Siebel CRM On Demand
Infrastructure Overview
Kevin Kraemer
Senior Director, Product Marketing
This presentation is for informational purposes only and may not be incorporated into a contract or agreement
Last updated: 12-Jan-2007
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Oracle On Demand Hosting
This presentation is for informational purposes only and may not be incorporated into a contract or agreement
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Industry Leading Hosting Services
Oracle Hosting
 AFCOM and Network World Data Center of the Year 2005
 Operations based on industrystandard frameworks and
certified by SAS70
 Over 500 Enterprise customers
with most rigorous requirements
Benefits
 Single vendor commitment
 Operational excellence
 Responsiveness
 Investment in future services
This presentation is for informational purposes only and may not be incorporated into a contract or agreement
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Siebel CRM On Demand
Architecture Overview
This presentation is for informational purposes only and may not be incorporated into a contract or agreement
Oracle Confidential
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Next Generation Modular On Demand Platform
Instance 1
End User
Internet
HTTPS
Intelligent
Routing
Instance 2
 Improved service levels
 Customer independence
 Flexibility in maintenance
and upgrades
 Eases and accelerates
evolution of capabilities
Instance N
This presentation is for informational purposes only and may not be incorporated into a contract or agreement
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Siebel CRM On Demand Network Architecture
HTTPS
Internet
End User
Oracle Data Center
Oracle Command Center:
Load-Balancing /
SSL / Security
Hardware
Intelligent Routing
Management, performance
and security tools
DMZ
Tier
Firewall
Instance N
…
Instance 1
CRM On Demand
Shared Services
SMTP
Backup
System
…
Web Application
Servers
Presentation
Tier
…
Interactive &
Batch Business
Process Servers
Business
Tier
LDAP
Database
Servers
Network
Attached
Storage
Data
Tier
This presentation is for informational purposes only and may not be incorporated into a contract or agreement
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High-Level Architecture
Leverages Proven Siebel & Oracle Enterprise Technology
Client
Browser Client
Internet
DMZ
DMZ Tier
Presentation Tier
Business Tier
Data Tier
Siebel CRM
On Demand App
on Oracle
Application Server
Oracle BI
(Analytics)
Presentation Server
Siebel CRM
Business
Server
Oracle BI
(Analytics)
Server
Siebel Schema on Oracle Database
This presentation is for informational purposes only and may not be incorporated into a contract or agreement
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Software Components

Client Tier
–

Presentation Tier
–
–
–
–

–
–
Siebel eBusiness Server and Gateway
Oracle Business Intelligence Server
Resonate Central Dispatch (for load-balancing)
Data Tier
–
–

Oracle HTTP Server (Apache-based)
Oracle Application Server 10g
 with J2EE-based Siebel CRM On Demand Web applications
Oracle Business Intelligence Presentation Server
 with Siebel Answers On Demand for analytics
Ping Identity PingFederate Server (for Single-Sign On)
Business Tier
–

HTML browser client (IE 5.5+)
Oracle 10g Database Server (for OLTP and Data Warehouse databases)
Informatica PowerMart (transforms data from OLTP to Data Warehouse)
Shared Services
–
–
LDAP server
SMTP relay (outbound mail server)
This presentation is for informational purposes only and may not be incorporated into a contract or agreement
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Q&A
This presentation is for informational purposes only and may not be incorporated into a contract or agreement
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