Neueda Consulting On Demand
Specialist Cloud Services Service
Definition
G-Cloud 4
Name of Organisation:
Neueda Consulting
Contact Email:
dave.vincent@neueda.com
Contact Telephone No:
07885 407239
Service Definition
G-Cloud 4: Neueda On Demand Specialist Cloud Services
Contents
Part 1 Executive Summary .................................................................................................... 3
Part 2 About Neueda Consulting Limited (Neueda) ............................................................... 4
Part 3 Service Definition........................................................................................................ 6
3.1 Overview of G-Cloud Service ....................................................................................... 6
3.2 Information Assurance ................................................................................................. 9
3.3 Backup and Disaster Recovery .................................................................................... 9
3.4 On boarding and Off boarding Processes .................................................................... 9
3.5 Pricing........................................................................................................................ 10
3.6 Service Management ................................................................................................. 10
3.7 Service Constraints .................................................................................................... 10
3.8 Service Levels ........................................................................................................... 10
3.9 Financial Recompense............................................................................................... 10
3.10 Training ...................................................................................................................... 11
3.11 Ordering and Invoicing Process ................................................................................. 11
3.12 Termination Terms ..................................................................................................... 11
3.13 Data Restoration / Service Migration .......................................................................... 11
3.14 Consumer Responsibilities ......................................................................................... 11
3.15 Technical Requirements ............................................................................................ 11
3.16 Trial Service ............................................................................................................... 11
Neueda Consulting Limited
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Service Definition
G-Cloud 4: Neueda On Demand Specialist Cloud Services
Part 1 Executive Summary
Neueda are delighted to have the opportunity to respond to the G-Cloud 4 Request for
Proposals (RFP).
Based on the requirements outlined in the RFP and the factors summarised below we
are pleased to propose the Neueda On Demand Specialist Cloud Services:

Expertise: We bring a winning combination of technical expertise and experience
across the project lifecycle from strategy definition & business analysis through
design and implementation to user-acceptance testing and business go-live.

Experience:
o Our practical experience in resource based services across multiple
sectors.
o Our 10+ years of experience in providing consultants to augment existing
teams for clients such as Department of Agriculture and Rural
Development (DARDNI), NI Water, Belfast Metropolitan College, ESB,
BGÉ, NIE and Energia.

Skills & Knowledge Transfer: Neueda recognises that the use of external
consultancy support presents an opportunity for clients to develop their own internal
staff and we work to ensure that a skills-transfer component is built into all
engagements whenever appropriate.

Value for Money: Neueda have sought to offer a range and blend of competitive
rates to support the requirements of G-Cloud 4. We are also willing to engage in
dialogue and consider negotiating rates specific to individual engagements of a
significant duration.
Neueda look forward to working with Government Procurement Service throughout this
procurement process to provide additional evidence of our skills, competencies and
experience.
For Neueda
Dave Vincent
Dave Vincent
Principle Consultant
Neueda Consulting Limited
Neueda Consulting Limited
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Service Definition
G-Cloud 4: Neueda On Demand Specialist Cloud Services
Part 2 About Neueda Consulting Limited (Neueda)
Neueda is an international consultancy and training specialist with expertise in
business processes, systems analysis, software engineering and IT
infrastructure.
Since 2004, we’ve helped our private and public sector clients develop and implement
large scale IT programmes with experience, efficiency and a fair amount of common
sense.
The complex reality of any kind of organisational is that change goes hand in hand
with technical and cultural disruption, this invariably leads to extra pressures on internal
resources. To really capitalise on the rewards of improving and upgrading processes
and infrastructure, requires an understanding and aligningment not just the pieces of
the puzzle, but a deep insight on how they interact and build on one another to create
the big picture.
The journey can be difficult to navigate which is why so many companies have come to
rely on Neueda. We have experts in Business Intelligence, Analysis and Process
Modelling, Compliance and Regulation, Project Management, Testing and Investment
Banking Technology Services.
