ITS
Educational Technology
Services
Educational Technology Services
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Mission: Support and service of Faculty technology needs
and applications
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Emphasis: Instructional methods that may strategically
benefit from emerging technologies, to enhance and
expand student learning.
Strategies for integrating teaching with various forms of delivery, media
and technology resources
http://www.intech.mnsu.edu/new
ETS Overview
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Video Production and Streaming Media
ITV and Video Services
Multimedia Classroom Support
Instructional Management Systems
Instructional Design
Desire2Learn Support Services
Video Production and Streaming
Media
Providing Digital Video Production
and Streaming Media Support
Jerry Anderson
Streaming Media Server
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Live Event Streaming
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Mock Interviews - COB
Speeches – COE
Student Teaching Sessions - COE
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• Graduation
• WebCast Audio/Video Conferences
• KMSU Live
PDA – Wireless Initiatives
• Athletic Training
• Audience Response
• Electronic Medical Handbook
• Geography
• GPS Interface for Mapping
• Intro to GPS courses
• Construction Management
Online Collaboration for Distance Learning
• Synchronous Online Learning
• Live audio/video via browser
• Interactive whiteboard
• Live application sharing
• Remote student teaching observation
Administrative Uses
• Multipoint meeting via browser
• Save travel time
• Versatility
ITV and Video Services
Providing ITV Classroom support,
Photo and Video Services
Joe Nechanicky
ITV (Interactive Television)
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Purpose of Interactive Television
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To provide access to, and distribute academic programs
originating from Minnesota State University, Mankato to
remote located students through out the state of Minnesota.
To Supplement and support students using other forms of
distant learning opportunities, such as on line learning.
ITV rooms AH 322/TR E224
 ITV related services:
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Schedule ITV class time, rooms and facilities at MSU and
remote receive sites
Provide specialized technology for instructors
Typical MSU ITV Room
Video Conference Facilities
• ML 3012
• ML 2042
• ML 94B
• Portable Unit
Video Production Studio
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Purpose: To instruct and assist faculty in the use of
digital video production hardware and software.
Video programs available:
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iMovie (Mac)
Movie Maker (PC)
Pinnacle Studio 9
Camtasia
Visual Presenter
Snag it
Others
Instruction and Services
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Instruction:
• Digital Video production techniques
• Digital Video editing techniques
• Gold Wave Analog to digital audio processing
Video support:
• Assist faculty in the development of video clips for use in off
line and on line class presentations
• Development of special video campus wide projects such as
MSUM’s convocation video, recruitment videos for
departments and colleges
• Assist faculty on their video projects in the lab
• Advisement on purchases of video equipment for faculty
(cameras, editing software, computer specifications etc)
Multimedia Classroom Support
Providing Multimedia Technology
and Support for Classrooms
Matthew Clay
Multimedia Classrooms and Usage
167
95
147
85
200
180
147
160
75
65
59
62
64
64
140
61
99
101
120
55
100
45
80
35
60
40
13
13
2
20
2005 Fall
Multimedia Rooms
2005 Spring
% Usage
2004
2003
2002
2001
2000
1999
Spring 2005
Fall 2004
Spring 2004
Fall 2003
Spring 2003
25
0
Multimedia Classroom Information
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Level 2 Rooms*
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Multimedia Projector
Laptop Hookup
Document Camera
DVD/VCR
Instructional Video
Level 3 Rooms*
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All Level 2 equipment plus
Microphone
Built-in Dell and Macintosh
Instructional Video
*All rooms are keyed the same.
*Some rooms have Smart Boards in them
Multimedia Classroom Projects
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Created and started to implement a 4 year
recycling plan this year.
Working closely with facilities for upgrades
and remodels.
Creating specialized classroom upgrades for
particular departments.
Faculty Training
Audience Response Systems
E-control
Surplus Auction
Ongoing Classroom Support
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Classrooms require a high level of support and
maintenance.
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Bi-weekly room checks
Our goal is to respond to a problem in a classroom
within minutes of a call.
Help departments with non-standard equipment
trouble shoot any problems they may have.
Offer training on how to use the equipment and
incorporate it into the classroom.
Instructional
Management Systems
Providing D2L/Educator support to
students, faculty, and staff.
Site administrator/trainer
Jeff Henline
Who are we?
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Local IMS support staff
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2 full time staff
3 student employees
5 days/week, 8:00a-5:00p
Providing support via:
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RightNow knowledgebase
Email (desire2learn@mnsu.edu)
Phone (507.389.3295)
Live chat (ProvideSupport)
Support Usage (since Aug. 2004)
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Email
• 4,293 sent emails (about 20/day)
RightNow
• 187 incidents
Live chat
• 170 incidents
Desire2Learn Usage
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Fall 2004
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305 courses vs 400 on Educator
3,741 student enrollments
Spring 2005
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432 courses (consolidations) vs 365 on Educator
9,259 student enrollments
Desire2Learn Usage
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Active sessions by month
100000
80000
60000
40000
20000
0
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Instructional Design
Online Teaching and Learning
Elena Ivanova
Consultations for faculty
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Teaching Online workshops
Drop-in hours
One-on-one training and consultations
Handouts, guidelines, and tutorials
Online course on how to teach with
technology
Online Learning webpage
• Website for students and faculty
• Orientation
• Technical Requirements
• Tips
• Guidelines
• Resources
Textbooks and multimedia
• Example of the textbook website
• Software demonstrations
Desire2Learn
Support Services
Providing D2L Support to all
Minnesota State Colleges and
Universities
Administrator,
Frank Embree
What is D2L Support Services?
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Online Knowledgebase
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Powered by RightNow Technologies
D2L Help Desk
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7 days/week, 7:30a-11:30p
4 full time staff
5 student employees (specific to D2L Help Desk,
nights and weekends)
10 student employees (Mankato Help Desk—priority
shifts for D2L Help Desk)
How Does It Work?
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Campus provides link to knowledgebase
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End-User can…
• Desire2Learn Login
• Search/browse faq’s, “Google-like” search
• Submit questions to the Help Desk (toll free
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number)
Supply feedback on faq’s
View previous or in process incidents
Statistics (August 19
th -
March 7th)
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25279 hits
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Total incidents: 2705
• 96094 pages viewed
• 13203 searches
• 2598 questions submitted
• From:
• 37 different institutions
• 1,946 individuals
Some projects from ETS
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Wireless and Classroom Technology
Conference
Technology and Teaching Center
Surplus Equipment Auctions
Convocation Video
Zoomerang
ITS
Educational Technology
Services