August 2012
MONTHLY REPORT
Policy Admin division
Management division
Finance and Accounting
IT division
Joseph Chi
L/O/G/O
Agenda
1 Policy Admin Division
2 Management Division
3 Finance, Accounting & Investment
4 IT Division
Policy Admin Report
L/O/G/O
P.A New Regulations
Underwriting department accepts ID
more than 15 years
 From August 2012, underwriting department
accepts the ID more than 15 years but clients
still need to submit the driver license together
with ID
P.A New Regulations
Client Signature Checking
 From October 2012, if the signature on
contract application form is different from the
signature on medical examination report, the
contract application will be declined
Not-taken ratio in 7th WKM
Working month
Branch
Issue case
Case
Target
2012
7th -2012
Not-taken case
Premium
Ratio
(%)
Values
Case
4%
HCM
50
272,672,000
2
9,642,000
3.8%
Ha Noi
91
478,401,000
4
22,917,000
4.6%
Da Nang
55
238,591,000
2
14,406,000
4.8%
Can Tho
38
223,020,000
2
18,608,000
6.8%
Dong Nai
194
1,276,760,000
6
36,788,000
3.0%
Hai Phong
35
215,549,000
8
91,710,000
32.7%
GA BenTre
3
10,450,000
-
-
0.0%
466
2,715,443,000
24
194,071,000
6.1%
TOTAL
Not taken ratio trend chart
8.0%
7.0%
5.7%
6.0%
6.3%
5.0%
4.0%
6.2%
6.0%
7.4%
6.1%
4.9%
5.6%
5.0%
4.0%
4.3%3.6%
3.1%
3.0%
2.8%
2.0%
1.0%
2012
7th
6th
5th
4th
3rd
2nd
1st
13th
12th
11th
10th
9th
8th
7th
0.0%
Premium collection eff. on that month
– Jul 2012
Jul, 2012 premium eff. on that month is 22.3%, compare last month is
higher 0.7%
Actual premium in July 2012
Jun – 2012
Unit
HCM
Jul – 2012
5,396
4,9484,781
4,462 Achiev.
Target
Actual
Target
(M) 3,941
(M)
(%)
(M)
Actual
(M)
Total 01 ~ 07-2012
Achiev.
(%)
2012
Target
(M)
Actual
(M)
Achiev.
(%)
13,400
10,531
78.6
20,000
9,170
45.9
2011
2,000
4,128
3,159
1,763
88.1
2,000
3,600
1,372
38.1
2,800
4,350
HN
1,675
84.4
4 ,461
4,43355.3
4,113
3,846
1,568
DN
500
800
3,448
3,442
3,410 3,163
3,164
274
54.8
1,000
303
30.3
1,200
658
800
296
CAN
2,4441,953
391
48.9
3,200
1,993
62.3
1,200
485
40.4
6,430
2,904
45.2
54.8
1,500
909
60.6
6,540
3,718
56.9
37.0
1,000
241
24.0
3,870
1,291
33.4
53,420
30,596
57.3
DNA
HAP
Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
Total
9,100
4,781
52.5
9,300
5,396
57.9
Actual premium
is 5396M,
compare last
month is higher
615M,
achievement
rate is 57.9%
Management Division
Report
L/O/G/O
2012 MID-YEAR PERFORMANCE
EVALUATION PROGRAM
Evaluation period:
 Dec. 01, 2011 – May 31, 2012
 Effective time of salary review & promotion:
August 2012
Normally salary review & promotion
for whole company will be applied
every February
2012 MID-YEAR PERFORMANCE EVALUATION RESULT
Name
Old position
New position
HUNG KUO CHAO
Planning Deputy Director
Planning Director 1
YEN JUNG PIN
Management Deputy Director
Management Director 1
RUAN WEN JUNG
IT Deputy Director 2
IT Deputy Director 3
(Acting for IT Director)
CHAO CHIH HUNG
Marketing Assistant Director
Marketing Deputy Director 1
LIN HUNG TSUNG
Internal Auditing Manager
Internal Auditing Senior
Manager
JUAN SHOU MING
IT Assistant Manager
IT Manager
2012 MID-YEAR PERFORMANCE EVALUATION RESULT
Name
Old position
New position
CHI JUI FENG
IT Assistant Manager
IT Manager
NGUYEN HUU PHUOC
Agency Training &
Development Specialist
Agency Training &
Development Senior
Specialist
PHAN NGOC QUANG
Claim Assistant Specialist
Claim Specialist
NGUYEN THI THU HONG
Humance Resources
Assistant Specialist
Humance Resources
Specialist
NGUYEN THI HOANG YEN
Internal Auditing Assistant
Specialist
Internal Auditing
Specialist
HA CHI DUNG
Business Planning Assistant
Specialist
Business Planning
Specialist
Legal News
3 new government regulations taking
effect.
 Circular 123/2012/TT - BTC on detailing
implementation of enterprise income tax
 Circular 124/2012/TT - BTC on detailing
implementation of managements of
insurance enterprises
 Circular 125/2012/TT - BTC on financial
regime relating to insurance companies
Office building information
1.





