Corporate Resources: Directory of Services July 2015 www.northumberland.gov.uk Copyright 2009 Northumberland County Council Corporate Resources: Management Team Lead Executive Director Steven Mason Director of Planning, Economy and Housing Geoff Paul Head of Planning and Housing Karen Ledger Economic and Inclusion Policy Manager Janice Rose Head of Financial and Customer Services Colin Logan Head of Strategic Estates (Interim) Paul Leo Head of Corporate Services Alison Elsdon Operational Services Manager (IT) Neil Arnold www.northumberland.gov.uk Copyright 2009 Northumberland County Council Corporate Resources: Primary Functions Planning, Economy and Housing • Strategic Planning and Housing Policy • Neighbourhood Planning • Infrastructure Planning • Housing Services • Delivery of Affordable Housing • Development Management • Major Developments and Delivery • Development Compliance • Conservation • Corporate Planning • Economic Policy • Social Inclusion Policy • Strategic Transport • Elections and Electoral Registration Corporate Services • Business Support • Communications • Corporate Performance • Corporate Programmes and External Funding • Democratic Services • Human Resources • Organisational Development • Shared Arrangements Information Services Internal Audit Legal Services Procurement Strategic Human Resources Financial and Customer Services • Revenues and Benefits • Customer Services • Registrars and Coroners • Employee Services • Pensions Administration • Income Management • Insurance • Accounts Payable • Accounts Receivable • Systems Administration Strategic Estates • Strategic Estates Management • Asset Management • Building Management • Strategic Financial Management www.northumberland.gov.uk Copyright 2009 Northumberland County Council Corporate Services www.northumberland.gov.uk Copyright 2009 Northumberland County Council Corporate Services: Management Team Head of Corporate Services Alison Elsdon Corporate Services Manager (Corporate Resources) Andy Stewart Corporate Services Manager (Local Services) Alan Mason Corporate Services Manager (Wellbeing & Community Health) Julie Briggs Communications Manager Vacant Democratic Services Manager Jackie Roll www.northumberland.gov.uk Copyright 2009 Northumberland County Council Corporate Services: Main Functions (1) Corporate Services – Finance and Human Resources • • • • • • • • • Benchmarking Budget Preparation and Monitoring (Revenue and Capital) Business Case Modelling and Evaluation of Business Cases Grant Claims – Preparation and Monitoring Human Resources Advice Medium Term Financial Plan Performance Statutory Statement of Accounts and Statistical Returns Tender evaluations (financial element) Corporate Resources Andy Stewart • • • • • • • • • • Asset Accounting Capital Finance Council Tax Modelling Corporate Programmes & External Funding Group Accounts Housing Finance Leasing of Assets Pension Fund Accounting Systems Accounting Treasury Management Local Services Alan Mason • • • Carbon Reduction Commitment Accounting Fire PFI Modelling and Accounting Waste PFI Modelling and Accounting Wellbeing and Community Health Julie Briggs • • • • • Equal Pay PSSEX 1 Return Schools SLA – Budget preparation, Financial Management and Reporting Section 251 Return Whole of Government Accounts Return Communications • Branding • Corporate Communications Strategy • Information Governance including Freedom of Information and Data Protection • Graphic Design • Internal Communications • Marketing Campaigns • Media Relations • Reputation Management • Website and Social Media www.northumberland.gov.uk Copyright 2009 Northumberland County Council Corporate Services: Main Functions (2) Democratic Services Jackie Roll Committee Services • • • • • • • • • Appeal Hearings organisation Common Land and Village Green Searches Community Governance Reviews Council Diary Management Council Meetings Support – planning, preparation, and minute taking Elected Member procedural advice and support Maintenance of Register of Members’ Interests Member Training Web-site Management for Democratic Services Lord Lieutenancy • • Arranging events associated with Royal Visits and other activities of the Lord Lieutenant Co-ordinating Honours nominations, including those for Queen’s Award for Voluntary Service and Queen’s Award for Enterprise and International Trade Member Services • • • Assisting Elected Members with constituency casework for undertaking research where necessary Organising civic events and other ceremonial occasions Providing secretarial and administrative support to all Councillors Overview & Scrutiny • • • • Delivering effective Overview and Scrutiny Developing the work programme for the Scrutiny function Project managing themed scrutiny reviews Providing support to elected members to deliver the work programme www.northumberland.gov.uk Copyright 2009 Northumberland County Council Corporate Services – Shared Arrangements Management Team Lead Executive Director Steven Mason Head of Corporate Services Alison Elsdon Information Services Manager Neil Arnold Legal Services Manager Liam Henry Shared Head of Procurement Teresa Palmer Interim Head of HR Kelly Angus Chief Internal Auditor Allison Mitchell www.northumberland.gov.uk Copyright 2009 Northumberland County Council Corporate Services: Shared Arrangements Information Services