Corporate Resources:
Directory of Services
July 2015
www.northumberland.gov.uk
Copyright 2009 Northumberland County Council
Corporate Resources: Management Team
Lead Executive
Director
Steven Mason
Director of Planning,
Economy and Housing
Geoff Paul
Head of Planning and
Housing
Karen Ledger
Economic and
Inclusion Policy
Manager
Janice Rose
Head of Financial and
Customer Services
Colin Logan
Head of Strategic
Estates (Interim)
Paul Leo
Head of Corporate
Services
Alison Elsdon
Operational Services
Manager (IT)
Neil Arnold
www.northumberland.gov.uk
Copyright 2009 Northumberland County Council
Corporate Resources: Primary Functions
Planning, Economy
and Housing
• Strategic Planning and
Housing Policy
• Neighbourhood
Planning
• Infrastructure Planning
• Housing Services
• Delivery of Affordable
Housing
• Development
Management
• Major Developments
and Delivery
• Development
Compliance
• Conservation
• Corporate Planning
• Economic Policy
• Social Inclusion Policy
• Strategic Transport
• Elections and Electoral
Registration
Corporate Services
• Business Support
• Communications
• Corporate
Performance
• Corporate
Programmes and
External Funding
• Democratic Services
• Human Resources
• Organisational
Development
• Shared
Arrangements
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Information Services
Internal Audit
Legal Services
Procurement
Strategic Human
Resources
Financial and
Customer Services
• Revenues and
Benefits
• Customer Services
• Registrars and
Coroners
• Employee Services
• Pensions
Administration
• Income
Management
• Insurance
• Accounts Payable
• Accounts Receivable
• Systems
Administration
Strategic Estates
• Strategic Estates
Management
• Asset Management
• Building
Management
• Strategic Financial
Management
www.northumberland.gov.uk
Copyright 2009 Northumberland County Council
Corporate Services
www.northumberland.gov.uk
Copyright 2009 Northumberland County Council
Corporate Services: Management Team
Head of Corporate
Services
Alison Elsdon
Corporate Services
Manager (Corporate
Resources)
Andy Stewart
Corporate Services
Manager (Local Services)
Alan Mason
Corporate Services
Manager (Wellbeing &
Community Health)
Julie Briggs
Communications Manager
Vacant
Democratic Services
Manager
Jackie Roll
www.northumberland.gov.uk
Copyright 2009 Northumberland County Council
Corporate Services: Main Functions (1)
Corporate Services – Finance and Human Resources
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Benchmarking
Budget Preparation and Monitoring (Revenue and Capital)
Business Case Modelling and Evaluation of Business Cases
Grant Claims – Preparation and Monitoring
Human Resources Advice
Medium Term Financial Plan
Performance
Statutory Statement of Accounts and Statistical Returns
Tender evaluations (financial element)
Corporate Resources
Andy Stewart
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Asset Accounting
Capital Finance
Council Tax Modelling
Corporate Programmes &
External Funding
Group Accounts
Housing Finance
Leasing of Assets
Pension Fund Accounting
Systems Accounting
Treasury Management
Local Services
Alan Mason
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Carbon Reduction
Commitment Accounting
Fire PFI Modelling and
Accounting
Waste PFI Modelling and
Accounting
Wellbeing and
Community Health
Julie Briggs
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Equal Pay
PSSEX 1 Return
Schools SLA – Budget
preparation, Financial
Management and
Reporting
Section 251 Return
Whole of Government
Accounts Return
Communications
• Branding
• Corporate
Communications
Strategy
• Information
Governance
including Freedom of
Information and Data
Protection
• Graphic Design
• Internal
Communications
• Marketing
Campaigns
• Media Relations
• Reputation
Management
• Website and Social
Media
www.northumberland.gov.uk
Copyright 2009 Northumberland County Council
Corporate Services: Main Functions (2)
Democratic Services
Jackie Roll
Committee Services
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Appeal Hearings
organisation
Common Land and
Village Green Searches
Community Governance
Reviews
Council Diary
Management
Council Meetings
Support – planning,
preparation, and minute
taking
Elected Member
procedural advice and
support
Maintenance of Register
of Members’ Interests
Member Training
Web-site Management
for Democratic Services
Lord Lieutenancy
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Arranging events
