EMERGENCY OPERATIONS CENTER
BUILDING COORDINATORS,
BUILDING PRIMARY CONTACTS
&
FLOOR MARSHALS
DUTIES & RESPONSIBLITIES
FRIDAY MAY 29, 2009
AGENDA
 NORTH RIDGE EARTHQUAKE VIDEO/REVIEW
BUILDING COORDINATORS DUTIES
 EMERGENCY EVACUATION VIDEO/REVIEW FLOOR
MARSHALS DUTIES
 REVIEW DISASTER AND CRITICAL INCIDENTS
 COMMUNICATIONS
 BUILDING EVACUATION DRILL THURSDAY, JUNE
18, 2009
CSU
NORTHRIDGE
EARTHQUAKE
VIDEO
BUILDING COORDINATORS
PRIMARY BUILDING
CONTACTS
&
FLOOR MARSHALS
DUTIES & RESPONSIBILITIES
INCIDENT
Any event that is either naturally occurring, or
man-made, which requires action by emergency
response personnel.
A hazardous event that can normally be managed at
the local level
EMERGENCY
Why Prepare and Plan?
 Emergencies, disaster, accidents and injuries can occur
at any time and without warning.
 And the world we live in mandates it!
Why Prepare and Plan?
LEFT HAND DOSEN’ KNOW WHAT RIGHT HAND IS
DOING
BUILDING COORDINATOR
AND THE
SAFETY TEAM
 THERE ARE THREE KEY PLAYERS IN ANY CRITICAL INCIDENT
OR DISASTER OPERATION ON CAMPUS.
 THE POLICE DEPARTMENT
 THE FIRE DEPARTMENT
 THE BUILDING COORDINATOR AND/OR THE
PRIMARY BUILDING CONTACT PERSON
Why a Building Emergency
Action Plan?
 You best understand the nature of your work
 You know potential work place hazards
 You are familiar with the layout of your facilities
 You can identify special needs specific to your
college/department – i.e., people with disabilities, research,
patients, animals, etc.
 Allows planning for potential small accidents, power outages,
hazardous chemical spills, fires, civil disturbance, up to major
disaster such as earthquake.
 It will help to reduce risk and loss of life and facilities.
EMERGENCIES OR DISASTERS
 Could be so large in scope that normal emergency first responders like police and
fire departments could be substantially delayed.
 The actions taken by the building staff could be instrumental in saving lives.
 The building coordinator and staff are the people that all employees recognize for
reporting building safety problems, and the person who will take charge during
an emergency.
 The building coordinator, their alternate and staffs are responsible for keeping
all people in their building safe.
 AT SACRAMENTO STATE THIS ROLE FALLS
UPON THE BUILDING COORDINATOR/PRIMARY
CONTACT PERSON FOR EACH BUILDING.
BUILDING COORDINATORS
RESPONSIBILITIES
 Liaison with the Emergency Operations Center during an emergency.
 Responsible for conducting a threat assessment during an emergency and
make notification to police dispatcher.
 Make determination whether to “Shelter-in-Place” or “Evacuate
Building”.
 Identify Refuge and Retreat areas for each floor.
BUILDING COORDINATORS
RESPONSIBILITIES
 Develop and keep current the Building’s Emergency Action Plan.
 Designate and train Floor Marshals and alternates for each floor or
department i.e., “CREATE A BUILDING EMERGENCY TEAM”.
 Establish emergency evacuation rally/assembly areas (PRIMARY &
SECONDARY)
 Let faculty and staff know that you are the Building Coordinator or the
Primary Contact Person for the building.
 Maintain clipboard with roster of all employees and tenants and have it
available in an emergency.
BUILDING COORDINATORS
RESPONSIBILITIES
 Responsible for obtaining funding for building’s emergency supplies and vests
for Building Coordinator and Floor Marshals.
 Meet with safety team on regular basis:
* Determine any safety issues or concerns;
* Conduct training classes for faculty, staff and students:
* EOC Coordinator is available to assist with training.
 Conduct building evacuation and safety drills:
* Mandated at least once a year.
* Best to conduct an evacuation once a semester due to turn over of students
and staff.
 Conduct a threat assessment of building and plan how to counter the threats.
