College of Technology
Program Assessment
AY 10-11
BEST PRACTICES
Introduction
Tammi Miller
Assessment Update
Barbara Wheeling
Assessment Process
Elizabeth Fullon
Introduction
Programs 25
Assessment meetings w/ faculty 38
Learning objectives
reviewed or rewritten 114
Completed assessment plans 20
Completed assessment reports 12
Completed annual reports 13
Assessment Process
Learning Outcomes
Bruce Brumley
Craig McKenzie
Instruments/Projects Tim Urbaniak
Bob Blackwell
Reporting
Richard Pierce
Employer Forum
Janet Mullaney
Employer Survey
Kat Pfau
Alumni Survey
Mick Ender
College of Technology General
Computer Technology
Bruce Brumley & Craig McKenzie
LEARNING OUTCOMES – Associates Degree in Computer Desktop/Network Support
Department: Industry and Computer
Upon successful completion of this program a student will be able to:
1. Demonstrate understanding of career paths, entry-level positions, and advancement in the
information technology and computer user support field.
2. Apply customer service and end-user support principles, including communication skills, etiquette,
and courtesy when dealing with end-users and individuals lacking a technical background. Students will
demonstrate methods for dealing with users who are angry, upset, or abusive. Students will demonstrate
the ability to communicate effectively with clients, verbally and in writing.
3. Demonstrate competency troubleshooting and solving computer hardware, software and Operating
System problems by using troubleshooting strategies and techniques, diagnostic hardware & software,
system documentation, and on-line documentation to resolve basic hardware, software, and operating
system problems.
4. Demonstrate competency setting up LAN networks, and troubleshooting and solving network
problems by using troubleshooting strategies and techniques, diagnostic hardware & software, system
documentation, and on-line documentation to resolve basic network problems.
5. Demonstrate the ability to describe the purposes and functions of server and client operating systems.
6. Demonstrate the ability to differentiate between client/server and peer-to-peer networks and will be
able to describe environments where each is appropriate.
7. Demonstrate proficiency in utilizing, integrating, and troubleshooting business-oriented computer
software programs such as Microsoft Word, Excel, Access and PowerPoint.
8. Demonstrate the ability to use appropriate tools to assist with administering and troubleshooting
computers, media, and devices on a network.
LEARNING OUTCOMES – Associates Degree in Computer
Desktop/Network Support
Department: Industry and Computer
Upon successful completion of this program a student will be able to:
1. Create and present a helpdesk environment from conception to
development
2. Troubleshoot and repair computer hardware.
3. Set up operating systems and troubleshoot software.
4. Set up and document small and home networks using
troubleshooting skills.
5. Use business-oriented computer software programs such as
Microsoft Word, Excel, Access and PowerPoint.
6. Use appropriate tools to administer and troubleshoot computers.
LEARNING OUTCOMES – Associates Degree in Computer Systems and
Associates Degree/Certificate in Networking Technology
Department: Industry and Computer
Upon successful completion of this program a student will be able to:
1. Demonstrate understanding of career paths, entry-level positions, and
advancement in the information technology and computer network support field.
2. Demonstrate competency troubleshooting and solving computer hardware,
software and Operating System problems by using troubleshooting strategies and
techniques, diagnostic hardware & software, system documentation, and on-line
documentation to resolve basic hardware, software, and operating system
problems.
3. Demonstrate competency setting up LAN networks, and troubleshooting and
solving network problems by using troubleshooting strategies and techniques,
diagnostic hardware & software, system documentation, and on-line documentation
to resolve basic network problems.
4. Demonstrate competency setting up WAN networks, and troubleshooting and
solving network problems by using troubleshooting strategies and techniques,
diagnostic hardware & software, system documentation, and on-line documentation
to resolve network problems.
LEARNING OUTCOMES – Associates Degree in Computer
Systems and Associates Degree/Certificate in Networking
Technology
Department: Industry and Computer
Upon successful completion of this program a student will be able to:
1. Troubleshoot and repair computer hardware.
2. Set up operating systems and troubleshoot software.
3. Set up and document LAN networks using troubleshooting skills.
4. Set up and document WAN networks using troubleshooting skills.
5. Set up and document secure networks
LEARNING OUTCOMES – Associates Degree in Computer
Programming
Department: Industry and Computer
Upon successful completion of this program a student will be able to:
1. Design, create, edit, deploy and administer dynamic web sites
2. Design, create, edit, and deploy Java applications
3. Design, create, edit, and deploy Visual Basic .NET applications
4. Design, create, edit, deploy and administer databases
5. Administer and maintain Microsoft and Linux Operating Systems
6. Analyze, design, document, and test computer applications and
systems solutions
LEARNING OUTCOMES – Associates Degree in Computer
Programming and Application Development
Department: Industry and Computer
Upon successful completion of this program a student will be able to:
1. Design, create, edit, deploy and administer dynamic web sites
2. Design, create, edit, deploy and administer databases
3. Analyze, design and document from conception to development
of a final application
4. Test computer applications and systems solutions
College of Technology
General Education Assessment
Richard Pierce
COT General Education
• 3 main areas in COT General Education
Department
– Mathematics
– Writing
– Communications (Human Relations)
Mathematics Assessment
• External
– Meeting with EVERY program over 3 year rotation
to discuss where math is applied
– Report to main campus’ data base for General
Education courses
• Internal
– Pre and Post test
AY 09-10 Score Changes
100.0%
90.0%
80.0%
70.0%
60.0%
Pre
50.0%
Post
40.0%
30.0%
20.0%
10.0%
0.0%
1
2
3
4
5
6
7
8
9
10
11
12
AY 09-10 Increase
40.0%
35.0%
30.0%
25.0%
20.0%
Increase
15.0%
10.0%
5.0%
0.0%
1
2
3
4
5
6
7
8
9
10
11
12
AY 10-11 Score Changes
100.0%
90.0%
80.0%
70.0%
60.0%
Pre
50.0%
Post
40.0%
30.0%
20.0%
10.0%
0.0%
1
2
3
4
5
6
7
8
9
10
11
12
AY 10-11 Increase
35.0%
30.0%
25.0%
20.0%
Increase
15.0%
10.0%
5.0%
0.0%
1
-5.0%
2
3
4
5
6
7
8
9
10
11
12
Writing Assessment
• External
– Meeting with EVERY program over 3 year rotation
to discuss where writing is applied
– Report to main campus’ data base for General
Education courses
• Internal
– Pre and Post writing samples
Communications Assessment
• External
– Meeting with EVERY program over 3 year rotation
to discuss where human relations is applied
– Report to main campus’ data base for General
Education courses
• Internal
– Pre and Post questions in Human Relations (COMT
109)
Internal Communications Assessment
25
20
15
Fall 2008
Spring 2009
10
Fall 2009
Spring 2010
Fall 2010
5
0
External Communications Assessment
• History
• Working on new process
– Julie McDade will contact you to evaluate several
random graduates from your program in following
areas:
•
•
•
•
Ethical behavior
Customer Service
Team Work
Conflict Resolution
General Education Assessment
• Little extra work for strong gain
– Gen Ed is not for students to “get out of the way!”
– We adjust our instruction for your benefit.
• Opening avenues for discussion
• Remember other programs and faculty are a
great resource
College of Technology
Program Assessment AY 2010-11
Assessment Deadlines AY 11-12
Individual Meetings with Faculty:
September 21, 2011 through October 28, 2011
Updated Assessment Plan for AY 11-12:
Due Friday, December 2, 2011
Individual Meetings with Faculty:
January 2012 through April 2012
Assessment Reports:
Due Wednesday, May 2, 2012