Cloud Panel – Draft Statement of
Requirement
August 2014
Statement of Requirement
This draft Statement of Requirement (SOR) has been created to provide Commonwealth
Agencies, industry members and interested parties with information on the
requirements for the whole of government Cloud Panel. Finance has defined the Service
Models and Categories for this Panel and requires Agencies, potential tenderers and
interested parties to comment on the Services listed for this Panel.
Structure
The Service Models, with the exception of the Specialist Cloud Services (SCS), are
defined as per the National Institute of Standards and Technology (NIST) definitions (see
Definition of Cloud Computing). The SCS1 is defined as:
Support services associated with the different service models. These may include
services to transfer data/configuration between service providers, management
and support of applications (workloads) operating on cloud Panel services, multi
supplier service integration services and cloud strategy and implementation
services.
The following diagram illustrates the structure of the Cloud Panel and the relationships
between Service Models, Categories and Services.
1
http://govstore.service.gov.uk/cloudstore/
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Figure 1: Proposed Structure of the Cloud Panel
Proposed Structure of Cloud Panel
Cloud
Panel
SaaS
PaaS
- CRM
- Application
Deployment
- ERP
-IT Service
Management
IaaS
SCS
- Compute
- Cloud
Specialists
- Storage
- Web Hosting
- Productivity
Solutions
The Cloud Panel procurement intends to start with a small number of categories for
each service model. The categories that have been included are based on feedback from
the Data Centre as a Service Multi Use List (DCaaS MUL) as being categories that are in
demand by Agencies. The number of categories will gradually increase over time to
respond to Agency demand and changes in the market. Resource permitting, new
categories to each service model could be added every 12 – 18 months if there is a need
to do so.
The initial proposed categories are as follows:
SaaS
PaaS
IaaS
CRM
ERP
Application Deployment Compute
Web Hosting
Storage
SCS
Cloud Specialists
IT Service
Management
Productivity
Solutions
Scope of Service
The services that are within scope of the Panel must demonstrate the Essential
Characteristics of Cloud Services as defined by National Institute of Standards and
Technology (NIST):
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
On-demand self-service: A consumer can unilaterally provision computing
capabilities, such as server time and network storage, as needed automatically
without requiring human interaction with each service provider.

Broad network access: Capabilities are available over the network and accessed
through standard mechanisms that promote use by heterogeneous thin or thick
client platforms (e.g., mobile phones, tablets, laptops, and workstations).

Resource pooling: The provider’s computing resources are pooled to serve
multiple consumers using a multi-tenant model, with different physical and
virtual resources dynamically assigned and reassigned according to consumer
demand. There is a sense of location independence in that the customer
generally has no control or knowledge over the exact location of the provided
resources but may be able to specify location at a higher level of abstraction
(e.g., country, state, or data centre). Examples of resources include storage,
processing, memory, and network bandwidth.

Rapid elasticity: Capabilities can be elastically provisioned and released, in some
cases automatically, to scale rapidly outward and inward commensurate with
demand. To the consumer, the capabilities available for provisioning often
appear to be unlimited and can be appropriated in any quantity at any time.

Measured service: Cloud systems automatically control and optimize resource
use by leveraging a metering capability at some level of abstraction appropriate
to the type of service (e.g., storage, processing, bandwidth, and active user
accounts). Resource usage can be monitored, controlled, and reported,
providing transparency for both the provider and consumer of the utilized
service.
The services that are out of scope of the Panel are:

Any services or products provided for under existing whole of government
coordinated procurement initiatives listed on Finance’s website.
Specifications
All services offered by a tenderer that fall under the IaaS, PaaS and SaaS Service Models
must satisfy the mandatory requirements, the Service Model specific requirements and
the category specific requirements. Tenderers must provide specifications for each
service as a set of descriptors.
Mandatory requirements are as follows:





On-demand self-service;
Broad network access;
Resource pooling;
Rapid elasticity; and
Measured service.