associated with Royal
Visits and other activities
of the Lord Lieutenant
Co-ordinating Honours
nominations, including
those for Queen’s Award
for Voluntary Service and
Queen’s Award for
Enterprise and
International Trade
Member Services
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Assisting Elected
Members with
constituency casework
for undertaking research
where necessary
Organising civic events
and other ceremonial
occasions
Providing secretarial and
administrative support to
all Councillors
Overview & Scrutiny
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Delivering effective
Overview and Scrutiny
Developing the work
programme for the
Scrutiny function
Project managing
themed scrutiny reviews
Providing support to
elected members to
deliver the work
programme
www.northumberland.gov.uk
Copyright 2009 Northumberland County Council
Corporate Services – Shared Arrangements
Management Team
Lead Executive
Director
Steven Mason
Head of Corporate
Services
Alison Elsdon
Information Services
Manager
Neil Arnold
Legal Services
Manager
Liam Henry
Shared Head of
Procurement
Teresa Palmer
Interim Head of HR
Kelly Angus
Chief Internal Auditor
Allison Mitchell
www.northumberland.gov.uk
Copyright 2009 Northumberland County Council
Corporate Services: Shared Arrangements
Information Services
Neil Arnold
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Back-up and recovery of
core systems
Broadband connection
and filtering
Corporate Gazetteer
Database management
Data network connecting
300+ sites
ICT Training
Information Security and
data integrity
Print Services
Provision of a managed
ICT service to a number
of third parties, including
Woodhorn
Server and PC/Laptop
support
Support for Schools
administration and
curriculum systems
Strategic advice and
guidance on ICT
Systems development,
support and maintenance
Telephony
Legal Services
Liam Henry
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Advice
Advocacy including representation at
panels, tribunal, inquiries and court
Attendance at Council, Committees and
Sub Committees
Drafting and review of contracts,
agreements, orders and notices etc
Enforcement and litigation
Investigations
Mediations and Negotiations
Procurement
Teresa Palmer
• Design procurement strategies for key areas
of spend
• Ensure compliance with the procurement
rules and regulations
• Lead/co-ordinate the establishment of
contracts to support Council service delivery
• Provide professional procurement advice
and guidance
• Undertake external third party spend
analysis to facilitate cashable savings
Strategic Human Resources
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Advice and guidance on HR management
matters, including pay, discipline, grievance
Develop a people management policy
framework that enables flexible working
Employee engagement and workforce
wellbeing promotion
Leadership development support
Management support to enable effective
workforce development planning and
personnel performance management
Internal Audit
Allison Mitchell
• Advice and guidance on governance and
control issues
• Assurance services for elected members
and senior officers
• Internal Audit compliance (including risk
based audit plans)
• Promotion of high governance standards
and value for money
• Risk management, including delivery of the
risk management strategy
www.northumberland.gov.uk
Copyright 2009 Northumberland County Council
Financial and Customer
Services
www.northumberland.gov.uk
Copyright 2009 Northumberland County Council
Financial and Customer Services: Management Team
Head of Financial and
Customer Services
Colin Logan
Revenues, Benefits and
Customer Services
Manager
Graeme Barnes
Financial Transactions
Manager
Derek Brown
Registration and Coronial
Services Manager
Lorraine Dewison
www.northumberland.gov.uk
Copyright 2009 Northumberland County Council
Financial and Customer Services: Main Functions
Revenues, Benefits &
Customer Services
Financial
Transactions
Registration and
Coronial Services
• Assessment, billing
and collection of
council tax and
business rates
• Collection and
enforcement of sundry
debt
• Assessment and
payment of housing
benefit and council tax
support
• Discretionary housing
payments
• Corporate fraud
investigation
• Running the Council’s
Contact Centre and
Customer Information
Points
• Transactional HR
and Payroll
• Member’s expenses
• Salary sacrifice
• Income