We are also market leaders in providing best practice training and education for IT
professionals and managers. In addition our interim resource service is a flexible and
scalable solution that provides access to experienced professionals with a wide range
of capabilities. Neueda regularly leads programs for our clients while also delivering a
proactive knowledge transfer program to the internal team to ensure that a lasting
legacy is delivered on our exit. And while we know experience is important, just as
pivotal is our approach. We believe in keeping things simple. Doing a job once, but
doing it properly. We frame the project in the context of its core objectives to make sure
we apply the right resources to the right problem.
In other words we apply intelligence, simply delivered.
Neueda has been successfully delivering consultancy services to a wide range of
clients for over 8 years with a strong team of highly qualified professionals who
understand how
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Business performance can be derived through effective use of technology,
To deliver complex projects on time and to budget; and
To use their experience and tested methodologies to both mitigate risk and
maximise value for our clients.
Neueda was established in 2004 by the current Directors Brendan Monaghan and
David Bole with the aim of building a team of experienced professionals who would
offer their clients an expert range of services and capabilities. With offices in Dublin,
Belfast and Barcelona we offer our clients access to in excess of 60 highly qualified
senior consultants and technical Subject Matter Experts, each with an average of 15
years experience in their field of expertise.
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Service Definition
G-Cloud 4: Neueda On Demand Specialist Cloud Services
Our senior consultants have extensive experience across a variety of business
domains including Utilities, Finance, Public Sector and Telecommunications. We have
been involved in a variety of engagement sizes over the last eight years ranging from
small projects with short term individual engagements to extremely large scale projects
such as the Northern Ireland Electricity & Viridian Enduring Solution project which
involved at one stage more than 15 Neueda consultants over a period of 36 months.
Our organisation is divided into two separate divisions; Consultancy Services and
Training. Our consultancy services cover the spectrum of IT services including Project
Management, Business Analysis, Infrastructure Management, Development and
Testing. Our Training division assists our clients in implementing best practice across
the key phases of development e.g. analysis, design, build and test.
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Service Definition
G-Cloud 4: Neueda On Demand Specialist Cloud Services
Part 3 Service Definition
Neueda are pleased to outline below the service definition for our Specialist Cloud
Services and associated subservices.
Neueda On Demand Specialist Cloud Services are a range of value add and resource
based services offered to clients delivering an extensive range of specialist support
skills.
3.1
Overview of G-Cloud Service
Neueda On Demand Specialist Cloud Services comprise a range of specialist sub
services aligned with the G-Cloud 4 requirements:
-
Project / Programme management
Business case creation
Business analysis
Project / requirements specification
Technical Solution design and development
Testing
Service integration
Data cleansing and migration (ETL as a service)
Deployment
Transition management
Business Intelligence Services
Change management
Strategy development
Training services
Neueda recognise the diverse nature of these services and working with the specific
requirements of each client or individual project we will deploy the most appropriate
blend of service and specialist resource.
Business Advisory
Our business advisory services help our clients solve their most challenging and
strategic technology problems and to realise the business value from IT. We employ
some of the best technologists, project managers and architects , meaning that this
team with its breadth and depth of capability in strategic development as well as in the
technologies themselves, is uniquely placed to assist our clients at all stages of their
technology projects and strategies.
Experienced in developing and deploying new technologies and systems we work with
our clients to ensure they get more out of their current technology estate and optimise
the benefits from their existing investment.
Business Analysis
Probably the single most critical factor in the delivery of any project is ensuring
everyone knows what has to be delivered – it all starts with good business analysis and
clear requirements statements. Our team of business & systems analysts work with
clients across all industry sectors helping to:
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Service Definition
G-Cloud 4: Neueda On Demand Specialist Cloud Services
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Agree and implement corporate standards for process design, project
documentation and business/technical specifications
Ensure client staff have the skills to contribute during the definition of complex
business requirements
Maintain coherent specifications during the full project lifecycle where
requirements inevitably evolve and change over time
Project Delivery & Governance
Project management is where Neueda makes a real difference to the outcome of our
clients’ business, technology and change–management projects. Our “get it done”
approach centres on:
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Building client capacity through coaching, facilitation of workshops and support
to project managers, sponsors and stakeholders
Developing tools and methodologies for management, delivery and reporting
Ensuring relevant communications with stakeholders
Providing support to project managers or specific project resources to ensure
effective delivery
Providing professional advice and input to project boards and steering groups
Helping to ensure quality and benefits realisation.