Finance provides a Service Specification template that tenderers are required to
complete for each service they offer. The template contains two parts:
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a. The first part of the template contains Service Model and category specific
requirements a service must meet in order to be considered as a service offered
under a particular category of a Service Model.
b. The second part of the template contains a set of descriptors for which the
tenderers are invited to provide information. The information of each descriptor
is designed to provide valuable information to government Agencies for the
service being offered.
Tenderers are required to complete one form per service, where the services are
covered by the requested categories. Within a service, tenderers are encouraged to
provide multiple offerings which may be differentiated by variations on the descriptors
(eg. bronze, silver and gold).
The example values after each descriptor within the specification templates are
provided as a suggestion only, they are not designed to be an exhaustive list and they
are not designed to restrict how tenderers offer or provide their services.
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Specifications for individual categories
SaaS – Productivity Solutions
SaaS - Specific Requirements
Provision of software applications that are accessible from various client devices through either a
thin client interface, such as a web browser (e.g. web-based email), or a program interface.
Productivity Solutions - Category specific requirements
Provision of cloud-based productivity software services, which includes applications for:
 email and productivity;
 communication and collaboration;
 word processing, desktop publishing and document conversion;
 spreadsheets;
 presentations;
 graphics suite; and/or
 data collection.
Service Specific Conditions and Service Level Information to be provided by the Tenderer
Name of service:
Description of service:
Specification of standard
offering:
Description
Offer 1
Offer 2
Offer 3
Offer name
eg. Bronze
eg. Silver
eg. Gold
Location: Country & State
Deployment Models
(Private Cloud, Community
Cloud, Public Cloud or
Hybrid Cloud)
IRAP assessed/Agency
accredited at security
classification (eg. None,
Unclassified DLM systems,
Protected)
Standards and
accreditations that the
service has obtained (eg.
ISO Standards, security
accreditation)
Protocol supported (eg.
SSL, SMP)
Solution access interface
(eg. web browser, program
interface)
Supported web browsers
(eg. Mozilla Firefox – IE10+,
Safari 7/8, Chrome 5.1.5+)
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Service Specific Conditions and Service Level Information to be provided by the Tenderer
Name of service:
Description of service:
Specification of standard
offering:
Description
Offer 1
Offer 2
Offer 3
Offer name
eg. Bronze
eg. Silver
eg. Gold
Included components (eg.
email and productivity,
communication and
collaboration, word
processing, desktop
publishing and document
conversion, spreadsheets,
presentations, graphics
suite, data collection etc.)
Implementation
procedures in place (eg.
none, standard procedures
used for all customers,
standard procedures
customised to each
customer, procedures
developed with each
customer as required)
User type (eg. Basic,
Essential, Professional)
User type description (i.e.
What can this type of user
do?)
Supported client devices
(eg. desktop, mobile device)
System integration (eg.
Email, Active Directory,
Social Media)
Billing unit/interval (eg. per
server per month)
Maximum price per billing
unit/interval (eg. $X per
server per month)
Minimum entry
unit/interval (eg. None, 1
server for one month)
Free Trial Option (eg. None,
1 month, 3 months)
Service Hours (eg. 24 hours
Business Days only, 24 x 7 x
365)
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Service Specific Conditions and Service Level Information to be provided by the Tenderer
Name of service:
Description of service:
Specification of standard
offering:
Description
Offer 1
Offer 2
Offer 3
Offer name
eg. Bronze
eg. Silver
eg. Gold
Service Availability per
month (eg. >95%, >= 99%,
>= 99.9%)
Schedule Outage hours per
month (eg. <30, <15)
Service Monitoring (eg.
Website availability, CPU
utilisation, Memory
utilisation)
Backup and Restore (eg.
full backup once per week
and incremental backups
on other week days)
Archiving (eg. none, one
year, seven years)
Help Desk Support Hours
(eg. Not applicable, 24 x 7 x
365)
Method of lodging Help
Desk Requests (eg. Email,
Self-service portal)
Method of tracking Help
Desk Requests (eg. Email,
Self-service portal)
Service Report Delivery (eg.