management
• Bank reconciliation
• Insurance
• Pensions
Administration
• Payments
• VAT Advice
• Registration of birth,
deaths and
marriages
• County Hall
reception and post
room
• ID Card production
and system
maintenance
• Conducting marriage
and citizenship
ceremonies
• Venue licencing
• Investigating
unnatural or
suspicious deaths
• Holding inquests to
ascertain the cause
of death
www.northumberland.gov.uk
Copyright 2009 Northumberland County Council
Financial Services – Revenues, Benefits and Customer Services
Revenues, Benefits &
Customer Services
Manager
Graeme Barnes
Revenues and
Customer Contact
Manager
Susan Mounsey
Benefits and Customer
Information Centre
Manager
Mark Penfold
www.northumberland.gov.uk
Copyright 2009 Northumberland County Council
Revenues, Benefits and Customer Services – Graeme Barnes
Revenues and Customer Contact
Susan Mounsey
• The assessment and billing of
council tax for 147,400 properties
• Annual council tax collection and
enforcement of £143 million
• Enforcement of £13 million council
tax arrears from prior years
• The assessment and billing of
business rates for 11,800 properties
• Annual National Non Domestic
Rates (NNDR) collection and
enforcement of £75 million
• Enforcement of £4.6 million NNDR
arrears from prior years
• Collection of £100 million in sundry
debt and enforcement of £8.7 million
• Compliance with statutory legislation
and Council policies
• Running the Council’s Contact
Centre
Benefits and Customer Information
Centre
Mark Penfold
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The assessment and payment of
£112 million in housing benefit and
council tax support to 32,000
customers
The administration and collection
of £2.5 million in benefit
overpayments
Monitor and control expenditure
against subsidy forecasts
Monitor and control the
discretionary housing payment
budget
Investigation and detection of
benefit fraud
Compliance with statutory
legislation and Council policies
Face to face customer contact and
the Council’s Information Points
www.northumberland.gov.uk
Copyright 2009 Northumberland County Council
Financial and Customer Services – Financial Transactions
Financial Transactions
Manager
Derek Brown
Employee Services
Manager
Lorraine Summers
Section Head Income
Management
Sandra Sawyer
Insurance Manager
Nicola Johnson
Pensions Administration
Manager
Alan Whittle
Section Head Accounts
Payable
Shaun McVeigh
www.northumberland.gov.uk
Copyright 2009 Northumberland County Council
Transactions – Derek Brown
Employee Services
Lorraine Summers
• Pre employment
verification
checking
• Payment
salaries to
employees and
members
• Payments of
salaries to
external
organisations
• Compliance with
HMRC
requirements
• Manage salary
sacrifice
schemes
Income
Management
Sandra Sawyer
• Timely posting of
Council income
• Reconciliation of
main bank
accounts
• Maintenance of
income
management
system
• Management of
income and
expenditure
accounts
• Maintenance of
mortgages and
car loans
Insurance
Nicola Johnson
• Ensure the
Council has
adequate
insurance cover
for all its
services and
risks
• Management of
the insurance
fund
• Claims handling
both in house
and via
Insurance
company
• Provide training
to Council
departments on
insurance risks
Pensions
Administration
Alan Whittle
• Administration of
the Local
Government
Pension
Scheme and
Fire and Rescue
Pension
Schemes
• Provision of
advice to
members
• Annual
pensioner news
letters
• Submission of
returns to the
Pensions
Actuary
Accounts Payable
Shaun McVeigh
• Payment of
supplier invoices
• Process housing
benefit
payments
• Maintenance of
receipting of
goods received
within the
financial system
• Construction
Industry Scheme
tax for HMRC
www.northumberland.gov.uk
Copyright 2009 Northumberland County Council
Financial and Customer Services – Registrars and Coroners
Service Manager
Registration & Coronial
Services
Lorraine Dewison
Lyn McCauley
Team Leader South
Annette Thorns
Business Support Officer
Kathryn Guy
Registration & Coroners
Support Services
Manager
Heather Farrar
Team Leader North
Tony Brown
Eric Armstrong
Senior Coroner
www.northumberland.gov.uk
Copyright 2009 Northumberland County Council
Registration & Coroners – Lorraine Dewison
Registration (South)
Lyn McCauley
Business Support
Annette Thorns
• Manage the South
East and West
Registrars
• Statutory
responsibility for
Registration Service
• Deliver birth death
still-birth, marriage