Business Intelligence and Data Analytics Services
Our services help clients transform data from a corporate liability to a corporate asset,
driving revenue, reducing costs and mitigating risk. Our data specialists bring the tools
and expertise needed to tackle big data, helping you with:
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Design & development of corporate data warehouses
Data cleansing and migration from legacy platforms
Creating a business intelligence strategy and development of corporate data
dashboards
Neueda will work in partnership with you to discover what drives your organisation,
where inefficiencies lie and how improvements can be made. We provide your
business with a unique perspective of your business intelligence environment enabling
the planning and development of a structured roadmap for implementation.
Our methodology and tools will help you to deliver up-to-the-minute information from
your data and to plan effectively for the future. Our consultants will work with you to
provide a solution that will help you improve your decision making, be smarter, more
agile and have a positive impact where it matters most.
We provide extensive knowledge and skills in key business intelligence software
technologies including QlikView, Microsoft and Oracle.
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Service Definition
G-Cloud 4: Neueda On Demand Specialist Cloud Services
We will advise you on a range of options and technologies that, from our experience,
always have a positive impact on effectiveness against the cost of ownership.
Quality Assurance & Testing
Our test professionals work closely with our business analysts and project managers to
help ensure projects are delivered on–time, within budget and to agreed requirements.
Our team has expertise across agile methodologies as well as plan–driven lifecycles
such as Waterfall and V–model and whenever appropriate we use industry standards
such as TMap to support consulting engagements.
Examples of the specialist consulting service packages we offer are:
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Test Planning – Developing risk–based testing strategies at the organisational,
programme and /or project levels.
Test Automation – Evaluating your current testing efforts and helping implement
effective test automation using both opensource solutions and commercial
applications.
Test Process Improvement – test processes against best practice and
identifying quick–wins and longer term improvements.
Supplier Quality Management – As independent client–side advisors we
specialise in helping you select and manage your software suppliers from a
quality perspective. This includes supporting supplier selection, definition of
acceptance criteria, supplier monitoring and technical review of key deliverables
such as test strategies/plans/cases/results, and performing acceptance testing
of supplied software
Software Development
Innovation, Expertise and Teamwork – our Belfast & Barcelona based team of
experienced architects and application developers bring these three key components
to all our software development projects.
Innovation – CIOs and IT departments have never been under greater pressure to do
more with less. We help define and implement innovative solutions that extend the life
of legacy applications, turn around non–performing systems and migrate programs with
old languages or obsolete platforms to fresh, sustainable solutions.
Expertise – IT systems are the foundation for achieving high performance in today’s
business environment, and these systems must be user friendly, agile and cost–
effective. Neueda has the proven expertise to develop enterprise–scale solutions using
the latest Web, Java, .NET and database technologies.
Teamwork – We partner with clients such as NYSE, Citi, Ericsson and Department of
Agriculture, working closely with their development teams and project managers to
follow their software development processes and standards. Whenever relevant we
deliver technical skills–transfer sessions with client staff, sharing knowledge on new
technologies and tools. Our local software architects & project managers work in
partnership with our Barcelona team to offer a winning combination of cost–effective
near shore development.
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Service Definition
G-Cloud 4: Neueda On Demand Specialist Cloud Services
Training
Neueda are market leaders in the provision of best practice training and education for
IT professionals and managers. We can give you access to consultants who are world
leading in many areas of software tools.
The courses we deliver give your people the opportunity to receive “best practice”
training delivered by experienced IT professionals either onsite or offsite across a wide
range of courses from Business Analysis & Process Modelling, Agile Development &
Software Architecture right through to Database Technologies and
Software Test.
The key to our success is ensuring that the courses we deliver are practical, hands–on
and relevant to the challenges IT managers and their teams experience in their work
environments.
