HIT Practice Workflow & Information Management Redesign
Presented by Ivy Tech Corporate College
Course Description:
This course teaches process improvement skills to equip individuals to serve as HIT-Practice Workflow
and Information Management Redesign Specialists. The Specialist will learn techniques to improve
patient care information systems and assist in the transition to of medical records to Electronic Health
records (EHR), but more importantly, will become more familiar with analyzing workflow to maximize
productivity and reduce waste. The course uses the context of workflows in a medical practice; however
the skills are transferrable to every healthcare position. Effective Specialists will increase the quality
and efficiency of care and work with colleagues at all levels to implement changes.
MAJOR COURSE LEARNING OBJECTIVES:
At the completion of this course, , the student will be able to:

Document workflow and information management models. Conduct user
requirements analysis to facilitate workflow design.

Develop revised workflow and information management models, based on
meaningful use of a certified EHR product. Revised models will anticipate
implementation of automated processes; analysis of electronic documentation
Meaningful Use requirements and intended outcomes; and become exposed to
Health Information Exchange – with all its implications.

Participants will become exposed to the customer service and change
management skills inherent in successful project management transitions.

Participants will get exposure to creating alternative plans to continue serving
patients when and if a system goes down.

Participants will be taught design processes and information flows in the practice
setting that accommodate quality improvement and reporting
Required Text: All materials are online.
Refund Policy
Due to the nature of this course once you log into the system, there are no refunds. If you have
not received your login, you are eligible to receive a 100% refund. Refund-eligible participants
may contact Program Manager, Richard Silas at rsilas@ivytech.edu 317-916-7857.
Curriculum was developed through a collaboration between five Curriculum Development Centers representing Duke University, Oregon Health
& Science University, University of Alabama at Birmingham, Johns Hopkins University, and Columbia University, with their respective Community
College partners, and made possible by cooperative agreement awards administered by ONC. Retrieved from the Internet: August 2013.
http://www.onc-ntdc.org.
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HIT Practice Workflow & Information Management Redesign
Presented by Ivy Tech Corporate College
Methods of Instruction:
Participants will experience student guided learning activities via the Internet using a virtual
classroom on Blackboard. The instructor may give feedback regarding assignments through the
Assignment feature on Blackboard. Students will also be given practical experience working in
an electronic records system.
To access class:
First go to: cc.ivytech.edu and click on, “First Time Users”
Enter the information requested and follow remaining instructions.
1. Once complete, you will have an Ivy Tech email and password. These will function as
your login for all Ivy Tech websites.
2. Next, enter username and password to access your BlackBoard account and class at:
www.dl.ivytech.edu
Curriculum was developed through a collaboration between five Curriculum Development Centers representing Duke University, Oregon Health
& Science University, University of Alabama at Birmingham, Johns Hopkins University, and Columbia University, with their respective Community
College partners, and made possible by cooperative agreement awards administered by ONC. Retrieved from the Internet: August 2013.
http://www.onc-ntdc.org.
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HIT Practice Workflow & Information Management Redesign
Presented by Ivy Tech Corporate College
5. Click on your Course under, “Courses in which you are enrolled,” and explore the tabs and
options.
Please see the “BlackBoard Student User Guide” under the “Resources” button for additional
navigation tips.
Currently, Chrome is not a supported browser. Please use Internet Explorer, Safari, or Firefox.
NOTE: Each class week starts at 12:00 am Monday and runs through 11:59pm Sunday.
All required work for the current week must be submitted by 11:59pm on Sunday.
Curriculum was developed through a collaboration between five Curriculum Development Centers representing Duke University, Oregon Health
& Science University, University of Alabama at Birmingham, Johns Hopkins University, and Columbia University, with their respective Community
College partners, and made possible by cooperative agreement awards administered by ONC. Retrieved from the Internet: August 2013.
http://www.onc-ntdc.org.
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HIT Practice Workflow & Information Management Redesign
Presented by Ivy Tech Corporate College
Weekly Syllabus:
Instructor:
Week
1
Date
1/13/14
CRN and Workforce Role: 87120 -Practice Workflow and Information
Management Redesign Specialist
Component
Units
Due Date (if applicable)
Orientation
1 - Introduction to Health Care and Public
1, 6, 9
1/19
2
1/20/14
Health in the U.S.
2 - The Culture of Health Care
3
1/27/14
3 - Terminology in Health Care and Public
Health Settings
4
2/3/14
5
2/10/14
6
2/17/14
4 – Introduction to Information &
Computer Science.
5 - History of Health Information
Technology in the U.S
6 - Health Management Information
7
2/24/14
Systems
7 - Working with Health IT Systems
Lab 7
8
3/3/14
9 - Networking and Health Information
Exchange
9
3/10/14
10 - Fundamentals of Health Workflow
Process Analysis and Redesign
10
3/17/14
11
12
3/24/14
3/31/14
Finish Component 10 & Study for
Midterm
Midterm
11 - Configuring EHRs
Lab 11
13
14
15
16
4/7/14
4/14/14
4/21/14
4/28/14
17
5/5/14
18
5/12/14
12 - Quality Improvement
15-Usability and Human Factors
Extra Week – Catch up
16 – Professionalism/Customer Service in
the Health Environment
17 - Working in Teams
for Health IT
19 - Introduction to Project Management
1,2,3,4
&7
1
13-17
1,3, 5-9
1/26
3,5,9,1
1& 15
1-6
2/16
1-7
&11
1,2,57&9
1,2,4,1
0
3/2
2/2
2/9
2/23
3/9
3/16
3/23
1,2,4,&1
0
1-11
3/30
4/6
1-9
4/13
4/20
4/27
5/4
1-6
5/11
1-8
5/18
Curriculum was developed through a collaboration between five Curriculum Development Centers representing Duke University, Oregon Health
& Science University, University of Alabama at Birmingham, Johns Hopkins University, and Columbia University, with their respective Community
College partners, and made possible by cooperative agreement awards administered by ONC. Retrieved from the Internet: August 2013.
http://www.onc-ntdc.org.
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HIT Practice Workflow & Information Management Redesign
Presented by Ivy Tech Corporate College
19
20
5/19/14
6/2/14
Final Exam
Enrichment Components
8 - Installation and Maintenance of Health IT
6/1
Systems
13 –Public Health IT
14 - Special Topics Course on VendorSpecific Systems
18 - Planning, Management and Leadership
19-Introduction to Project Management
Curriculum was developed through a collaboration between five Curriculum Development Centers representing Duke University, Oregon Health
& Science University, University of Alabama at Birmingham, Johns Hopkins University, and Columbia University, with their respective Community
College partners, and made possible by cooperative agreement awards administered by ONC. Retrieved from the Internet: August 2013.
http://www.onc-ntdc.org.
Page 5 of 7
HIT Practice Workflow & Information Management Redesign
Presented by Ivy Tech Corporate College
Become a Successful Distance Learner
Successful distance learners are self-disciplined, self-motivated, accountable, and have good
time-management skills. There are things you can do to help ensure your success.

