IT Business Builder Gary L. Beechum CEO Who is SPC International? • The IT Business Builder • We provide IT Business Operations, Sales & Marketing and Technical Service Delivery Improvement Education & Training Internationally • Host the largest library of IT and Managed Services business improvement and transformation resources in the channel – IT Business Builder Learning Management System – Consulting Engagements – Fulfillment Services Business Transformation SWOT • Our Business Transformation Consulting Engagement is delivered through the following distinct phases: – Provisioning – On-Boarding and Discovery – Recommendations Document Development – Strategic Plan Development – Strategic Guidance Conference Calls – Onsite Strategic Meeting PSA Audit and Optimization Service • Complete PSA Audit – – – – – – – – – – – – – – – – – – Business Set Up Workflow Policies Accounts and contacts Sales Process Onboarding Quotes, Billing, Accounting integration Incident management SLA Management and Alerting Escalation Workflows and Alerting Project Management Problem Management and reporting Customer Complaint Management Customer Satisfaction Structure Time sheet and expense management Outsource Process and Management Summary Reports and Measurements Dashboard setup and use Ticket creation from email SEO Word Press Website 3.0 Evolving to Meet Your Needs In 2014 • Increased focus on ONLINE TRAINING • Massive Expansion of IT Business Builder LMS and Resource Center – – – – – – – – 100 New Video Training Classes available NOW 175 Downloadable Documents and Tools available NOW Boot Camp Sessions Added (from archive of 500 Videos) New Training Classes Added Weekly 30 Best Practice Guides 4 Best Selling Books Audiobooks Much, much more! Largest library for IT providers anywhere! • 872 Videos and Webinars • 1200 Documents and Tools • Marketing Collateral • Agreements and Forms • Best Practice Guides • Business Calculators • Best-Selling Publications • Growing and growing! Business Builder Subscription Partner Role-Specific Training Training Progress Tracked Review and Measure Results WWW.SPC-INTL.COM/INGRAMCLOUD2014 FREE 30 DAY MEMBERSHIP TO SPC INTERNATIONAL’S IT BUSINESS BUILDER TRAINING AND RESOURCE CENTER AND THIS SESSION’S SLIDE DECK AND HANDOUTS Why Are You At Boot Camp? –What Is Your Predominant Business Model? –Are You A Technical Leader? –Are You A Sales Leader? –What Are Your Expectations? –Organization Size? –Start Ups? What Solutions Are You Selling? –Managed Services –Mobility –Unified Communication –Cloud (Cloud Success, Top 150 SP 2102) –Telecomm/ VOIP –Websites –Print Management Define Your Organization –Technical Organization –Sales Organization –Marketing Organization You Are A Marketing Organization Conducting Sales Operations THE FOUR DECISIONS By Verne Harnish “Growth Guy” Gazelles, Inc oPEOPLE oSTRATEGY o EXECUTION oCASH oLEADERSHIP Passion about being a Solution Provider! • What Else Would You be Doing? • Do You Love What You’re Doing? • Selling, Retiring? • Are You A Leader? What’s the Definition of Leadership? What is an Effective Leader? Leadership: Attitude is Everything Self-motivated & ambitious Whatever it takes Set goals Passion and vision Driven to produce long term results Focus on One Key Factor ATTITUDE Rate Yourself On Leadership –4: Excellent Leader –3: Good Leader –2: Fair Leader –1: Poor Leader Leadership Education If you want life to improve, you must improve yourself. John C. Maxwell What’s the ONE WORD that Describes YOU? John C. Maxwell Effective Leader Embraces change Realizes the “right” people are the most important assets – Talent Wins, Hire the Best! Empowers – capable of letting others make decisions or take on responsibility Leadership and People Sometimes People don’t leave companies, they leave bosses! Communication Tools of Leaders • Hold regular team meetings • Hold individual meetings • Coach don’t boss • Show respect • Be accessible • Balance praise and criticism Communicating as a Leader 55% Body Language 38% Tone of Voice 7% Words Spoken Effective Leaders Understand the Importance of TRAINING TRAIN TRAIN TRAIN TRAIN TRAIN What Are Your Pain Points? –Leadership? –Marketing? –Sales? –Service Delivery? –Operations? –Talent Management? –Training? –Vendor Partnering? –MDF? CEO, Sales, & Marketing Track – How to Transition Break- Fix Business to Cloud –Marketing Techniques & Tactics To Sell Cloud Services Any Questions? [email protected] Let’s go to Work ON THE BUSINESS!