Neil Arnold • • • • • • • • • • • • • • Back-up and recovery of core systems Broadband connection and filtering Corporate Gazetteer Database management Data network connecting 300+ sites ICT Training Information Security and data integrity Print Services Provision of a managed ICT service to a number of third parties, including Woodhorn Server and PC/Laptop support Support for Schools administration and curriculum systems Strategic advice and guidance on ICT Systems development, support and maintenance Telephony Legal Services Liam Henry • • • • • • • Advice Advocacy including representation at panels, tribunal, inquiries and court Attendance at Council, Committees and Sub Committees Drafting and review of contracts, agreements, orders and notices etc Enforcement and litigation Investigations Mediations and Negotiations Procurement Teresa Palmer • Design procurement strategies for key areas of spend • Ensure compliance with the procurement rules and regulations • Lead/co-ordinate the establishment of contracts to support Council service delivery • Provide professional procurement advice and guidance • Undertake external third party spend analysis to facilitate cashable savings Strategic Human Resources • • • • • Advice and guidance on HR management matters, including pay, discipline, grievance Develop a people management policy framework that enables flexible working Employee engagement and workforce wellbeing promotion Leadership development support Management support to enable effective workforce development planning and personnel performance management Internal Audit Allison Mitchell • Advice and guidance on governance and control issues • Assurance services for elected members and senior officers • Internal Audit compliance (including risk based audit plans) • Promotion of high governance standards and value for money • Risk management, including delivery of the risk management strategy www.northumberland.gov.uk Copyright 2009 Northumberland County Council Financial and Customer Services www.northumberland.gov.uk Copyright 2009 Northumberland County Council Financial and Customer Services: Management Team Head of Financial and Customer Services Colin Logan Revenues, Benefits and Customer Services Manager Graeme Barnes Financial Transactions Manager Derek Brown Registration and Coronial Services Manager Lorraine Dewison www.northumberland.gov.uk Copyright 2009 Northumberland County Council Financial and Customer Services: Main Functions Revenues, Benefits & Customer Services Financial Transactions Registration and Coronial Services • Assessment, billing and collection of council tax and business rates • Collection and enforcement of sundry debt • Assessment and payment of housing benefit and council tax support • Discretionary housing payments • Corporate fraud investigation • Running the Council’s Contact Centre and Customer Information Points • Transactional HR and Payroll • Member’s expenses • Salary sacrifice • Income management • Bank reconciliation • Insurance • Pensions Administration • Payments • VAT Advice • Registration of birth, deaths and marriages • County Hall reception and post room • ID Card production and system maintenance • Conducting marriage and citizenship ceremonies • Venue licencing • Investigating unnatural or suspicious deaths • Holding inquests to ascertain the cause of death www.northumberland.gov.uk Copyright 2009 Northumberland County Council Financial Services – Revenues, Benefits and Customer Services Revenues, Benefits & Customer Services Manager Graeme Barnes Revenues and Customer Contact Manager Susan Mounsey Benefits and Customer Information Centre Manager Mark Penfold www.northumberland.gov.uk Copyright 2009 Northumberland County Council Revenues, Benefits and Customer Services – Graeme Barnes Revenues and Customer Contact Susan Mounsey • The assessment and billing of council tax for 147,400 properties • Annual council tax collection and enforcement of £143 million • Enforcement of £13 million council tax arrears from prior years • The assessment and billing of business rates for 11,800 properties • Annual National Non Domestic Rates (NNDR) collection and enforcement of £75 million • Enforcement of £4.6 million NNDR arrears from prior years • Collection of £100 million in sundry debt and enforcement of £8.7 million • Compliance with statutory legislation and Council policies • Running the Council’s Contact Centre Benefits and Customer Information Centre Mark Penfold • • • • • • • The assessment and payment of £112 million in housing benefit and council tax support to 32,000 customers The administration and collection of £2.5 million in benefit overpayments Monitor and control expenditure against subsidy forecasts Monitor and control the discretionary housing payment budget Investigation and detection of benefit fraud Compliance with statutory legislation and Council policies Face to face customer contact and the Council’s Information Points www.northumberland.gov.uk Copyright 2009 Northumberland County Council Financial and Customer Services – Financial Transactions Financial Transactions Manager Derek Brown Employee Services Manager Lorraine Summers Section Head Income Management Sandra Sawyer Insurance Manager Nicola Johnson Pensions Administration Manager Alan Whittle Section Head Accounts Payable Shaun McVeigh