* Police Department available to help with your building’s threat assessment.
EMERGENCY
EVACUATION
VIDEO
FLOOR MARSHALS
DUTIES &
RESPONSIBILITIES
Emergency Management Best Practices
Building Floor Marshals
 Designated by Building Coordinator
 Given training in building evacuation
procedures
 Serve the buildings and floors
where they work
BUILDING FLOOR MARSHAL MEMBERS
RESPONSIBILITIES.
 REACT TO ALL FIRE ALARMS AND FOLLOW PROPER EVACUATION
PROCEDURES TO ENSURE A SAFE EVACUATION.
 IMMEDIATELY PROVIDE A BUILDING STATUS REPORT TO
BUILDING COORDINATOR.
 VISUALLY SURVEY BUILDINGS ON A DAY-TO-DAY BASIS TO
ASSURE THAT THEIR AREAS ARE FREE OF HAZARDS.
ALL FLOOR MARSHALS MUST BECOME
FAMILIAR WITH:
 LOCATION OF ALL EXITS – IN AN EMERGENCY, USE THE NEAREST
SAFE EXIT.
 FLOOR MARSHALS NEED TO ASSESS THE SAFEST EXIT POINT IN AN
EMERGENCY AND DIRECT PEOPLE AWAY FROM POTENTIAL HARM.
ALL FLOOR MARSHALS MUST BECOME
FAMILIAR WITH:
 LOCATION OF FIRE ALARMS, EMERGENCY PHONES, AND FIRE
EXTINGUISHERS.
 INSPECT THEM REGULARLY TO MAKE SURE THEY ARE IN
WORKING ORDER.
WHEN TO USE A FIRE
ALARM
WHENEVER IT IS NECESSARY TO
GET PEOPLE OUT OF THE
BUILDING NOW DUE TO AN
IMMEDIATE LIFE SAFETY ISSUE.
FIRE
IN THE CASE OF FIRE, ALWAYS USE THE FIRE
ALARM TO SIGNAL OTHERS TO IMMEDIATELY
EVACUATE. TAKE ALL FIRES - - EVEN SMALL ONES
SERIOUSLY. SMALL FIRES CAN TURN BIG (AND
DEADLY) VERY FAST.
BASIC EVACUATION PROCEDURES
 DIRECT PEOPLE TO LEAVE BY THE NEAREST SAFE EXIT.
 MOVE PEOPLE AT LEAST 150 YARDS AWAY FROM ALL
STRUCTURES.
 CHECK FOR INDIVIDUALS THAT NEED AID AND PROVIDE
REASONABLE ASSISTANCE TO DISABLED PERSONS.
 USE ONLY STAIRS AND NOT ELEVATORS.
 DO NOT ALLOW PEOPLE TO RE-ENTER A BUILDING UNTIL
THE UNIVERSITY POLICE, FIRE DEPARTMENT OR BUILDING
COORDINATOR DETERMINES THAT IT IS SAFE.
EVACUATION BUILDING SWEEP
 AFTER AN EVACUATION, PERFORM A QUICK CHECK,
PROVIDED IT IS SAFE FOR YOU TO REMAIN IN THE BUILDING,
TO ASSURE THAT EVERYONE HAS EXITED.
 USE VERBAL SKILLS TO PERSUADE STRAGGLERS TO LEAVE,
BUT DO NOT GET INTO A CONFRONTATION OR PLACE
YOURSELF IN JEOPARDY.
 REPORT VIOLATORS TO THE UNIVERSITY POLICE OFFICERS
THAT ARE ON SCENE IMMEDIATELY AND RETREAT TO
SAFETY.
EVACUATION ASSEMBLY AREAS
 EACH BUILDING’S EMERGENCY PLAN IDENTIFIES THE
BUILDING’S ASSEMBLY AREAS.
 IDENTIFY THESE AREAS SO YOU WILL KNOW WHERE TO
DIRECT PEOPLE AS THEY ARE EVACUATED.
 BE SURE THAT ASSEMBLY AREA DOES NOT BLOCK
EMERGENCY VEHICLE RESPONSE
 IN AN ACTUAL EMERGENCY, USE THE NEAREST SAFE EXIT
FROM YOUR BUILDING, THEN CHECK IN AT THE NEAREST
ASSEMBLY POINT FOR YOUR FACILITY.
