JOB DESCRIPTION
IT Manager
PLACE OF WORK
St Philips Chambers, Birmingham.
HOURS OF WORK
9.00am to 6.00pm or as required
REPORTING TO
Director of Administration
Responsible For:
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The effective and efficient operation of the IT department, including identification
and implementation of strategic plans and processes to best support the business
plan.
Staff Responsibility
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Direct responsibility for the management of the IT support team.
Main Duties
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To plan, direct and co-ordinate all operational activities of the department together
with the provision of IT and IS based solutions and support the business processes;
Work closely with colleagues on the senior management team to derive, implement
and manage the strategy of IT and IS developments that provide on-going cost
effective solutions for all aspects of the organisations business activity and
development and ensures IT capacity to adequately support current and projected
business volumes;
Responsible for all IT and IS systems including, but not exclusively, in-house software,
networks, telecoms, outsourced operations, bought in services and portable devices;
Formulate and progress IT and IS strategies that allow St Philips to achieve its key
business and service objectives;
Optimise the utilisation of resources in delivering and supporting the solutions
provided;
Determine the most appropriate design of infrastructure to support the business,
taking into account prevailing best practices and technologies;
Maintain an oversight of all IT and IS projects ensuring that compatibility and
integration issues are taken into account and, as a member of the project steering
group, be responsible for the monitoring and control of all IT-led projects within the
company;
Responsible for the company’s information security policy and adherence to the
requirements of the Data Protection Act;
Control the operational costs of the IT department, including the preparation of the
annual IT budget;
Submission and monitoring of operational budgets that meet prevailing objectives
and constraints;
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Ensure that IT and IS systems, infrastructure and stored data are secure against
internal and external threats and position effective and appropriate measures for
risk management and information security;
Oversee provision of end-user support services, including help-desk and associated
technical support services;
Responsible for the implementation and testing of IT and IS business continuity to
support the organisation’s business continuity plans;
Manage department staffing, including resource planning, recruitment, professional
development, appraisal and disciplinary actions to provide a resilient and responsive
support team that provides the specified service levels to the organisation’s users
and the required skills for the technical support of the solutions in use;
Ensure that the structure of the IT department and skillsets present within it are
appropriate to meet the needs of the business;
Provide regular progress reports to the Director of Administration;
Through working with the business, plan and implement changes to business
processes to enable technologies and users to operate in an integrated manner;
Develop and support internal and external communications networks, maintaining
the security and integrity of all systems and stored data;
Makes a constructive and effective contribution to discussions at managerial level,
identifying with and supporting corporate policies arrived at after a process of
collegiate discussion.
General
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To ensure that all tasks are carried out in a safe working manner in accordance with
Company Health and Safety Policy and safe working practices;
To carry out any such duties as may reasonably be requested by The Company;
To bring to the attention of your Manager any matter which prevents or hinders the
execution of these duties;
Skills Required:
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IT management;
Strong relationship building and engagement skills;
IT service operations;
Technical leadership;
Managing and controlling key relationships with IT service providers;
Translating business vision into IT strategy;
Strong understanding of Data Management and Data analysis, coupled with
understanding of remote monitoring;
Knowledge of software development techniques;
Knowledge of web technologies;
Flexibility to adapt to different work situations and patterns;
Ability to manage own time effectively and to prioritise workload;
Ability to motivate others;
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Approachable;
Managing budgets;
Project Management;
IT Service Management;
Communications and interpersonal skills.
I acknowledge receipt of my Job Description and have read and understand this:-
Signed by the Job Holder: ___________________________________
Date: ______________
Print Name: ______________________________________________
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