Email, Self-service portal)
Service Reporting Options
(eg. Real time usage,
customised)
Provisioning Lead Times
(eg. one day, one week)
Decommissioning
Timeframe (eg. one day,
one week)
Additional features
included in the service at
no additional cost
Optional:
Anti-Spam
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Service Specific Conditions and Service Level Information to be provided by the Tenderer
Name of service:
Description of service:
Specification of standard
offering:
Description
Offer 1
Offer 2
Offer 3
Offer name
eg. Bronze
eg. Silver
eg. Gold
Group inbox/distribution
list
Provisioning or link to
instant messaging
Other (please specify)
Other (please specify)
Other (please specify)
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SaaS - Customer Relationship Management (CRM)
SaaS - Specific Requirements
Provision of software applications that are accessible from various client devices through either a
thin client interface, such as a web browser (e.g. web-based email), or a program interface.
Customer Relationship Management (CRM) - Category specific requirements
Provision of a cloud-based CRM solution which offers at least one of the following customer
relationship management functions:
 Account managements
 Contact management
 Customer service (e.g. help desk, satisfaction survey)
 Sales Planning (e.g. sales goals setting, forecasting)
 Sales quotations (e.g. quote generation)
 Task and activity management (e.g. to-do-list, follow-up activities)
Service Spe cific Conditions and Service Level I nformation to be provi de d by the Te nderer
Name of service:
Description of service:
Specification of standard
offering:
Description
Offer name
Offer 1
eg. Bronze
Offer 2
eg. Silver
Offer 3
eg. Gold
Location: Country & State
Deployment Models
(Private Cloud, Community
Cloud, Public Cloud or
Hybrid Cloud)
IRAP assessed/Agency
accredited at security
classification (eg. None,
Unclassified DLM systems,
Protected)
Standards and
accreditations that the
service has obtained (eg.
ISO Standards, security
accreditation)
Protocol supported (eg.
SSL, SMP)
User type (eg. Basic,
Essential, Professional)
User type description (i.e.
What can this type of user
do?)
Supported client devices
(eg. desktop, mobile device)
System integration (eg.
Email)
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Service Spe cific Conditions and Service Level I nformation to be provi de d by the Te nderer
Name of service:
Description of service:
Specification of standard
offering:
Description
Offer name
Offer 1
eg. Bronze
Offer 2
eg. Silver
Offer 3
eg. Gold
Billing unit/interval (eg. per
server per month)
Maximum price per billing
unit/interval (eg. $X per
server per month)
Minimum entry
unit/interval (eg. None, 1
server for one month)
Free Trial Option (eg. None,
1 month, 3 months)
Service Hours (eg. 24 hours
Business Days only, 24 x 7 x
365)
Service Availability per
month (eg. >95%, >= 99%,
>= 99.9%)
Schedule Outage hours per
month (eg. <30, <15)
Service Monitoring (eg.
Website availability, CPU
utilisation, Memory
utilisation)
Backup and Restore (eg.
full backup once per week
and incremental backups
on other week days)
Archiving (eg. none, one
year, seven years)
Help Desk Support Hours
(eg. Not applicable, 24 x 7 x
365)
Method of lodging Help
Desk Requests (eg. Email,
Self-service portal)
Method of tracking Help
Desk Requests (eg. Email,
Self-service portal)
Service Report Delivery (eg.
Email, Self-service portal)
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Service Spe cific Conditions and Service Level I nformation to be provi de d by the Te nderer
Name of service:
Description of service:
Specification of standard
offering:
Description
Offer name
Offer 1
eg. Bronze
Offer 2
eg. Silver
Offer 3
eg. Gold
Service Reporting Options
(eg. Real time usage,
customised)
Provisioning Lead Times
(eg. one day, one week)
Decommissioning
Timeframe (eg. one day,
one week)
Additional features
included in the service at
no additional cost
Optional:
Other (please specify)
Other (please specify)
Other (please specify)
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SaaS - Enterprise Resource Planning (ERP)
SaaS - Specific Requirements
Provision of software applications that are accessible from various client devices through either a
thin client interface, such as a web browser (e.g. web-based email), or a program interface.