PREVENT RE-ENTRY
 PLACE SIGNS AND/OR BARRIER TAPE AT ENTRANCES.
 MOVE PEOPLE AWAY FROM ENTRYWAYS.
 DO NOT TRY TO PHYSICALLY STOP SOMEONE THAT IS
DETERMINED TO ENTER A CLOSED BUILDING. TRY TO
DISSUADE THEM FROM GOING BACK INSIDE AND
IMMEDIATELY REPORT VIOLATORS TO THE UNIVERSITY
POLICE OFFICERS ON SCENE.
 DO NOT OPEN BUILDINGS UNTIL AN “ALL CLEAR” IS
COMMUNICATED BY THE UNIVERSITY POLICE, FIRE
DEPARTMENT OR YOUR BUILDING COORDINATOR.
EVACUATION ASSEMBLY AREAS
EACH BUILDING’S EMERGENCY PLAN IDENTIFIES
THE BUILDING’S ASSEMBLY AREAS.
IDENTIFY THESE AREAS SO YOU WILL KNOW
WHERE TO DIRECT PEOPLE AS THEY ARE
EVACUATED.
IN AN ACTUAL EMERGENCY, USE THE NEAREST
SAFE EXIT FROM YOUR BUILDING, THEN CHECK IN
AT THE NEAREST ASSEMBLY POINT FOR YOUR
FACILITY.
WHEN NOT TO USE
THE FIRE ALARM
RULE OF THUMB
 IF A FORCED EVACUATION WILL PLACE PEOPLE IN
GREATER JEOPARDY THAN HAVING THEM
REMAINING IN PLACE – SUCH AS DRAWING THEM
INTO A CONTAMINATED AREA DUE TO CHEMICAL,
BIOLOGICAL, OR RADIOLOGICAL RELEASE OR INTO
A VIOLENT SITUATION (ACTIVE SHOOTER) – THE
FIRE ALARM SHOULD NOT BE SOUNDED AND
PERSONS SHOULD SHELTER IN PLACE UNTIL A
SAFER COURSE OF ACTION CAN BE DETERMINED.
EARTHQUAKES
 REMAIN CALM DURING AN
EARTHQUAKE:
 DROP, COVER AND HOLD
 GET UNDER A STURDY DESK OR TABLE OR
MOVE AGAINST INTERIOR WALLS AND AWAY
FROM WINDOWS. BE AWARE OF FALLING
OBJECT HAZARDS SUCH AS BOOKSHELVES,
HANGING PICTURES, ECT.
DURING AN EARTHQUAKE
Evacuation should NEVER be automatic.
 There may be more danger outside your building or facility than there is
inside.
 The lighting inside your building or room will probably be out; it may be
DARK
 Before any decision is made to vacate all or part or a building, someone
must find out that there IS: a safe route out, and a safe place to
assemble on the outside.
WHEN SHELTERING IN PLACE
Have people remain inside their office or
classroom.
Close all windows and exterior doors.
Turn off all fans, heating and air conditioning
systems.
Go to an interior room without windows, preferably
above ground level in the case of a suspected
chemical threat.
Continue to shelter in place until told that all is safe
or directed to evacuate.
PERSONS NEEDING ASSISTANCE
Be aware of persons that are sight, hearing,
mobility, or cognitive impaired and provide an
appropriate level of assistance.
Always ask a disabled person what, if any,
assistance they require in an emergency.
STAIRWELL STAGING FOR ASSISTED
EVACUATION
Stairwell landings are staging areas for those
who require assistance to descend a stairway
during an evacuation.
If possible, arrange to leave someone with a
person who is staged for an assisted evacuation
Immediately notify police or public safety
personnel of their specific location.
EVACUATION CHAIRS
If your building is equipped with an evacuation chair,
become familiar with their location and proper use.
In an emergency, you
may be asked to be part
of an evacuation team
assigned to help others
to get out of a building.
LIFE SAFETY SYSTEMS
Obstructed Exit Access - All hallways and stairwells must
always be maintained free of obstructions that may hinder
the free movement of persons during an emergency. All
doors must open and close freely.
