Operational Management – Client Services Stream
Position Title: Analyst, Workflow and Process Design
Classification: APS 6
Reports to:
Director, Workflow and Process Design
Direct Reports: nil
Agency size:
around 500 FTE at present
Location:
Sydney/Geelong
Position Overview
As an Analyst, Workflow and Process Design you will have experience in analysis within a service delivery or similar
organisation. You will be using your excellent quantitative and interpersonal skills to make to seek out opportunities
for increased efficiency in workflow and business processes. You will develop tools and systems to monitor
workflows and analyse productivity to guide resource allocation decisions. You will be focussed on delivering
tangible outcomes and products that assist the staff of the agency to do their job more effectively.
Duties
Your role will be to assist in resource and process modelling to the Agency service delivery and support functions
across the network. You will provide quantitative and process analysis to drive productivity and model alternative
resource allocation methodologies based on direct observation and continual feedback from service delivery teams.
You will be accountable for;
 Helping build and maintain the Agency capabilities in resource modelling and workflow and process
design
 Assisting in the development of based costing and associated resource modelling options
 Identifying the needs for tools and information to agency staff to understand, monitor and improve their
productivity
 Assisting in coordinating forums to build competency and expertise across the network in understanding
performance, in particular ensuring the growth of and sharing of local solutions and approaches to
streamline resource usage
 Identifying system and procedural changes required and liaising with IT capabilities to address
inefficiencies and continually refine processes
 Contributing to the evaluation of the Agency productivity
Personal Attributes
The Assistant Director, Workflow and Process Design will have demonstrated the following attributes:
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An inquiring mind and is flexible and responsive to stakeholder needs.
Proactive and strategic in future planning and preparing for change.
Takes personal responsibility for meeting objectives and progressing projects.
Ability to provide impartial, forthright and evidence based advice.
Able to maintains momentum and sustains effort.
One big difference to lots of lives.
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Well-developed oral and written communication skills with well-developed interpersonal skills, including the
ability to communicate in a confidential and sensitive manner and excellent stakeholder management skills.
Able to respond to and prioritise competing and often urgent requests in a calm and efficient manner while
maintaining high work standards and attention to detail.
Main Relationships
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Managers in national capability
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Funding and administrative staff across the network
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Managers across the Network
Qualifications
Essential:
Desirable:
Relevant qualifications and/or professional background in an analytical discipline such as (but not
limited to) Economics, Statistics, Sciences.
Relevant qualifications and/or professional background in an analytical discipline such as (but not
limited to) Economics, Statistics, Sciences and experience in service delivery analysis and modelling.
One big difference to lots of lives.