Enterprise Resource Planning (ERP) - Category specific requirements
Provision of a cloud-based ERP solution which includes one or more of the following functions:
 Accounting
 Human resources management
 Procurement processing
 Supply chain management
 Project management
 Inventory management
 Contract management
Service Specific Conditions and Service Level Information to be provided by the Tenderer
Name of service:
Description of service:
Specification of standard
offering:
Description
Offer 1
Offer 2
Offer 3
Offer name
eg. Bronze
eg. Silver
eg. Gold
Location: Country & State
Deployment Models
(Private Cloud, Community
Cloud, Public Cloud or
Hybrid Cloud)
IRAP assessed/Agency
accredited at security
classification (eg. None,
Unclassified DLM systems,
Protected)
Standards and
accreditations that the
service has obtained (eg.
ISO Standards, security
accreditation)
Protocol supported (eg.
SSL, SMP)
Solution access interface
(eg. web browser, program
interface)
Supported web browsers
(eg. Mozilla Firefox – IE10+,
Safari 7/8, Chrome 5.1.5+)
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Service Specific Conditions and Service Level Information to be provided by the Tenderer
Name of service:
Description of service:
Specification of standard
offering:
Description
Offer 1
Offer 2
Offer 3
Offer name
eg. Bronze
eg. Silver
eg. Gold
Specific functional area (eg.
accounting, HR,
procurement, contract
management)
Included components (eg.
workflow management,
social media, customisable
reporting and dashboard,
transactional database
management)
Implementation
procedures in place (eg.
none, standard procedures
used for all customers,
standard procedures
customised to each
customer, procedures
developed with each
customer as required)
Billing unit/interval (eg. per
server per month)
Maximum price per billing
unit/interval (eg. $X per
server per month)
Minimum entry
unit/interval (eg. None, 1
server for one month)
Free Trial Option (eg. None,
1 month, 3 months)
Service Hours (eg. 24 hours
Business Days only, 24 x 7 x
365)
Service Availability per
month (eg. >95%, >= 99%,
>= 99.9%)
Schedule Outage hours per
month (eg. <30, <15)
Service Monitoring (eg.
Website availability, CPU
utilisation, Memory
utilisation)
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Service Specific Conditions and Service Level Information to be provided by the Tenderer
Name of service:
Description of service:
Specification of standard
offering:
Description
Offer 1
Offer 2
Offer 3
Offer name
eg. Bronze
eg. Silver
eg. Gold
Backup and Restore (eg.
full backup once per week
and incremental backups
on other week days)
Archiving (eg. none, one
year, seven years)
Help Desk Support Hours
(eg. Not applicable, 24 x 7 x
365)
Method of lodging Help
Desk Requests (eg. Email,
Self-service portal)
Method of tracking Help
Desk Requests (eg. Email,
Self-service portal)
Service Report Delivery (eg.
Email, Self-service portal)
Service Reporting Options
(eg. Real time usage,
customised)
Provisioning Lead Times
(eg. one day, one week)
Decommissioning
Timeframe (eg. one day,
one week)
Additional features
included in the service at
no additional cost
Optional:
Data migration service
Training services
Other (please specify)
Other (please specify)
Other (please specify)
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SaaS – IT Service Management (ITSM)
SaaS - Specific Requirements
Provision of software applications that are accessible from various client devices through either a
thin client interface, such as a web browser (e.g. web-based email), or a program interface.
IT Service Management (ITSM) - Category specific requirements
The implementation and management of quality IT services that meet business needs. IT service
management is performed by IT service providers through an appropriate mix of people, process
and information technology. It emphasizes the importance of coordination and control across
various business functions, processes and systems necessary to manage the full lifecycle of IT
services.2
This includes the following IT functions, consistent with ISO/IEC 20000:
 incident and problem management;
 service continuity and availability management;
 change and release management;
 configuration management;
 service catalogue;
 asset management;
 cost management;
 reporting
Service Specific Conditions and Service Level Information to be provided by the Tenderer
Name of service:
Description of service:
Specification of standard
offering:
Description
Offer 1
Offer 2
Offer 3
Offer name
eg. Bronze
eg. Silver
eg. Gold
Location: Country & State
Deployment Models
(Private Cloud, Community
Cloud, Public Cloud or
Hybrid Cloud)
IRAP assessed/Agency
accredited at security
classification (eg. None,
Unclassified DLM systems,
Protected)
2
Finance has used the ITIL definition as a basis for the IT Service Management Category. Copyright ©
AXELOS Limited 2012.
