TM Therefore Sales Perspectives What is the Therefore Corporation R&D Company – Document Management Product since 1991 – Development in Austria/Vienna 1991 1992 2002 2005 2007 – Headquarters: Vienna/Austria & Cary/North Carolina, US Partnership with Canon NSO‘s Since 1992 Agreement with Canon Europe since 2002, renewed 2005 – Canon‘s services ready process orientated Document Management offering. Canon Europe launches Solutions 5 in January 2007 – DMS solution offer of Canon Europe (details please see Solution 5 resource CD) 2008 Canon is 49% Owner of the ADOS Corporation – Since 2008, Canon takes 49% Ownership at the ADOS Corporation – Re-branding process is started in parallel 2009 Company and Product is renamed in ThereforeTM – Since March 2009 ADOS Corporation is renamed in Therefore Corporation – In Mai 2009 the new product generation Therefore 2009 will be launched – People. Process, Information is the new product identification tag line Our Philosophy and shared Values Customers Large number of existing customers worldwide Currently more than 1600 Reliability We stand for a reliable and robust quality product. We take responsibility for the customers biggest value. People Identification We are a solution community, all sales and technical forces Canon is identified as a end to end solution provider Future Environment We constantly develop what markets need in cooperation with Canon We want to help to create a environment friendly workspace Therefore document solutions help companies all around the world to work smarter by connecting people and processes to information TM People. Process. Information Markets Europe Middle East Africa US and Canada Australia ThereforeTM localized so far in 26 languages … EFIGS & more… Afrikaans, Arabic, Croatian, Czech, Danish, Dutch, English, Estonian, Farsi, Finnish, French, German, Greek, Hungarian, Italian, Norwegian, Polish, Portuguese, Russian, Serbian, Slovenian, Spanish, Swedish, Zulu, … Industries Industrial Manufacturing 13% Banking/Finance 11% 50% 8% Goverment 8% 4% Health Care 5% Chemical, Pharmacy Trading Other Education Transport 4% 5% 2% 4% Insurance 2% 4% 2% Professional Services General Vertical 3% 3% 4% Automotive Food and Beverage Media & Entertainment Why is DM so important? The paperless office was promised since 1979 The number of paper copy’s and paper output is still increasing today. Globalism requires to distribute more information than ever before. 40% - 60% of copy’s are not necessary duplications of the same information. Aprox. 10 Times more information distributed than inWhy the decade before. The paperless office was promisedisto be realistic. should a producer of high quality output devices be interested in the reduction of photocopy’s Only 2-3 Times more paper copy’s are created in the same time. ? Demands for photocopy cost reduction and environment protection concerns do influence the habits and requirements of our customers. Duplication copy’s can be avoided using digital documents and electronic process management – But they do not extinguish the need for paper output. Better output quality with more flexibility and less costs per sheet is the today’s demand for office print and also for professional print. What is the value of information? Incoming and outgoing Documents must be accessible, Operation Collaboration manageable and processed in time during the daily operations. People and businesses processes depend on the information flow, they are totally connected. Documents are relevant in terms of legislation and legal Legislation Regulation Development Future growth regulations. Documents are proving company's transactions and must be safely kept. “Without your memory you loose your future” Company’s future development depends on the right decisions based on the right information in the right moment. Information is the key factor to success. Why must information be managed? Limited space is common in classical basements and archives. Temporary solutions Cost compromise the use and access to information. Digital solutions improve information access and reduce cost of storage. The value of information can only be used if the information is available fast and in a simple way. Digital Storage provides access to information where you need it and Collaboration when. Fire, Water and other elemental forces are a significant danger for physical paper archives. Information must be protected against uncontrolled access and Protection falsification. The risk can be eliminated by digital storage DM Solutions. Our environment is in danger. Waste and unnecessary use of energy and material must be avoided. The use of intelligent office solutions reduce the cost for our Environment planet. What is our Mission? Our Mission Reduce of cost Improve your document processes Increase the productivity of your people Create an environment friendly workspace Increase document security Processes optimization to be more efficient 32% of documents are not available when you need them 32% (Cimtech) 4,5 hours In one year every employee wastes 4-5 weeks searching for misfiled documents Employees search for documents approximately 4,5 hours per week. 4-5 Weeks Easy useable and logic concepts increase the efficency Increase the productivity of people Administration Production 90% 4% Only 4% of Enterprises have optimized their business processes DM helps to increase document security Can you access your documents over the Internet or in the office safely and secure? Is you document storage protected against environmental forces? Can you make sure that document access is centralized and policy based? Can you control who is accessing what kind of information in your company? Can you make sure that changes to documents are recorded or can be prevented? Who can ensure you that relevant and important data is not stored on local computers? Where do we begin? This is very often the case