We provide courses at the introductory level right through to more technical and
sophisticated seminars and workshops. We can tailor our courses to your
requirements by investing time and resources into assessing your training needs and
ensuring a “bespoke” training package which will help drive through excellence in your
organisation.
Whether you are looking for IT training for your team or wanting to enhance your own
skills and knowledge, you will find every possible option available to you through
Neueda.
3.2
Information Assurance
As a specialist Cloud Service provider, the Neueda services are not covered by
Business Impact Level (BIL) accreditation. .
According to the specific requirements or clients or individual project engagements
Neueda will ensure the deployment of specialist resources with the appropriate security
clearance.
3.3
Backup and Disaster Recovery
This is not applicable for the Specialist Cloud Services offered by Neueda.
3.4
On boarding and Off boarding Processes
This is not applicable for the Specialist Cloud Services offered by Neueda.
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Service Definition
G-Cloud 4: Neueda On Demand Specialist Cloud Services
Client interface
Procurement & management support
Service management
Solution development & implementation
Business change
Strategy & architecture
3.5
Pricing
Pricing of the Neueda On Demand Specialist Cloud Services is via the SFIA matrix
provided with the tender documents and is summarised below. The minimum unit is
one day’s support.
1.
Follow
£350
£350
£350
£350
£350
£350
2.
Assist
£400
£400
£400
£400
£400
£400
3.
Apply
£450
£450
£450
£450
£450
£450
4.
Enable
£500
£500
£500
£500
£500
£500
5.
Ensure/Advise
£550
£550
£550
£550
£550
£550
£650
£650
£650
£650
£650
£650
£750
£750
£750
£750
£750
£750
6. Initiate/Influence
7. Set
Strategy/Inspire
Travel and Subsistence – Included in day rate within Northern Ireland. Payable at department’s
standard T&S rates outside Northern Ireland.
Mileage – As above
3.6
Service Management
This is not applicable for the Specialist Cloud Services offered by Neueda.
3.7
Service Constraints
There are no service constraints regarding the provision of the Specialist Cloud
Services offered by Neueda. The standard terms and conditions cover the use of
substitute resource should that be necessary.
3.8
Service Levels
This is not applicable for the Specialist Cloud Services offered by Neueda.
3.9
Financial Recompense
This is not applicable for the Specialist Cloud Services offered by Neueda.
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Service Definition
G-Cloud 4: Neueda On Demand Specialist Cloud Services
3.10 Training
Neueda recognises that the use of external consultancy support presents an
opportunity for clients to develop their own internal staff and we work to ensure that a
skills-transfer component is built into all engagements whenever appropriate.
3.11 Ordering and Invoicing Process
The ordering process is via agreement through an initial review of individual client or
project requirements and an agreement of the resources and services to be procured.
Invoicing is typically on a monthly basis, billed on the agreed consumption of resource
or services.
3.12 Termination Terms
Termination is covered in our standard terms and conditions.
A Contract may be terminated by either party giving the other written notice of the
Notice Period specified in the Schedule.
Variation to our standard terms may be negotiated.
3.13 Data Restoration / Service Migration
This is not applicable for the Specialist Cloud Services offered by Neueda.
3.14 Consumer Responsibilities
The responsibilities of the Client (consumer) will be agreed and formalised during the
service procurement process.
Typically the nature of these responsibilities include logistical responsibilities such as
the provision of office accommodation, access to appropriate systems or the availability
of staff or information key to the delivery of the Specialist Cloud Service.
3.15 Technical Requirements
This is not applicable for the Specialist Cloud Services offered by Neueda.
3.16 Trial Service
Neueda understand and place significant focus on the importance of building strong
relationships and mutual trust with our clients from the onset of any new engagement.
To support this ambition we work with and offer new clients on a try and buy basis, an
initial discovery phase (typically 10 – 20 days) which allows all parties and stakeholders
to get to know the Neueda organisation and resources while also facilitating initial
requirements validation and planning. In our experience this approach is invaluable for
our new clients allowing them to make a more informed and tangible assessment of our
capability to deliver against a specific requirement.
Neueda would only seek recovery of the cost of this initial phase if the engagement
proceeds.
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