www.northumberland.gov.uk Copyright 2009 Northumberland County Council Transactions – Derek Brown Employee Services Lorraine Summers • Pre employment verification checking • Payment salaries to employees and members • Payments of salaries to external organisations • Compliance with HMRC requirements • Manage salary sacrifice schemes Income Management Sandra Sawyer • Timely posting of Council income • Reconciliation of main bank accounts • Maintenance of income management system • Management of income and expenditure accounts • Maintenance of mortgages and car loans Insurance Nicola Johnson • Ensure the Council has adequate insurance cover for all its services and risks • Management of the insurance fund • Claims handling both in house and via Insurance company • Provide training to Council departments on insurance risks Pensions Administration Alan Whittle • Administration of the Local Government Pension Scheme and Fire and Rescue Pension Schemes • Provision of advice to members • Annual pensioner news letters • Submission of returns to the Pensions Actuary Accounts Payable Shaun McVeigh • Payment of supplier invoices • Process housing benefit payments • Maintenance of receipting of goods received within the financial system • Construction Industry Scheme tax for HMRC www.northumberland.gov.uk Copyright 2009 Northumberland County Council Financial and Customer Services – Registrars and Coroners Service Manager Registration & Coronial Services Lorraine Dewison Lyn McCauley Team Leader South Annette Thorns Business Support Officer Kathryn Guy Registration & Coroners Support Services Manager Heather Farrar Team Leader North Tony Brown Eric Armstrong Senior Coroner www.northumberland.gov.uk Copyright 2009 Northumberland County Council Registration & Coroners – Lorraine Dewison Registration (South) Lyn McCauley Business Support Annette Thorns • Manage the South East and West Registrars • Statutory responsibility for Registration Service • Deliver birth death still-birth, marriage citizenship ceremonies • Statutory responsibility for stock control • Tell Us Once, coordination and delivery • Provide training and registrar assessment • Liaise and coordinate across local organisations to support business sustainability, quality standards and growth • Manage County Hall and Town Hall receptions • Manage the Council’s postal system and County Hall post room • Manage contracts for postal equipment • Manage the ID card system and production • Manage technical and support staff within the general office • Provide registration duties as required • Budget management for all aspects of the service Registration & Coroners Kathryn Guy Registration (North) Heather Farrar • Develop and manage statutory functions relating to registrars and coroners services • Venue licensing for the Council for 70+ venues • Act as the Superintendent Registrar for county • Manage the TUO service and its operation • Budget responsibility across the service • Administration and support management for coroners • Overall responsibility for purchasing and stock control • Manage citizenship for the County and Home Office Liaison • Manage the North Registrars • Manage the ceremony coordination team and organisation of the marriage programme • Diary management for registration appointments • Rotas and service planning to cover ceremonies • Marketing and Promotion • Promote and provide training registrar assessment • Liaison and coordination across local organisations to support business sustainability, quality standards and growth HM Coroners Tony Brown Eric Armstrong • Coroners are independent druidical officers reporting directly to the Chief Coroner at the Ministry of Justice • Investigating unnatural or suspicious deaths • Holding Inquests to ascertain the cause of death www.northumberland.gov.uk Copyright 2009 Northumberland County Council Strategic Estates www.northumberland.gov.uk Copyright 2009 Northumberland County Council Strategic Estates: Management Team Head of Strategic Estates (Interim) Paul Leo Strategic Estates Team Manager Mike Robbins Accommodation Group www.northumberland.gov.uk Copyright 2009 Northumberland County Council Strategic Estates: Main Functions Strategic Estates Team Mike Robbins • Asset Management of Council Property • Management of leases • Ensure Corporate Landlord function is carried out • Ensure financial return from investment and surplus properties are maximised, with consideration of the Council’s policy priorities Accommodation Group • Deliver a smaller, better quality, corporate estate • Challenge the Council’s current service delivery model • Develop an effective Corporate Landlord function And thereby: • Reduce overall revenue costs for the organisation • Deliver capital receipts that represent best value for the Council when disposing of property assets • Contribute towards the Council’s carbon reduction commitment • Contribute towards delivering the corporate plan www.northumberland.gov.uk Copyright 2009 Northumberland County Council Planning, Economy and Housing www.northumberland.gov.uk Copyright 2009 Northumberland County Council Planning, Economy and Housing: Management Team Director of Planning, Economy and Housing Geoff Paul Head of Planning and Housing Services Karen Ledger Strategic Planning and Housing Manager Jo-Anne Garrick Development and Delivery Manager