HEAD OF PEOPLE & ORAGNISATIONAL DEVELOPMENT
Reporting to:
Supervising:
Location:
Country Representative
Human Resources & Organisational Development Officer
(1), Administrative Officer (1), Admin Asst (1), Drivers (3)
Country Office, Accra
WaterAid’s vision is of a world where everyone has access to safe water and sanitation. Our
mission is to transform lives by improving access to safe water hygiene and sanitation in the
world’s poorest communities. Here in Ghana we have built a great reputation for championing
and delivering these needs to poor communities. We are seeking to add to our dynamic team
with the following listed positions:
Introduction:
The Head of People and Organizational Development assists WaterAid Ghana (WAG) and
partners in being accountable to donors, constituents and stakeholders, by providing technical
and professional support for managers and top leadership in the areas of people management
and organizational development, change and behaviour. People/Human Resource
Development (P/HRD) is the framework for helping employees develop their personal and
organizational skills, knowledge, and abilities and includes such areas as employee training,
labour-management relations, employee career development and well-being, performance
management and development, coaching, mentoring, succession planning, key employee
identification, and tuition assistance. The organization development and change
management responsibilities include implementing and contextualising WA global and local
strategies, policies and organizational design structures that build enhanced levels of
performance and accountability, provides thought leadership and best practice solutions to
building and sustaining a high performance organizational culture, and helps to define and
communicate the leadership behaviours and management skills needed to deliver the WA
Global and Ghana Country strategies and ensure long term success. A primary focus will be
creating and implementing change management plans that minimize employee
resistance and maximize employee engagement.
The post holder is a member of the Senior Management Team with potential to become a
Country Representative and must have ability to handle confidential information in a
professional manner.
Purpose of Job:
To enable managers fulfill their people management and organizational development
responsibilities for maximal achievement of organizational objectives; the post holder will
develop and maintain innovative, effective and forward looking people/human resource and
organizational development strategies, practices and procedures to equip managers with the
tools they need for good people management and effective implementation of an HRIS
system.
To maximize the strategic use of employees and maintain functions such as recruitment,
benefits/ compensation, performance management, personnel policies, and regulatory
compliance for organizational effectiveness of WaterAid in Ghana and her selected strategic
partner organisations.
The position holder will also ensure effective administrative systems and processes for the CP,
oversee effective maintenance of WaterAid’s Health & Safety policy, and work to create a
positive enabling environment for highly performing and satisfied employees at all levels in the
CP.
To provide subject matter expertise on organization design and development, change
management, co-ordinate the implementation of global and local initiatives and develop
change management programs and support systems required to meet the unique needs of the
CP and ensure the realization of the change benefits. Supporting, measuring and reporting on
implementation will be central.
Key Accountabilities
1. People Management/ HR Functions
 Staff Management: Lead, manage, motivate and develop POD team members in areas of
responsibility in order to maximise their contribution to the team and organisation. Ensure
effective utilisation of staff capacity towards the achievement of the country strategic aims
and organisational vision and mission. S/he will also create an environment for learning
within the team to ensure continuing development of skills.
 The Head of People and Organisational Development will also support the setting and
monitoring of performance targets within the team. H/She will have direct line management
responsibility for the HR/OD Officer and Administrative Officer, who supervises the Office
Assistant and the Drivers.
 Develop and maintain appropriate and effective people/human resource strategies, plans
and policies and ensure that these are communicated and implemented throughout the
Country Programme to support the strategic plan and that they are in accordance with
current labour laws that reflect WaterAid’s aim of being a good employer.
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Develop, implement and maintain reward and recognition strategies, including appropriate
terms and conditions of employment, to ensure that the Country Programme is able to
attract, retain and motivate staff. Advise line managers on the implementation of salary
policy [i.e. starting point, increments, additional responsibility payments, etc.].
Develop strategies and initiatives to promote diversity within the workforce to ensure that
the organisation is inclusive and broadly reflective of the community.
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Develop, monitor, maintain and communicate personnel policies, ensuring that systems are
managed and developed in a creative manner and advising managers on their application.
Ensure recruitment of competent people into the organisation in line with WaterAid’s and
CP policies and in a timely manner to ensure work stoppages are minimized.
Provide current and prospective employees with information about policies, job duties,
working conditions, wages, opportunities for promotion and employee benefits and foster
positive attitude towards organizational objectives.
Work with line managers to ensure that all staff have effective inductions, that annual
performance appraisals are undertaken and followed through and that personal
development plans are up-dated annually in line with the global performance management
system.
Work with Line Managers to support and track staff development and adequately manage
the staff training budget, designing / commissioning training interventions where required.
Lead in analysing jobs in WaterAid and developing job descriptions for positions
Select and coordinate use of Human Resources/OD consultants, training specialists, labour
counsel, and other related consultants in CP
Encourage and maintain sound management and employee relations by handling
questions, interpreting and administering contracts, and helping to resolve work-related
problems and conflicts. Coach SMT in this area.
