JOB DESCRIPTION
JOB TITLE:
Housing and Social Care Options Adviser
LOCATION:
Ashington Office
ACCOUNTABLE TO:
Information & Advice Manager
REPORTING TO:
Information & Advice Manager
RESPONSIBLE FOR:
None
HOURS:
28 hours pw
LENGTH OF CONTRACT 18 months from October 2013
PURPOSE:
To provide a Housing & Care Options information,
advice and support service to older people in
Northumberland through casework, one off
advices/information (including by telephone) and
through talks to older people and professionals at
events. All will be delivered working in partnership
with the National First Stop service.
MAIN DUTIES:
In consultation with the Information & Advice (I&A) Manager the person
appointed will work as part of a team of paid and voluntary staff, including with
a one day per week advocate working on the same project:

To deliver a housing and social care options casework service to older
people (50+ and/or to friends and relatives) and to provide housing and
social care options information and advice by telephone including legal
advice, practical support and signposting to specialist services

To deliver talks to older people and to the statutory and voluntary sector in
Northumberland raising awareness of rights and to promote national and
local advice services

To manage own caseload with minimal supervision;

To carry out home visits, outreach work and presentations as necessary;

To assist in developing the knowledge of generalist volunteers around
housing and social care issues;
JD HSCOA Aug 13
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
To help raise and maintain awareness of the service within the statutory
and voluntary sector;

To maintain detailed confidential case records, files and statistics both on
paper and on computer;

To provide written progress reports for the I&A manager;

To comply with the monitoring requirements and targets set by the funder;

To keep up to date with legislation and case law and undertake
appropriate research and training;

To prepare for and attend relevant supervision sessions/team
meetings/other internal meetings as appropriate;

To attend external meetings in consultation with the I&A Manager as
appropriate;

To work with the I&A Manager and First Stop to develop and promote a
range of housing and care options information materials

To work with the I&A Manager and First Stop to develop and improve
client feedback mechanisms

To abide by health and safety guidelines and share responsibility for own
safety and that of colleagues;

To abide by Age UK Northumberland’s (AUKN) confidentiality, data
protection and safeguarding policies and by relevant Data Protection
legislation

To implement AUKN’s equal opportunities policy both internally and in the
delivery of services to the public;

To adhere to AUKN’s organisational policies and procedures

To undertake any other duties and responsibilities of an equivalent nature
as delegated by the I&A Manager.
Signed:
JD HSCOA Aug 13
Date:
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