Mark Ketley Economic and Inclusion Policy Manager Janice Rose Elections Manager (Interim) Angus Taylor www.northumberland.gov.uk Copyright 2009 Northumberland County Council Planning, Economy and Housing: Main Functions Planning and Housing Services Strategic Planning & Housing • Local Plan • Housing Policy • Neighbourhood Planning • Community Infrastructure Levy • Infrastructure Planning • Landscape Policy • Minerals and Waste (development management and policy) • Renewable Energy • Homelessness • Private Sector Housing • Housing Provision Development & Delivery • Urban & Rural Development Management • Major Development and Projects • Development Delivery • Affordable Housing • Highways Development Management • Planning Monitoring and Enforcement • Central Registry • Conservation Economic and Inclusion Policy • Economic Policy • Local Enterprise Partnership and Combined Authority Relations • Employability and Skills Policy • Strategic Transport Policy • Sustainable Travel • Social Inclusion Policy • Consultation and Engagement • Voluntary and Community Sector (VCS) Relations • Social Enterprise • Passenger Transport • Community Transport Elections and Electoral Registration • Maintenance of Electoral Roll • Management of Parliamentary General, European, Police County Commissioner, County Council and Parish Council election processes, including any by-elections • Referendums Management • Polling Stations • Boundary Maintenance • Voter Fraud • Postal Votes • Proxy Votes • Elections Training for Members & Staff www.northumberland.gov.uk Copyright 2009 Northumberland County Council Planning and Housing Services – Strategic Planning and Housing Policy Strategic Planning and Housing Manager Jo-Anne Garrick Planning and Housing Policy Manager Joan Sanderson Communities and Infrastructure Manager David English Specialist Planning Services Manager Frances Wilkinson Housing Services Manager Julie Young www.northumberland.gov.uk Copyright 2009 Northumberland County Council Strategic Planning and Housing – Jo-Anne Garrick Planning and Housing Policy Joan Sanderson • • • • • • • • • • • Local Plan Core Strategy Delivery Document Housing Policy Housing Strategy Homelessness Strategy Employment Land Review Retail and Town Centres Monitoring Five year housing land supply Duty to co-operate Communities and Infrastructure David English Specialist Planning Services Frances Wilkinson • Neighbourhood Planning • Infrastructure Planning • Community Infrastructure Levy • Viability • Minerals Development Management and Policy • Waste Development Management and Policy • Joint working on minerals and waste • Renewable Energy Development Management and Policy • Environment Policy • Landscape Policy Housing Services Julie Young • Provision and management of temporary accommodation • Housing register • Homefinder • Management of council-owned Gypsy Roma Traveller Sites • Landlord and tenant accreditation • Empty Homes • Financial Assistance Policy www.northumberland.gov.uk Copyright 2009 Northumberland County Council Planning and Housing Services – Development and Delivery Development and Delivery Manager Mark Ketley Urban and Rural Development Manager Liz Sinnamon Major Development & Delivery Manager Bart Milburn Conservation Manager Sara Rushton Chris Burgess www.northumberland.gov.uk Copyright 2009 Northumberland County Council Development and Delivery – Mark Ketley Urban and Rural Development Management • Development Management • Urban and Rural Delivery • Monitoring and Enforcement • Central Registry Major Developments and Delivery Julie Seaton Conservation Manager Sara Rushton Chris Burgess • Major Developments and Projects • Affordable Housing Delivery • Highways Development Management • Development Delivery • Planning Performance Agreements • Major Developers’ Liaison • Funding Opportunities from Government initiatives to stimulate development delivery • • • • Building Conservation Archaeology Ecology Areas of Outstanding Natural Beauty • European Marine Site • Conservation Projects www.northumberland.gov.uk Copyright 2009 Northumberland County Council Planning, Economy and Housing – Economic and Inclusion Policy Economic and Inclusion Policy Manager Janice Rose Principal Policy Officer (Economic/Transport) Stuart McNaughton Senior Economic Policy Officer Rob Strettle Principal Policy Officer (Inclusion) Kirsten Francis Public Transport Strategy Manager Vacant Social Enterprise Manager Tony Kirsop www.northumberland.gov.uk Copyright 2009 Northumberland County Council Economic and Inclusion Policy – Janice Rose • • • • • • • • • • • Economic Policy Inclusion Policy Stuart McNaughton Kirsten Frances Economic Policy Economic Strategy Economic Assessment Local Enterprise Partnership Relations Combined Authority Relations Employability and Skills Policy University Partnerships Strategic Transport Policy Major Transport Scheme Feasibility Local Transport Plan Sustainable Travel • Social Inclusion Policy • Anti-Poverty Issues, including supporting the impact of Welfare Reform • Rural development policy • Public Consultation and Engagement Coordination • Perception Surveys and People’s Panel • Voluntary and Community Sector (VCS) Relations • Community Rights • Social Enterprise • Passenger Transport • Community Transport www.northumberland.gov.uk Copyright 2009 Northumberland County Council