LADECO (Ha Noi): Lease contract termination
Official termination date : Sep 23, 2012
All Agents moving to Bui Thi Xuan office : done
Assets & furniture moving to warehouse : done
Restore original status and hand-over : in progress
Other related service contract termination : in
progress
2.




HUNG LOI (Can Tho): Lease contract termination
Estimated termination date : Sep 30, 2012
Notice to Landlord : drafted & submitted to BOD
All Agents moving to Hanh Phuc office
Warehouse lease : on process
Occupational Safety & Health Course
 Training course of Occupational Safety & Health
(2nd Course in 2012)
 Organized by : GA Department
 Information :
 1st OSH course : Jun 01, 2012 (65 employees)
 2nd OSH course :
 Date : Sep 07, 2012
 Time : from 13H30 to 16H30
 Venue : Big meeting room - 10F - TWC
 Attendant : Vietnamese employees who didn’t
join 1st course (office staffs & BDOs)
Finance, Accounting
and Investment
L/O/G/O
Investment Asset Allocation
Portfolio: VND954 billion
Gov. Bond
(65.8%)
USD TD
(6.5%)
VND TD
(27.4%)
Gov. Bonds:
Ave. yield 15%; Duration 4.7y
VND TD:
Ave. rate 12.6%; Tenor: 5.1y
USD TD:
Cash
(0.3%)
Note: As of Aug. 22nd


Ave. rate 1.5%; Tenor: 0.1y
Cash/DD:
Ave. rate 1.5%
Most of our investment income comes from the long
term Government Bonds.
Weighted average yield is around 13.4%. We achieve
10.6 billion VND Investment Income every month.
Business Result 2012
140
120
100
80
60
40
20
0
-20
Revenue
Expense
Profit (Loss)
Jan
Feb
Mar
Apr
Revenue
17.7
16.1 25.3
22.7
Expense
20.4
17.5 26.8
-1.4
Profit (Loss) -2.7
-1.5
May Jun
23
July YTD
22.5
21.1 148.4
22.5
24.6 21.5
19.1 152.4
0.2
-1.6
1
2
-4
Total Asset
Billion
Asset,
Liabilities
Charter
Capital
2008
966 1,017
2009
1,041
2010
2011
July12
1,077
1,096
1,111
1,150
1,111
1,100
1,077
1,096
1,050
1,017
1,000
950
966
1,041
IT Division Report
L/O/G/O
Agenda
1 Question-Response Area
2 E-learning System
3 Finger Machines Setup
4 Service Center KPI
5 Other jobs supporting users
Agenda
1 Question-Response Area
2 E-learning System
3 Finger Machines Setup
4 Service Center KPI
5 Other jobs supporting users
Question-Response Area
For Agents and Staffs to express their
opinions or questions
The Design of this Area is a one way Forum
 The questions will be answered and confirmed
by coresponding division
 To achieve the objective of training staff
To be a Knowledge Management System
Question-Response Area
System Flow
Agents, Staff
Business Types
Director
Create
Post
Assign
Person in charge
Agenda
1 Question-Response Area
2 E-learning System
3 Finger Machines Setup
4 Service Center KPI
5 Other jobs supporting users
E-learning system
Provide a platform for agents and training
division
 To get or publish the latest and richest
information from company in real time
 Agents discuss and share their experiences
 Easily maintained by training division
Adopt XOOPS to build the platform
 Open source
 Extendable Modules
E-learning system
E-learning system functions
E-learning System
http://10.160.64.18
News
Video
File
Album
Forum
E-learning system
Agenda
1 Question-Response Area
2 E-learning System
3 Finger Machines Setup
4 Service Center KPI
5 Other jobs supporting users
Finger machines Setup
To support the new agency system
 Build a full-time agent team
 Manage All BDO,SM and BM
Roll Call Method Comparison
Current
After
BDO roll call
Check in on machine
Controlled by human
Controlled by System
Finger Machine
Finger Machine Data Upload &
Attendance Data Generation Flow
Finger
Machine
PC
Check-in
BCS
(Business core system )
Attendance
data
Upload
Count
Agenda
1 Question-Response Area
2 E-learning System
3 Finger Machines Setup
4 Service Center KPI
5 Other jobs supporting users
Service Center KPI
Function to evaluate the performance
of each CS Staff and Unit
 Key Performance of Daily Jobs
 Process the transactions that input into
system
Service center KPI
New
Contract
Premium
CS KPI
Source
P.O.S
Claim
Service center KPI
KPI Formula
Weighted Transaction Count
Weighted Headcount
An issue is that
 Not every transaction is equivalent.
 Not every staff’s capacity is equivalent.
( influenced by position, seniority )
Service center KPI
Transaction
Counts
Headcount
Weight
Setting
( HR )
Weighted
Transaction
Counts
Weighted
Headcount
Agenda
1 Question-Response Area
2 E-learning System
3 Finger Machines Setup
4 Service Center KPI
5 Other jobs supporting users
Other jobs supporting users
1 Create the leading indicators report
2 Develop time deposit function
3 Collect Multi-Times Premium in 1 Day
4 BDO 13 working month fixed-salary
5 UL Improvements