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Service Specific Conditions and Service Level Information to be provided by the Tenderer
Name of service:
Description of service:
Specification of standard
offering:
Description
Offer 1
Offer 2
Offer 3
Offer name
eg. Bronze
eg. Silver
eg. Gold
Standards and
accreditations that the
service has obtained (eg.
ISO Standards, security
accreditation)
Protocol supported (eg.
SSL, SMP)
Solution access interface
(eg. web browser, program
interface)
Supported web browsers
(eg. Mozilla Firefox – IE10+,
Safari 7/8, Chrome 5.1.5+)
Included components (eg.
workflow management,
social media, customisable
reporting and dashboard,
transactional database
management)
Implementation
procedures in place (eg.
none, standard procedures
used for all customers,
standard procedures
customised to each
customer, procedures
developed with each
customer as required)
Supported client devices
(eg. desktop, mobile device)
System integration (eg.
Email, Active Directory,
Social Media)
Billing unit/interval (eg. per
server per month)
Maximum price per billing
unit/interval (eg. $X per
server per month)
Minimum entry
unit/interval (eg. None, 1
server for one month)
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Service Specific Conditions and Service Level Information to be provided by the Tenderer
Name of service:
Description of service:
Specification of standard
offering:
Description
Offer 1
Offer 2
Offer 3
Offer name
eg. Bronze
eg. Silver
eg. Gold
Free Trial Option (eg. None,
1 month, 3 months)
Service Hours (eg. 24 hours
Business Days only, 24 x 7 x
365)
Service Availability per
month (eg. >95%, >= 99%,
>= 99.9%)
Schedule Outage hours per
month (eg. <30, <15)
Service Monitoring (eg.
Website availability, CPU
utilisation, Memory
utilisation)
Backup and Restore (eg.
full backup once per week
and incremental backups
on other week days)
Archiving (eg. none, one
year, seven years)
Help Desk Support Hours
(eg. Not applicable, 24 x 7 x
365)
Method of lodging Help
Desk Requests (eg. Email,
Self-service portal)
Method of tracking Help
Desk Requests (eg. Email,
Self-service portal)
Service Report Delivery (eg.
Email, Self-service portal)
Service Reporting Options
(eg. Real time usage,
customised)
Provisioning Lead Times
(eg. one day, one week)
Decommissioning
Timeframe (eg. one day,
one week)
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Service Specific Conditions and Service Level Information to be provided by the Tenderer
Name of service:
Description of service:
Specification of standard
offering:
Description
Offer 1
Offer 2
Offer 3
Offer name
eg. Bronze
eg. Silver
eg. Gold
Additional features
included in the service at
no additional cost
Optional:
Data migration service
Training services
Other (please specify)
Other (please specify)
Other (please specify)
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PaaS - Application Deployment
PaaS - Specific Requirements
Provision of resources for developing, deploying and management of applications distributed as a
service
Application Deployment - Category specific requirements
Provision of a software platform on which customers may deploy their own applications.
Service Specific Conditions and Service Level Information to be provided by the Tenderer
Name of service:
Description of service:
Specification of standard
offering:
Description
Offer 1
Offer 2
Offer 3
Offer name
eg. Bronze
eg. Silver
eg. Gold
Location: Country & State
Deployment Models
(Private Cloud, Community
Cloud, Public Cloud or
Hybrid Cloud)
IRAP assessed/Agency
accredited at security
classification (eg. None,
Unclassified DLM systems,
Protected)
Standards and
accreditations that the
service has obtained (eg.
ISO Standards, security
accreditation)
Protocol supported (eg.
SSL, SMP)
Operating System (eg.