citizenship
ceremonies
• Statutory
responsibility for
stock control
• Tell Us Once,
coordination and
delivery
• Provide training and
registrar assessment
• Liaise and coordinate
across local
organisations to
support business
sustainability, quality
standards and
growth
• Manage County Hall
and Town Hall
receptions
• Manage the
Council’s postal
system and County
Hall post room
• Manage contracts
for postal equipment
• Manage the ID card
system and
production
• Manage technical
and support staff
within the general
office
• Provide registration
duties as required
• Budget management
for all aspects of the
service
Registration &
Coroners
Kathryn Guy
Registration (North)
Heather Farrar
• Develop and manage
statutory functions
relating to registrars
and coroners
services
• Venue licensing for
the Council for 70+
venues
• Act as the
Superintendent
Registrar for county
• Manage the TUO
service and its
operation
• Budget responsibility
across the service
• Administration and
support management
for coroners
• Overall responsibility
for purchasing and
stock control
• Manage citizenship
for the County and
Home Office Liaison
• Manage the North
Registrars
• Manage the
ceremony coordination team and
organisation of the
marriage programme
• Diary management
for registration
appointments
• Rotas and service
planning to cover
ceremonies
• Marketing and
Promotion
• Promote and provide
training registrar
assessment
• Liaison and
coordination across
local organisations to
support business
sustainability, quality
standards and
growth
HM Coroners
Tony Brown
Eric Armstrong
• Coroners are
independent druidical
officers reporting
directly to the Chief
Coroner at the
Ministry of Justice
• Investigating
unnatural or
suspicious deaths
• Holding Inquests to
ascertain the cause
of death
www.northumberland.gov.uk
Copyright 2009 Northumberland County Council
Strategic Estates
www.northumberland.gov.uk
Copyright 2009 Northumberland County Council
Strategic Estates: Management Team
Head of Strategic
Estates (Interim)
Paul Leo
Strategic Estates
Team Manager
Mike Robbins
Accommodation
Group
www.northumberland.gov.uk
Copyright 2009 Northumberland County Council
Strategic Estates: Main Functions
Strategic Estates Team
Mike Robbins
• Asset Management of Council
Property
• Management of leases
• Ensure Corporate Landlord
function is carried out
• Ensure financial return from
investment and surplus properties
are maximised, with consideration
of the Council’s policy priorities
Accommodation Group
• Deliver a smaller, better quality,
corporate estate
• Challenge the Council’s current
service delivery model
• Develop an effective Corporate
Landlord function
And thereby:
• Reduce overall revenue costs for
the organisation
• Deliver capital receipts that
represent best value for the
Council when disposing of
property assets
• Contribute towards the Council’s
carbon reduction commitment
• Contribute towards delivering the
corporate plan
www.northumberland.gov.uk
Copyright 2009 Northumberland County Council
Planning, Economy and
Housing
www.northumberland.gov.uk
Copyright 2009 Northumberland County Council
Planning, Economy and Housing: Management Team
Director of Planning,
Economy and Housing
Geoff Paul
Head of Planning and
Housing Services
Karen Ledger
Strategic Planning and
Housing Manager
Jo-Anne Garrick
Development and
Delivery Manager
Mark Ketley
Economic and Inclusion
Policy Manager
Janice Rose
Elections Manager
(Interim)
Angus Taylor
www.northumberland.gov.uk
Copyright 2009 Northumberland County Council
Planning, Economy and Housing: Main Functions
Planning and Housing Services
Strategic Planning &
Housing
• Local Plan
• Housing Policy
• Neighbourhood
Planning
• Community
Infrastructure Levy
• Infrastructure Planning
• Landscape Policy
• Minerals and Waste
(development
management and
policy)
• Renewable Energy
• Homelessness
• Private Sector Housing
• Housing Provision
Development &
Delivery
• Urban & Rural
Development
Management
• Major Development
and Projects
• Development Delivery
• Affordable Housing
• Highways
Development
Management
• Planning Monitoring
and Enforcement
• Central Registry
• Conservation
Economic and
Inclusion Policy
• Economic Policy
• Local Enterprise
Partnership and
Combined Authority
Relations
• Employability and
Skills Policy
• Strategic Transport
Policy
• Sustainable Travel
• Social Inclusion Policy
• Consultation and
Engagement
• Voluntary and