Problems with conventional storages Filename = limited search criteria Fracture = no central storage Complex structures = No overview No rule enforcement = Unsystematic storage The view of Individual’s = Redundancy Customers are searching for solutions Cost efficient content storage & access Regulatory legislation demands Unclear storage of paper and electronic content Fractured and often chaotic data storage Defeat the chaos in the content Architecture and reduce environmental complexity and reduce cost. Customers have high expectations Less energy and material cost, paper output reduction Cost reduction Searching time reduction for information Less storage cost and use of space Operational Improvement Central, efficient and lasting storage of information Storage in compliance to regulatory legislation and directions Productivity Improvement Process improvements with the help of electronic workflow Integration into other applications Scalability up and down as demands grow and shrink More Security Capture & distribution of Information of all types Controlled access to information Protection of information against disaster, loss and falsification Environment friendly Local managed and driven solution with local support Help for better protection of the environment What’s the additive value we offer? Input Flow of Information Business processes Manage Process Distribute Store Retrieve Output What should customers know about? There are obligations to be considerate Efficient DM saves money, time and energy There is a difference between DM and archiving DM technology is ready fully developed today DM has an effect on the whole company Product basics Therefore™ 2009 Software & Relationship IR DR Scanner eCOPY Mail Server eCOPY Conn. Navigator Viewer ERP Exchange Conn. IR Printer Driver Uniflow Any Appl. IR IR Folder Therefore Workflow Planet Press Capture Client DR Scanner ERP IR Therefore Core Product KOFAX/ IRIS Powerscan ERP Conn. ERP DR Scanner Office Links API MS Office Any Appl. Database MS Outlook Simplified - Storage to ThereforeTM ThereforeTM Clients Host or ERP System 32bit or Web Client Data Streams, Output, … Primary Storage Backup Storage 1 3 2 ThereforeTM Server How paper gets into ThereforeTM? From the MFP Device and its scanning unit, saved with Canon Meap or eCopy. ► From Hot-folders in the network, scanned by the MFP or any other scanner. ► Scanning with a DR Scanner using ISIS and the ThereforeTM Capture Client. Barcode and OCR can be used. ► Scanning with a DR Scanner TWAIN source in ThereforeTM Navigator & Viewer ► IRIS Power Scan with forms, OCR, ICR and Barcode recognition and release to ThereforeTM 2009 ► Kofax Capture Workflow with forms, OCR, ICR and Barcode recognition and release to ThereforeTM 2009 ► Scanning with eCopy Desktop and DR Scanner Simplified – Retrieval in ThereforeTM Host or ERP System ThereforeTM Clients Data Streams, Output, … 32bit or Web Client Primary Storage 2 1 ThereforeTM Server The Document life circle Retrieve Primary and backup Storage Retrieve Document gets captured and indexed Archiving of document Creation of document Use & Change of document Workflow Storage on final Media using HSM Retention Document gets deleted (Logical or physical) End of life time of document Save keeping period of document Retrieve Editions at a glance Small Business (storage & retrieval) Personal Edition – DMS for a single user environments Workgroup Edition – DMS for departments and Workgroups up to 20 Users Business Editions (process management) Business Edition – DMS for medium and large sized Companies Edition compatibility 1. One Runtime for all Editions 2. All limitations and functionalities are organized by the License File 3. Upgrade compatibility of all Editions without merge from Personal Edition to Enterprise Edition 3 dimensional license Device Access License Client Access License Connector License Workflow connector Capture Client COLD Report Management eCopy License SAP Connector • Named User • Concurrent User MFP Device License Dynamics NAV Connector • Mixed MOSS 2007 Connector Exchange Connector Enterprise Server Lotus Notes Connector Ascent Capture Release Module Standards and Support Platforms and standards Component Supported platform or standard Therefore Server 32bit: Windows 2003, 2008 64bit: Windows 2008* Therefore Client 32bit: Windows 2000, XP, Vista Browser based Client: IE 5.5+ , Mozilla Firefox 1.04+ Scanning ISIS KOFAX Capture, IRIS Powerscan TWAIN eCopy meap, ShareScan Canon Meap Security Windows Active Directory, Local Security RSA - Digital signature for all documents Database ORACLE 8, 8i, 9i, 10x, 11x, … Microsoft SQL Server 2000, 2005, 2008 IBM DB2 Version 7 and higher Storage RAID(DAS), NAS, SAN, NetApp FAS MO/UDO(Plasmon) single Drive & Jukeboxes** TM TM *) Support planed for Therefore 2009 in Mai 2009 **) Jukebox support is likely to be discontinued in future as Plasmon has announced not to continue Jukebox production TM Therefore Storage of documents ThereforeTM Storage elements and relationship ThereforeTM Document ThereforeTM Retention Policy ThereforeTM Retention Queue ThereforeTM Storage Policy ThereforeTM Category ThereforeTM Server Storage on /BUFFER ThereforeTM Storage Queue ThereforeTM Migration Delete from Media on a Device Storage on Media on a Device ThereforeTM .thex file format + ► ► + Open Packing Conventions (Open xml) ► Part of Office Open XML Standard (Microsoft, ISO) ► Based on xml and zip ► State-of-the-art concept for compound files ► Used by Office (.docx, .xlsx, .pptx, …) Benefits ► Content is compressed ► Easier handling of document information through xml ► Index Information, Pages (original file Name), … ► Open Standard ► WinZip required for open/read operations ThereforeTM Database SQL Database (SQL Server, Oracle, IBM-DB2) Stores all application meta data information – Configuration of the application infrastructure – Category definition – Security configuration – Dictionary’s, Data types – Storage settings, Schedules, … – Media Information – Workflow definitions Stores all document meta data information – Document information data – Document index data – Document status and media information – Workflow information for documents – Digital signature Information Stores Staging queues – Storage staging queues – Retention staging queue ThereforeTM Category Document type in ThereforeTM Definition of Index data set to label Therefore TM documents stored in it Defines access security to Therefore TM documents stored to it Options & Settings – Water mark image – Full text settings – Document preview settings – Check out comment settings – Field tab order – Document Export naming convention Can be organized/sorted in a tree folder structure Can be part of a storage policy (if not set, documents remain in Buffer) Can be part of a retention policy (if not set, documents stay on Media) Capture Classification Store Document The Document resides on the Therefore Buffer and waits for further processing to the final Media according to the storage policy. All Index data is stored in the Database It leaves the Client and is transported to the Therefore Server. The Document is stored into Therefore. 3 It is now belonging to a category and has got all indexes describing it. The Document gets classified and indexed. Document is scanned in or captured and temporarily saved on the client Step 1: ThereforeTM paper capture processes 2 1 4 Save on Buffer ThereforeTM storage processes – 2 Business Servers ThereforeTM Business Server local Primary 1 Storage Central Backup Storage 1 2 Backup Storage 1 Primary Storage 2 Backup Storage Primary Storage NAS, SAN ThereforeTM Business Server 2 1 Primary Storage NAS, SAN local Primary Storage Scenario: ThereforeTM pre-fetch process – 2 Business Servers ThereforeTM Home Server 1 Remote caching 2 1 ThereforeTM Home Server 2 local caching Remote caching 2 1 local caching TM Therefore Security ThereforeTM Permission overview Active directory (Domain) Security – Single sign on for client connection in domains – LDAP is supported Local Security – User definition on Server client is connecting Security is set in the ThereforeTM Solution Designer – Permissions are stored in the ThereforeTM Database – Security settings are object oriented, different permissions for different object types – Document permissions can be summarized in Permission Sets (Roles) for easy deployment – Security information is stored in ThereforeTM Database Security can alternatively be defined in the ThereforeTM Rights Server – Individual rights check, executed by a customized DLL – Bypass of standard security settings if AD is not used ThereforeTM Document related security Object Types – Category root folder • Root folder for category's in the Design section. – Category Folder • A Folder to sort Category’s. Access permission set for all category’s in the particular folder. Inheritance from parent object. – Category • A single ThereforeTM category. Access permission for this particular category. Inheritance from parent object. – Sub-Category • A Keyword list used in a ThereforeTM category for indexing documents. Depending on the used keyword, access permissions can be set for documents. Inheritance from parent object. – Document • A single ThereforeTM document. Access permission to the document in normally inherited from its category. Inheritance from parent object. Inheritance – Inheritance can be broken at any level. The object then has independent access permissions from its parent object. ThereforeTM Document related rights TM Therefore Integrated Workflow A simplified order management OFFICE DESK: PO arrives per mail or gets scanned in ACCOUNTING: Order is processed in the ERP system CUSTOMER SERVICE: Order is processed to be delivered APPROVAL: Discount will have to be approved by Manager The whole process has to be done in 48 hours CUSTOMER SERVICE: Order is packed and sent by FedEX. Mail confirms order and delivery to customer @ ACCOUNTING: Invoicing process is started, Order is closed Additive Value to the customer Flow of Information Input Process Search &… Output Order comes in Order Processing Retrieve Order in ERP Delivery goes out Functionality in the Workflow Expiration / Overdue escalation – Time management in minutes, hours and working days for process and task – E-Mail notification in case of overdue Workflow Instances – Escalation tasks to handle overdue in activities @ – Calendar function with working hours, weekend and holidays E-Mail notifications – SMTP Message routing History & Audit Trail – Detailed History for every Workflow Instance Process Owner – Can view all Workflow Instances – Can reroute running Workflow Instances C++ Task assignment to users an groups API Integration Workflow ActiveX API, Therefore Objects Workflow Dialog for users Actions History Instructions Information Index data Documents The process definition Start: Saving of a document starts Workflow instance Task: One step in the process (manual) Workflow in intuitive graphical way… Processes can now be designed in a graphical interface. Print, zoom and auto-manage functions help to make the design easy and fast. Transaction: Link between Tasks. The condition defines in witch way to proceed Graphical view of the current process Play: Play mode shows animated history of the instance Instance history, better examination using graphical view of processes… Graphic: The animation in the graphic uses colors to highlight the path of the instance and the different events. Users can view the instances in a graphical animation. The flow can be tracked in a green color, every position in the history can be activated in the graphic, play mode allows animated examination. Protocol: The line oriented protocol shows all entry's for each event in the log file. TM Therefore Questions? TM Therefore HVALA