1
General Education Office
HM.316 / LA2401
English for the Hotel Business
Unit 1: Types of Accommodation
2
Brief History
• Hospitality is the term generally associated with hotels and restaurants.
• Hospitality is derived from HOSPICE meaning “house of rest for travelers”.
• Accommodation industry
A wide array of lodging facilities from luxurious resorts to modest
bed and breakfast (B&B) establishments.
• Food and beverage industry
Food service is offered at a variety of facilities including
transportation terminals, airplanes, trains, ships, and attractions.
3
From Antiquity to the Middle Ages
The history of hotels is intimately connected to that of civilizations.
• Greeks developed thermal baths in villages for rest and recuperation
rest
restore (restaurer)
restaurant
• Later, the Romans built mansions to provide accommodation for travelers on
government business.
• Later, caravanserais appeared, providing a resting place for caravans along
Middle Eastern routes.
4
From Antiquity to the Middle Ages
• In the Middle Ages, monasteries and abbeys were the first establishments
to offer refuge to travelers
• Inns gradually appeared in most of Europe.
5
The Start of the Hotel industry
• In France, at the beginning of the 15th. century, the law required that hotels keep a
register.
• Around 15th Century thermal spas in Carlsbad
and Marienbad in Bohemia
• During 15th Century, more than 600 inns
were registered in England
• At the end of the 1600s, the first stage coaches with
a regular timetable started operating in England
•The industrial revolution the 1760s, led to
construction of hotels everywhere, in
England mainland Europe, in America.
6
18th and 19th Centuries Hotels
• First hotels and restaurants
- Between 1860 – 1900 in London, the Langham, the Savoy, Claridge’s opened
- The Ritz opened in Paris (1898)
- The Algonquin opened in New York City (1902)
• Hotel innovations
- Holiday resorts began to flourish along the
French and Italian Rivieras.
- In Japan, Ryokan guest houses gained popularity
- In India, the government-run Dak bungalows provided
reliable accommodation for travelers
7
19th - 20th Century
•
Hotel innovations
- The New York Hotel was the first to be equipped with private bathrooms
- In 1880, the Sagamore Hotel on Lake George in the state of New York was
the very first to provide electricity in all its rooms.
- The first school for hoteliers was founded in, Switzerland in 1893 .
- The Netherland Hotel in New York City then became the first to provide all
its guests with their own telephone.
- In the sixties, new tourist resorts flourished around the Mediterranean,
from Spain to Greece and from the Balearics to Yugoslavia.
- 1970 saw the beginning of the construction of hotels for business people
- The third boom in the hotel industry began in 1980’s
8
9
First Hotel in Bangkok?
1887
1961
Today
10
Objectives
The objectives of this unit are….
1. Language Focus: Giving Opinions
2. Vocabulary Focus: Accommodations
The purpose of this unit is to ensure familiarity with the basics
of the hotel industry using English vernacular, terminology, and
jargon.
11
Types of Accommodation
Look at these pictures and identify the types of accommodation…
Bed-&-Breakfast (B-&-B)
Guest House
Lodge
Hostel
Private Home
Resort
Boutique Hotel
Hotel
Self-Catering
12
Types of Accommodation
 Know the different types of accommodation.
Bed-&-Breakfast
• Private home in which guests can be accommodated at night in private bedrooms
(which may or may not have private bathrooms).
• Owner or manager lives in the house or on the property. Public areas of the house,
e.g., kitchen/living room may allow limited access for guests,
• Business may be run as a secondary occupation.
• Breakfast is included in the price (generally either continental or full-English). Other
meals may be available by arrangement.
Backpacker Hostel
• Aimed at the budget traveler (backpacker) and generally attracts a younger guests.
• Bedrooms are in a dormitory style (shared)
• Bathrooms are shared (although private bedrooms may be available).
• Light meals may be available in addition to the room rate.
13
Types of Accommodation
Boutique Hotel
• 5 star establishment providing all the features and facilities of a normal hotel, in a
unique, exclusive style, intimate, usually luxurious
• Generally small, (100-150rms max.) feature top class service and are marketed to
the affluent.
Guest House
• Private home which has been converted for the dedicated and exclusive use of
guest accommodation.
• Public areas for exclusive use of the guests. The owner or manager either lives offsite, or in an entirely separate area within the property.
• Offers a wider range of services than a B&B, and usually caters for all meals.
14
Types of Accommodation
Hotel
•
•
•
•
•
Generally largest of all accommodation types.
Common reception area (lobby) and rooms generally open directly onto a hallway.
On-site restaurant and other facilities are more accessible to the public
Wide range of guest services are available, such as room service.
Hotels are often members of larger hotel groups, and a similar accommodation
experience may be available in different establishments within the group.
Lodge
• Located and designed - feeling closely in touch with nature.
• Features natural materials and coloring such as wood, stone and thatch.
• Outdoor experience should be offered at the lodge, such as guided walks, game
drives, etc.
15
Types of Accommodation
Private Home
• Private home (not full time)
• available for rental, often during peak tourism seasons
Resort
• Spread out collection of single or double story accommodation units.
• Similar to a hotel in that it offers a wide range of facilities.
• Units may be rented and available on time-share.
• Usually in natural location
Self-Catering
• Same as other accommodation types
• Has fully equipped kitchen, including fridge, stove, cutlery, crockery, cooking
utensils, cleaning equipment, etc.
