Ophelia Lynette Moye
PO BOX 244 Holly Ridge, NC 28445
910-803-0317, 910-650-0707
opheliasbizness@gmail.com
EMPLOYMENT
Part time Veteran’s Recruiter/Sourcer
Attababy Jobs
March 2015-Present
*Establish and maintained a relationship with the hiring manager to stay abreast of current and future hiring and business needs.
*Performed searches for qualified candidates according to relevant job criteria, using various recruiting software, social media,
networking and employee referral.
*prescreened candidates before their final interview with the hiring manager.
Part time Chat Support Representative
Teletech Inc.
10/2014-04/2015
*provided contact support services for a major weight loss company through the Interapp chat portal.
*Process sales and upsells when the opportunity presented itself.
*Performed troubleshooting steps to get member fitness device or system working properly.
*Performed data entry during and after each member interaction in systems such as WAT.
*Motivated members gave suggestion and other customer relations when necessary.
Concierge Personal Shopper (Independent contractor)
Sears- Shopyourway
03/2013- 03/2015
*Helped clients (customers) shop by recommending items by posting link on a client’s page or messaging them.
*Created and shared catalog of items with clients.
*Researched products and prices per clients’ request.
Email and voice customer Support
Metaverse Mod Squad
08/2014-02/2015
*Handled inbound calls from members of a large gaming site for kids.
*Responded to customer’s inquires and questions through email.
*Handled billing issues and escalated when needed.
Work at Home Agent
West Corporation
10/2003-01/2015
Omaha, NE
*worked on various projects.
*Process inbound/outbound calls for various clients.
*Read scripts infomercials information.
*Technical support for various clients.
*Performed some data entry work while processing customers’ orders.
*Took customer service calls from people wanting information on various products/services.
HR Professional
LeadCrossing
10/2014-12/2014
*Posted help wanted ads, sort through responses to find the top 10 most qualified candidates.
*Prescreened candidates for available virtual appointment setting positions.
*Schedule phone interviews with the hiring manager.
Full life cycle Recruiter
FAA Technologies
01/2011-10/2014
*Performed searches for qualified candidates according to relevant job criteria, using Internet recruiting, employee referrals and
online databases.
*Hired qualified applicants and finalized the employment contract.
*Contact applicants to inform them of employment possibilities, consideration and selection.
Full life cycle Senior Recruiter/Team Leader/Sourcing Specialist (Part-time)
G9 Staffing, and Government Solutions Inc. (G9, INC)
4/2013-07/2014
* Worked as a recruiting manager, hiring and trained 10+ placement specialists/recruiters to work under my support.
*Sourced through resumes from candidates who responded to ads and were looking for employment.
*Market current positions to Veteran, including Government Security clearances positions.
*Build and maintain business relations with Government/Federal clients.
*Placed ads, screened candidates resumes, trained and hired for voice positions opened to everyone.
Corporate Sales Recruiter (Virtual)
NROTC (National Remember our Troops Campaign)
12/2011-01/2012
*Post help wanted ads for TSR (TeleSales Representative) position for a military campaign.
*Directed applicants to my mirror website to apply for the position.
*Reviewed resumes and responded to any inquires about the position.
Virtual Chat support Rep.
2DaysBest Services LLC
11/01/2010-4/30/2011
*Provide chat technical support and sales for Intuit’s customers.
*Escalated any necessary issues and followed up with the customers.
*Provide product information to customer when necessary.
Internet Researcher
ChaCha
02/2006-10/2008
*Help info seekers with a wide variety of reference questions.
*Search via the Internet and various search engines to provide the best answer.
Document Services department worker
Insight Global-Xerox
06/2007-11/2007
Wilmington, NC
*Handled all paperwork for a big pharmaceutical company.
*Prepared presentation binders and notebooks.
*Made copies of various files.
Virtual Pledge/Customer service Agent
ACD Direct
08/06-10/09
*Take pledge calls for various charity organizations.
*Provide excellent customer service
*process donations and provide accurate information to callers.
Sales Recruiter (Virtual)
BMG Marketing
12/01/2008-03/15/2009
*Interviewed, Hired and trained sales consultants for current projects.
*Provided updates and tips.
*Kept records up to date and process applications.
Work at home Technical Support Representative
NEW-DIRECTV
09/2006-12/22/2006
Virginia
*Troubleshoot any DIRECTV equipment with warranty-covered customers
*Dispatch field technicians when necessary
*Process orders for replacement equipment
Medical Account Executive/Recruiter (Virtual)
HireMedicalPros
01/2003-03/2005
*Worked from home.
*Worked as an Account Executive, hiring account managers to work under me.
*Was responsible for assisting Doctors, Nurses, Specialist and any healthcare worker finding employment.
*Helped find and set up client contracts.
*Was paid commission for each healthcare professional, I help placed with a company.
Virtual Service Representative
Liveops
10/2003-02/2008
Palo Alto, California
*Took inbound telemarketing calls various infomercial clients.
*Read scripts and up sells.
*Took customer service calls from people wanting information.
*Made outbound customer service/sales calls.
Court house Researcher
E & L Associates
01/2001-10/2003
*Commute to local courthouses searching for various note holder records.
*Contact them to qualify and pass information along to headquarters to close.
Customer Service Advocate
Sprint PCS
09/2001-02/2002
Charlotte, North Carolina
*Handled existing customers account.
*Troubles hooted any issues customer had with hand held phone.
*Opened/closed accounts via customer request.
Technical Support Representative
Convergys-Federal Express
04/2000-11/2000
Greenville, North Carolina
*Troubles hooted any Federal Express computer software and printer issues.
*Dispatched a technician out to business clients' site when necessary.
*Handled high call volumes certain periods of the day.
Secretary
Census 2000
04/2000-06/2000(seasonal job)
Greenville, North Carolina
*Hired qualified applicants for various positions with census.
*Performed data entry and filing.
*Answered phone calls on multi-phone line.
Credit Card Specialist/Outbound and Inbound customer service
Convergys 04/1997-01/1999
Jacksonville, North Carolina
04/1997-01/1999
*Worked on various projects.
*Handled customer's credit card account(s)
*Assisted customers with any questions/issues they had about their account.
*Did paperwork for adding and removing account holders,
*credit limit increase/decrease and closed accounts.
Personnel Records Specialist
United States Army
E1 to E4
01/1995-01/2003
Ft. Jackson, South Carolina
*Prepared all necessary paperwork to process thousands of new soldiers.
*Enter data into military computer system and files.
*Kept records updated with any changes.
*Filed new/old records.
Education
06/1992 Swansboro High School graduate Swansboro, NC High school diploma awarded
08/1992-05/1996 Coastal Carolina Community College Jacksonville, NC * Major: Computer Specialist (non-graduate)
01/1995-08/1995 Soldier Support Institute Ft. Jackson, SC * Studied: Personal Records Specialist (graduate)
09/2001- 06/2002 Brook Stone College of Business Charlotte, NC*Major Computer Technology