LIFE SAFETY SYSTEMS
All fire alarms, extinguishers, hoses,
lighted exit signs and evacuation maps
must be present and functional. Report
damaged or malfunctioning systems
immediately.
STAIRWELL SAFETY
Use of Stairs – An elevator can become death traps
in a fire or other emergency. All persons are
directed to use the stairs to exit in an emergency.
Stairwells - Stairwell doors
protect against smoke and fire
intrusion. Doors should never
be blocked or wedged open at
any time. Stairwells provide a
safe exit path.
“LEADERSHIP”
During an emergency, people will tend to follow
the directions of a person who displays
leadership.
Floor Marshal members must assume that role
by displaying a confident and authoritative
presence while using verbal skills to providing
clear, firm, but polite directions in order to gain
control, maintain calmness, and obtain
compliance.
DEFINITIONS




EVACUATION:
Building Coordinator & Police
Orderly movement of people from specific area.
Allows time to check for stragglers
An emergency that could happen in the next few days
EMERGENCY EVACUATION:
 Building Coordinator – Police & Fire
 Need to move to a safer area immediately
 Examples:
1. Fire in building
2. Hazardous Chemical spill
DEFINITIONS
RESCUE:
 Fire Department
1. Catastrophic Event
2. Affected people need to seek shelter or
survive until rescue arrives
DEFINITIONS
REFUGE:

Designated Area for a Threat such as a Fire.

Ideally, it is a Room with a Street facing Exterior Window.

Enables people to be seen and assisted.

The Refuge Should have a Strong Fire Door, Along with
a Small Refuge Kit.
DEFINITIONS
RETREAT/SHELTER-IN-PLACE
 Location in which people can go during a gunman in the building
incident.
 Have a bunker like quality.
 Should be in the interior of the building.
 Persons unable to flee impacted area.
DEFINITIONS
RETREAT/SHELTER-IN-PLACE
 SHOULD HAVE RETREAT KIT:
* First Aid Supplies
* Portable Radio
* Towels
* Water
* Flashlight
 SIT OR LIE ON FLOOR
 REMAIN INSIDE UNTIL POLICE ARRIVE AND ANNOUNCE
THEMSELVES
 RETREAT KIT SHOULD BE PART OF YOUR BUILDING’S EMERGENCY
SUPPLIES.
DEFINITIONS
RALLY / ASSEMBLY POINTS:
 Critical during an Evacuation.
 Allows rapid head count to determine if anyone is missing.
 At least 150 to 300 yards from building.
 Avoid interfering with Emergency Responders.
 THE RALLY POINTS: NEED TO BE MADE KNOWN TO EVERYONE
INSIDE YOUR BUILDING AND THEY MUST CHECK IN AT THE RALLY
POINT BEFORE LEAVING THE AREA.
 Designate someone in charge of assembly area to take attendance .
 Facilitates any search and rescue operations.
DEFINITIONS
RALLY/ASSEMBLY POINTS CONTINUED:
 After attendance is complete notify emergency responders if anyone is
missing.
 Valuable time lost if someone leaves prior to checking in.
 Need Secondary Rally Point in case primary rally point is unusable.
 A GOOD RULE OF THUMB IS THAT A PRIMARY ASSEMBLY /
RALLY POINT SHOULD BE NO CLOSER THAN 100 YARDS AND A
SECONDARY POINT AT LEAST 300 YARDS AWAY.
THE CLIPBOARD & VESTS
 Clipboard should be available near main exit of Building Coordinator’s office.
 Clipboard should contain:
1. Roster of Staff.
2. Roster of other regular tenants.
3. Copies of the buildings floor plans.
4. Allows alternate to grab clipboard during emergency evacuation.
Professors should take their student rosters to
assembly area.
THE CLIPBOARD & VESTS
THE CLIPBOARD & VESTS CONTINUED:
 All rosters should be update every six months along with the emergency phone
roster for the building.
 The floor plans will help emergency responders while doing a building search.
VESTS
 THE BUILDING COORDINATOR AND FLOOR MARSHALS IN CHARGE
DURING AN EMERGENCY AT YOUR BUILDING SHOULD BE WEARING
BRIGHTLY COLORED VESTS.