Be realistic. You may not have to keep a class attendance schedule, but you will have to
do regular academic work.

Set interim goals and deadlines for yourself and stick to them. Keep a calendar showing
the amount of work you need to do each week, the days when you expect to take tests,
due dates for projects, and meetings or contacts with your instructor. Stay current on
the work and don't fall behind.

Organize a study schedule. It should be times when you are alert and attentive. Stick to
those times each week. If you miss too many, revise your schedule.

Avoid interruptions and distractions. Find a distraction-free location to study. Avoid all
interruptions while viewing a video, reading, or working on the computer. It will keep
you focused and maximize learning and time.

Stay in touch with the instructor. Contact him/her regularly, especially when you have
questions about course content. Ask for help when needed, and be specific about
difficult or unclear topics. Instructors will make themselves available by phone, e-mail,
mail, or fax. He/she will share their preferred method of communication, as well as
their schedule of availability.

Pay careful attention to instructions and be certain you understand what is being asked
when submitting assignments.

Self-evaluate regularly by re-reading course objectives and standards to determine how
well you are progressing.
Academic Honesty Statement:
The College is committed to academic integrity in all its practices. The faculty value intellectual
integrity and a high standard of academic conduct. Activities that violate academic integrity
undermine the quality and diminish the value of educational achievement.
Cheating on papers, tests or other academic works is a violation of College rules. No student
shall engage in behavior that, in the judgment of the instructor of the class, may be construed
Curriculum was developed through a collaboration between five Curriculum Development Centers representing Duke University, Oregon Health
& Science University, University of Alabama at Birmingham, Johns Hopkins University, and Columbia University, with their respective Community
College partners, and made possible by cooperative agreement awards administered by ONC. Retrieved from the Internet: August 2013.
http://www.onc-ntdc.org.
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HIT Practice Workflow & Information Management Redesign
Presented by Ivy Tech Corporate College
as cheating. This may include, but is not limited to, plagiarism or other forms of academic
dishonesty such as the acquisition without permission of tests or other academic materials
and/or distribution of these materials and other academic work. This includes students who aid
and abet as well as those who attempt such behavior.
Copyright Statement:
Students shall adhere to the laws governing the use of copyrighted materials. They must insure
that their activities comply with fair use and in no way infringe on the copyright or other
proprietary rights of others and that the materials used and developed at Ivy Tech Community
College contain nothing unlawful, unethical, or libelous and do not constitute any violation of
any right of privacy.
Curriculum was developed through a collaboration between five Curriculum Development Centers representing Duke University, Oregon Health
& Science University, University of Alabama at Birmingham, Johns Hopkins University, and Columbia University, with their respective Community
College partners, and made possible by cooperative agreement awards administered by ONC. Retrieved from the Internet: August 2013.
http://www.onc-ntdc.org.
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