Winning Strategies
For Debt Recovery
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Agenda
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Introductions
Needs and Solutions
About ConServe
ConServe Capabilities
Questions and Answers
Next Steps
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At ConServe, we deliver results, it’s that simple.
We deliver customized solutions developed
based on your needs and deployed to
exceed your expectations.
• Comprehensive Collections Programs for:
• Higher Education
• Government
• Commercial Markets
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Needs-to-Solution
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Short Term Need:
Recover on Delinquent Debt
Long Term Need:
Reduce the Volume of Future Delinquent Accounts
Note: A full needs assessment will be completed through ConServe’s MIS process upon award.
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Short Term Solution :
• #1 performing GSA Certified collection agency for the U.S.
Federal Government
• Collected over $530 Million dollars for the U.S.
Department of Education
• Collected over $450 Million dollars for Higher Education
Clients
• Ranked #1 by 4 out of 5 Clients
"I have never, in my almost 23 years in this industry, been as impressed
with a collection agency as I am with ConServe. From the top to the
bottom, the people and commitment to me as a customer has been
above and beyond my highest expectations”
- VP, South Carolina Guaranty Services
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Long Term Solution:
Training and Default Prevention Specialists
• ConServe University®
• Collection tips, techniques & strategies for first party
collection efforts
• ACA certified instructors
• Develop and implement default prevention solutions
“ConServe University is a great service offered by ConServe. It was
entertaining, full of incredible information and was facilitated by a
terrific team of trainers. We learned so much incredibly valuable
information that we immediately derived value from. Thank you
ConServe!!”
- Palm Beach State College
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About ConServe
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Over 25 Years:
Continental Service Group, Inc.,
d/b/a ConServe is a national firm
established in 1985, certified and
authorized to perform debt
collection services in all 50 states.
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Top Performer:
ConServe was ranked the #1
performing collection agency on
the Federal Government’s
collection contract, collecting
over $530 Million dollars.
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Industry Certified:
Less than 1% of all collection agencies
have achieved and maintained the ACA
International Professional Practices
Management System(PPMS)
Certification.
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Top Performer:
4 out of 5 of our existing Clients
rank ConServe as their #1
collection agency based on our
annual Client report card.
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Ethics Award Winner:
ConServe has been recognized for its
commitment to ethical business
practices demonstrated in its
everyday operations, management
philosophies and overall
performance results.
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Best Places to Work:
insideARM recognizes ConServe as
the Best Places to Work in
Collections.
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Fastest Growing:
Inc. magazine ranked ConServe as
NO. 2812 on its annual Inc. 5000,
fastest-growing private companies.
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GRQC recognizes and honors
ConServe as the gold winner in the
category of Customer Excellence.
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Established by the Auditing
Standards Board of the American
Institute of Certified Public
Accountants (AICPA), SSAE 16
effectively replaces SAS 70 as the
authoritative guidance for reporting
on service organizations.
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Fastest Growing:
ConServe was selected as one of Top
100 Fastest Growing Companies in
Rochester, New York. ConServe has
earned this award in 10 of the last 11
years.
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ConServe Careers:
ConServe is an Equal Opportunity
Employer and a Drug Free
Workplace.
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ConServe Capabilities
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ConServe’s success in recovering on delinquent
debt pivots around our philosophy to develop
win-win scenarios for both our Clients and the
debtors.
• Our debt counselors are real time problem solvers,
dedicated to helping debtors find solutions that preserve
a sense of control and individual self-esteem.
• By combining this personalized, human-centered
approach with diligent and methodical follow-up
systems, we have been able to consistently achieve
the highest recovery rates.
Client
Debtor
ConServe
“ConServe is the best and most efficient
agency that we work with”
– Director of Collections
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Our Performance Dashboard…
Because at ConServe it’s about Results.
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Achieving the highest Return on
Investment (ROI) for our Clients
is more dependent upon the
recovery rate, than the rates we
charge.
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The ConServe advantage is clear,
it lies within our Performance
Dashboard Report. The report is
customized to outline and track
our performance as well as
benchmark recoveries against
your expectations.
26%
6.64
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We proactively monitor our relationships
to ensure we establish and maintain
exceptional Client relationships.
We Provide our Clients with:
• Supreme Client Care
• Good Start Program®
• Quarterly Performance Reviews
• Annual Client Report Cards
• 24/7 Client Web Portal
“The constant customer interaction, in
addition to good performance, rank
ConServe as our best agency.”
– Carnegie Mellon
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ConServe University® offers our Clients
one of the most comprehensive training
workshops available.
ConServe University® Highlights:
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Highly interactive training program
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Covers collection strategies, skip tracing tools,
telephone and email etiquette
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Provides attendees with a collaborative forum to
share success stories and best practices
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Led by certified ACA and PPMS instructors
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Customizable to meet the specific needs of our Client
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Free of charge
“We have gained vital feedback from ConServe that has
enabled us to improve our internal collection process and
significantly reduce receivables.”
– State of Florida Contract
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ConServe offers one of the most comprehensive
training programs in the industry.
Highlights Include:
• ACA International and PPMS certified instructors
• New-hire training & “Nesting” infrastructure
• Comprehensive & continuous training
• Over 27,500 logged training hours in 2011
• ConServe employees obtain Professional Collection Specialist
Designation (PCS) from ACA
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OUR MISSION
ConServe is dedicated to satisfying the needs of our Clients
in a manner consistent with improving the human condition,
and that will foster the development of long term profitable
business relationships with our Clients, our Employees, our
Vendors and the community as a whole.
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OUR VALUES
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Client Satisfaction is our top priority.
We work as a team – together we can achieve anything.
We communicate effectively.
We always meet our commitments.
We recruit, develop and promote the very best people.
We plan our work, work our plan, asses the results, and then
improve.
• We conduct ourselves with professionalism and respect,
always.
• All of our work demonstrates character, integrity and
respect.
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ConServe is the #1 Ranked Collection
Agency with the Numbers to Prove it.
The ConServe Advantage®
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Collection Specialists
ACA PPMS Certified
Ethics Award Winner
#1 Performer by the Federal Government
#1 Performer for 4 out of 5 Clients
Best Places to Work in Collections
The ConServe Good Start®
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No Commitment No Risk Contract
Easy Account Set-Up Inverview (MIS)
Plug & Play Placement Process
Real-Time 24/7 Web Portal Access
Secured Attendance at ConServe University
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OUR NEXT STEPS
1. Award Contract to ConServe
2. Execute the Service Agreement
3. Assign the Project & Program Planning Team for
Good Start Program
4. Establish Date of First Placement
5. Development of Implementation Schedule
6. Execution/Deployment of Program
7. Quarterly and Annual Performance Reviews
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Questions & Answers
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