Linux, Windows, AIX)
Billing unit/interval (eg. per
server per month)
Maximum price per billing
unit/interval (eg. $X per
server per month)
Minimum entry
unit/interval (eg. None, 1
server for one month)
Free Trial Option (eg. None,
1 month, 3 months)
Service Hours (eg. 24 hours
Business Days only, 24 x 7 x
365)
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Service Specific Conditions and Service Level Information to be provided by the Tenderer
Name of service:
Description of service:
Specification of standard
offering:
Description
Offer 1
Offer 2
Offer 3
Offer name
eg. Bronze
eg. Silver
eg. Gold
Service Availability per
month (eg. >95%, >= 99%,
>= 99.9%)
Schedule Outage hours per
month (eg. <30, <15)
Service Monitoring (eg.
Website availability, CPU
utilisation, Memory
utilisation)
Backup and Restore (eg.
full backup once per week
and incremental backups
on other week days)
Archiving (eg. none, one
year, seven years)
Help Desk Support Hours
(eg. Not applicable, 24 x 7 x
365)
Method of lodging Help
Desk Requests (eg. Email,
Self-service portal)
Method of tracking Help
Desk Requests (eg. Email,
Self-service portal)
Service Report Delivery (eg.
Email, Self-service portal)
Service Reporting Options
(eg. Real time usage,
customised)
Provisioning Lead Times
(eg. one day, one week)
Decommissioning
Timeframe (eg. one day,
one week)
Additional features
included in the service at
no additional cost
Optional:
Other (please specify)
Other (please specify)
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Service Specific Conditions and Service Level Information to be provided by the Tenderer
Name of service:
Description of service:
Specification of standard
offering:
Description
Offer 1
Offer 2
Offer 3
Offer name
eg. Bronze
eg. Silver
eg. Gold
Other (please specify)
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PaaS - Web Hosting
PaaS - Specific Requirements
Provision of resources for developing, deploying and management of applications distributed as a
service
Web Hosting - Category specific requirements
Provision of web hosting services including web server installation, configuring and
administration.
Service Specific Conditions and Service Level Information to be provided by the Tenderer
Name of service:
Description of service:
Specification of standard
offering:
Description
Offer 1
Offer 2
Offer 3
Offer name
eg. Bronze
eg. Silver
eg. Gold
Location: Country & State
Deployment Models
(Private Cloud, Community
Cloud, Public Cloud or
Hybrid Cloud)
IRAP assessed/Agency
accredited at security
classification (eg. None,
Unclassified DLM systems,
Protected)
Standards and
accreditations that the
service has obtained (eg.
ISO Standards, security
accreditation)
Protocol supported (eg.
SSL, SMP)
Web Server (eg. Apache,
HTTP Server, IIS 7)
Number of hosted sites (eg.
1URL, Unlimited)
Storage (eg. 20MB, 2GB)
Bandwidth per month (eg.
200MB, 10GB)
Billing unit/interval (eg. per
server per month)
Maximum price per billing
unit/interval (eg. $X per
server per month)
Minimum entry
unit/interval (eg. None, 1
server for one month)
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Service Specific Conditions and Service Level Information to be provided by the Tenderer
Name of service:
Description of service:
Specification of standard
offering:
Description
Offer 1
Offer 2
Offer 3
Offer name
eg. Bronze
eg. Silver
eg. Gold
Free Trial Option (eg. None,
1 month, 3 months)
Service Hours (eg. 24 hours
Business Days only, 24 x 7 x
365)
Service Availability per
month (eg. >95%, >= 99%,
>= 99.9%)
Schedule Outage hours per
month (eg. <30, <15)
Service Monitoring (eg.
Website availability, CPU
utilisation, Memory
utilisation)
Backup and Restore (eg.
full backup once per week
and incremental backups
on other week days)
Archiving (eg. none, one
year, seven years)
Help Desk Support Hours
(eg. Not applicable, 24 x 7 x
365)
Method of lodging Help
Desk Requests (eg. Email,
Self-service portal)
Method of tracking Help
Desk Requests (eg. Email,
Self-service portal)
Service Report Delivery (eg.