THE CLIPBOARD & VESTS
IMPORTANCE of VESTS
 Helps emergency responders locate personnel in charge.
 Everyone designated to assist should wear a vest.
 Eliminates wasted time when seconds count in locating building manager
with critical information for the emergency responders.
DISASTERS
&
CRITICAL
INCIDENTS
STATE OF EMERGENCIES
MITIGATION ANALYSIS
(Hazard / Threat Assessment)
•
PROBABILITY:
The likelihood of each emergency’s
occurrence.
•
HUMAN IMPACT:
The probability of death or injury.
•
PROPERTY IMPACT:
The potential damage. The cost to replace or
repair.
•
OPERATIONAL IMPACT:
Interruption of services. Employees unable
to report to work.
•
INTERNAL RESOURCES:
Do we have the needed resources and
capabilities to respond?
•
EXTERNAL RESOURCES:
Will external resources be able to respond to
us for this emergency.
MITIGATION
HAZARDS
A dangerous event or
circumstance that has the
potential of leading to an
emergency or disaster
Types of Hazards
Natural Hazard
Technological Hazard
A hazardous event that
causes significant human &
economic loss & demands a
response beyond the scope
of local responders
DISASTER
TRAIN
DERAILMENT
HAZARD
MATERIALS
TRANSPORT OF RADIOACTIVE
MATERIAL
TERRORISM
Terrorism and WMD
FLOODING
• According to the Sacramento Area Flood Control Agency (SAFCA), Sacramento’s
flood risk is greater than any other major city in the country because of several
factors:
1) Aging levees
2) Water flow out of the Sierra Nevada mountain
is increasing during flood events
3) Dam maintenance, problems, etc.
Fig. 10. Levels of Protection. SAFCA. <http://www.safca.org/floodRisk/floodThreat.html>. 8 Nov. 2005.
SPECIFIC HAZARDS
EMERGENCY INFORMATION
FLOODING:
 Never evacuate through flood waters – always go to high ground.
 Survey and identify a route to the nearest high ground in the event of a flood for your
building's occupants.
 The projected depth of water in and around the campus is roughly 14 feet during a worst
case scenario.
 Going to the second floor or the roof on a one story building is sufficient. A nearby
building, a rooftop or the actual levee that failed are good alternatives.
SPECIFIC HAZARDS
EMERGENCY INFORMATION
FLOODING CONTINUED:
 Survey your building and see what critical pieces of property/equipment are located at the
flood level.
 Computers, records storage, office equipment and valuable supplies may needed to be
moved to a higher location prior to evacuation.
 THE PROTECTION OF THESE ITEMS SHOULD BE ADDRESSED IN THE
BUILDING’S EMERGENCY ACTION PLAN.
 Remember that flooding is a secondary cause of damage in an earthquake. Dams and
levees can be seriously damaged in an earthquake causing flooding in the area.
SPECIFIC HAZARDS
EMERGENCY INFORMATION
FLOODING CONTINUED:
 All flood waters are considered to be Hazardous Materials. They contain waste products
and chemicals. Don’t let people walk through flood waters.
 Don’t let people drive through floodwaters. Eighty percent of all fatalities in floods occur
in a car. Two inches of moving water can knock you off your feet. Eighteen inches of
water can actually float a full size sedan.
 Rescue operations are extremely hazardous. Approximately one-third of all people who die
in water related emergencies are “Would-be-Rescuers”.
 Don’t be afraid to get out of a vehicle or building and move to higher ground if you have to.
FIRES
FIRES
Earthquake
1989 LOMA PRIETO
OAKLAND FREEWAY COLLAPSE
1994 CSU NORTHRIDGE
EARTHQUAKE
SPECIFIC HAZARDS
EMERGENCY INFORMATION
EARTHQUAKES
 Actually practice the Duck-Cover and Hold; Not the “Feet Don’t Fail Me Now”.
Remember, earthquakes do not kill people, falling objects kill people.
 Survey equipment, computers, file cabinets, large standing shelves, etc. and see if they are
bolted down to prevent falling objects.
 Secondary damage in earthquakes is often caused by fire. Gas lines are severed and gas
will travel to a source of ignition and cause flashback to start fires.