• Kitchen should be for the exclusive use of the guests, not shared.
16
Types of Accommodation
• Using the vocabulary cards provided,
• Group the TYPE OF ACCOMMODATION and the DESCRIPTIONS
Bed & Breakfast
The public areas of the house, such as
kitchen and lounge have either limited
access for guests, or are shared with the
host family to some degree.
Bed & Breakfast
3
Guest House
3
Backpacker Hostel
2
Hotel
5
Boutique Hotel
2
Lodge
3
Resort
3
17
Types of Hotel
• City Centre
• Country House
• Airport
• Casino
• Motels
• Convention
• Economy/Budget
18
THE EMPRESS - HOTEL & CONVENTION CENTRE
Facilities include
international restaurants
and bars,
world-class convention
facilities
and superlative service.
19
THE EMPRESS - HOTEL & CONVENTION CENTRE
The low-rise complex ECC (Empress Convention Centre) opened in January 2008.
It is an ideal venue for productive, stimulating and rewarding engagements.
20
The Amari Watergate
Elegant Luxury in the Heart of Bangkok
The 5-star Amari Watergate Hotel
enjoys a very central location close to
Sukhumvit and Siam Square, Bangkok's
most exciting shopping and commercial
districts.
This Bangkok hotel offers supreme
comfort and convenience with easy
access to both Skytrain and the Airport
expressway.
21
Novotel Bangkok Suvarnabhumi
Novotel Bangkok Suvarnabhumi Airport
•
•
•
•
is 24-Hour Flexi - with no set check in time,
arrive when suits you and checkout 24 hours later.
just 5 minutes drive with our 24-hour complimentary shuttle service
connect to the Airport Link to the city centre just 15 minutes by Express
line, both connected to the skytrain
22
Accommodation Preferences
• One of the most important points for hotels to remember about their guests
are what different types services guests prefer. For example…
Large Rooms
Small Hotels
Good Facilities
Friendly Staff
Near Town Centre
Efficient Service
What services do you think these people prefer…?
Have a listen and find out…. Mark on your worksheet…..
23
Giving Opinions
Guests at a hotel will often be ready to give their opinions about
everything from the quality of front desk service to the food they
eat.
We often start our opinions using the phrase “In my opinion…”,
but there are other phrases as well…
I think most of the big hotels are so impersonal.
For me, the ideal hotel has big rooms with comfortable beds.
If you ask me, a hotel that doesn't make you feel really special….
24
Giving Opinions
We usually give our opinions when answering the question:
“What do you think of…?”
(See worksheet Ex 2a)
Ex 2b: Number the ‘opinion phrases’ in the correct order
(from 1 – like most to 10 - like least)
These are the common phrases to express your opinion of
something:
I love…
I enjoy…
I’m not too keen on…
I like…
I’m fond of…
I dislike… I hate…
I don’t mind…
I can’t stand…
25
Giving Opinions
But how do you know which phrase to use?
Look at this gauge of opinion phrase use…
26
Hotel/Accommodation - Word Study
• Working in groups of 2 or 3,
• Divide the following words into four groups.
• Compare your groups with another pair.
•
The Group Titles are: Adjectives, Facilities/Amenities,
Booking / reservations, Accommodation Types
• Write the words on your
worksheet. (Exercise 3)
27
Accommodation Preferences
Look at the word list and match them with the correct pictures.
28
Advertising Material
There are many different types of advertising material that hotels,
restaurants, and tour agencies can use to market their business…
29
Advertising Material
Match the pictures with the type of advertising material…
brochure
flyer
poster
leaflet
billboard
article
Internet
30
Advertising Material
How do we use advertising material to market a hotel?
Look at this picture of Yosemite National Park, in California.
What type of accommodations do you
think a hotel would have in a place like
this?
What type of accommodations would
you prefer if your were going to stay
in a hotel in Yosemite?
Read the information from a guidebook about available accommodation
and complete the table in Ex 4.
31
Listening
• Listen to two telephone calls to the California Travel
Bureau in London.
• Complete the information in the chart provided (on
P4).
California Travel Bureau
01-02203-555
32
Hotel Information
Look at some
helpful
adjectives…
We more
often use
adjectives
to describe something.
This is especially important when describing accommodations…
spacious
gorgeous superb
comfortable
marvelous friendly
lively
amazing
splendid
magnificent stunning
wonderful
“The view from my terrace is splendid!”
Sometimes the opinions are about how something looks…
oval
arched
flat
slopping
“The room has arched windows.”
33
Hotel Accommodations
Look at some of these hotel amenities…
Facilities
golf course
laundry
pool
sauna
In-Room Amenities
air conditioning
king-size bed
kitchenette
mini-bar
Services
airport shuttle
dry cleaning
room service
currency exchange
Now think of adjectives for describing these amenities…
“It’s a splendid single-room with a big king-size bed and a hot sauna.”
“Does the hotel have a children’s pool and timely room service?”
34
The Passage Samui Villas and Resort
•Look at the website descriptions of The Passage Samui Villas and
Resort
•What information can you find out about:
a.
b.
c.
d.
size and location?
types of accommodation?
the environment?
the accommodation design?
35
Related Terminology
Safari
Homestays
Farmstays
Time shares
Cruise
36
Summary
Today you have learned about:
• History of Hospitality Industry
• Types of Accommodation
• Types of Hotel
• Describing Features of Hotels
• Expressing opinions (likes/dislikes)
• Methods of Advertising