Ensure implementation of WaterAid’s Health & Safety Policy and support the Administrative
Officer in ensuring a conducive and safe working environment
2. Organisational Development /Behaviour Functions
 Ensure that WaterAid Ghana CP continues to develop as an affective organisation in line
with global strategic aims, by ensuring that the people, systems and processes are
periodically reviewed, developed and maintained.
 Contribute to the development of the strategic plan for the Country Programme and ensure
that the people management components of these plans are properly understood and
planned for and change is effectively managed.
 Support project teams in integrating change management activities into their project plans.
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Advise CR/SMT on any changes required to properly match WaterAid Ghana’s
organizational structure with its strategic objectives and propose changes to job profiles,
evaluation schemes, and compensation.
Works with CR/SMT on change management initiatives to realize benefits of change and
minimize negative impact
Provide support to build change management capacity that ensures the CP will move from
current state to future desired state in an efficient and effective manner to realize the
desired objectives / benefits of the change
Knowledge management – responsible for collecting data on best practices of change
within the region and developing them into case studies for utilization for learning and
development programs and for information purposes
Knowledge management duties require responsibility for collecting data on best business
practices of change and developing them into case studies for utilization for learning and
development programs and for information purposes. Report on outcomes and track
change processes. Track movement from current state to future desired state in an efficient
and effective manner to realize the desired objectives / benefits of the change
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Ensure that WaterAid values and leadership behaviours are modelled by SMT and adhered
to in the CP and among our partners.
Lead in providing organisational development support to strategic partners in key HR/OD
and other technical/capacity building areas.
3. CP Administrative Systems & Processes
 Development and implementation of effective administrative system and procedures for the
Country Programme.
 Development/ review of administrative policies for the CP; Assess the need for additional
local policies and provide support in developing them where required.
 Ensure compliance to administrative policies and procedures.
 Ensure that WaterAid assets are adequately maintained and safeguarded.
 Ensure that all external administrative transactions with service providers are in line with
WaterAid policies and values e.g. procurement, selection of consultants,
equipment/material suppliers and vehicle maintenance.
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Other Organisational Responsibilities
Assist with fundraising and representing the organization to donors as required
Provide HR & OD support to the Region and other CPs
Contribute to SMT effective decision making and strategic leadership of the CP by
providing advice to the team on People/OD and other issues as required
Contribute to CMT & other team planning and effective functioning within the CP
Attend regular WaterAid organisational meetings, participate in Regional Management
Team, as well as other international meetings as required
Prepare and manage an annual HR/OD and Admin. work plan and budget, including
monitoring & reporting expenditure
Support WAG team with a comprehensive human resource advisory service to all
managers and staff members to ensure that the organisation meets its legal requirements,
adopts good practice in the management of its staff, providing coaching where appropriate.
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Provide capacity building support and training in human resource procedures for
development partners.
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Set, manage and monitor expenditure budget for strategic and annual plans in human
resources, adhering to financial guidelines, ensuring value for money and acting as
appropriate within delegated authorities.
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Develop relationships with partner organisations, other WA Country Programmes and WA
UK, to help build people management capacities to contribute to shared objectives.
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Ensure reasonable care is taken of self and others in the workplace according to health and
safety policy and principles.
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Undertake any other responsibilities, tasks or activities as reasonably required.
Person Specification:
Essential:
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Masters degree preferably in Human Resources Development/Organizational Behaviour,
Psychology, or Organisational Development or relevant area
Minimum of 10 years’ overall work experience of which at least 5 must be in Senior HR /
OD role and at the organisational Management/supervisory level
Knowledge of principles and procedures for personnel recruitment, selection, training,
compensation and benefits, labour relations and negotiation, and personnel information
systems
Successful senior level OD professional with considerable strategic thinking and change
management experience.
Solid experience of developing and steering culture change and willingness to challenge
the status quo
Solid Organisation Design, Workforce Planning, and Organisational restructuring
Change Management and Culture Transformation
Experience in working with partner organisations in the international development sector
Experience in organisational assessments, development of capacity building plans &
monitoring and evaluation
Basic knowledge of Administrative functions and office management
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Member of the Chartered Institute of Personnel Management or its equivalent
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Member Association of Change Management Professionals or equivalent, Knowledge and
understanding of people management concepts, practices, systems, and procedures and
an excellent understanding of employment legislation.
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Desirable:
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Doctoral degree with area of specialization in human resource management, organizational
development/change or
Good working knowledge of French
Ability to design, conduct and analyse change diagnostic processes.
Strong Cross-Cultural Communication, Facilitation, Coaching and development skills
across major cultural areas
Strong Research skills (some minimal level mandatory in quantitative and qualitative
research skills)
Principles and practice of organisational and adult learning, psychology, and continuous
improvement
A solid understanding of how people go through a change and the change process;
experience with ADKAR is a plus.
Previous experience in an NGO is desirable
Other Information
Travel will be required to regional offices in the Country Programme
Personal Qualities:
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Excellent inter-personal, inter-cultural and teamwork skills, sound judgment and strong
initiative, as needed to work independently and build new capacity within WAG and
amongst partners.