 A building containing chemicals can be severely shaken causing chemicals to spill and
combine to create various hazardous materials.
SPECIFIC HAZARDS
EMERGENCY INFORMATION
EARTHQUAKE CONTINUED:
 Preparation is the key. Items secured and packaged properly will not create hazards during
an earthquake.
 Remember there can be many aftershocks immediately after an earthquake. Don’t allow
anyone to go into a building that has earthquake damage until after it has been cleared by a
building engineer or building inspector.
 A building that may look stable can completely collapse in a very minor after shock. Saving
personal possessions and property is not worth putting your life in jeopardy.
ACTIVE SHOOTER
GUNFIRE
OR
SNIPER
INCIDENT
VIRGINIA TECH UNIVERSIT APRIL 16, 2007
KILLED 31
WAKEUP CALL
April 16, 2007 - Cho murders 30,
wounds 25, firing 170 rounds from
two handguns in nine minutes
7:15 a.m. West Ambler Johnston
Hall – Hilscher and Clark murders
Returns and reloads at his
apartment
Leaves to mail pictures and video
manifesto to NBC
9:45 a.m. Norris Hall murders
Executions in 5 classrooms
Kills 30, then himself
Cho Seung-Hui
23 years old
UCLA
FRIDAY 08/29/08
Arrested one block from UCLA after firing three rounds at a
signal light carrying 5 loaded semi-automatic handguns equipped
with lazar sights and 400 rounds of ammunition. Police found
another 7800 rounds in his van.
Gene Bush - 52
WHEN A BOMB
THREAT IS
CALLED IN
SEE
(HANDOUT)
COMMUNICATIONS
ON
CAMPUS
CAMPUS NOTIFICATION SYSTEMS
Emergency Notification System
•E-Mail
•Telephone Call
•SMS Text Messages
OES/Verizon Cell Phones
Class Room Phones
SKYMARS Telephones
Fire Alarms
CLEMARS
Police Radio - Sac Regional Radio System
800 Mhz
“Reverse 911” calls
Bull Horns
Public Radio Announcements
Vehicle PA Systems
Campus Radio KSSU – 1580 AM/In
Progress
Telephone Trees
Locale TV Announcements
FAX
Internet Websites
Emergency Blue Lights/Other Telephones
Press Conference
Call Out Lists
Posting Boards
Runners
Conference Bridge
Voice Mail/E-mail/List Proc
Hand-held radios
EMERGENCY NOTIFICATION PROCESS
INCIDENT
OCCURS
ADDITIONAL
CAMPUS
RESOURCES
EMERGENCY
NOTIFICATION
SYSTEM (or calls)
POLICE
ADMINISTRATION
NOTIFIED
EOC ACTIVATED
PERSONNEL
NOTIFIED
BUILDING
COORDINATOR
NOTIFIED
ADMINISTRATION
BUSINESS/AFFAIRS
OFFICE
NOTIFIED
EMERGENCY
DISASTER
SERVICE
WORKERS
CALL-OUT
FLOOR
MARSHALLS
NOTIFIED
PRESIDENT’S
OFFICE
NOTIFIED
FLOOR
ASSISTANTS
ACTIVATED
CHANCELLOR’S
OFFICE
NOTIFIED
INITIAL CALL
TO POLICE
DISPATCH
CITY
EMERGENCY
SERVICES
CONTACTED
POLICE
DISPATCHED
TO SCENE
ASSESSMENT
MADE BY
POLICE
INCIDENT
COMMAND
SYSTEM
UPDATED 03/2008
BUILDING EVACUATION
DRILL
 THURSDAY, JUNE 18, 2009
 TO BE NOTIFIED BETWEEN 10:00 a.m. & 1:00 p.m.
 ENS NOTIFICATION:
1. INITIAL MESSAGE SENT
2. SECOND MESSAGE TO NOTIFY ALL CLEAR
 EVAULATION FORM TO BE E-MAILED TO EVERYONE
1. COMPLETE FOR AFTER ACTION EVAULATION OF DRILL TO
scheffler@csus.edu.
For further information, please
contact:
Bill Scheffler
EOC Coordinator
Sacramento State Police Department
(916) 278-6851
E-mail scheffler@csus.edu