CHAPTER 1
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Business Management, 13e
9
2.2 Effective Supervision
GOALS
● Identify the responsibilities of supervisors.
● Describe the day-to-day management
activities of supervisors.
● Discuss ways that businesses can improve the
skills of supervisors.
CHAPTER 2
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Business Management, 13e
10
The Supervisor’s Job
● Subordinate – subject to the authority and
control of another person
● Responsibilities of supervisors
● Communicate the goals and directions of
management to employees
● Explain employee concerns and ideas to
management
● Evaluate and improve employee performance
● Performance Review
CHAPTER 2
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11
The Supervisor’s Job
● Responsibilities of supervisors
● Encourage employees to do their best work
● Use resources efficiently
CHAPTER 2
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Business Management, 13e
12
Checkpoint
● List the responsibilities that are common to all
supervisors?
● Communicating goals and directions
● Keeping management informed
● Evaluating and improving employee performance
● Motivating employees
● Using resources wisely
CHAPTER 1
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Business Management, 13e
13
Managing Day-to-Day Activities
● Scheduling work
● Work Schedules – identify the tasks to be done,
employees assigned to the work and the time
frame for completion of each task.
● Time Management – involves managing work
schedules to achieve maximum peoductivity
● Communicating with employees
● Controlling quality
CHAPTER 2
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Business Management, 13e
14
Checkpoint
● What are some common management tools
used by supervisors and how does it each help
with day-to-day management responsibilities?
● Work Schedules, Memos and Reports, Evaluation
Checklists
CHAPTER 1
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Business Management, 13e
15
Improving Supervisory Skills
● Formal training
● Work coach
● An experienced manager who meets regularly
with a new manager to provide feedback and
advice.
● Self-directed training
CHAPTER 2
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Business Management, 13e
16
2.3 Managing with Information
GOALS
● Explain how management information
systems and business research help managers
with planning and controlling activities.
● Identify the four steps in the problem-solving
process and how the process supports
decision making.
CHAPTER 2
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Business Management, 13e
17
Using Management Information
● Using management information systems
● MIS – a computer based system that stores,
organizes, and provides information about a
business.
● What-if analysis – A systematic way to explore the
consequences of specific choices using computer
software.
● Business research
CHAPTER 2
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Business Management, 13e
18
Checkpoint
● In addition to conducting their own research
what other sources of business research are
available to companies?
● Professional Research organizations
● Research centers and universities faculty
● Federal Government
● Trade and Professional associations
CHAPTER 1
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Business Management, 13e
19
Decision Making
● Problems and decision making
● A difficult situation requiring a solution
● Steps in problem solving
● Identify the problem
● Symptom – a sign or indication of something that
appears to be the problem
● List possible solutions
● Analyze the solutions
● Select the best solution
CHAPTER 2
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Business Management, 13e
20
Problem-Solving Process
CHAPTER 2
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Business Management, 13e
21
Contingency Planning
● An alternative course if action to be followed
if a specific problem arises
● Possible problems
● Alternative approaches
CHAPTER 2
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Business Management, 13e
22
Checkpoint
● List the four steps in problem solving?
● Identify the problem
● Determine possible solutions
● Analyze the solutions
● Select the best solutions
CHAPTER 2
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