Community Sector
(VCS) Relations
• Social Enterprise
• Passenger Transport
• Community Transport
Elections and
Electoral
Registration
• Maintenance of
Electoral Roll
• Management of
Parliamentary
General, European,
Police County
Commissioner, County
Council and Parish
Council election
processes, including
any by-elections
• Referendums
Management
• Polling Stations
• Boundary
Maintenance
• Voter Fraud
• Postal Votes
• Proxy Votes
• Elections Training for
Members & Staff
www.northumberland.gov.uk
Copyright 2009 Northumberland County Council
Planning and Housing Services – Strategic Planning and Housing Policy
Strategic Planning
and Housing Manager
Jo-Anne Garrick
Planning and Housing
Policy Manager
Joan Sanderson
Communities and
Infrastructure
Manager
David English
Specialist Planning
Services Manager
Frances Wilkinson
Housing Services
Manager
Julie Young
www.northumberland.gov.uk
Copyright 2009 Northumberland County Council
Strategic Planning and Housing – Jo-Anne Garrick
Planning and Housing
Policy
Joan Sanderson
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Local Plan
Core Strategy
Delivery Document
Housing Policy
Housing Strategy
Homelessness
Strategy
Employment Land
Review
Retail and Town
Centres
Monitoring
Five year housing land
supply
Duty to co-operate
Communities and
Infrastructure
David English
Specialist Planning
Services
Frances Wilkinson
• Neighbourhood
Planning
• Infrastructure Planning
• Community
Infrastructure Levy
• Viability
• Minerals Development
Management and
Policy
• Waste Development
Management and
Policy
• Joint working on
minerals and waste
• Renewable Energy
Development
Management and
Policy
• Environment Policy
• Landscape Policy
Housing Services
Julie Young
• Provision and
management of
temporary
accommodation
• Housing register
• Homefinder
• Management of
council-owned Gypsy
Roma Traveller Sites
• Landlord and tenant
accreditation
• Empty Homes
• Financial Assistance
Policy
www.northumberland.gov.uk
Copyright 2009 Northumberland County Council
Planning and Housing Services – Development and Delivery
Development and
Delivery Manager
Mark Ketley
Urban and Rural
Development
Manager
Liz Sinnamon
Major Development
& Delivery Manager
Bart Milburn
Conservation
Manager
Sara Rushton
Chris Burgess
www.northumberland.gov.uk
Copyright 2009 Northumberland County Council
Development and Delivery – Mark Ketley
Urban and Rural
Development
Management
• Development
Management
• Urban and Rural
Delivery
• Monitoring and
Enforcement
• Central Registry
Major Developments and
Delivery
Julie Seaton
Conservation Manager
Sara Rushton
Chris Burgess
• Major Developments
and Projects
• Affordable Housing
Delivery
• Highways
Development
Management
• Development Delivery
• Planning Performance
Agreements
• Major Developers’
Liaison
• Funding Opportunities
from Government
initiatives to stimulate
development delivery
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Building Conservation
Archaeology
Ecology
Areas of Outstanding
Natural Beauty
• European Marine Site
• Conservation Projects
www.northumberland.gov.uk
Copyright 2009 Northumberland County Council
Planning, Economy and Housing – Economic and Inclusion Policy
Economic and Inclusion
Policy Manager
Janice Rose
Principal Policy Officer
(Economic/Transport)
Stuart McNaughton
Senior Economic Policy
Officer
Rob Strettle
Principal Policy Officer
(Inclusion)
Kirsten Francis
Public Transport
Strategy Manager
Vacant
Social Enterprise
Manager
Tony Kirsop
www.northumberland.gov.uk
Copyright 2009 Northumberland County Council
Economic and Inclusion Policy – Janice Rose
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Economic Policy
Inclusion Policy
Stuart McNaughton
Kirsten Frances
Economic Policy
Economic Strategy
Economic Assessment
Local Enterprise
Partnership Relations
Combined Authority
Relations
Employability and
Skills Policy
University
Partnerships
Strategic Transport
Policy
Major Transport
Scheme Feasibility
Local Transport Plan
Sustainable Travel
• Social Inclusion Policy
• Anti-Poverty Issues,
including supporting
the impact of Welfare
Reform
• Rural development
policy
• Public Consultation
and Engagement
Coordination
• Perception Surveys
and People’s Panel
• Voluntary and
Community Sector
(VCS) Relations
• Community Rights
• Social Enterprise
• Passenger Transport
• Community Transport
www.northumberland.gov.uk
Copyright 2009 Northumberland County Council