Workshop Title: Certified Manager of Quality / Organizational Excellence CMQ/OE Certification Preparation
Instructor:
Logistics:
Fees:
Jean Fryer
Seven (7) 2 hour online workshops
$795 per person
Enroll: www.amazonconsultinginc.com
Schedule: Jan 8- Feb 19, 2015 3-5pm PST (Thursdays)| CQM/OE Certification Testing Date: Mar 7, 2015
Aug 13 – Sep 24, 2015 3-5 PST (Thursdays) | CQM/OE Certification Testing Date: Oct 3, 2015
Materials Required: The Handbook for Quality Management; Second Edition by Thomas Pyzdek / Paul Keller ww.asq.org
Attendance: The Certified Manager of Quality/Organizational Excellence is a professional who leads and champions process
improvement initiatives in companies large and small. Individuals looking to achieve their ASQ CMQ/OE certification who are
involved with Quality Management, or support the quality functions within an organization, seeking to learn foundational aspects
of Quality Management.
Workshop Logistics: Instructor-led online courses designed
for busy people. Learn from lecture, in class exercises,
other’s experience, reading, and practice test questions.
Recorded sessions and discussion boards provided.
Online meeting room: www.gotomeeting.com
Downloads must be completed on all devices before
training. A USB headset is required when using VoIP.
Workshop Deliverables:
 Learn the seven main domains in the CMQ/OE Body of
Knowledge for Quality Management.
 Apply PDCA model to organizational issues
 Participate in case scenarios and interactive class
activities
 Practice test questions using the ASQ online Test
Question Bank
Statement: All instruction is recorded and available for viewing. Course certificates are provided upon completion of the course.
Completion of this course in no way guarantees a passing score on the ASQ CQIA exam.
CQM/OE Certification Preparation Course Agenda
Item
BoK
Week 1
Leadership
Week 2
Strategic Plan Development
and Deployment
Week 3
Management Elements and
Methods
Week 4
Quality Management Tools
Week 5
Customer-Focused
Organizations
Week 6
Supply Chain Management
Week 7
Training and Development
Activities
Discuss the quality manager’s role in organizational leadership and as
quality champion, customer advocate and change agent.
Review how to develop and maintain organizational focus using
strategic planning to integrate quality policies and processes into the
organization.
Discuss management abilities in human resources, financial, risk, and
knowledge management applications. Use effective communication
methods in various situations to support continuous improvement
efforts.
Develop, deploy, and evaluate quality plans that can be used
throughout the organization. Evaluate and recommend appropriate
quality models or systems to implement in various situations.
Identify and prioritize product or service design and development on
the basis of customer requirements and feedback. Use customer
expectations and feedback to manage continual improvement projects.
Define, develop and implement supplier management systems from
the selection process to partnership agreements. Identify methods for
improving customer-supplier performance and relationships.
Review how to demonstrate knowledge and ability in developing,
implementing, and evaluating needs assessment, training delivery
methods, and outcomes of training efforts.
Quality First!
Quality First!