Email, Self-service portal)
Service Reporting Options
(eg. Real time usage,
customised)
Provisioning Lead Times
(eg. one day, one week)
Decommissioning
Timeframe (eg. one day,
one week)
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Service Specific Conditions and Service Level Information to be provided by the Tenderer
Name of service:
Description of service:
Specification of standard
offering:
Description
Offer 1
Offer 2
Offer 3
Offer name
eg. Bronze
eg. Silver
eg. Gold
Additional features
included in the service at
no additional cost
Optional:
Domain Name Service (eg.
1 domain)
Secure Certificates (eg. 1
SSL certificate)
File Transfer Protocol (eg. 1
user ID, 5 user IDs)
Other (please specify)
Other (please specify)
Other (please specify)
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IaaS- Compute
IaaS - Specific Requirements
Provision of resources for developing, deploying and management of applications distributed as a
service
Compute- Category specific requirements
Provision of one or more of the following:
 Virtual Machines
 CPU and memory resources
Service Specific Conditions and Service Level Information to be provided by the Tenderer
Name of service:
Description of service:
Specification of standard
offering:
Description
Offer 1
Offer 2
Offer 3
Offer name
eg. Bronze
eg. Silver
eg. Gold
Location: Country & State
Deployment Models
(Private Cloud, Community
Cloud, Public Cloud or
Hybrid Cloud)
IRAP assessed/Agency
accredited at security
classification (eg. None,
Unclassified DLM systems,
Protected)
Standards and
accreditations that the
service has obtained (eg.
ISO Standards, security
accreditation)
Protocol supported (eg.
SSL, SMP)
CPU (eg. 2 x 8 core, 1
virtual core)
Memory (eg. 16GB, 1 GB
vRAM)
Storage (eg. 60GB)
Billing Unit/Interval (eg. per
VM per month)
Maximum price per billing
unit/interval (eg. $X per
VM per month)
Minimum entry
unit/interval (eg. None, 1
VM for one month)
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Service Specific Conditions and Service Level Information to be provided by the Tenderer
Name of service:
Description of service:
Specification of standard
offering:
Description
Offer 1
Offer 2
Offer 3
Offer name
eg. Bronze
eg. Silver
eg. Gold
Free Trial Option (eg. None,
1 month, 3 months)
Service Hours (eg. 24 hours
Business Days only, 24 x 7 x
365)
Service Availability per
month (eg. >95%, >= 99%,
>= 99.9%)
Schedule Outage hours per
month (eg. <30, <15)
Service Monitoring (eg.
Website availability, CPU
utilisation, Memory
utilisation)
Backup and Restore (eg.
full backup once per week
and incremental backups
on other week days)
Archiving (eg. none, one
year, seven years)
Help Desk Support Hours
(eg. Not applicable, 24 x 7 x
365)
Method of lodging Help
Desk Requests (eg. Email,
Self-service portal)
Method of tracking Help
Desk Requests (eg. Email,
Self-service portal)
Service Report Delivery (eg.
Email, Self-service portal)
Service Reporting Options
(eg. Real time usage,
customised)
Provisioning Lead Times
(eg. one day, one week)
Decommissioning
Timeframe (eg. one day,
one week)
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Service Specific Conditions and Service Level Information to be provided by the Tenderer
Name of service:
Description of service:
Specification of standard
offering:
Description
Offer 1
Offer 2
Offer 3
Offer name
eg. Bronze
eg. Silver
eg. Gold
Additional features
included in the service at
no additional cost
Optional:
Other (please specify)
Other (please specify)
Other (please specify)
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IaaS- Storage
IaaS - Specific Requirements
Provision of resources for developing, deploying and management of applications distributed as a
service
Storage- Category specific requirements
Provision of one or more of the following:
 Storage service where data is maintained, managed and backed up remotely and
made available to users over a network.
Service Specific Conditions and Service Level Information to be provided by the Tenderer
Name of service:
Description of service:
Specification of standard
offering:
Description
Offer 1
Offer 2
Offer 3
Offer name
eg. Bronze
eg. Silver
eg. Gold
Location: Country & State
Deployment Models
(Private Cloud, Community
Cloud, Public Cloud or
Hybrid Cloud)
IRAP assessed/Agency
accredited at security
classification (eg. None,
Unclassified DLM systems,
Protected)
Standards and
accreditations that the
service has obtained (eg.
