Leigh Wells & Kenna Pruitt
Activity
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Physical
Immunization Records
Birth Certificate
Dental
Housing
◦ Verifying McKinney Vento
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Transportation
Marital Status
Related to SPCAA employee
Income verification
Public Assistance
Verification of
Medicaid/Private Insurance
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Disabilities
◦ Documentation
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Family Information
◦ Number in Family
◦ Household
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Child Information
◦ Race
◦ Ethnicity
◦ Primary Language of Child
Recruitment Contact Note
◦ Importance
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Signatures & Dates
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Role Play
◦ Volunteers
 1-experienced
 2-with less than 2 years experience
◦ Scenario
◦ Audience, write what you observe, good and bad
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Strengths
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Soft Spots
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Changes?
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Build relationships
Gain trust
Be understanding
Be Available
Be Engaged
Have Active listening Skills
◦ What are they?
 Squarely
face the person
 Open your posture
 Lean towards the sender
 Eye contact maintained
 Relax
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Paraphrasing
◦ Restating a message, but with fewer words
◦ Example:
 You just don’t understand, I pay a lot of child care
expenses, it’s so hard for a single parent.
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Clarifying
◦ Process of bringing vague material
◦ Example:
 I’m confused, the lady on the phone told me to just
show up and my kid would get in school
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Perception Checking
◦ Request for verification of your perceptions
◦ Example:
 My kid got his teeth checked at that place by Wal-Mart,
and I could possibly go get it sometime.
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Summarizing
◦ Pulling all conversation together
◦ Example:
 Summarize Role Play
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Minimal Encourager
◦ To Encourage discussion
 Examples:
 Okay, I see, I get it, keep going, oh okay, I hear you, I’m
understanding you, right
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Open-Ended Questions
◦ What is it?
◦ ACTIVITY
 Share & Discuss Answers