Able to embrace WA values and exhibit in workplace.
Ability to perform multiple tasks
Ability to solve-problems using sound analysis, relate multiple issues and determine cause
and effect
Position Title: Performance Management & Evaluation Advisor
Reports To:
Location:
Country Representative
Accra, Ghana
Overview: The Performance Management & Evaluation Advisor assists WaterAid Ghana
(WAG) and partners in being accountable to donors, constituents and stakeholders, by
providing technical Monitoring & Evaluation (M&E) leadership at several levels. At the
program level, the Performance Management & Evaluation Advisor develops monitoring and
evaluation strategies and protocols for WASH and wider development related sector projects
and leads the effort to document progress, effectiveness and impact for donor reporting
requirements, for use in new project and program design, and in articulating program models.
Organizationally, the Performance Management & Evaluation Advisor develops indicators and
prepares reports on overall progress and impact that are congruent with WA global and WA
Ghana strategic plans, and the organization’s mission. This information will be provided to the
Sr. Management Team (SMT) of which he/she will be an active member. The Performance
Management & Evaluation Advisor brings his/her experience in the evaluation sector and in
the field of international development, and will be knowledgeable about results frameworks,
project monitoring and evaluation plans, common indicators, and indicators for donor M&E and
reporting requirements.
The Performance Management & Evaluation Advisor will work primarily with WA Ghana
Country Program office and field staff, and will also coordinate organizational-level activities,
including training on M&E with others responsible for monitoring, evaluation, planning and/or
communicating program results. The Performance Management & Evaluation Advisor is
expected to stay current with evolving monitoring and evaluation trends in international
development (accent on WASH sector) and to participate with other practitioners in local,
national or regional forums and/or working groups on monitoring and evaluation.
Specific Responsibilities:
1.
Design
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Prepare results frameworks, performance monitoring and evaluation plans for new
programs/proposals, including indicators, data collection methodologies, measurement tools
and analysis and reporting protocols.
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Advise on M&E staffing component in new project proposals.
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Through M&E activities, assist program staff and partners to document program models,
experiences and best practices for use in new evidence-based program design/proposal
development.
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Develop and report on Country Program and departmental indicators as they relate to the
organizational strategic plan and mission.
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Provide in-house training to increase capacity of staff to undertake M&E activities.
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Manage WAG’s Programme Management Information System (PROMISE).
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Monitoring
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Through periodic field travel, establish project monitoring systems, including overall
design, instrumentation, data collection/aggregation, and analysis. Oversee the quality and
processing of data collection where required. As needed, work with/train project staff, grantees
and local partners in monitoring activities.
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Review, improve and disseminate general project reporting guidelines, for both periodic
and final project reports based on WA and donor requirements.
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In collaboration with appropriate Country Program project and/or technical staff, review
project reports for quality and to ensure that reports and other project documents capture
progress, effectiveness, and impact of programs; ensure that results of report reviews are
constructively fed back to project teams and Sr. Management Team for evidence based
decision-making;
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Develop internal database, or add to existing knowledge management systems, in order
to fully house and capture project successes and/or challenges, results and impact.
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Ensure compliance with program standards expected/required by external oversight
agencies.
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Evaluation
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Refine Water Aid Ghana’s overall strategy for program evaluations and systems.
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Lead teams for internal or donor-required evaluation. Working with relevant persons,
design scopes of work, methodologies, time lines, products and deliverables, manage external
consultants, and interact with donors when needed to carry out mid-term, end of project and
other needed evaluations and reviews.
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Play a key role in keeping WA Ghana current with developments in the field of evaluation
e.g., new approaches, experiences of other organizations, best practices, research and
strategies from donors, scholars, practitioners and policy-makers;
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Provide in-house staff and partner training as needed.
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Manage impact evaluation activities.
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Participate in other related activities, and take on special M&E projects as requested.
Required Knowledge, Qualifications and Experience:
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Advanced degree in a field related to international development and/or social or
behavioral sciences, and/or in one or more of the following fields: e.g., Water, sanitation and
hygiene, civil society & governance, capacity building, agriculture, education, HIV/AIDS, equity
and inclusion/gender mainstreaming and/or advocacy.
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Minimum five years experience working in developing countries, particularly West Africa
and/or Ghana in monitoring and evaluation design, including applied research, indicator
development, including qualitative behavioral measures; strong analytical skills; understanding
of donor requirements and expectations, particularly the USG.
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Experience working with local NGOs and project partners on M&E activities.
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Excellent oral and written communication and data representational skills.
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Ability to mentor and provide training for WAG and targeted partner staff.
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Fluency in a French language is desirable.
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Willingness to travel up to 30% of time or as required.
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Good computer skills essential, including Word, Excel, project and database
management, statistical packages.
Personal Qualities:
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Excellent inter-personal, inter-cultural and teamwork skills, sound judgment and strong
initiative, as needed to work independently and build new capacity within WAG and
amongst partners.
Able to embrace WA values and exhibit in workplace.