ISO Standards, security
accreditation)
Protocol supported (eg.
SSL, SMP)
Storage media (eg. SSD,
SAS, SATA, SAN, virtual
tape)
Storage array (i.e.
redundant array of
independent disks
(RAID)0-6)
Billing Unit/Interval (eg. per
TB per month)
Billing unit/interval (eg. per
server per month)
Maximum price per billing
unit/interval (eg. $X per
server per month)
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Service Specific Conditions and Service Level Information to be provided by the Tenderer
Name of service:
Description of service:
Specification of standard
offering:
Description
Offer 1
Offer 2
Offer 3
Offer name
eg. Bronze
eg. Silver
eg. Gold
Minimum entry
unit/interval (eg. None, 1
server for one month)
Free Trial Option (eg. None,
1 month, 3 months)
Service Hours (eg. 24 hours
Business Days only, 24 x 7 x
365)
Service Availability per
month (eg. >95%, >= 99%,
>= 99.9%)
Schedule Outage hours per
month (eg. <30, <15)
Service Monitoring (eg.
Website availability, CPU
utilisation, Memory
utilisation)
Backup and Restore (eg.
full backup once per week
and incremental backups
on other week days)
Archiving (eg. none, one
year, seven years)
Help Desk Support Hours
(eg. Not applicable, 24 x 7 x
365)
Method of lodging Help
Desk Requests (eg. Email,
Self-service portal)
Method of tracking Help
Desk Requests (eg. Email,
Self-service portal)
Service Report Delivery (eg.
Email, Self-service portal)
Service Reporting Options
(eg. Real time usage,
customised)
Provisioning Lead Times
(eg. one day, one week)
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Service Specific Conditions and Service Level Information to be provided by the Tenderer
Name of service:
Description of service:
Specification of standard
offering:
Description
Offer 1
Offer 2
Offer 3
Offer name
eg. Bronze
eg. Silver
eg. Gold
Decommissioning
Timeframe (eg. one day,
one week)
Additional features
included in the service at
no additional cost
Optional:
Other (please specify)
Other (please specify)
Other (please specify)
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Specialist Cloud Services
Specialist Cloud Services - Specific Requirements
Provision of specialist services that have direct focus or relation to cloud computing and services.
Area of specialty may include, but are not limited to:





Cloud On-boarding, Deployment and Transition Management
Cloud Integration and optimisation
Design and Development of Cloud application (e.g. online forms, surveys, SharePoint
sites)
Data conversion, Cleansing and Migration onto Cloud
Cloud Project Specification and Selection (e.g. Cloud solution recommendation,
assistance in cloud solution Statement of Requirement)
Service Specific Conditions and Service Level Information to be provided by the Tenderer
Name of service:
Description of service:
Specification of standard
offering:
Description
Offer 1
Offer 2
Offer 3
Offer name
eg. Bronze
eg. Silver
eg. Gold
Location: Country & State
Personnel Security
Clearance Level
(eg. None, Protected,
Secret)
Personnel Qualification/
Accreditation (where
applicable)
Billing unit/interval (eg.
consulting rate/day, cost
per form designed)
Maximum price per billing
unit/interval (eg. $X per
server per month)
Minimum entry
unit/interval (eg. None, 1
server for one month)
Free Trial Option (eg. None,
1 month, 3 months)
Schedule Outage hours per
month (eg. <30, <15)
Service Monitoring (eg.
Website availability, CPU
utilisation, Memory
utilisation)
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Service Specific Conditions and Service Level Information to be provided by the Tenderer
Name of service:
Description of service:
Specification of standard
offering:
Description
Offer 1
Offer 2
Offer 3
Offer name
eg. Bronze
eg. Silver
eg. Gold
Artefacts/deliverables (eg.
N/A, SoR, Business Case,
Risk Assessment, source
code, closure reports)
Optional:
Other (please specify)
Other (please specify)
Other (please specify)
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